Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Tanakorn, we sent you an answer on 7 march. We cannot use Paypal. We don't have a paypal account. If you send us your bank details, we send you a transfer. We cannot take money from your account bank if you don't accept. We only can tranfer you money with your bank details.
Will the accounting department be contacting me soon?
I had sent email for refund almost week ago. No respond at all
Hello しん えいけん
If you want more information. Contact us by private message.
ask for refund
Yeah, I understand that and I thank you for the professionalism on this side. But can you please be more precise than that?
Like an actual timeframe/anything?
Been ten days since my last email
When these refunds will be handled?
Yes our accounting department told us, they do the refunds.
@Creator - any news about those refunds?
@Dario , yeah that's how I figured it out. But thanks for the reply
@Ryan Elco - I received an email from them, so I copy-pasted the exact text here for others to know, I thought everyone would have received that email
Also, they confirmed it trough a comment, exactly 11 comments under yours
Ok so wait. Where is the email saying that the project was pushed back to September 2018? I went back through my emails and looked on the campaign information and saw nothing that mentioned this? Is there some other way to receive information about this product that I am unaware of? At least the initial promise of having it done for Christmas is looking like it wasn't false after all (just a year later)
No response!? Refund me ASAP. Please do it over Paypal or contact Kickstarter
and tell them the situation. I’m definitely not comfortable sending banking information over an email. I don’t want to wait until September.
@Jason, Thank you
@Jeffrey, We check your email
Ok. Get in contact with me through the emails I sent so we can discuss the refund route to take.
@Digitsole. Ok. I’ll stay on with the journey and hope for a quality product. But I demand, for myself, and all the other backers that are continuing their journey with you, complete transparency and timely responses. It’s money already spent, and it’s not even the point of the money. It’s the issues aforementioned. So let’s start with a clean slate and let’s hope we get some awesome shoes.
This is a public forum for all backers so I hope those continuing with you can wipe the slate clean too, without forgetting about your previous indiscretions.
Good luck Digitsole. I sincerely hope everything goes as planned!
@Jason We believe in this project too. We will deliver this innovation. we understand that you want more update. We do the necessary to put more and more
@Jeffrey we send your request your accounting department.
@Remington We don't have a Paypal account. we ask to our CFO
Thank you for your message
I’m still waiting on a response
Can the refund be provided via PayPal? I too am really not comfortable with just sending my banking information in an email.
@Digitsole Yes, I understand that you are 2 different companies, what I thought you could do is direct KS to issue refund on your behalf and you guys work out the details. I honesty do not feel comfortable emailing my bank info in the day and age of digital thievery. Don’t know you guys well enough either to provide you that. So my solution is simply for you to get a $199USD (in my case) bank draft and mail by some method that has tracking for both yours and my protection and mail to my address on file.
I really want to believe in this project and I really want to get these shoes, but your lack of responsiveness has been very disconcerting. I am willing to drop the refund issue and continue my journey with you, but I need a commitment from you that you will be prompt (within 3-4 business days) to respond to inquiries and questions (not that there should be many at this point) and a monthly update to all backers with details/pictures etc. with complete transparency.
My hope is other backers asking for refunds may drop their refund request if you do the same. So maybe any backers requesting refunds, if you agree with me, let the creator know by acknowledging this comment.
We cannot use your kickstarter account. Kickstarter and Digitsole are two different companies. Kickstarter cannot send us your information.
We only can send a transfer.
When you respond to my email I sent a little while ago, I want the full refund back through the same bank account I used. You should have my information from the payment a long time ago.
Finally got a response today to my refund request. They want my banking info? Really? I’m not inclined to give my banking info to someone I don’t know. This was my response:
What banking details would you need? I paid through Kickstarter on my credit card. Can you not inform them to refund (they already hold my info) and then you can pay them back. You are a company that I have very little trust in. Based on your own actions and responsiveness. You’ve caused that to happen. I don’t feel comfortable giving you my info. If KS issuing refund is not possible, send me a international money order to my address which you already have for $199 USD. And provide me with tracking details of this mailing.
Yes, in September 2018
how about a update? Is it real that the new delivery starts in September (2018 - i hope)?!?
Yes we received your emails. We send our answers.
I never got my refund email response
Sorry, I worded that message completely wrong.
You said in your comment 4 days ago you would have "handled" refund requesting emails this week.
It's saturday: what did you do about those refund emails?
Refunds email will be, according to your email 4 days ago, "handled this week"
It's saturday: what did you do, according to refunds? How did you handled them?
I sent an email to firstname.lastname@example.org. Still waiting for reply.
I send an e-mail three days ago to your Adress, no answer till now. Would be nice to get a reply....
I sent an email to :email@example.com. Waiting for reply.
Though the mass production has been push back is disappointing I don’t really mind waiting. I do hope we get something extra for this wait. Keep up a good work guys
So we get the shoes in the september 2018?
@Omar Carrasco: they will make a new update soon.
Anyway a new, tentative delivery schedule is now September 2018, from Official email
@creator the delivery of the smartshoes is gonna be march right?
We received your email. They will be handled this week. :-)
@Irene Yes we try to do regular updates :-)
Sent an email.
@creator, thanks for your honesty. I’ve been part of several kickstarters that have had delays along the way to improve the product, so this is not unusual for me. I’m happy to wait to get a better product. I would appreciate hearing more about what improvements are planned. And please keep up with doing regular updates.
Yes we understand. If have any questions/request, you must send us an email on firstname.lastname@example.org
We will publish, as soon as possible, an update including a video of our new motor.
I want a refund too
Just sent my email requesting a refund. Very disappointed in the delay. A month or two behind I’d get, but a 6 month delay?!
Of course, I immediately did ;)
Will take a look out for sure in the future - but right now, I felt completely out of enjoyment and support; not for the product, but for the company
We can understand.
If you want to get a refund, you can send a email on email@example.com.
According to their email, it's now September 2018 - unbelivable
Copy-paste text: "Unfortunately, this innovation asks more resources to develop the motor and its integration. We are sad to announce that the development will be delayed.
We really want to apologize for the delay; we took the engagement of delivering them on time but we made the decision to improve the Smartshoe and to create new technologies to offer you an optimized product, with many features. We take the engagement of delivering them in September 2018.
We have decided to publish more news on our kickstarter page about the development of the Smartshoe."
Funny that we only know this now, after a couple of delays - on the almost delivery day
Cannot really believe it...
We sent an initial wave of emails last friday. Now we send a last wave of emails.
If you have any questions don't hesitate to contact us on firstname.lastname@example.org
@creator, update please? It’s time.
No Mail no Statement nothing
One day left to get the promised mail
Well the days not over yet. Probably a little over optimistic, and it will hopefully be a little more exciting then last. . .