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Bring back the love of reading in a magical way. Simply attach Moonlite to your phone, pop in a story reel and begin projector reading.
Bring back the love of reading in a magical way. Simply attach Moonlite to your phone, pop in a story reel and begin projector reading.
Bring back the love of reading in a magical way. Simply attach Moonlite to your phone, pop in a story reel and begin projector reading.
5,142 backers pledged $345,700 to help bring this project to life.

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    1. Natalie Rebot Creator on May 11

      @Megan McArdle: Hi Megan, we have sent you a message regarding your reward. Please get back to us ASAP so that we can send your reward out as quickly as possible :)

    2. Missing avatar

      Megan McArdle
      Superbacker
      on May 11

      I would like a follow up as well please.

    3. Natalie Rebot Creator on May 8

      @ Kathryn: Hi Kathryn,

      Your reward is currently on it's way! :) We have sent you a message with more details regarding your package :)

    4. Missing avatar

      Kathryn on May 5

      Still waiting for my delivery. You said you would send it but still waiting. Would really like to have a tracking number when it is sent. Thank you.

    5. Melanie Thompson
      Superbacker
      on April 30

      I've sent a couple of emails asking about how this product can be passed on to others after I've finished with it. The first answer I got was the standard one, you can add up to 3 people by email, blah blah blah.

      They've made it so you can only use the code for these stories once so unlike a book you can not pass the story reels and phone clip onto others. I'm not prepared to keep the account open for the rest of my life and change the different people by email as the years go on. I will also not be using the credit or the discount code they gave me to buy anymore stories. If I can't pass them on, what's the point.

      Really had high hopes for this product when I first back it but until they rethink the code issue on the stories, I don't think I'd recommend this product to anyone.

    6. Missing avatar

      Dina on April 22

      Where is my product? Why such a long delay ?

    7. Natalie Rebot Creator on April 22

      @Focusing: Hi, We have sent you a message regarding your order. We hope that we can resolve your issues as quick as possible :)

    8. Missing avatar

      Focusing
      Superbacker
      on April 21

      So what’s up is they’re business model is crap. They got our funding, and then took it straight to Amazon. Bypassed Kickstarter. So @Creator you clearly have the stock. It’s Amazon best seller. Yet you can’t fill orders to the people that helped you get this off the ground?

    9. Missing avatar

      Focusing
      Superbacker
      on April 21

      I haven’t gotten mine either.

    10. Missing avatar

      Kathryn on April 15

      Hello. I too have not received my product. Please update.

    11. Quinn Bannon
      Superbacker
      on March 24

      Hello. I never received my order. What's up? Need an update.

    12. Manoj Gambir on March 23

      Hello its been a a really really long time and we haven't received the product yet ! please find time to ship the remaining 1 percent as well!

    13. Missing avatar

      Laurie White on March 22

      I have responded to the survey numerous times with no reponse. Can this item fit on a droid phone? There isnt any option on the survey. I see we can purchase in Target. Why have we not received ours as backers prior to purchasing in stores. I am disappointed and would like to give these to my grandchildren for Easter. Its been so long waiting.

    14. Natalie Rebot Creator on March 22

      @ Devin Turner: We have sent you an email regarding your order. Please let us know if you haven't received this email.

    15. Missing avatar

      Devin Turner on March 21

      So I backed this over a year ago and have seen nothing!!! Where is my shipment?!?!?

    16. MegaBueno on March 16

      See these at Target; saw a couple with their child looking at it and I quickly went up to them to let them know about this product and my impressions. Needless to say, they put the product back down and walked away.

    17. Ben Panthera on March 8

      Hey, I have backed this project very long time ago, and yet I have not received it. May I know when will I get this? thank you.

    18. Missing avatar

      Michael Brown Wijaya on March 4

      I have filled the survey in regards to the shipping address since 23 Feb. can I please get a response? I have no clue if there is any progress toward my shipping

    19. Erin on February 28

      I have never received this product. Help?

    20. MegaBueno on February 7

      I agree with a lot of others. I will not recommend this product to others parents or friends. CS experience has been awful and although I received the product, it wasn’t what I ordered.

    21. Tim on February 7

      I wish you luck @lee. The customer service from this company is horrible. They stick to stock responses, take forever to respond, and when they do, they talk to you like all their screwups are your fault. The product is great, but I will not buy anymore of their products going forward

    22. Lee Creasey on February 2

      Hi Natalie,

      I had a busy couple of months and just realised I have not yet received my Moonlite!

      There was an initial problem with shipping where some of your addresses were corrupted etc but after re entering I was given a tracking ID and now that doesn't give me any tracking info.
      It's being shipped to Dubai, but shouldn't be any problems with the address here, and things never take this long usually.

      Appreciate any help to get this sorted.

    23. Missing avatar

      bonghee yoon on January 27

      언제 배송이 되는 거야?

    24. Ferdy Adiwidjaya on January 19

      Correction: 8 weeks...

    25. Ferdy Adiwidjaya on January 19

      @Natalie just saw your email... will reply it ASAP... I thought your previous email just a notification to wait until 48 weeks... thank u...

    26. Natalie Rebot Creator on January 19

      @Ferdy Adiwidjaya: Hi Ferdy, we have responded to your emails but never received a response. We have sent you another email regarding your issue. Please check your email and get back to us.

      Thanks

      The Moonlite Team

    27. Ferdy Adiwidjaya on January 19

      It’s already over 8 weeks since my initial shipment email and I have not yet received my moonlite. I also already complaint to you about tracking my package. Any help?

    28. Natalie Rebot Creator on January 17

      @Junto Nozawa: Hi Junto, we have sent you an email regarding your reward. Please check your email and get back to us.

      @Dongil Park: Hi Dongil, we have also sent you an email about your package. Please let us know if you have not received it.

      Thanks,

      The Moonlite Team

    29. Missing avatar

      Junto Nozawa
      Superbacker
      on January 17

      I never received mine... can you help?

    30. Missing avatar

      Dongil Park on January 16

      Please ship it fast.
      There is also a limit to tolerance.

    31. Natalie Rebot Creator on January 14

      @Alexander Baldauf: Hi Alexander, we have emailed you about your order but have still not received a response yet. Please check your email so that we may resolve your issues.

      Thanks!

      The Moonlite Team

    32. Natalie Rebot Creator on January 14

      @Debbie Caithness: Hi Debbie, we have sent you a message about your order. Please check your messages :)

      Thanks

      The Moonlite Team

    33. Natalie Rebot Creator on January 14

      @Pablo

    34. Natalie Rebot Creator on January 14

      @Harly Sabater: Hi Harly, we have sent you an email regarding your order. please check your email for our latest reply.

      Thanks!

      Moonlite Team

    35. harley valin on January 14

      I still don’t have my product. Do i have to get furious to get mine? I tried to talk to them. Tried and still trying to be nice, calm and understanding but until when? Few minutes ago i am on facebook and Moonlite showed up as a sponsored ad selling products, this got me offended. Everyone received their products and I didn’t, knowing that i was part of first few people that made Natalie’s dream a reality! Please let me know if my frustrations are not valid.

    36. Pablo Nicolas Varando on January 10

      I have yet to receive anything... i did the survey... still waiting.. any clue whats up?

    37. Missing avatar

      Regine L. on January 6

      Hi guys, I just received mine this afternoon!

      Similar to what most of you are going through right now, I too, had my previous shipment ‘Returned to Shipper’ by UPS due to failed delivery - when in fact nobody turned up at my doorstep for any delivery (FYI there are people at home 24/7).

      Of course I did email the Support Team and got the same response as you guys - changing distributors who lacked responsibilities, etc. Trust me, I did not quite believe that either!

      But subsequently, Nat’s team did reship my Moonlite via DHL (at NO additional cost) and even provided a local tracking reference who does door delivery on behalf.

      My point is - try to speak nicely to them. I trust they will assist as much as they can! If you get nasty, they may easily turn deaf ears and impose whatsoever ridiculous charges.

      I wish you guys good luck!

    38. Missing avatar

      bernadette wolfswinkel on January 3

      I backed this product and to date I have not received anything from this company and from reading other posts a lot of people are missing the product Along with the lack of product I have never received any answer to why the moonlite has not been shipped very disappointed with this company along with kickstarter Ill not be backing any more from kickstarter....which is a shame for other companies that are trustworthy

    39. Missing avatar

      Debbie Caithness on December 28

      I have not had my moonlite and can not find the survey. Could you check to see if you have a filled survey please.

    40. Tim on December 25

      Merry Christmas to all the bitter parents out there

    41. Missing avatar

      Cami D on December 22

      Emailed asking where my last story is and received a response that was a blatant lie:
      "The Floppy the Kangaroo story was only available to Super Value Pack with 12 STORIES! backers, and those who pledged an additional $35 for additional stories."

      But the update where that contest was announced said: "Contest: Create a story for Moonlite that all backers will receive! Ends Jan 6th."

      Look. I love the product but am annoyed that I didn't get what I pledges for. But now I'm pissed that y'all are lying to me.

    42. Missing avatar

      Lawrence phang on December 20

      Target have 25% off and Free shipping with Red Card.

    43. Missing avatar

      Lawrence phang on December 20

      Just saw your email regarding the code 15%. but the shipping kills it. I rather just order from Target directly with 3 story reels total come out to be $19.83 including Tax & shipping (with red card) and it is arriving by Dec/24th.

    44. Pippi Lucy on December 18

      I finally give up on you, your project, your promises etc and confirm: this is a scam.
      THIS IS OFFICIALLY A SCAM.

      Natalie is a good talker and bad executioner. That's it. So she might be getting away with this scam due to her good communication skills to Kickstarter team ("we are not business but kickstarter one you have to accept X, Y as we are irresponsible for that etc" "no refund because we spent all as a kickstarter one etc) WOW Well done on that Natalie you spend our money on finding people making good excuses for your terrible terrible terrible scam.

      WHY?WHY? This is about children. You dont give a damn about that and all you care is profit (you "simple" make us wait so you can launch at retail for less manufacturing cost)

      Again, THIS IS ABOUT CHILDREN NATALIE! You got kids and do you have any idea about breaking promises to them? You did that TO YOUR OWN CHILD NATALIE? 1 YEAR AND COUNTING FOREVER!!! And now near Christmas you announced you shipped then YOU DISAPPEARED and we informed the children, then you just DONT DELIVER AND BLAME YOUR DISTRIBUTOR? (Read below emails)

      Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder?
      YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM.

      THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN.

      Hi Lucie,

      Thank you for reaching out and hope you had a lovely weekend.

      I am so sorry you have not received your Moonlite yet, and completely understand your frustration - we are very disappointed as well that it has not been delivered, especially considering how we dispatched your parcel at the beginning of November. We have raised this issue with both our distributor and UPS, but not received a satisfactory resolution from either. To be completely transparent with you - we are currently in the process of changing distribution partners, partly because their poor communication around issues like this, causing significant inconvenience and frustration for both us and our customers.

      I will raise your issue again with our old distribution partner to see if they can offer me more visibility into what is happening with your parcel. Unfortunately, I am unable to issue a refund or reship your parcel until it is officially marked as 'lost' by UPS, or after 8 weeks has passed since dispatch. I will however let you know as soon as I hear from the distributor, and I hope your parcel moves or arrives soon.

      Once again, I am so sorry that your parcel has not arrived yet - we want nothing more than our amazing Kickstarter backer to receive their pledges! Thank you also for your continued support and patience, and hope you have a very happy holidays.

      THIS IS OFFICIALLY A SCAM.

      Moonlite Team
      - THE FOUNDER we mistrusted.

      -----
      Joie de vivre,

      Lucie
      From: Lucie Nguyen <
      Sent: Sunday, November 12, 2017 1:15:57 AM
      To: Moonlite Support @Moonlite World
      Cc: hello@moonlite.world
      Subject: Re: requested transaction notification

      When. Should I expect to have the answer for that?
      Also I tried to check the number on UPS website as guided but it keeps saying no available info abt my shipment??

    45. Pippi Lucy on December 18

      I finally give up on you, your project, your promises etc and confirm: this is a scam.
      THIS IS OFFICIALLY A SCAM.

      Natalie is a good talker and bad executioner. That's it. So she might be getting away with this scam due to her good communication skills to Kickstarter team ("we are not business but kickstarter one you have to accept X, Y as we are irresponsible for that etc" "no refund because we spent all as a kickstarter one etc) WOW Well done on that Natalie you spend our money on finding people making good excuses for your terrible terrible terrible scam.

      WHY?WHY? This is about children. You dont give a damn about that and all you care is profit (you "simple" make us wait so you can launch at retail for less manufacturing cost)

      Again, THIS IS ABOUT CHILDREN NATALIE! You got kids and do you have any idea about breaking promises to them? You did that TO YOUR OWN CHILD NATALIE? 1 YEAR AND COUNTING FOREVER!!! And now near Christmas you announced you shipped then YOU DISAPPEARED and we informed the children, then you just DONT DELIVER AND BLAME YOUR DISTRIBUTOR? (Read below emails)

      Wow, how LOW CLASS AND IRRESPONSIBLE you are with new excuses every time, and how a mother like you can work on a children product with such attitude of irresponsible kickstarter founder? YOU DONT DESERVE OUR BACKERS AND THIS PLATFORM. THIS IS ALREADY A SCAM WHEN THEY CONFIRMED ABOUT NO REFUND SINCE THEN. THIS IS OFFICIALLY A SCAM. PERIOD.

    46. harley valin on December 18

      Thanks Moonlite, my young nephew is angry at me because he doesn't have his Moonlite that i promised to give him before Christmas! I hope you guys realize the impact this caused not only to me but to thousand other people who believed, supported and funded your project. Shame.

    47. Ng Siew Hoon on December 18

      Hi... received my Moonlite more than a month ago. Tonight, to my horror, I realized the stories aren’t the ones I bought. I came here to read the comments and realized I am not the only one. I always thought I got it valued for money with all the updates leading to delivery date saying that here is a bonus story etc etc. in the end the stories are not what I have ordered, and I don’t even enjoy reading those stories to my kids....... this is my first time backing Kickstarter project and I can’t help but to think this is a scam. Kickstarter should intervene and ensure Natalie mail out the right stories to everyone without additional charges. Or stop Natalie from collecting more funds from this project in this platform.

    48. Alexander Baldauf on December 14

      So,

      got my moonlite, but the 12 stories are not what I orderd and 1 is double, so I got only 11 stories. Not satisfied :-(

    49. Natalie Rebot Creator on December 13

      Hi everyone - Please see our latest update for backers only, answers questions about activation codes, titles and more!
      https://www.kickstarter.com/projects/1483155071/moonlite-a-bedtime-story-projector-for-your-mobile/posts/2018919
      If you are having issues tracking your package, please reach out to our team hello@moonlite.world
      Due to the extremely high volume of messages, we are doing our very best to get back to all of you. For fastest response times, please message us - hello@moonlite.world and we will get back to you as fast as we can!
      The Moonlite Team

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