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Show older commentsCreator Distil Union on September 24
Henry, that is great to hear. We're so glad we were able to deliver on time. It is tough to do and we busted our butts to make that happen. Sorry you've had trouble with your microsuction. We've found another leather that we think will work a little better with those ends. Stay tuned for more projects. We love Kickstarter because of the conversations we get to have with folks and hope to keep using it to try out more ideas.
Creator Henry C. on September 23
I just want to say that I use my Wally all the time and love it to bits. It's the only KS project that I've backed (out of 10) which arrived on time, and the quality is great. Admittedly the micro-suction doesn't work as well on the top and bottom, but after spending time to work in the leather, the top and bottom don't peel off anymore and are much more secure.
I look forward to more great stuff from you guys in the future and will not hesitate to back your future projects. Congrats on your successful funding of the Wally Case!
Creator Distil Union on September 9
Ahmad (a baghi),
Your package came back to us today as 'Unclaimed'. We regret your Wally shipments were unable to reach you due to postal issues.
Creator a baghi on August 20, 2013
to be honest i suspect that the responsibility is on RF post office side. They do have a lot of complains lately. anyway , thanks and probably better luck next time.
Creator a baghi on August 20, 2013
Nate,
Thank you. Funds received.
Creator Distil Union on August 20, 2013
Ahmad,
Your money is on the way. I'd mail it to you but I'm afraid it wouldn't reach you with the luck we've had. We'll figure it out. You are my priority one this morning. I'll solve it today.
Thanks,
Nate
Creator Distil Union on August 20, 2013
Hey Timothy,
You can apply that alternahesive directly to the micro suction. If you're still having trouble after that, write us a direct message and we'll troubleshoot and get you fixed.
Thanks,
Nate
Creator a baghi on August 20, 2013
What do you mean by "persistence"? Would you suggest that i give up and do not request for a refund?
p.s. By the way6 where is my money?
Creator Timothy Sanford Hankins on August 16, 2013
I'm very frustrated with the way my Wally has worked out. I was thrilled when I first received it after backing on Kickstarter; but it's been disappointing in actual use. Similar to what Tyler describes below, I've never been able to get the corner near the camera to stick. And over time, dust gets in the opening and the Wally starts peeling further away from the iPhone. I've tried cleaning the microsuction a number of times and it doesn't seem to help. What does happen when I use Scotch tape to clean the material is that the entire microsuction backing begins to separate from the leather and tear as I pull the tape off. I haven't tried alternahesive yet -- I'm thinking maybe at this point the microsuction is ruined? Do I go ahead and peel the whole thing apart and try to apply alternahesive instead? Any ideas are appreciated. Thanks!
Creator Distil Union on August 7, 2013
Hello Ahmad,
You get points for persistence! :) We have received the first package we sent to you back at our office. It was marked as an undeliverable address. Not sure why if you've received packages from the US before but that is what happened. I did initiate your refund with Amazon. They should process that and you should be receiving that shortly.
Thanks and we hope that resolves the issue to your satisfaction.
Creator a baghi on August 7, 2013
for the record i have also participated in funding the Sunski project in US and they didn't have any issue to deliver me my sunglasses in time to Moscow...
Creator a baghi on August 7, 2013
i have responded to your private e-mail some time ago. when do i get a refund for the product you have failed to deliver?
Creator Distil Union on July 16, 2013
Hello again Ahmad,
I do hope you've gotten our emails about your situation. Please respond to our private messages and we'll reach a solution. We have already sent a couple your way so we're also a bit frustrated with the postal service to Russia.
Thanks,
Nate
Creator a baghi on July 16, 2013
how many more month do i have to wait? march, april,may, june, now july... where is the wally i have paid for ?
Creator a baghi on July 15, 2013
i am still waiting for mine!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Creator Distil Union on June 28, 2013
Elan, just sent you an email.
William, sorry to leave you hanging. I'll send you a personal note so we can diagnose. For those of you with similar problems to what William is experiencing, we've found that you can actually use double sided tape not only to clean the adhesive but to actually reinforce it. Leave it between Wally and your phone and it sticks pretty well. Not residue free but it does clean up pretty easily if ever you need to replace it.
Creator William Malave on June 19, 2013
Hey guys love my Wally!!! Having some trouble with it though. Ever since I got it I only used it on my iphone. Had to replace my iphone last week do to a LTE data connection issue. I have not been able to keep the Wally on my phone since. The top and bottom keep coming off. I tried to clean the adhessive with tape but still the same problem. clean the iphone back countless times as well.
Any thoughts?
Creator Pegi on June 19, 2013
iPhone 5 black Wally. Feel I should add my comments. Had a few issues the first 2 weeks or so, but "exercised" the leather and now zero issues. I've even transferred it to a "new" phone(wifi issues). I must say I haven't been so pleased with a product in ages. Even my first iPhone 5 have me the flux. Just relax and remember anything made from leather needs time, patience, and attention for the perfect burnish to take effect.
Creator Elan Okonsky on June 15, 2013
Hey guys, I love my Wally, although the entire suction does not adhere to my iPhone 5 and the leather is detaching from the suction piece as well. I have tried the cleaning instructions and made an attempt to get on skype with you guys, but it never worked out. Feel free to email me at elanokonsky@gmail.com
Creator Distil Union on June 12, 2013
Yay, Felipe! Sometimes it takes awhile to get to Brazil so glad to hear it finally made it.
Creator Felipe Roquete on June 11, 2013
Just received my Wally, here in Brazil. I love it: über cool, very functional, and beautifully handcrafted.
Creator Distil Union on June 9, 2013
Hi Tyler,
Glad you're liking your Wally! I'm emailing you to try and troubleshoot.
Creator Tyler Cahoon on June 7, 2013
I'm loving my wally the only problem I'm having is that it's having a hard time sticking on the top by the camera. Suggestions? Can I get another sticker?
Thanks!
Creator Distil Union on May 28, 2013
Hi Richmond,
We didn't hear back from you on your survey. Fill that out or shoot us your shipping address and we'll get it out to you immediately.
Creator Richmond Ng on May 24, 2013
I still haven't received my Wally ? When exactly is it coming?
Creator Distil Union on May 22, 2013
Andy, so glad to hear your Wally is working out for you! We love ours, too!
Joshua, just sent you an email. Shoot us a direct message if you don't get it.
Creator Joshua Fruecht on May 22, 2013
How can I get another peice of micro suction? I had attached my Wally to my phone using the adhesive because it was not staying attached to my iPhone 5. When I attempted to remove the adhesive it pulled the micro suction from the Wally. Please email me at Joshuafruecht@me.com
Creator Andy Andersen on May 21, 2013
So I have had my Walley for well over a month now and all I can say is this is one of the best accessories I've ever had for my iPhone. I was nervous that with the leather breaking in, the slot would loosen up and cards would fall out. Nope not at all. Awesome job you guys, you hit it out of the park with this one!!!!!
Creator Distil Union on May 21, 2013
Hi Seijin,
Thanks for checking. We'll get that out to you today!
Creator seijin on May 20, 2013
hi can you check my order as well..?
Creator Distil Union on May 20, 2013
Hey Joshua -- That's not good! I'll contact you via email to double check your mailing address and get a replacement in the mail to you asap.
- Lindsay
Creator Joshua Ego on May 19, 2013
My tracking info says "electronic shipping info received". This has been this way since april 16th with no change. I just want to make sure there isn't a glitch in the system or something.
Creator Distil Union on May 17, 2013
Hello Nicki! Like Karim below, we seemed to have missed your order. We imported everyone at once from Kickstarter to our shipping software and those who hadn't yet filled out the survey, we had to manually add. We check every day to see if new folks have filled theirs out but somehow we missed yours. Very sorry about that. We'll send yours along on Monday.
To anyone out there who hasn't gotten a shipment notice but did fill out the survey, please let us know.
Creator Nicki Rasmussen on May 16, 2013
Is there any information about how long you have come in the piles of orders?
Creator Distil Union on May 10, 2013
Hi Karim -- I'm glad you checked in with us, somehow your survey response fell through the Kickstarter cracks! Your Wally ships TODAY - check your email inbox for tracking, but remember that we're all blind once it leaves the US (it will say Miami, FL, but in reality the package IS moving closer to you). And allow up to 45 days for delivery, hopefully less..
Creator Karim Chebaklo on May 8, 2013
Hi,
I just need to check if the second batch already shipped as I still haven't received any shipping info or tracking number.
Thanks
Creator Steven Tyson on May 8, 2013
The only case that wants to work with my Wally is a bumper. Hopefully there is a way for the leather to relax on the bottom, that is the only area I keep having trouble with.
Creator Keegan on May 8, 2013
sorry for my previous comment. im gonna give it one more chance.
Creator Keegan on May 8, 2013
ok now that my leather has relaxed im going to try and remove the alternaadhesive from the micro suction or something. this crap is annoying. currently my wally has found its resting position with both the upper and lower edges perfectly parralel to the iphone. only problem is that it sits 2mm away from the iphone. i seriously cant stand this any more. im going to try and remove the alternaadhesive
Creator Distil Union on April 24, 2013
Hi Alexander, I'll chat with Tim and see what he recommends. I'll message you privately and try to get a pic from you to pass along.
-Nate
Creator Alexander Lin on April 24, 2013
Hi, I've recently discovered a stitch on the bottom black iPhone5 Wally has sprung loose. What do you recommend to fix the stitching?
Creator Distil Union on April 22, 2013
Joshua -- We've contacted you via email, but please know we're ahead of schedule so your Wally already shipped and arrived at the address you provided a few weeks ago!
Creator Joshua Fruecht on April 19, 2013
How do I update my mailing address? I need to update it before the second batch ships. Please email me at joshuafruecht@me.com.
Creator Distil Union on April 19, 2013
Tim -- YES! I'm high-fiving my screen!! YOU'RE THE BEST: http://www.youtube.com/watch…
Thanks so much for sharing your experience, I hope it will inspire confidence in other backers!
Creator Tim Moser on April 19, 2013
Hello,
I just wanted to let you guys know that this is the best product I've used in a long time.
The absolute utility of it is exactly what I was looking for, and the design makes using it, I dare say, fun!
Wallets are a particular annoyance to me, I've been on the hunt for a really great solution for years, and this really fits the bill.
Great product, and great communication on Kickstarter and elsewhere. Keep making awesome.
Thanks again,
tm
- - - -
Note to other backers: I used micro-suction on my naked iPhone5 and for the first couple days and I found that I was pressing parts back down that were slowly loosing up. However, after a while the leather relaxed and I haven't had to do anything; it seems very secure. I think the trick with any "removable" tech is to simply not remove it! Even Velcro looses it's umph after a couple dozen uses :)
Creator Distil Union on April 19, 2013
Michael - I wasn't able to email you yesterday, but will do so as soon as I'm able!
Thanks,
Lindsay
Creator Michael Penaranda on April 19, 2013
Where would you want me to send a picture of the Wally? I haven't received an email from you guys.
Creator Jim Doree on April 18, 2013
Thanks for letting me know. I should have searched my spam folder before posting. None of the other Kickstarter emails ended up there so assumed this one wouldn't either... but there it was.
At what point will the tracking site stop saying 'Miami'? Once it crosses the border?
Creator Distil Union on April 17, 2013
Jim -- Your Wally shipped, you should've received a tracking number via email. Canada is considered international for the USPS, so please allow up to 45 days for it to arrive (lame, we know)... and just because tracking still says "Miami" please know it's closer to you than that!
Michael -- That... is a Sad Wally. I'll contact you via email and we'll send you a replacement; please reply with a photo of your Sad Wally so we can pass the feedback to Tim.
Creator Distil Union on April 17, 2013
CK -- I'll look for your email and we'll take care of your missing Alternahesive : }