Frequently Asked Questions
S: L20” * W16” * H5”; 2.05lbs| For fur babies up to 25 lbs
M: L30” * W22” * H6”; 4.63lbs | For fur babies up to 55 lbs
L: L45” * W31” * H6”; 11.24lbs| For fur babies up to 110 lbsLast updated:
You can order more products as add-ons during the survey.Last updated:
Yes. You can get them as add-ons during the survey.Last updated:
Yes. We’ve collected thousands of ideas from potential backers through a survey during the pre-launch stage. Replacement covers in more optional colors are under development. We’ll release them in upcoming updates.Last updated:
The insert is 100% waterproof. The cover is made of microfiber with quick-dry properties.Last updated:
The cover is made of reinforced ultra-tough microfiber, probably one of the strongest available on the market. During the entire testing process, according to all the volunteers participating in the free trial, no destruction case has been reported.
In addition to the ultra-tough microfiber properties, the space between the cover and the insert helps to disperse and buffer the force from scratches and bites. The large arcs and wide curves shaping the bed, no edges and no sharp angles, provide our pets with little opportunity for chewing.Last updated:
Yes! The hidden zipper design is friendly to your floor and car seat, and eliminates the risk of being chewed or swallowed by your fur baby.Last updated:
Yes! The rubber points at the bottom provide great grip to the floor or car seat to prevent the bed from sliding.Last updated:
The Microfiber cover repels pet hair. If your fur kid sheds hair on the bed, you can be easily wipe it away with a wet paper towel.Last updated:
Insert: 3.12 lb/ft3 ultra-dense Memory Foam, coated with ultra-performance TPU
Cover: Ultra-tough and quick-dry MicrofiberLast updated:
It's designed and made by Gentle Lemur in Seoul, South Korea.Last updated:
Yes, no matter sleeping in which positions, the bed perfectly supports their whole body and takes special care to their vulnerable parts like joints, neck, and tail.Last updated:
How do I wash the bed?
For the 100% waterproof insert, only 3 steps or 5 minutes are needed:
1. Unzip and take out the insert.
2. Rinse or soak the insert with clear water.
3. Wipe and dry the insert with a towel.
Then the insert is clean as new and ready for the next sleep.
The cover is machine washable. Remove the cover and wash it in cold water on a gentle cycle.
Laundry soap or regular detergent can be used.Last updated:
If an accident occurs, the liquid will be collected by the hole in the center and will not flow out of the bed.Last updated:
Every bed will have a 1-year limited warranty. We’ll replace the product with defects due to faulty workmanship or materials.Last updated:
Thank you for the question. First of all, I may want to clarify that the pillow campaign was not run by me or my team. That’s why I have to register a new account for the pet bed. When the media in South Korea reported the fire to my factory, some agencies reached out to me and suggested that they could buy my products and do a Kickstarter. This was also the first time I had ever heard of crowdfunding sites like Kickstarter. Therefore, they bought the products from me and did the Kickstarter by themselves.
The campaign was decent, but the customer service was not satisfactory. There were also misinterpretations of my product on the introduction. I can see some backers are complaining about the logistics and other issues. It is of great concern to me, but sadly the account does not belong to me so I am unable to view the issues to resolve them. I kept asking the agency to send more pillows to the backers and solve the issues.
For the improvements of our pillows or beds. We adjusted the coating method and the foam manufacturing techniques. The problem about “the pillow too hard” backers pointed out is completely improved. Currently, no one leaves feedback that the pillow is too hard. I had a lot of difficulties solving the inflate problem, but continued research has solved this problem as well. As you can see in the image on the detail page, it is very easy for the air to be in and out.
After solving all the issues, we get a startling result in Wadiz which calls Kickstarter of Korea.
We’re also invited to do multiple times more because of the great result as well as the good reputation.
Existing pet bed products could not be washed, so they smelled and were unsanitary. Many people really wanted a pet bed like Gentle Lemur pillow which can clean easily and dry instantly. So, we developed a pet bed based on our existing pillow technology. In fact, there was a lot of hesitation when introducing pet bed at Kickstarter, especially a little bit complex situation for the previous pillow campaign. I haven't been afraid of challenges and failures all my life, even when my factory was burned down to ashes in the fire. So, I still insist on the debut of my pet bed on Kickstarter. I learn running the Kickstarter with my own team this time. I want to take this opportunity as the first step of changing the world’s bedding industry.Last updated:
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