Funded! This project was successfully funded on March 25, 2013.

Update #31

Dang them bugs!

89 comments
40 likes

It's just come to our attention that almost all of our replies via the Kickstarter messaging system since 20th November have not made it through to our backers. We make a point of replying to every single message, and apologize for this snafu. We are going to have a chat with Kickstarter and find out what has gone wrong with the system.

In the meantime we'll re-respond to all messages from the past two days. For those of you who messaged us before then, and whose issues have not been resolved, please drop us a line at cs@the3Doodler.com.

And as per our last update, please send ALL onward queries to cs@the3Doodler.com. We do and will get back to each and every one of you.

Yours,

The 3Doodler Team

Javelinabyte, Lysa Hoffman, and 38 more people like this update.

Comments

    1. Fb_profile_picture.small

      Creator Victoria Wallace on January 6

      Hello - my 3d doodler was supposed to be shipped to me in November, but I still haven't received it - is there a problem? When can I expect it? Thank you!

    2. Fb_profile_picture.small

      Creator Vincent D'Amico on December 19

      Any clue when the December doodlers are leaving?

    3. Missing_small

      Creator Simona D on December 19

      @Giorgio I'm an October backer, from Italy, and still waiting.. Last tracking status says "despatched to Milano" on December 4th...

    4. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 19

      @Joshua,

      It was explained many times in updates and comments: instead of getting 10 bags of 10 strands, you likely were sent 5 bags of 25. getting 125 strands instead of 100. the re-packaging was simply for efficiency I believe.

    5. Missing_small

      Creator Giorgio Dalvit on December 19

      Are there any October backers that still have to receive their pen?

    6. Fb_profile_picture.small

      Creator Joshua Mullin on December 18

      Received mine today. It works okay, but the rubber tip tends to vibrate off of it when it's in use.

      Also, I was part of the "COLORTASTIC" $99 november backer bundle that was supposed to receive 10 bags of plastic, each a different color, and I was sent 5 mixed color bags.

    7. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 18

      @Andrew: are you an 'estimated delivery: December' backer? the prince range doesnt mean much.
      I do not believe that December shipments have left yet. just be patient.

    8. Missing_small

      Creator Andrew Smith on December 18

      Hi, I'm an early backer ($75 pledge + $10 shipping) for delivery this month but have yet to receive even a tracking number despite completing the survey. Would someone kindly inform me what's going on?!? Cheers, Andy Smith (UK).

    9. Missing_small

      Creator Anestis on December 18

      @Stephen I've checked with every possible mail service in the UK but the tracking number is unrecognised. It doesn't matter now I've left for vacation. What's worse is that I'll be gone for 4 weeks and I know some carriers return the items quite soon if not reclaimed... Thank's WobbleWorks

    10. Cat.small

      Creator Hannah on December 18

      Following my previous comment - I received my 3Doodler today (I am a November backer)! Although I never received a tracking number, it was great to get it in the mail hours before I got on my flight back home. I've already tinkered with it and I love it! For all November backers, I hope you get your pens before Christmas! Cheers

    11. Missing_small

      Creator Caitlin Nahirney on December 18

      @Stephen

      Alrighty, thanks. I'll keep an eye on Canada post for that same tracking number. I figured they might have come in the same shipment. Mine has now updated... in 13 days it has gone from Hong Kong to Singapore. Okay. :/

    12. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 18

      @Anestis:
      UK... check with whomever delivers your lettermail. is that Royal Mail? http://www.royalmail.com/track-trace

    13. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 18

      okay... @Brandon, @Caitlin:

      November backer, Canada

      email received on 14 December 2013
      i found it in gmail - promotions tab. so i didnt find it right away... (anyone else hate how gmail tries to filter your mail for you?)
      Subject: Tracking + Top tips from our Chief Doodler!

      the provided tracking website only ever said "item lodged into transshipment...

      By the time I found the tracking number (its Really hidden in that email...), and started checking canadapost/etc..... on Dec. 16 - canadapost had no record. on Dec. 17, canadapost had it is "inbound from origin country".

    14. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 18

      @David: no. December backers will likely not have theirs in time for xmas. Many November backers are still waiting for theirs. it is possible, but highly unlikely.

    15. Missing_small

      Creator Giorgio Dalvit on December 18

      Any european October backer that has received the pen? My last tracking result says: Despatched to overseas (Singpost) (4th December)

    16. Fb_profile_picture.small

      Creator David Johnstone on December 17

      When will the December products ship? In time for Christmas?

    17. Giraffe.small

      Creator Brandon C Laraby on December 17

      Actually - check that, I went back and did a detailed search and found my tracking number - however when I looked up the number this is what I found:

      Nov 28 2013 2:11AM 1 0.72000 CANADA BRANDON LARABY. ITEM LODGED INTO TRANSSHIPMENT HUB LOCAL POSTAL AGENT

      Sooo... it's been sitting in Hong Kong since the end of November?

    18. Giraffe.small

      Creator Brandon C Laraby on December 17

      @Stephen Hi there, I haven't yet received my Tracking number for my 3Doodler - I was one of the Estimated Delivery November people. Can you please help me figure out what's gone wrong?

      Thanks!

    19. Missing_small

      Creator Caitlin Nahirney on December 17

      @Stephen, when did your tracking number start working in Canada Post's tracking? I received my tracking number on the weekend and it hasn't updated since Dec 12th in Hong Kong. Nothing coming up on Canada post.

    20. Missing_small

      Creator Anestis on December 17

      @Stephen I'm in the UK

    21. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 17

      @Anestis: what country are you in?
      for me, the tracking tool that came in my email stopped working a while ago too.
      I had to take my tracking number, and put it into canadapost website, and that gave me the current status of my parcel.

      so: Try your code in your local mail carrier's website. USPS, canadapost, singpost, ________. it might help.

    22. Missing_small

      Creator Anestis on December 17

      My tracking shows only one thing. "HUB SCAN" One week ago with no sort of indication of location and no update since. Anyone else had this?

    23. Missing_small

      Creator Scott Michael Slone on December 17

      Hey! An Alaskan backer who just got his pen! Works like a dream!

    24. Missing_small

      Creator Stefan Bazelmans on December 16

      November backer here received a tracking number and it's one state away today! Cant wait.

    25. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 15

      WOO! November backer, tracking number received.

      I really do not like the way that they sent out the tracking number. its a big "heres some hints for how to use your 3doodler" email, with the tracking number neatly hidden and barely visible in the header/intro of the page.

      it REALLY is not obvious that the email even actually contained a tracking number. very bad design.

    26. Fb_profile_picture.small

      Creator İsa Eren Akbıyık on December 15

      Hey guys. We are (november backers) still waiting explain for shipping status.. (Eastern Europe - Turkey..)

    27. Fb_profile_picture.small

      Creator İsa Eren Akbıyık on December 15

      and i can't see any trackpak number..

    28. Fb_profile_picture.small

      Creator İsa Eren Akbıyık on December 15

      November backers still waiting explain for shipping status.. (East Europe - Turkey..)

    29. Logo-box.small

      Creator WobbleWorks LLC. on December 15

      @Anestis - the tracking site, http://www.trackmytrakpak.com/, appears to be having some issues. We'll pass on your criticism. Needless to say the package has been shipped and the tracker is valid, so this is not a shipping issue, it's a third party web issue.

    30. Missing_small

      Creator Anestis on December 15

      Got my tracking number and the tracking site isn't working. If any company wants an example of how to fail at shipping, here's where you should be looking.

    31. Missing_small

      Creator Steve Kurutz on December 14

      November backer, haven't heard anything about shipping, status, etc.

    32. Mug.small

      Creator Matthias Vandegaer on December 14

      November backer still awaiting a tracking number here too. I hope to receive word soon.

    33. Fb_profile_picture.small

      Creator Jennifer Melnick Bar-Nahum on December 14

      I need to give a change of address…. please tell me how to do so.

    34. Missing_small

      Creator Anestis on December 14

      @Hannah I'm in the same situation as you. What's worse is that there are other November backers from the UK (just like me) who received their orders a week ago. This inconsistency is disheartening to say the least.

    35. Cat.small

      Creator Hannah on December 14

      I am a November backer and I have yet to receive my tracking number (I checked my spam folder). It is a bit disappointing because I am heading home in four days and I won't be able to gift it for Christmas like I originally intended to. I understand that mass shipping will always have its kinks and I have been very patient, but it is a little frustrating to see that many loyal backers have yet to receive word on their 3doodlers. I really hope there is an update soon!

    36. Missing_small

      Creator Rob on December 14

      December backer here. Tryna get this bad boy before the holiday. Also can I change my address? I gave my school address but finals are about to end and I'm heading home soon.

    37. Fb_profile_picture.small

      Creator Todd Kostenko on December 13

      I'm a November backer. Received the email earlier this week and my 3Doodler arrived today - can't wait to play!

    38. Missing_small

      Creator Coldefy on December 13

      Same for me, no tracking number. I hope santa clos Will help tour team!!

    39. Missing_small

      Creator Philip Yee on December 12

      I'm a November backer too. Have not seen an tracking number yet. I hope I get in time for my god-child Christmas present.

    40. Myfirstsolvderingiron.small

      Creator Stephen Holinaty on December 12

      November backer, Canada. no tracking number received.

    41. Fb_profile_picture.small

      Creator Dennis Rogers on December 12

      I am a November backer. Will we be receiving tracking numbers soon. Also I was-not contacted to have my address confirmed but my info has not changed since I gave my address the first time.

    42. Missing_small

      Creator Giorgio Dalvit on December 11

      Is there any italian October backer that has already received the pen?

    43. Missing_small

      Creator Mae Ost on December 11

      I am sorry to hear that some October backers are still waiting for their pens! I really hope that WW would do something nice for these folks. I know a lot of shipping issues are out of their control, but maybe a nice voucher/coupon for extra plastic would do nicely.

      Anyway, I am a November UK backer and I got my pen on Monday. An hour after the delivery the email with the tracking number landed in my inbox, heh. Can't wait to have a good play.

    44. Fb_profile_picture.small

      Creator Keith Lunsford on December 10

      My October shipment arrived today! Everyone - be patient! Packaging was awesome! I'm giving this to my son for Christmas, so no feedback on quality for a few weeks.

    45. Fb_profile_picture.small

      Creator Helene on December 9

      I think I am in the December shipping group. No one has been in touch regarding plastic (I did answer a survey, so maybe you know already) or shipping address. I see you are running behind a bit, and that's not a problem for me. I just want to make sure I am on your list.
      Thanks!

    46. Beardedpic.small

      Creator Eric Harvey on December 7

      extremely long shipping time but the tracking number for me is working now (if we go by when they said they shipped it all and when I got the tracking number though, it's been minimum of 6 days from when I got the tracking number plus another like 5 days from when they said they shipped them, that's a pretty long shipping time) but at least it's shipping yay \o\

      probably won't get to use mine until January though u.u

    47. Fb_profile_picture.small

      Creator Doug Collins on December 6

      Hi, I am yet another October backer that hasn't gotten theirs yet. I just sent an email to CS. Hope to hear soon. Thanks!

    48. Missing_small

      Creator sheila stern on December 6

      When should I receive my pen? sheila s

    49. Missing_small

      Creator Stanislav Ossovsky on December 6

      An October backer, the tracking number finally got working. US users - relax the pen is coming.

    50. Missing_small

      Creator arash barkhordari on December 6

      Today for the first time since i got my tracking number came up as valid in the USPS system. However i am a bit confused as to why it went from Hong Kong to Kentucky, when i'm on the west coast but heh, at least i know it's coming.

26,457
Backers
$2,344,134
pledged of $30,000 goal
0
seconds to go
  • Pledge $1 or more
    You selected

    1053 backers

    HALL OF FAME: Thanks for your contribution! Even if you aren't ready for a 3Doodler you can still drink the kool-aid with us, get updates, and make the Hall of Fame on our website.

    Estimated delivery:
  • Pledge $25 or more
    You selected

    15 backers All gone!

    SELLERS ON ETSY SPECIAL: We're collaborating with some fantastic wire artist sellers on Etsy to produce the very first professional 3Doodles. Own a piece of history with one of these limited edition 3D creations from WiredbyBud and Sparkflight. Read more below under "SELLERS ON ETSY SPECIAL".

    Estimated delivery:
    Add $5 USD to ship outside the US
  • Pledge $50 or more
    You selected

    100 backers All gone!

    EARLY BIRDS: Full 3Doodler pen (one of the first 100!), PLUS a bag of mixed color plastic AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $75 or more
    You selected

    1339 backers Limited (61 left of 1400)

    FEBRUARY 3DOODLERS: Full 3Doodler pen, PLUS two bags of mixed color plastic AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by February 2014.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $75 or more
    You selected

    2000 backers All gone!

    DECEMBER 3DOODLERS: Full 3Doodler pen, PLUS two bags of mixed color plastic AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by December.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $75 or more
    You selected

    2500 backers All gone!

    3DOODLERS: Full 3Doodler pen, PLUS two bags of mixed color plastic AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $75 or more
    You selected

    2400 backers All gone!

    NEW YEAR'S 3DOODLERS: Full 3Doodler pen, PLUS two bags of mixed color plastic AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by January 2014. Please do not order if you want your 3Doodler by the Holidays.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $75 or more
    You selected

    3498 backers Limited (2 left of 3500)

    MORE 3DOODLERS: Full 3Doodler pen, PLUS two bags of mixed color plastic AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by November.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $99 or more
    You selected

    1698 backers Limited (102 left of 1800)

    FEBRUARY COLOR-TASTIC: Full 3Doodler pen, PLUS 10 bags of plastic (each bag a different color) AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by February 2014.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $99 or more
    You selected

    3599 backers Limited (1 left of 3600)

    NEW YEAR'S COLOR-TASTIC: Full 3Doodler pen, PLUS 10 bags of plastic (each bag a different color) AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by January 2014. Please do not order if you want your 3Doodler by the Holidays.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $99 or more
    You selected

    3500 backers All gone!

    MORE COLOR-TASTIC: Full 3Doodler pen, PLUS 10 bags of plastic (each bag a different color) AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by November.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $99 or more
    You selected

    2500 backers All gone!

    COLOR-TASTIC: Full 3Doodler pen, PLUS 10 bags of plastic (each bag a different color) AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $99 or more
    You selected

    1999 backers Limited (1 left of 2000)

    DECEMBER COLOR-TASTIC: Full 3Doodler pen, PLUS 10 bags of plastic (each bag a different color) AND a Hall of Fame mention. This is for a final version 3Doodler, not a pre-production model. To be delivered by December.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $125 or more
    You selected

    85 backers All gone!

    COLOR-TASTIC + SELLERS ON ETSY SPECIAL: By popular demand we are now offering a full 3Doodler pen, PLUS 10 different color bags of plastic, PLUS an SELLERS ON ETSY SPECIAL limited edition 3D creation. This is for a final version 3Doodler, not a pre-production model.

    Estimated delivery:
    Add $10 USD to ship outside the US
  • Pledge $220 or more
    You selected

    10 backers All gone!

    ARTIST'S SPECIAL (ELE MCKAY) + NOVEMBER COLORTASTIC: Limited edition 3Doodled work by Ele McKay (value $100), the full 3Doodler pen, plus 10 bags of plastic (each bag a different color). This is for a final version 3Doodler, not a pre-production model. To be delivered by November 2013. See Update #9 for more details.

    Estimated delivery:
    Add $20 USD to ship outside the US
  • Pledge $220 or more
    You selected

    10 backers All gone!

    ARTIST'S SPECIAL (ECCO PIERCE) + NOVEMBER COLORTASTIC: Limited edition 3Doodled work by Ecco Pierce (value $100), the full 3Doodler pen, plus 10 bags of plastic (each bag a different color). This is for a final version 3Doodler, not a pre-production model. To be delivered by November 2013. See Update #9 for more details.

    Estimated delivery:
    Add $20 USD to ship outside the US
  • Pledge $1,000 or more
    You selected

    4 backers All gone!

    ÜBER EARLY ADOPTER: Get involved in the creative process and play with the 3Doodler MONTHS before full production begins! We are looking for four people who want to help test pre-production models and provide valuable feedback. You will receive one of the first ever 3Doodlers, help us refine the product, and explore creative possibilities before it hits the wider community. You will also receive a final production version of the 3Doodler when it ships.

    Estimated delivery:
  • Pledge $10,000 or more
    You selected

    1 backer All gone!

    WOBBLEWORKS SPECIAL: Full 3Doodler pen AND membership to an exclusive beta tester mailing list for all future WobbleWorks products! PLUS spend a day at WobbleWorks (travel not included), explore our workspace at the "Artisans Asylum", join us for lunch and dinner, and receive a signed or engraved 3Doodler!

    Estimated delivery:
Funding period

- (34 days)