Funded! This project was successfully funded on February 3, 2013.

Update #34

Valve update, #PlantLink Photo Contest, Special offer for additional Links

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Hi backers!

As of 3/31/14, all North American orders have shipped! If you have yet to receive your order or have not received an email with your shipping information, please contact Joanna at info@oso.tc.

#PLANTLINK PHOTO CONTEST REMINDER: We'd love to see pictures of your PlantLinks in action, so we're holding a contest! Post a pic of your PlantLink to Twitter or Facebook, tagging #PlantLink and @osotechnologies, and we'll enter you in a drawing for a FREE ADDITIONAL LINK! If you don't have Facebook or Twitter, send your photos to info@oso.tc, and we'll post them for you! We'll announce a winner on Thursday, May 1st! That should give Canadian backers plenty of time to set up their systems and post some pics.

Here are some of the awesome photos we've received so far. Love em! Keep em coming!

VALVE UPDATE:  The valve is moving along nicely! Here are some pics of the prototype design (the final version will be white).

 SPECIAL OFFER FOR ADDITIONAL LINKS: We sent an email out to our North American backers about this yesterday morning, but in case you missed it, we are offering FREE SHIPPING on new orders for all North American backers and their friends and family between now and April 20. Order additional Links here and PlantLink systems here. Please check your email for the promo codes or email us at info@oso.tc for more details.

International backers, once we ship your orders, we will offer similar contests and discounts for you as well; sorry you're left out this round, but we'll make it up to you! We've reached out to SmartThings and other advisors for information regarding their experiences with regulatory certification and are hoping to hear from back soon. Thank you for your patience! Please see Eduardo's note in our last update if you are seeking more information.

Thank you all for your support! As always, if you have any questions or comments, please contact us at info@oso.tc, and follow us on Facebook and Twitter to stay up-to-date with the goings on at Oso!

-The Oso Team


Update #33 - For backers only

A letter from Eduardo

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For backers only. If you're a backer of this project, please log in to read this post.


Update #32

#PlantLink Photo Contest and FAQs

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Hi, Backers!

Some of our North American backers have received their systems - we currently have 100 Basestations registered!  Wahoo!  Please don't hesitate to reach out to us if you're having any issues setting up your systems or have any feedback to offer!  Either send an email to support@myplantlink.com or submit a request via our support center (you can also access our support center by clicking the "Help" link in your dashboard).

We'd love to see pictures of your PlantLinks in action, so we're holding a contest!  Post a pic of your PlantLink to Twitter or Facebook, tagging #PlantLink and @osotechnologies, and we'll enter you in a drawing for a FREE ADDITIONAL LINK!  We'll announce the date of the drawing once we receive shipping confirmation for all North American backers.

Here are some of the pics backers have already posted:

We'd also like to address some of the FAQs we've received:

I'm a Valve system backer, but I only received my Basestation and Links.  What's the deal?

We've run into development issues with the valve; it's currently in pre-production.  We've sourced all of the components and are finalizing the prototype right now.  We hope to have the final version complete by the end of May.  We apologize that we haven't been more proactive about communicating this to our valve backers.  We didn't want to delay shipment of the Basestations and Links any further, so we decided to ship out partial rewards while we complete the valve.  We will be posting a Kickstarter update with more specific info regarding the valve in the very near future.

I'm a SmartThings user; any update on integration?

We're finalizing some API communication details with SmartThings, but the timeline for integration is not certain.  Our apologies that we were unable to accomplish this goal prior to our ship date, as I realize this is not the ideal scenario for our SmartThings users. However, I assure you that this is still a priority for us, and if you're interested, we'd be happy to send you updates to notify you on our progress.  Send us an email at info@oso.tc if you're like to be added to this email list.

What's going on with the iOS app?

The iOS app is still in development.  It's workable, but the user experience is not as clean and is still a bit glitchy in comparison to the web app.  As soon as all of the North American backers have their hardware (and we've shaken out the issues inherent in a new hardware release), we'll be accepting users into a beta for the iOS app.  If you're interested in participating in the beta, please send us an email at info@oso.tc.

Where can I order extra Links?

You can order extra Links here.  These will come off the line on April 8th, and you should receive your order in mid to late April.  This is true for all preorders placed through Celery during the Kickstarter campaign as well.

I'm an international backer; when can I expect my rewards?

We completely understand your frustrations and wish you could share in the experiences of our North American backers.  That being said, we still don't have any solid information in terms of a timeline for shipment.  As we've said in the past, the international regulatory obstacles we've run into have presented unexpected challenges.  We should be able to devote more time and attention to these problems once the initial order-fulfillment madness has subsided.  We understand that you're feeling abandoned and sincerely appreciate your patience and support.

As always, if you have any questions or comments, please contact us at info@oso.tc, and follow us on Facebook and Twitter to stay up-to-date with the goings on at Oso!

-The Oso Team


Update #31

Building, Packing, Shipping!

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Hi, Backers!

The past week at the office has been action-packed!  We finally received all of the necessary components and materials to build, pack, and SHIP your PlantLinks!  Here are some photos:

Tim programmed all of the Basestations
Tim programmed all of the Basestations
Joanna and Eduardo assembled the Basestations - so many tiny screws!
Joanna and Eduardo assembled the Basestations - so many tiny screws!
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 Here's a video of the action!

The boxes arrived!  We enlisted David (center) and Matthew (not pictured) to help us assemble boxes in exchange for cake.
The boxes arrived! We enlisted David (center) and Matthew (not pictured) to help us assemble boxes in exchange for cake.
Leaning tower of Basestation boxes during our packing extravaganza.
Leaning tower of Basestation boxes during our packing extravaganza.
The office in full packathon mode.
The office in full packathon mode.
So many Links!
So many Links!
Finally, the shipment on pallets and ready for pick-up!
Finally, the shipment on pallets and ready for pick-up!
Tim and our very helpful FedEx driver loading out.
Tim and our very helpful FedEx driver loading out.

 Shipping Update for North American Backers:

We shipped out our pallets yesterday, 3/4.  Our fulfillment service will receive the pallets on Monday, 3/10; in-facility turnover will be longer than we anticipated, approximately five business days.  Backer rewards will thus ship on 3/17 if all goes according to plan.  If you are in the US, you will receive your orders in 2 to 7 business days from 3/17; if you are in Canada, your orders will arrive in 7 to 12 business days from 3/17. 

Thank you all so much for your patience and support!  We cannot wait for your feedback about PlantLink!

As always, if you have any questions, please contact us at info@oso.tc, and follow us on Facebook and Twitter to stay up-to-date with the goings on at Oso!

-The Oso Team


Update #30

Programathon and Shipping update!

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Hi, Backers!

WE'RE GETTING SO CLOSE! 

The office is full of boxes upon boxes, and the past few days have been dominated by Link programming.  Programathon 2014 is upon us!  Here are some pics of the action:

Trevor, multitasking extraordinaire, programming Links and putting on o-rings
Trevor, multitasking extraordinaire, programming Links and putting on o-rings
Eduardo in a sea of blue Links
Eduardo in a sea of blue Links
Michael getting started on Basestation programming
Michael getting started on Basestation programming
Close up!
Close up!
Eduardo's in the lead... for now...
Eduardo's in the lead... for now...

 Shipping update

The packaging has been delayed by a few days.  It will arrive next Wednesday as opposed to today, which means next Wednesday through Friday will be our final push to get PlantLinks en route to our North American backers!  We hope to ship to our distribution center on 3/4, and the distribution center will then ship to you within a week from then.  

A few of you have reached out with questions about the valve.  We've sourced all of the components and are finalizing our last pre-production prototype.  Once we get the Links and Basestations shipped out, we'll give you a more in-depth update with pics and shipping estimates.

International backers, you are not forgotten, but we unfortunately don't have any news for you at this time.  We're working on it and will update you when we have more information.

Thank you all so much for your patience!

As always, if you have any questions, please contact us at info@oso.tc, and follow us on Facebook and Twitter to stay up-to-date with the goings on at Oso!

-The Oso Team


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