Greetings ARKYD backers!
When we announced plans for our crowdfunding campaign, “ARKYD: A Space Telescope for Everyone,” the support from the Kickstarter community was (and still is) amazing! Our goal was lofty, and with your support, we raised a record-setting US$1.5 million in funds to support it. Thank you so much for the constant encouragement. You’ve provided us the support to try out a bold new idea with the potential for huge impact both on and off this planet.
So far, we have fulfilled the many T-shirt, sticker, and poster Rewards. We’ve provided scores of memberships to The Planetary Society, codes for the video game Planetary Annihilation, and developed an educational rocket science board game in partnership with Xtronaut Enterprises. In addition to these Kickstarter-funded activities, we’ve also progressed on our company roadmap and built and launched two Arkyd-3 test spacecraft (the first didn’t make it very far off the ground!), and our two follow-on Arkyd-6 test satellites are finished and waiting for their next launch into space this summer. All this leads to the Arkyd 100 Space Telescope capability.
When we closed the campaign in June of 2013, we were confident that the tremendous enthusiasm from around the world would translate into continued financial support outside of the Kickstarter community to move our idea forward… but, what we discovered was unfortunate. Aside from all the progress we made in the underlying technology, the follow-on interest from the business and educational sectors to expand the ARKYD campaign into a fully-supported mission did not exist as we had anticipated. We have explored and exhausted a variety of opportunities big and small for the financial backing necessary to complete the project.
Due to the lack of necessary follow-on support, we are saddened to announce that we are unable to fulfill the “ARKYD: A Space Telescope for Everyone” campaign. While we regret we must wind-down the project, we are pleased that we can offer each of our 17,614 backers an immediate and FULL REFUND, with our sincere thanks for your longstanding support.
We've never been stronger in pursuing our goal of prospecting and mining asteroids, and you can read a recent update about our progress here.
So what happens now?
You may request your refund according to the following refund policy and notification of refund:
Each ARKYD Kickstarter backer will receive an e-mail with a personalized refund link (do not share this link with anyone). Refund request submissions must be made to the company by following this personalized refund link. We have used the email you have currently have on file with Kickstarter, so if this is not correct, please reach out to us HERE.
Once you receive your personalized refund email, follow the instructions to complete the refund form. The form must be completed accurately and in its entirety. The refund form will provide you with options to claim your refund either by check or through PayPal. Refunds may take up to thirty (30) days to process. We reserve the right to verify information contained on the refund request form. Requests that include illegible, missing, or erroneous information may be returned to you for correction, which may cause delay in the issuance of your refund. We reiterate that you will receive a FULL REFUND, and will not be charged for any transaction fees or pledge rewards you may have already received. We have you covered.
You will have 45 days from Thursday May 26, 2016 to accurately and fully complete and submit to us your refund request form. We will not honor refund requests following the the deadline of Monday, 11 July 2016. Alternatively, you may mail your request form to us in hardcopy format to the following address: ATTN: ARKYD Kickstarter Refund, 6742 185TH AVE NE, Redmond, WA 98052. We are not responsible for lost or undeliverable mail. If you do not respond to this notification, as a courtesy we will make a reasonable effort to notify you of the refund offer. Ultimately, requesting a refund is your responsibility and we will make no further attempts to contact you following the deadline.
It is with heavy heart that we share this news. The Kickstarter community is stellar and we continue to be inspired by your passion as we make our way into the Cosmos. One of the things we enjoy most in building technology to explore space is sharing that journey with others. You can rest assured we will continue to take you on our journey as we make our way to the asteroids and beyond.
Your biggest fan & Chief Asteroid Miner, Planetary Resources, Inc.