Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I'm confused on your comment regarding wanting a refund for the reward you donated $169 toward: The miniature hovering "Beta-Board" that was shipped to you over 1.5 years ago. International Backers are financially responsible for the duties and taxes that their country imposes--it varies greatly. Please email me directly at firstname.lastname@example.org if you have more questions.
Any suggestions on how to get my money back? Needed to pay an extra 41 EUR to get the package, which I refused. I was not offered a refund.
We love that Seth Sentry video--classic! Thank you for sharing it! : )
I will re-forward the email we sent to you on December 6, 2016 announcing the shipment schedule for your WB arrival. If you don't receive it, please send me your updated email to: Supportks@arxpax.com.
Happy you reached out. Please check your email!
Long time reader, first time poster. I'm in Australia and still waiting on my white box. Are you still running the same design as when you first sent these out or has it been developed more over the years we have been waiting? Not cranky at all just want to know where's my hover board :)
To address some of the comments and to provide more clarity, we are committed to delivering the remaining rewards. We have shipped well over 90% of the rewards to date and we intend to ship the rest of the rewards as soon as we are able to. This is largely reliant on the timing of our current fundraising initiatives. As we explained previously, the rewards ended up costing over twice what we collected from the campaign to build and ship.. These are prototypes that never existed before and building them in quantities presented challenges. We have every belief that the company will be successful raising money by the end of the year and as soon as practical, we will be purchasing components and inventory, securing manufacturers, starting production, then shipping the remaining rewards with the necessary documentation. We are committed to delivering the remaining rewards and appreciate your patience. Thank you.
Ok... I, like others, have just received the nonsense hippy-dippy e-mail about why the highest-level backers will not be receiving anything from the campaign, at least I think that's what it was saying.
I have been a backer and creator many times... as long as they have a company or any assets they can't just decide not to fulfill the rewards.... especially as lower tier rewards have been fulfilled... you can't fulfill just SOME of the backers of a project, all or nothing.
I'm UK based so can't initiate things but, in anticipation of the clarification that they are indeed stating they are not intending to fulfill or refund all WB+ backers I suggest we need a US based backer to act as the central organiser for a class action against the project creators. These have been successfully fought and won a few times in US courts now... project creators are indeed obliged to still fulfill or refund their backers no matter what, with bankruptcy being the only possible way of them getting out of it.
From what I read, they have not gone bankrupt, they've just got bored with this project and want to go back to being the Avengers or something similar.
Please can someone step forward and offer to be central point of contact for this legal action and let us know on here. I am contacting Kickstarter in the mean time and beginning research on past actions against project creators.
Is a creator legally obligated to fulfill the promises of their project?
Correction $799 dollars
Just received a long winded email about peace and love. We have been very supportive and ridiculously patient. You took $750 dollars and basically reading between the lines it seems we will get nothing. 93% of backers receive their WB (or at least bits of it) but we are to simply forget about our contributions. Production on hold was the key message.
At this point we will have our legal team look closely at both Kickstarter and Hendo to understand the T&Cs that surround partial deliver to some backers but not others.
For those inerested its likely KS that you would need to pursue as it sounds like the Hendo team just went bust and are heading off on a different project.
If u already received your WB count yourself very lucky.
If folks that have had nothing and now likely getting nothing want to read T&Cs and post here anything significant.
Just got a long message from Jill Henderson on why they are not focusing on getting us the Whitebox+. It doesn't tell us when or if they are still trying. What I don't understand is the r&d is already done, can't you just get it out to the rest of us? Just have your manufacturers build them and ship them to us. I don't care if it is the + anymore at this point. Just get me something.
I have been a backer since the beginning, and I have not yet received my Whitebox. I got a metal square a few years ago, but then nothing. When might I see a delivery? This is a bit weird that 3 years later and I still have not seen anything.
BTW I'm in California, Backer 1937
Still haven't gotten my Whitebox+ and no one is responding to my emails.
Any news for my Whitebox+? Thanks!!
I would like an update on the status of my whitebox+
I have not received any information nor a package. you state that 93% has been delivered. When will you deliver the past percentages?
I have hppe they will deliver our orders
I never received an email asking for more postage for my white box to be delivered (as I have read below that others have gotten). I would like to know what is going on.
I am in Australia and still waiting for my white box developers kit. I am backer number 1,387. I have received no email since December 2016
Can you tell me what my status is ? Please
Received my Whitebox this week in Australia. It was certainly a long long wait. I guessed the Li-Po battery cannot be sent easily due to its possible combustible nature. I downloaded the user manual on the hendo website and found what type of battery and charger I needed... Went on Hobby king and arrived 2 days later. Currently is programmed to switch off after 5 minutes but is still such a joy to witness.. Good job Hendo.. Keen to see what the next project is !!!
Can you tell me the status on my order?
I receive my Hendo white box however there wasn't any battery or charger in it and no indication of what voltage the battery sold be.
I did not sing up and waited for 2 years and payed extra delivery and taxes for half a product I invested in.
Please let me know your thoughts regarding this matter.
Extremely disappointed investor
I'm still waiting for a response. Send me my WB or refund.
I expect you to honour your committments to me & all Australian Backers. An extra AUD$120+ or nothing is blackmail.
Out of the dozen or so KS projects I have supported why is it that your company is the ONLY one that has been unethical?
How much extra postage are you demanding from other non-American backers?
Why don't you be up-front with ALL backers & address this on KS?
And please let me know how you are going to proceed with my WB. I will be standing by Jill
Canada it cost $115.55.
Could you provide an estimation for each people still waiting?
Quick update from me : Backer from Germany. I payed the extra 80$ and the normal in Germany Taxes of ~ 100€. I reseved my Wightbox today. Thanks @ Hendo and I will test it when I have some spare time =)
I believe that it IS ok for a project to ask for additional postage costs but ONLY if coupled to an offer of a full refund. I've been through this before and it is a hell of a leap of faith but you have to make the decision to risk everything to be faithful and honourable to your backers and they will almost always repay you with continued loyalty and support.
You can't 'demand' additional payments in order to fulfill what people have already paid for. You can offer expidited shipping for an additional extra payment OR offer people the option of paying extra (because you miscalculated postage costs) or a full refund if they would rather have that. You cannot (I believe this has been tested legally in the US) demand additional payment and tell backers it's the only way you can get the product they have already paid for.
The key ALWAYS is communication.... and there has been WAY too little of that... that's where the resentment and anger has come from. People don't really get angry about delays and problems in a project like this (believe me, I've been there) it's the lack of comms or being stand-offish and disrespectful and not being totally open, honest and presenting a genuine human face to the project that causes the problems.
Tell people you screwed up and give some context as to what is going on, what you've been working on, where the money has gone.... that's what people want in order to stay on board with your journey.
And for starters... tell the White Box + backers (who were the ones who gave you the MOST money) where their rewards are rather than refusing to answer their messages and comments.
We are all getting increasingly frustrated by not being replied to and instead being bombarded with 'good news' about how the White Box backers who put less faith and less money into your idea are getting their rewards shipped.
You can fix this... but you need to communicate. Now.
I'm in Japan now.
I understand (not fully though) the situation. I have a plan to go to U. S. next January. Is it possible that I get WB at the hotel I will stay so that you can save the cost and I can get the product? If possible, I hope the staff would contact me.
I'm in New Zealand, never got any mail asking for more $$ for delivery.. but his has gone on so long Im now moving (to Europe/Ireland). I replied to the survey asking to change my response but its super vague if this is how to do it!
And please let me know how you are going to proceed with my WB. I will be standing by Jill
JUST HONOUR YOUR COMMITMENTS ... 131 Australian backers = USD$11,790 = BLACKMAIL
Thu, 8 Dec 2016 15:09:46 -0800
We are very, very sorry about disappointing you and the other Backers. We can fully understand the frustration--very sincerely. With that said, it's important for KS Backers to understand the KS platform, and that backing pre-funded technology start up companies will have a very different journey than most. It's far more complicated and the unknowns can be far greater. With your KS Backer experience, I'm certain you understand this better than most.
What we've learned through this process of inventing a new technology, in tandem with building a viable company is that it isn't a straight line. There are natural hurdles, setbacks, false assumptions and things out of your control at every turn. Often it feels like two steps forward, two steps back. But in order to weather the inevitable storms that arise, we must stay the course even though it will be wrought with mistakes, criticism and negativity.
We are a very small, pre-funded company who believe in big leaps of faith, the power of good people, and making a difference. We mean that. Yes, we have made some very painful mistakes with respect to timelines, delivery dates, and underestimating costs, and we are genuinely sorry for the this--please know that.
We've learned developing a new technology and shipping out a prototype within 2 years is rare. Endeavors like these can take a minimum of 2+ years, and we now understand why.
Please know that your Whitebox is much more valuable than what you originally paid during KS--it's closer to $2089. And please let me know how you would like to proceed with your WB. I will be standing by Nige.
Thank you for the time. With sincerity,
Jill Avery Henderson, Co-Founder | Jill@ArxPax.com
Build better for People, Property & Planet
Why don't you post the extra postage amounts you are DEMANDING from not just Australia backers (USD$90 = ~AUD$120) but all non-American backer countries? And why do it through ARX PAX & not through here? Is this permitted under Kickstarter rules?
These scammers are now blackmailing for an additional $90, if you don't pony up an extra $90 you don't get what you already paid for. This is disgusting scammer behaviour and these scammers should be ashamed of themselves.
I am utterly disgusted by these backers, over a year late and trying to extort more money.
I live in Australia & just got this email asking for $90 before 16 December or I don't get anything!
Dear Backers of Australia,
Thank you for your patience--you’re up!
As we begin our shipments this month for international shipments, we want to be transparent with you to help you understand the associated costs as you plan to receive your Whitebox™.
Here’s what we’ve learned:
Shipping - International shipping is a lot more expensive than we had planned. Being new to “shipping” during our Kickstarter campaign, we only collected $30 from you (International WB Backers). This was adequate for US shipments, but way off for international. We will need to collect an additional $90 to split the remaining costs. Here's the breakdown of these shipping costs:
• $235 total shipping cost - UPS
• Deduct the $30 from $235 (because you already paid his in your original purchase) which brings it to: $205
• We will need you to pay $90 (out of the $205).
Duties and Taxes - As the receiver of an imported item you may need to pay applicable duties and taxes upon receipt. To better understand these charges in advance, here’s the information you will need to calculate cost: 1) The dimensions of the box is 12x12x9, 2) Weight is approximately 9 lbs, and 3) We will define the customs value at only $300 to help keep your fees stay as low as possible.
Required Action - In order to ship your Whitebox, please reply to this email to confirm your address: SupportKS@arxpax.com. We will need a payment of $90.00 by December 16th.
Payment Process - The most secure form of payment is PayPal. When using Paypal, please submit payment to Admin@arxpax.com.
Please note, we cannot offer refunds or cover additional costs. We've spent approximately twice the amount we’ve collected from the Kickstarter campaign on designing, building/manufacturing and delivering the Whiteboxes. While we genuinely appreciate all the support, but we have to remain fiscally prudent since we are a small pre-funded company.
After you've confirmed your mailing address, you will receive a "Getting Prepared" email listing the required equipment along with some recommendations for safe Whitebox operation and maintenance. These items will include: LiPo battery, battery charger & checker, LiPo bag, and Allen key. Although optional, we believe it’s always good to wear a pair of safety goggles while operating your Whitebox. If you already wear glasses, those will do : )
Today we sell the Whitebox for $2,089 so please keep in mind the overall value you are receiving. We understand that these additional costs may be cause you to not want to receive your Whitebox, but we hope not. If this is the case, please let us know and we will cancel your shipment.
We need to hear from you by Friday, December 16, 2016 with your confirmed shipping address along with the $90 shipping PayPal payment in order to ship.
Thank you for being an early adopter of this very special and powerful technology. We hope you choose to enjoy your Whitebox. Let the tinkering begin!
With respect and gratitude,
Still no Whitebox+...even though the November announcement said that all domestic orders have been shipped. In addition, the company has not responded to several inquiries about my order. When you take on financial backers, you owe them at the very least transparency, honesty and timely information. I hope you will follow up with a more informative update to those of us who have put our trust in you and are still waiting for a product or answers. With kindest regards.
I think If i knew this was going to be so far over the projected timeline i would have avoided putting money into it. Is there any rules implemented by Kickstarter that assigns a maximum date in which the project should be complete ? it would be worthwhile to at least add some punitive damages for the long delay
NO mentions of when Australian orders are being shipped? (they stated international orders to start Sept/October 2016, and now they are shipping per country, Canada first) I paid for the white box+ developer kit over 2 years ago. I am getting royally ticked off, IF I dont get it by 2017 I want a refund, this is really pathetic. Mail them off already.
Maybe I missed an update but I am a US backer and still have not received my Whitebox +
Hi all... apart from the possible '3-4 more years' wait for everyone to get their Whitebox kits... there is STILL no word on those of us who paid even more to get the Whitebox+ developer kit? I'm a project creator as well as a backer so I know that things can go wrong and cause delays but I also know that the key to keep folks on-side is communication... I have had no update and no reply to my enquiries for half a year or more... when will the Whitebox+ packages be shipping? If I am not likely to get the Whitebox+ within the next 12 months then can I politely request a refund as the commercial project for which I wanted it has long since fallen by the wayside and I am concerned this may never show up at all for such a big investment.
I'm a little confused.. That means 50 WB a month = 600 a year. So we could be waiting 5 years potentially ?
I have not received mine yet...lucky you guys!
Trying to be respectful, so here are the facts:
1) - I received my WhiteBox this week.
2) - The WhiteBox has a battery.
3) - There is NO charger for the battery.
4) - I still have NOT received the conductive surface that was promised.
5) - After my inquiry, Arx Pax is now asking that I send additional $40 ($25 + $15 s/h) for a replacement surface I never received in the first place.
Conclusion: I am now realizing after two years of waiting, I am starting to think that I may now have a $299 paperweight.
On the bright side: At least there is social media for sharing the experience.
Hello HENDO team, I hope you guys are well. OK, I received my white box (thank you), "BUT", I do not have a charger for the battery or specs for the box.
You forgot. So what do I (you) do???
Received my White Box today. Thanks!
Got mine today. No charger though, and the one they suggest is another $50... ouch.
at 50 wb's a month, it's going to be a long time before most people get their shipments. you should be able to, though, provide your customers with an estimated date of delivery should you not? you do have delivery rates and a priority listing of your backers, so a spreadsheet with a straightforward macro would do the trick... can we expect this?
Hope you are well. Everything looks good, but, I'm wondering when will you be shipping to the West Coast of the US???
I am still waiting for my white box...
Thank you for your comments. I will try to answer all of your questions. As we had communicated in the April post, we are shipping out 50 WB's per month. You will receive an email from us a couple of weeks prior to shipment to confirm your address if you are on the next 50. We cannot ship it unless you confirm your address.
Zach, we did get a confirmation from you on your address on May 10th and to alert you that you would be receiving your WB at the end of the month.
Regarding the hefty User Guide... We are so sorry that it's long and feels overwhelming with all the warnings, but it is a safety guide and required. Please remember the Whitebox is a prototype, NOT a commercial product. For those who donated to our campaign, your donation was in support of furthering the development of this never-been-done hover technology, Magnetic Field Architecture. With that comes a very unique experience--partaking in the pioneering of a new technology.
Joel, regarding battery chargers... I'm so sorry for the extra expense. Battery chargers come with a completely developed consumer product, and we are not there yet. At this stage, we can only suggest what we have used during this early development.
Really, really appreciate your continued interest. So valued.