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LUMA DICE, Metal LED Powered Light Dice. The coolest dice for all your tabletop & board game adventures!
LUMA DICE, Metal LED Powered Light Dice. The coolest dice for all your tabletop & board game adventures!
4,444 backers pledged AU$ 257,872 to help bring this project to life.

We Are Shipping Outstanding Orders!

Posted by MIN MENDIS (Creator)
20 likes

Its been a long time since our last update, we really apologize for such a long stretch of silence. We have had an extremely difficult time wrestling with our suppliers, but in the end we are making sure that none of our backers are left without dice!

To date, we have shipped 4025 out of 4269 completed orders. Many of you have contacted us to say you love the dice. It has been great to see our project come from an idea to reality and make so many people happy. At the same time, it has been a really terrible experience for backers who are still waiting patiently on their promised dice.

Of the people that didn't have their color available, understandably, many of you chose to wait for the colors you had originally chosen. This wait was exacerbated by our supplier promising over and over to deliver the outstanding order, including the Gold dice, with just a short delay.

The factory that we worked with from Shenzhen, China has failed to produce the gold dice, after many promises, continuous reassurance, and extra payments, it has become obvious that they are just stringing us along. They have also failed to meet the quantities ordered of several other colors.

Due to the missing dice and setbacks with the factory we will be offering all those who have been waiting for dice the ability to switch to remaining colors (that we have in stock), and we will be also sending you a pair of free bonus dice as a very small token of apology for you waiting so long.

The colors we have available are Silver, Black, Silver with Black Dots and Space Grey.

Over the coming week we will send out a new survey (to the remaining backers) that will allow you to update your address and select which color dice you would like. The next update will include instructions as to how to complete the new survey.

Thank You  

LUMA DICE TEAM

Gabriel Saylors, Alex Neilson, and 18 more people like this update.

Comments

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    1. Calvin Skentelbery on

      Hi
      Mind turned up a couple of months ago, thanks for that :).
      However, I emailed to say that one of the space grey ones was faulty. It seems like there is a short somewhere as it seems to work when dice is open but as soon as the lid is screwed down it shuts off.
      I'm trying on here as I didn't get any response from my email.

      cheers

    2. Missing avatar

      Todd McDaniel on

      Sure hope they actually send the dice I pledged for as it has been way so long. I will take back that I think they scammed me if the actually deliver the product as ordered.

    3. Cindy Layne
      Superbacker
      on

      I ordered certain colors for specific reasons. If those colors had not been offered, my pledge would have been smaller. Substitutions are NOT acceptable. Not at all. I want a refund for the deception.

    4. Cindy Layne
      Superbacker
      on

      I want my money refunded for the colors of dice that aren't available. I orders certain colors for a specific reason, and saying I can't have them now......well, I wouldn't have had as large of an order if it was not what I wanted. Substitutions are NOT acceptable.

    5. Padraic on

      So, I'm STILL waiting for my gold dice and my replacement dice that I've messaged you about several times! When can I expect those?

    6. Life
      Superbacker
      on

      Creator, can I get some resolution with my order. My dice came defective with an extra screw inside the die and it broke a trace.

    7. MIN MENDIS Creator on

      Hi Patrick, unfortunately that is not possible
      Hi David, we are no longer taking orders from our website
      Hi Brandon, once all kickstarter backers have received their dice we will fill orders from our website

    8. Brandon Riley
      Superbacker
      on

      I ordered two pair of dice from your webpage right after the Kickstarter collected funds. Will you be able to send me those dice? I have tried emailing you, but I haven't received a reply.

    9. Missing avatar

      Dave Conlan on

      I've messaged them a lot and I've not had a reply. I'm disappointed that none of my colours are now available. If this is the case does it mean that they're no longer taking orders on their website?

    10. Dominic M. Serra on

      I have also had a problem with screws coming out. I had tried contacting the company via email and no one replied. I like to use these for warhammer40k. I would like it very much for a replacement dice or at least some replacement screws. As long as this is met, I'll still pledge for the Luma d20 if it ever happens and most likely buy more or the D6s.

    11. Aaron Piper on

      I sure hope this is true, but what really bothers me is that my order already shipped, which is obviously not true...

    12. SamuraiJack
      Superbacker
      on

      Also still waiting for my black replacement die.

    13. Patrick SAYET
      Superbacker
      on

      first get refunded by the company that never produced the dice, then refund the people that will never get the dice they ordered, can take time it doesn't matter now

    14. Missing avatar

      Jim Groffen
      Superbacker
      on

      So after my order wasn't fulfilled and you never held the colours I asked for when you had them in stock - I can't have any of the colours I ordered except black?? I ordered 10 dice and to date have received zero. I have also had many messages ignored.

      I would much rather my money back but I guess that's not going to happen.

    15. Kayla Vang on

      Is there a possibility to get extra screws? The replacement dice I was sent were also defective, upon opening them the spring inside sent my screws flying so now I have 2 pairs of dice I can’t use.

    16. Missing avatar

      Dave Conlan on

      That would be great, but a bit better communication would have prevented a lot of anger, upset and frustration on those of us waiting. Hopefully we all get our dice and the problems reported by people have been resolved.

    17. Life
      Superbacker
      on

      What about my case? I received a die with an extra screw loose and trapped under the the lid that broke a few traces?

    18. Missing avatar

      Daniel Latarski on

      I’m still waiting for a replacement dice that I was promised from A YEAR AGO. This has been a shame and a disappointment. Good luck to everyone who hasn’t got anything yet.

    19. Josh on

      has the short circuiting issue been resolved, both my initial set AND the replacements you sent are shorting out...overall not happy and dont even use them since they are broken