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It's a pen that can draw in the air! 3Doodler is the 3D printing pen you can hold in your hand. Lift your imagination off the page!
26,457 backers pledged $2,344,134 to help bring this project to life.

Dang them bugs!

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It's just come to our attention that almost all of our replies via the Kickstarter messaging system since 20th November have not made it through to our backers. We make a point of replying to every single message, and apologize for this snafu. We are going to have a chat with Kickstarter and find out what has gone wrong with the system.

In the meantime we'll re-respond to all messages from the past two days. For those of you who messaged us before then, and whose issues have not been resolved, please drop us a line at cs@the3Doodler.com.

And as per our last update, please send ALL onward queries to cs@the3Doodler.com. We do and will get back to each and every one of you.

Yours,

The 3Doodler Team

Javelinabyte, Lysa Hoffman, and 38 more people like this update.

Comments

    1. Creator Victoria Wallace on January 6, 2014

      Hello - my 3d doodler was supposed to be shipped to me in November, but I still haven't received it - is there a problem? When can I expect it? Thank you!

    2. Creator Vincent D'Amico on December 19, 2013

      Any clue when the December doodlers are leaving?

    3. Creator Simona D on December 19, 2013

      @Giorgio I'm an October backer, from Italy, and still waiting.. Last tracking status says "despatched to Milano" on December 4th...

    4. Creator Stephen Holinaty on December 19, 2013

      @Joshua,

      It was explained many times in updates and comments: instead of getting 10 bags of 10 strands, you likely were sent 5 bags of 25. getting 125 strands instead of 100. the re-packaging was simply for efficiency I believe.

    5. Creator Giorgio Dalvit on December 19, 2013

      Are there any October backers that still have to receive their pen?

    6. Creator Joshua Mullin on December 18, 2013

      Received mine today. It works okay, but the rubber tip tends to vibrate off of it when it's in use.

      Also, I was part of the "COLORTASTIC" $99 november backer bundle that was supposed to receive 10 bags of plastic, each a different color, and I was sent 5 mixed color bags.

    7. Creator Stephen Holinaty on December 18, 2013

      @Andrew: are you an 'estimated delivery: December' backer? the prince range doesnt mean much.
      I do not believe that December shipments have left yet. just be patient.

    8. Creator Andrew Smith on December 18, 2013

      Hi, I'm an early backer ($75 pledge + $10 shipping) for delivery this month but have yet to receive even a tracking number despite completing the survey. Would someone kindly inform me what's going on?!? Cheers, Andy Smith (UK).

    9. Creator Anestis on December 18, 2013

      @Stephen I've checked with every possible mail service in the UK but the tracking number is unrecognised. It doesn't matter now I've left for vacation. What's worse is that I'll be gone for 4 weeks and I know some carriers return the items quite soon if not reclaimed... Thank's WobbleWorks

    10. Creator Hannah on December 18, 2013

      Following my previous comment - I received my 3Doodler today (I am a November backer)! Although I never received a tracking number, it was great to get it in the mail hours before I got on my flight back home. I've already tinkered with it and I love it! For all November backers, I hope you get your pens before Christmas! Cheers

    11. Creator Caitlin Nahirney on December 18, 2013

      @Stephen

      Alrighty, thanks. I'll keep an eye on Canada post for that same tracking number. I figured they might have come in the same shipment. Mine has now updated... in 13 days it has gone from Hong Kong to Singapore. Okay. :/

    12. Creator Stephen Holinaty on December 18, 2013

      @Anestis:
      UK... check with whomever delivers your lettermail. is that Royal Mail? http://www.royalmail.com/track-trace

    13. Creator Stephen Holinaty on December 18, 2013

      okay... @Brandon, @Caitlin:

      November backer, Canada

      email received on 14 December 2013
      i found it in gmail - promotions tab. so i didnt find it right away... (anyone else hate how gmail tries to filter your mail for you?)
      Subject: Tracking + Top tips from our Chief Doodler!

      the provided tracking website only ever said "item lodged into transshipment...

      By the time I found the tracking number (its Really hidden in that email...), and started checking canadapost/etc..... on Dec. 16 - canadapost had no record. on Dec. 17, canadapost had it is "inbound from origin country".

    14. Creator Stephen Holinaty on December 18, 2013

      @David: no. December backers will likely not have theirs in time for xmas. Many November backers are still waiting for theirs. it is possible, but highly unlikely.

    15. Creator Giorgio Dalvit on December 18, 2013

      Any european October backer that has received the pen? My last tracking result says: Despatched to overseas (Singpost) (4th December)

    16. Creator David Johnstone on December 17, 2013

      When will the December products ship? In time for Christmas?

    17. Creator Brandon C Laraby on December 17, 2013

      Actually - check that, I went back and did a detailed search and found my tracking number - however when I looked up the number this is what I found:

      Nov 28 2013 2:11AM 1 0.72000 CANADA BRANDON LARABY. ITEM LODGED INTO TRANSSHIPMENT HUB LOCAL POSTAL AGENT

      Sooo... it's been sitting in Hong Kong since the end of November?

    18. Creator Brandon C Laraby on December 17, 2013

      @Stephen Hi there, I haven't yet received my Tracking number for my 3Doodler - I was one of the Estimated Delivery November people. Can you please help me figure out what's gone wrong?

      Thanks!

    19. Creator Caitlin Nahirney on December 17, 2013

      @Stephen, when did your tracking number start working in Canada Post's tracking? I received my tracking number on the weekend and it hasn't updated since Dec 12th in Hong Kong. Nothing coming up on Canada post.

    20. Creator Anestis on December 17, 2013

      @Stephen I'm in the UK

    21. Creator Stephen Holinaty on December 17, 2013

      @Anestis: what country are you in?
      for me, the tracking tool that came in my email stopped working a while ago too.
      I had to take my tracking number, and put it into canadapost website, and that gave me the current status of my parcel.

      so: Try your code in your local mail carrier's website. USPS, canadapost, singpost, ________. it might help.

    22. Creator Anestis on December 17, 2013

      My tracking shows only one thing. "HUB SCAN" One week ago with no sort of indication of location and no update since. Anyone else had this?

    23. Creator Maniac on December 17, 2013

      Hey! An Alaskan backer who just got his pen! Works like a dream!

    24. Creator Stefan Bazelmans on December 16, 2013

      November backer here received a tracking number and it's one state away today! Cant wait.

    25. Creator Stephen Holinaty on December 15, 2013

      WOO! November backer, tracking number received.

      I really do not like the way that they sent out the tracking number. its a big "heres some hints for how to use your 3doodler" email, with the tracking number neatly hidden and barely visible in the header/intro of the page.

      it REALLY is not obvious that the email even actually contained a tracking number. very bad design.

    26. Creator İsa Eren Akbıyık on December 15, 2013

      Hey guys. We are (november backers) still waiting explain for shipping status.. (Eastern Europe - Turkey..)

    27. Creator İsa Eren Akbıyık on December 15, 2013

      and i can't see any trackpak number..

    28. Creator İsa Eren Akbıyık on December 15, 2013

      November backers still waiting explain for shipping status.. (East Europe - Turkey..)

    29. Creator WobbleWorks LLC. on December 15, 2013

      @Anestis - the tracking site, http://www.trackmytrakpak.com/, appears to be having some issues. We'll pass on your criticism. Needless to say the package has been shipped and the tracker is valid, so this is not a shipping issue, it's a third party web issue.

    30. Creator Anestis on December 15, 2013

      Got my tracking number and the tracking site isn't working. If any company wants an example of how to fail at shipping, here's where you should be looking.

    31. Creator Steve Kurutz on December 14, 2013

      November backer, haven't heard anything about shipping, status, etc.

    32. Creator Matthias Vandegaer on December 14, 2013

      November backer still awaiting a tracking number here too. I hope to receive word soon.

    33. Creator Jennifer Melnick Bar-Nahum on December 14, 2013

      I need to give a change of address…. please tell me how to do so.

    34. Creator Anestis on December 14, 2013

      @Hannah I'm in the same situation as you. What's worse is that there are other November backers from the UK (just like me) who received their orders a week ago. This inconsistency is disheartening to say the least.

    35. Creator Hannah on December 14, 2013

      I am a November backer and I have yet to receive my tracking number (I checked my spam folder). It is a bit disappointing because I am heading home in four days and I won't be able to gift it for Christmas like I originally intended to. I understand that mass shipping will always have its kinks and I have been very patient, but it is a little frustrating to see that many loyal backers have yet to receive word on their 3doodlers. I really hope there is an update soon!

    36. Creator Rob on December 14, 2013

      December backer here. Tryna get this bad boy before the holiday. Also can I change my address? I gave my school address but finals are about to end and I'm heading home soon.

    37. Creator Todd Kostenko on December 13, 2013

      I'm a November backer. Received the email earlier this week and my 3Doodler arrived today - can't wait to play!

    38. Creator Coldefy on December 13, 2013

      Same for me, no tracking number. I hope santa clos Will help tour team!!

    39. Creator Philip Yee on December 12, 2013

      I'm a November backer too. Have not seen an tracking number yet. I hope I get in time for my god-child Christmas present.

    40. Creator Stephen Holinaty on December 12, 2013

      November backer, Canada. no tracking number received.

    41. Creator Dennis Rogers on December 12, 2013

      I am a November backer. Will we be receiving tracking numbers soon. Also I was-not contacted to have my address confirmed but my info has not changed since I gave my address the first time.

    42. Creator Giorgio Dalvit on December 11, 2013

      Is there any italian October backer that has already received the pen?

    43. Creator Mae Ost on December 11, 2013

      I am sorry to hear that some October backers are still waiting for their pens! I really hope that WW would do something nice for these folks. I know a lot of shipping issues are out of their control, but maybe a nice voucher/coupon for extra plastic would do nicely.

      Anyway, I am a November UK backer and I got my pen on Monday. An hour after the delivery the email with the tracking number landed in my inbox, heh. Can't wait to have a good play.

    44. Creator Keith Lunsford on December 10, 2013

      My October shipment arrived today! Everyone - be patient! Packaging was awesome! I'm giving this to my son for Christmas, so no feedback on quality for a few weeks.

    45. Creator Helene on December 9, 2013

      I think I am in the December shipping group. No one has been in touch regarding plastic (I did answer a survey, so maybe you know already) or shipping address. I see you are running behind a bit, and that's not a problem for me. I just want to make sure I am on your list.
      Thanks!

    46. Creator Eric Harvey on December 7, 2013

      extremely long shipping time but the tracking number for me is working now (if we go by when they said they shipped it all and when I got the tracking number though, it's been minimum of 6 days from when I got the tracking number plus another like 5 days from when they said they shipped them, that's a pretty long shipping time) but at least it's shipping yay \o\

      probably won't get to use mine until January though u.u

    47. Creator Doug Collins on December 6, 2013

      Hi, I am yet another October backer that hasn't gotten theirs yet. I just sent an email to CS. Hope to hear soon. Thanks!

    48. Creator sheila stern on December 6, 2013

      When should I receive my pen? sheila s

    49. Creator Stanislav Ossovsky on December 6, 2013

      An October backer, the tracking number finally got working. US users - relax the pen is coming.

    50. Creator arash barkhordari on December 6, 2013

      Today for the first time since i got my tracking number came up as valid in the USPS system. However i am a bit confused as to why it went from Hong Kong to Kentucky, when i'm on the west coast but heh, at least i know it's coming.