An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
It is sad to say that the new residents are either lying, or it's lost.
frustrated that projects that can't make there due dates don't ask for new shipping address or get confirmation.
Maybe asking in comments as don't seam to be getting a reply via mail,
Where are my cables? Been waiting and hearing so many people having problems but I yet still have to find out.. Thought had been sent 2 months ago yet still no cables
First cable I was sent didn't work... the second, already dead.... both still charge and transfer data, but no shiny lights anymore.... what a waste of time and money.
took forever to get mine. The cable works, but it has some serious heat issues and I'm afraid to leave it plugged in when i'm not around. Anyone else having this problem?
Worked great with my Iphone 5 for a month after I received it, then it started failing intermittently. Now it doesn't work at all. I dont know if its the cable of the Iphone adapter that came with it. Do you have any kind of warranty against defective merchandise?
What do you do when you've been told since April 22nd your package is shipping and still nothing? Worst part is I live in L.A., so since I live where they're based, I would imagine the postal service doesn't move that slow. I would never back another of their products. They're already asking to back their new mouse, and I haven't even received the first product.
@scrawny and @vince - The cables I'm seeing available elsewhere are only 3 feet long. This Kickstarter was specifically for a 6 foot cable. They've been selling 3 foot cables since before this Kickstarter was launched.
It has been 5 days since I sent you a message about broken cable and I havent heard from you yet... where are we supposed to get in contact with you in order to solve our problems?
Hi, the adapter for the iPhone seems to have failed. It won't charge via power pack or wall charger anymore. It still charges stuff when the adapter is removed though. Any idea on why so and how to solve it?
I'm sorry dear backers, but I think WE WERE SCAMMED!!
We paid about $25 in a "Early Bird Special" a year ago, they promises us the retail value will be at least $45.
Some backers not receive the produc yet, but you can buy same cables in Amazon and many other stores for less than $20, and receive it in less than 2 days.
This is very harmful to the entire crowdfunding community. Kickstarter, you must put an eye to funded projects and force the scammers to return the money.
Good news, replacement cable arrived in UK and working, Bad News, UK Tax authorities charged £11 for the package (inc. £8 handling fee). @creator please in future, if the item is a replacement item, set the value to ZERO, stating replacement
@ Trevor Timmons We did not forget your shipment. Your reward will be shipped next week. We did address all the problems you have direct messaged us. Please direct message us if any more concerns.
@ Danish we do not have any record of you contacting us. Please direct message us through our profile. We can help sort out the issue you are having
Don't feel bad at least people here have got their cable. Mine has been in processing for over a month since the forgot to send mine and I'm still waiting. An eta would be nice, considering all the emails that problems have been addressed. They haven't, and stop telling me it's in processing and actually deliver what I paid for.
We have responded to your concerns via direct messaging.
Notice for the customer concerns about the high pitched noise:
it is normal for the cable to emit a high pitched noise as it powers the current through the cable.
IF the cable noise is loud enough to render the cable unusable, please do contact us through direct messaging.
The majority of the cables may emit a slight high pitched noise as the frequency of the current may become audible.
Please reach us through direct messaging, if you have any concerns about the product that you received.
We have completed shipping out the majority of pledges and also the shipments to backers that had issues with their first shipment.
The backers with refund requests will be processed shortly.
Hello everything works well but has a sound that is annoying but if the cable is used to charge at night and in the car when the volume of the music sounds even more sound, is beyond repair or is part of the problem for the rest it is very good product.
Received my replacement last week (or two). Thank creator for that but the high pitched noise is not solved yet. Im appreciated the attitude of the creator for sending the replacement. But I hope they can send me a final product and i can wait.
Wish everything work fine with the team
@creator
Ok. Last time I contacted via your web page http://www.pilotelectronic.com. I think it didn't reach you. Now I sent another message from kickstarter page.
Thanks in advance
We have not received any messages from you. Please contact us via the direct messaging via our Kickstarter project page. We can help better sort out the issue you are having with your cable.
I contacted via "contact us" about a week ago. Still no reply. I could use my cable glowing only for a few days. Very disappointing.. I hope they have tested the cables properly before sending..
i got mine today (big trip to Chile) and doesn't charge :s my phone, gamepad, etc. , on my computer keeps d/c when i connect for example my phone or gamepad , turn on and off, now just don't charge at all. it's dead. can you message me please?, On my PS4 don't charge too, turn on like 1 second and then dead again, try to connect again, then turn off and my controller don't detect the cable at all, but when i connect a simple black one works. i did a video to show you, thanks.
We have responded to all inquiries and concerns via direct messaging. The majority of the issues with shipments have been resolved. If you have some concerns about your cables please do message us directly as it will be easier to resolve with all your information in one place.
With all the comments below we would like to address the overall issues.
All cables that were defective or not working have been or are being replaced. If any new issues do arrive with your replacement, please do direct message us and we would be happy to get it resolved.
As addressed in the update, we have completed 99.9% of our project resolving concerns backers have, as they come in.
Fast charging - All cables should have no issue working with fast charging. You should be able to use your cables with any wall adapter or device regardless of fast charging or standard. Majority of backers have no issue working with there fast adaptive charging.
High pitched noise during operation - We are testing the cables and addressing this issue. We have resolved almost all concerns via the backers that direct messaged us.
Thank you guys for the awesome comments for those who are enjoying their cable. Please do let us know your experience as we appreciate your feedback!
Again thanks for all your support and feel free to reach out to us.
I got first cable but defective but they sent me another cable for replacement.. This cable is working awesome.. When u start second campaign I will sure refer to my friends.. U awesome thank you
Man !!!! Got my cables but wrong ones , msg the creator and waited and waited and finally responded. the told me they will rectified since 04/26 till today no news !!! VERY BAD EXPERIENCE!!!!
If you have any issue and want them resolved, write messages to creator, they will reply.
Stop commenting about problems unless you want other people's opinion.
An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
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Ältere Kommentare anzeigenRichard Wetherall vor rund 7 Stunden
November now, still no wires??
Richard Wetherall am September 19
how do you go about getting refund as i don't seam to have received anything even a reply to where my wires are
Artyom Kudinov am September 6
Hello!
Can you contact the transport company and to find out the status of the goods, as it stuck?
Edison Tse am August 28
My one starts stop working. Such a waste of money :(
Sandro am August 28
My cables are work still but one of the cables have a strange issue where a small part along the cable does not light up
John Ha am August 23
Hello,
It is sad to say that the new residents are either lying, or it's lost.
frustrated that projects that can't make there due dates don't ask for new shipping address or get confirmation.
Thank you,
Richard Wetherall am August 21
Maybe asking in comments as don't seam to be getting a reply via mail,
Where are my cables? Been waiting and hearing so many people having problems but I yet still have to find out.. Thought had been sent 2 months ago yet still no cables
Have mine been shipped or not
Matthew Rafferty am August 19
First cable I was sent didn't work... the second, already dead.... both still charge and transfer data, but no shiny lights anymore.... what a waste of time and money.
Humayun Atiq am August 16
Both Cables stopped working after 3 weeks. Changed several chargers but didnt work at all. Scammed all i can say.
Trevor Timmons
Superbacker
am July 26
took forever to get mine. The cable works, but it has some serious heat issues and I'm afraid to leave it plugged in when i'm not around. Anyone else having this problem?
Brian Stacey am July 13
Worked great with my Iphone 5 for a month after I received it, then it started failing intermittently. Now it doesn't work at all. I dont know if its the cable of the Iphone adapter that came with it. Do you have any kind of warranty against defective merchandise?
Alex Alexander am July 9
What do you do when you've been told since April 22nd your package is shipping and still nothing? Worst part is I live in L.A., so since I live where they're based, I would imagine the postal service doesn't move that slow. I would never back another of their products. They're already asking to back their new mouse, and I haven't even received the first product.
Jezzmatezz am July 8
My cable just stopped working completely :-(
What do I do?
Matt Murphy am June 28
Sooo what do we do when the cord decides to not light up anymore? Lmao
NovasonicGBAstyle am June 23
@scrawny and @vince - The cables I'm seeing available elsewhere are only 3 feet long. This Kickstarter was specifically for a 6 foot cable. They've been selling 3 foot cables since before this Kickstarter was launched.
Daniel Burrough am June 21
Hi I still haven't received my cable in the UK.
vince athanasiyar am June 21
@scrawny you are absolutely right - good grief.
https://www.att.com/accessories/data-memory/pilot-light-pulse-cable-micro-usb.html#sku=sku7640706
Marek am June 17
It has been 5 days since I sent you a message about broken cable and I havent heard from you yet... where are we supposed to get in contact with you in order to solve our problems?
Victor Wang
Superbacker
am June 14
Hi, the adapter for the iPhone seems to have failed. It won't charge via power pack or wall charger anymore. It still charges stuff when the adapter is removed though. Any idea on why so and how to solve it?
scrawny am June 12
I'm sorry dear backers, but I think WE WERE SCAMMED!!
We paid about $25 in a "Early Bird Special" a year ago, they promises us the retail value will be at least $45.
Some backers not receive the produc yet, but you can buy same cables in Amazon and many other stores for less than $20, and receive it in less than 2 days.
This is very harmful to the entire crowdfunding community. Kickstarter, you must put an eye to funded projects and force the scammers to return the money.
David Stone
Superbacker
am June 9
Good news, replacement cable arrived in UK and working, Bad News, UK Tax authorities charged £11 for the package (inc. £8 handling fee). @creator please in future, if the item is a replacement item, set the value to ZERO, stating replacement
Pilot Electronics 3 eigene Projekte am May 25
@ Trevor Timmons We did not forget your shipment. Your reward will be shipped next week. We did address all the problems you have direct messaged us. Please direct message us if any more concerns.
@ Danish we do not have any record of you contacting us. Please direct message us through our profile. We can help sort out the issue you are having
Danish Nandamudi am May 24
I sent a message to you about my problem around like 2 weeks ago and I still didn't get a response.
Trevor Timmons
Superbacker
am May 24
Don't feel bad at least people here have got their cable. Mine has been in processing for over a month since the forgot to send mine and I'm still waiting. An eta would be nice, considering all the emails that problems have been addressed. They haven't, and stop telling me it's in processing and actually deliver what I paid for.
Pilot Electronics 3 eigene Projekte am May 24
Hello Backers!
We have responded to your concerns via direct messaging.
Notice for the customer concerns about the high pitched noise:
it is normal for the cable to emit a high pitched noise as it powers the current through the cable.
IF the cable noise is loud enough to render the cable unusable, please do contact us through direct messaging.
The majority of the cables may emit a slight high pitched noise as the frequency of the current may become audible.
Please reach us through direct messaging, if you have any concerns about the product that you received.
We have completed shipping out the majority of pledges and also the shipments to backers that had issues with their first shipment.
The backers with refund requests will be processed shortly.
Thanks again for your support!
Enoch Pinacho am May 23
Hello everything works well but has a sound that is annoying but if the cable is used to charge at night and in the car when the volume of the music sounds even more sound, is beyond repair or is part of the problem for the rest it is very good product.
Benny Man am May 19
Received my replacement last week (or two). Thank creator for that but the high pitched noise is not solved yet. Im appreciated the attitude of the creator for sending the replacement. But I hope they can send me a final product and i can wait.
Wish everything work fine with the team
Isshi D'Arts am May 16
@creator
i didn't get any messages about my problem , 6 comments below and on private message too, can you help me please? thanks!
Koray Akay am May 16
@creator
Ok. Last time I contacted via your web page http://www.pilotelectronic.com. I think it didn't reach you. Now I sent another message from kickstarter page.
Thanks in advance
Pilot Electronics 3 eigene Projekte am May 16
@Koray
We have not received any messages from you. Please contact us via the direct messaging via our Kickstarter project page. We can help better sort out the issue you are having with your cable.
Thanks!
Koray Akay am May 16
I contacted via "contact us" about a week ago. Still no reply. I could use my cable glowing only for a few days. Very disappointing.. I hope they have tested the cables properly before sending..
Pilot Electronics 3 eigene Projekte am May 14
Hello Backers!
Please check your inboxes if you have recently contacted us with your concerns!
Daniel Burrough am May 12
Hi I still have not received anything. (From England UK) any news on this please?
Isshi D'Arts am May 12
i got mine today (big trip to Chile) and doesn't charge :s my phone, gamepad, etc. , on my computer keeps d/c when i connect for example my phone or gamepad , turn on and off, now just don't charge at all. it's dead. can you message me please?, On my PS4 don't charge too, turn on like 1 second and then dead again, try to connect again, then turn off and my controller don't detect the cable at all, but when i connect a simple black one works. i did a video to show you, thanks.
https://youtu.be/Afcny4PQRik
sorry my english, trying my best, not my native L. =)
Pilot Electronics 3 eigene Projekte am May 11
Hello Backers!
We have responded to all inquiries and concerns via direct messaging. The majority of the issues with shipments have been resolved. If you have some concerns about your cables please do message us directly as it will be easier to resolve with all your information in one place.
With all the comments below we would like to address the overall issues.
All cables that were defective or not working have been or are being replaced. If any new issues do arrive with your replacement, please do direct message us and we would be happy to get it resolved.
As addressed in the update, we have completed 99.9% of our project resolving concerns backers have, as they come in.
Fast charging - All cables should have no issue working with fast charging. You should be able to use your cables with any wall adapter or device regardless of fast charging or standard. Majority of backers have no issue working with there fast adaptive charging.
High pitched noise during operation - We are testing the cables and addressing this issue. We have resolved almost all concerns via the backers that direct messaged us.
Thank you guys for the awesome comments for those who are enjoying their cable. Please do let us know your experience as we appreciate your feedback!
Again thanks for all your support and feel free to reach out to us.
Tim
Superbacker
am May 11
I've got the second cable (replacement for first defect) and ITS STILL NOT WORKING! It's so very very very disappointing.
Same problem, loading=perfect, sync=perfect, light? No light.
What's the problem? I'm using an original Samsung and Apple Power Adapter, nothing else.
Is this cable suitable for a (new from 2016) Samsung Power Adapter delivered with the Samsung Galaxy S7 Edge?
I'm very sad....
KB
Superbacker
am May 11
I got first cable but defective but they sent me another cable for replacement.. This cable is working awesome.. When u start second campaign I will sure refer to my friends.. U awesome thank you
Rudi Irawan Seah am May 10
Man !!!! Got my cables but wrong ones , msg the creator and waited and waited and finally responded. the told me they will rectified since 04/26 till today no news !!! VERY BAD EXPERIENCE!!!!
isaiah montero am May 7, 2016
Got my cable in a timely fashion, arrived undamaged, and works perfectly thank you :)
Cris am May 6, 2016
Bad quality. First cable doesn't worked and the second cable died after 4 hours.
Matthew Rafferty am May 6, 2016
Got my cable, plugged it in and enjoyed 2 seconds of nice, glowey lights before it died... still charges fine... but nothing I do will get it to glow.
Gabaraev Levan am May 6, 2016
i recieved my cable! its great! thank you!
Kartik Aravind Raj Selvarajah am May 5, 2016
i have not received my cable. private message to the creators has also gone unanswered
Mark T am May 4, 2016
@Morris message creators direct not through here!
Morris Monticelli am May 4, 2016
My girlfriend's cable dont glow... but it charge. What can you do?
Hojoong Lee am April 27, 2016
Does it work with adaptive fast charger? It turned of when i use with it and doesn't work anymore.
Mark T am April 26, 2016
@All if anyone wants to buy some more cables contact me, I have a few unopened boxes spare.
melvin wong
Superbacker
am April 26, 2016
Hi there, really delighted with the luminescence - by the way if anyone wants to purchase this - are you guys producing anymore ? thanks
Asselman Terry am April 26, 2016
Received Friday, May 22 in Belgium.
Works well.
Slight noise in operation, not much light during the day.
Works with iPhone.
Simone Bonacini am April 26, 2016
If you have any issue and want them resolved, write messages to creator, they will reply.
Stop commenting about problems unless you want other people's opinion.