FAQ

• Thank You and FAQ's

  Thank you to all of our kickstarter supporters. The response has been overwhelmingly wonderful!! We have been aggregating your questions and will be updating the FAQ section over the next 24-48 hours. These FAQ's will address 99% of the questions out there. Rest assured, - the Geode uses minimal power - the Geode cannot be used to Clone Cards - comes with everything you need to get going - enables merchants to verify the transaction - and we are putting in an iPhone 5 upgrade incentive exclusively for our kickstarter friends. Thank you, Jon

  Last updated: Wed, Mar 14 2012 12:39 pm EDT
• What does the Geode come with?

  The Geode comes with everything you will need to get up and running. In the box, you will find: The Geode, The Geode Card Reader, The GeoCard, a micro-usb cable for charging and a Quickstart Guide.

  Last updated: Thu, Mar 15 2012 10:33 am EDT
• Why is there an e-ink barcode screen? Can't I use the screen on my phone for barcodes?

  A vast majority of stores and merchants use Laser Barcode Scanners. Laser Barcode Scanners cannot read a 1D barcode from a phone screen. You can try for years and it will never happen; it is just a matter of physics.

  This is the reason we added the e-ink screen to the Geode - because it can be read by any type of scanner, anywhere. It makes using the features of the Geode easy for the consumer and merchant and is accepted everywhere!

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• Sometimes Merchants ask to see the last 4 digits of my card? How do I do this with the Geode?

  We've thought this through quite a bit :-)

  Merchants ask for this information because their point of sale software asked them for this information. This information is sent along with your card information to the processor who approves the transaction. The success of the whole transaction is that the merchant receives back an approval code.

  With the Geode, you can easily show (or give) the last 4 digits of the card you choose to use from the virtual card on your screen. The merchant would then enter this into their system as they normally would with a physical card and get back a proper authorization.

  All you have to do is sign the receipt as normal!

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• Can the Geode be used to "clone" cards?

  The simple answer is absolutely not.

  Before a payment card is allowed on the Geode there are several security and validation steps that occur very quickly behind the scenes. Only the enrolled owner of the Geode can put his/her cards onto the Geode.

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• How do I display my card's "Security Code" or CVV2 number

  This is part of the setup in adding cards to the Geode. The Geode captures most all of the information about the card as you swipe it into your Geode so the setup is very easy.

  For each payment card, you do have to enter your security code as part of the setup and then it is stored in the Geode. When you look at your card in the Geode, you will not only see the card information but also the security code, toll-free number for the card issuer, card issuer website, etc.

  It is very simple to setup and easy to tap any card in your Geode and see any information that you would have on a physical, plastic card.

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• How do I charge my phone with the Geode on?

  At the base of the Geode is a micro-usb connector for charging. We provide a micro-usb cable in the box so all you have to do is plug it in.

  The Geode never needs to come off of your phone.

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• What about synching my phone with iTunes?

  This is another case where you never have to remove the Geode from your phone.

  Simply go into iTunes and use the WiFi sync feature or sync via iCloud. It works beautifully and is so easy!

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• How much power does the Geode use?

  An incredibly tiny amount of power!

  When the Geode is not in use, it is using micro amps for the finger swipe so that when you do swipe your finger, there is no "wake up" time or delay for the consumer.

  When the Geode is using all of the functions and you have it running full-steam, it still consumes very little power and is at the milli amp level for less than a second.

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• Where do I store my ID or License?

  This is a great question and something we should have shown better. We will be posting some pictures very shortly of a very thin and tiny pocket which holds your ID and covers the e-ink display when not in use.

  Last updated: Thu, Mar 15 2012 11:05 am EDT
• The Big Enchalada Question - What happens if I upgrade to an iPhone 5?

  We love our kickstarter supporters and have listened to you on this one!

  Unlike any other accessory vendor, we will provide a rebate for our kickstarter supporters. Since our campaign will be over before the iPhone 5 comes out, this is the only way we can help out if you upgrade.

  Through kickstarter, the Geode is already 25% discounted over MSRP and we think this is great!

  If one of our kickstarter sponsors decides to buy a Geode for the iPhone 5 in the future, we will offer a 50% rebate off of the retail price. We don't know what that price is yet as we have not seen the iPhone 5 but are pretty confident that the Geode price will remain in the same ballpark.

  We hope this shows our appreciation for and dedication to our kickstarter friends!

  Last updated: Thu, Mar 15 2012 11:13 am EDT
• How long is the GeoCard "Active"

  One of the many security feature we built into the Geode is that the GeoCard will time itself out and erase any data on the card.

  The default timeout is 20 seconds which should give us all enough time to swipe through a terminal.

  If you would like more time for a waiter perhaps, just tell the Geode and you can extend the time however you like.

  Last updated: Thu, Mar 15 2012 12:29 pm EDT
• What if my Phone runs out of power?

  If your phone battery starts to run low, the Geode app sends you a message to your screen asking you to create a card with a longer timeout setting for the card. The standard card timeout setting is 20 seconds but in this case you can change that very easily to 2 hours or so.

  This means that your phone could be dead but you have a pre-programmed card that could last for hours until you are able to charge your phone again!

  Last updated: Thu, Mar 15 2012 5:56 pm EDT
• How big is the Geode and how much does it weigh?

  We have designed the Geode to be very ergonomically pleasing with curves so that it can slide nicely out of a pocket or purse.

  The Geode adds the following in dimensions to the phone:

  - length = + .64 inches

  - width = + .1 inches

  - depth = + .4 inches (this is a maximum depth as the back is curved for a better feeling in your hand).

  The weight of the Geode is a mere 64 grams or 2.2 ounces.

  Last updated: Fri, Mar 16 2012 2:05 pm EDT
• Where do I put my license?

  At iCache, we listen to our customers and your great feedback.

  One of the issues that has been brought to our attention is "where do I put my license?"

  We have put together several designs and would love your feedback. There are (8) designs listed #1 - #8.

  All of these options are removable and there is the option not to use the license holder at all.

  Please let us know your thoughts.We will also put a survey on Facebook which enables voting. You can reply to us here or through the Facebook survey at:

  http://www.facebook.com/iCacheDigitalWallet

  Thank you!

  the iCache team

  Last updated: Tue, Mar 27 2012 11:18 am EDT