A Fulfillment Update
Collector's Editions Questions
Common questions we're seeing regarding Collector's Edition (CE) Books —
- Did my CE ship?
- If so is there tracking / do you have my tracking number?
- Is there some kind of problem?
- I've seen that some people have got their CE. What about mine?
- Why is it taking so long? You've had these books since the start of May!
Yes, the CEs arrived here weeks ago (though not the start of May, that was just the early copies for final sign-off). They are now showing up in the hands of backers, in online posts, at tournaments and occasionally on eBay...
But— There are still more shipping out every day. Really. Every single day.
Both the hardcovers and softcovers were shipped, in bulk, by the fulfillment unit of our printer. It was easy because they've a large staff and all they needed to do was pack each book with a set of promo cards. The fulfillment center was able to accomplish this in roughly two weeks.
The Collector's Editions are a more complicated matter with a number of steps applied to each and every volume: QA inspection, hand numbering, placement of the numbered page insert, and special care taken to ensure that the book and its cover aren't creased or scuffed when inserted into the slipcase both upon delivery and after the numbering process. In addition, almost half of the CEs need to be paired with original sketch cards as well as the promo cards. This all amounts to lots of hands-on work that adds up quickly.
Every day a new batch of books is shipped but because it's a slow process there's going to be a measurable difference between the delivery date of the first CE and the arrival of the last. So please don't worry if you don’t have yours yet. They are here, and I’m working on it every night, until they’re all out. We’ve also hired some help to fold, tape and label boxes, so I can get to filling them faster.
A recent “Sunday run”, to the 24-hour mail kiosk…
All current shipments going out have tracking and insurance, and we’re trying to get tracking on all international packages where possible. These steps minimize problems; it’s in the best interest of the post office to make sure the package gets there. In addition, International Mail is labor intensive and more expensive than ever, but some have gone out already, with more on the table.
One last thing; since the edition is numbered, people have asked how the numbers are assigned: They're random just like which original sketch cards some will receive. Any other option simply didn't seem fair.
The Printed Sketch Card Set
This has been an equally challenging facet of the project, with multiple print runs and tens of thousands of cards to inspect, sort and pack. We’re currently working with the last 5%, and hope to be shipping the 400 card sets very soon.
I've made two trips in the last week to review the print runs of the remaining portion of the card set and hopefully we are close to shipping. We'll let you know when that starts.
We're Getting There
We understand your desire to have your books and cards. Rest assured that we're working as many hours as we have available to see this done.