Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Megan McArdle: Hi Megan, we have sent you a message regarding your reward. Please get back to us ASAP so that we can send your reward out as quickly as possible :)
I would like a follow up as well please.
@ Kathryn: Hi Kathryn,
Your reward is currently on it's way! :) We have sent you a message with more details regarding your package :)
Still waiting for my delivery. You said you would send it but still waiting. Would really like to have a tracking number when it is sent. Thank you.
I've sent a couple of emails asking about how this product can be passed on to others after I've finished with it. The first answer I got was the standard one, you can add up to 3 people by email, blah blah blah.
They've made it so you can only use the code for these stories once so unlike a book you can not pass the story reels and phone clip onto others. I'm not prepared to keep the account open for the rest of my life and change the different people by email as the years go on. I will also not be using the credit or the discount code they gave me to buy anymore stories. If I can't pass them on, what's the point.
Really had high hopes for this product when I first back it but until they rethink the code issue on the stories, I don't think I'd recommend this product to anyone.
Where is my product? Why such a long delay ?
@Focusing: Hi, We have sent you a message regarding your order. We hope that we can resolve your issues as quick as possible :)
So what’s up is they’re business model is crap. They got our funding, and then took it straight to Amazon. Bypassed Kickstarter. So @Creator you clearly have the stock. It’s Amazon best seller. Yet you can’t fill orders to the people that helped you get this off the ground?
It is on Amazon. Selling like hot cakes. https://www.amazon.com/dp/B0772NRNP3/ref=cm_sw_r_sms_c_api_0S42AbZFRWTDH
I haven’t gotten mine either.
Hello. I too have not received my product. Please update.
Hello. I never received my order. What's up? Need an update.
Hello its been a a really really long time and we haven't received the product yet ! please find time to ship the remaining 1 percent as well!
I have responded to the survey numerous times with no reponse. Can this item fit on a droid phone? There isnt any option on the survey. I see we can purchase in Target. Why have we not received ours as backers prior to purchasing in stores. I am disappointed and would like to give these to my grandchildren for Easter. Its been so long waiting.
@ Devin Turner: We have sent you an email regarding your order. Please let us know if you haven't received this email.
So I backed this over a year ago and have seen nothing!!! Where is my shipment?!?!?
See these at Target; saw a couple with their child looking at it and I quickly went up to them to let them know about this product and my impressions. Needless to say, they put the product back down and walked away.
Hey, I have backed this project very long time ago, and yet I have not received it. May I know when will I get this? thank you.
I have filled the survey in regards to the shipping address since 23 Feb. can I please get a response? I have no clue if there is any progress toward my shipping
I have never received this product. Help?
I agree with a lot of others. I will not recommend this product to others parents or friends. CS experience has been awful and although I received the product, it wasn’t what I ordered.
I wish you luck @lee. The customer service from this company is horrible. They stick to stock responses, take forever to respond, and when they do, they talk to you like all their screwups are your fault. The product is great, but I will not buy anymore of their products going forward
I had a busy couple of months and just realised I have not yet received my Moonlite!
There was an initial problem with shipping where some of your addresses were corrupted etc but after re entering I was given a tracking ID and now that doesn't give me any tracking info.
It's being shipped to Dubai, but shouldn't be any problems with the address here, and things never take this long usually.
Appreciate any help to get this sorted.
언제 배송이 되는 거야?
Correction: 8 weeks...
@Natalie just saw your email... will reply it ASAP... I thought your previous email just a notification to wait until 48 weeks... thank u...
@Ferdy Adiwidjaya: Hi Ferdy, we have responded to your emails but never received a response. We have sent you another email regarding your issue. Please check your email and get back to us.
The Moonlite Team
It’s already over 8 weeks since my initial shipment email and I have not yet received my moonlite. I also already complaint to you about tracking my package. Any help?
@Junto Nozawa: Hi Junto, we have sent you an email regarding your reward. Please check your email and get back to us.
@Dongil Park: Hi Dongil, we have also sent you an email about your package. Please let us know if you have not received it.
I never received mine... can you help?
Please ship it fast.
There is also a limit to tolerance.
@Alexander Baldauf: Hi Alexander, we have emailed you about your order but have still not received a response yet. Please check your email so that we may resolve your issues.
@Debbie Caithness: Hi Debbie, we have sent you a message about your order. Please check your messages :)
@Harly Sabater: Hi Harly, we have sent you an email regarding your order. please check your email for our latest reply.
I still don’t have my product. Do i have to get furious to get mine? I tried to talk to them. Tried and still trying to be nice, calm and understanding but until when? Few minutes ago i am on facebook and Moonlite showed up as a sponsored ad selling products, this got me offended. Everyone received their products and I didn’t, knowing that i was part of first few people that made Natalie’s dream a reality! Please let me know if my frustrations are not valid.
I have yet to receive anything... i did the survey... still waiting.. any clue whats up?
Hi guys, I just received mine this afternoon!
Similar to what most of you are going through right now, I too, had my previous shipment ‘Returned to Shipper’ by UPS due to failed delivery - when in fact nobody turned up at my doorstep for any delivery (FYI there are people at home 24/7).
Of course I did email the Support Team and got the same response as you guys - changing distributors who lacked responsibilities, etc. Trust me, I did not quite believe that either!
But subsequently, Nat’s team did reship my Moonlite via DHL (at NO additional cost) and even provided a local tracking reference who does door delivery on behalf.
My point is - try to speak nicely to them. I trust they will assist as much as they can! If you get nasty, they may easily turn deaf ears and impose whatsoever ridiculous charges.
I wish you guys good luck!
I backed this product and to date I have not received anything from this company and from reading other posts a lot of people are missing the product Along with the lack of product I have never received any answer to why the moonlite has not been shipped very disappointed with this company along with kickstarter Ill not be backing any more from kickstarter....which is a shame for other companies that are trustworthy
I have not had my moonlite and can not find the survey. Could you check to see if you have a filled survey please.
Merry Christmas to all the bitter parents out there
Emailed asking where my last story is and received a response that was a blatant lie:
"The Floppy the Kangaroo story was only available to Super Value Pack with 12 STORIES! backers, and those who pledged an additional $35 for additional stories."
But the update where that contest was announced said: "Contest: Create a story for Moonlite that all backers will receive! Ends Jan 6th."
Look. I love the product but am annoyed that I didn't get what I pledges for. But now I'm pissed that y'all are lying to me.
Target have 25% off and Free shipping with Red Card.
Just saw your email regarding the code 15%. but the shipping kills it. I rather just order from Target directly with 3 story reels total come out to be $19.83 including Tax & shipping (with red card) and it is arriving by Dec/24th.
I finally give up on you, your project, your promises etc and confirm: this is a scam.
THIS IS OFFICIALLY A SCAM.
Natalie is a good talker and bad executioner. That's it. So she might be getting away with this scam due to her good communication skills to Kickstarter team ("we are not business but kickstarter one you have to accept X, Y as we are irresponsible for that etc" "no refund because we spent all as a kickstarter one etc) WOW Well done on that Natalie you spend our money on finding people making good excuses for your terrible terrible terrible scam.
WHY?WHY? This is about children. You dont give a damn about that and all you care is profit (you "simple" make us wait so you can launch at retail for less manufacturing cost)
Again, THIS IS ABOUT CHILDREN NATALIE! You got kids and do you have any idea about breaking promises to them? You did that TO YOUR OWN CHILD NATALIE? 1 YEAR AND COUNTING FOREVER!!! And now near Christmas you announced you shipped then YOU DISAPPEARED and we informed the children, then you just DONT DELIVER AND BLAME YOUR DISTRIBUTOR? (Read below emails)
Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder?
YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM.
THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN.
Thank you for reaching out and hope you had a lovely weekend.
I am so sorry you have not received your Moonlite yet, and completely understand your frustration - we are very disappointed as well that it has not been delivered, especially considering how we dispatched your parcel at the beginning of November. We have raised this issue with both our distributor and UPS, but not received a satisfactory resolution from either. To be completely transparent with you - we are currently in the process of changing distribution partners, partly because their poor communication around issues like this, causing significant inconvenience and frustration for both us and our customers.
I will raise your issue again with our old distribution partner to see if they can offer me more visibility into what is happening with your parcel. Unfortunately, I am unable to issue a refund or reship your parcel until it is officially marked as 'lost' by UPS, or after 8 weeks has passed since dispatch. I will however let you know as soon as I hear from the distributor, and I hope your parcel moves or arrives soon.
Once again, I am so sorry that your parcel has not arrived yet - we want nothing more than our amazing Kickstarter backer to receive their pledges! Thank you also for your continued support and patience, and hope you have a very happy holidays.
THIS IS OFFICIALLY A SCAM.
- THE FOUNDER we mistrusted.
Joie de vivre,
From: Lucie Nguyen <
Sent: Sunday, November 12, 2017 1:15:57 AM
To: Moonlite Support @Moonlite World
Subject: Re: requested transaction notification
When. Should I expect to have the answer for that?
Also I tried to check the number on UPS website as guided but it keeps saying no available info abt my shipment??
Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder? YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM. THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN. THIS IS OFFICIALLY A SCAM. PERIOD.
Thanks Moonlite, my young nephew is angry at me because he doesn't have his Moonlite that i promised to give him before Christmas! I hope you guys realize the impact this caused not only to me but to thousand other people who believed, supported and funded your project. Shame.
Hi... received my Moonlite more than a month ago. Tonight, to my horror, I realized the stories aren’t the ones I bought. I came here to read the comments and realized I am not the only one. I always thought I got it valued for money with all the updates leading to delivery date saying that here is a bonus story etc etc. in the end the stories are not what I have ordered, and I don’t even enjoy reading those stories to my kids....... this is my first time backing Kickstarter project and I can’t help but to think this is a scam. Kickstarter should intervene and ensure Natalie mail out the right stories to everyone without additional charges. Or stop Natalie from collecting more funds from this project in this platform.
got my moonlite, but the 12 stories are not what I orderd and 1 is double, so I got only 11 stories. Not satisfied :-(
Hi everyone - Please see our latest update for backers only, answers questions about activation codes, titles and more!
If you are having issues tracking your package, please reach out to our team firstname.lastname@example.org
Due to the extremely high volume of messages, we are doing our very best to get back to all of you. For fastest response times, please message us - email@example.com and we will get back to you as fast as we can!
The Moonlite Team