Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
So as Sabine has said a couple times, they repackaged the plastic, so you got more than you backed for, just in fewer, larger bags (5x25 > 10x10). As for contacting them, you'd probably be better off emailing them at email@example.com, since they've mentioned a few times KS has been dropping messages. I don't know if it applies to comments too, but either way, contacting them directly would probably be better.
Ok, I'm a February backer and I received my pen yesterday, however my order is incomplete, I should have received 10bags of plastic however I only received 5 packs...
Also I too just got 5 bags of plastic, with 2 of same colors, but I won't bother with it. I'm just happy I got mine.
Well isn't it my life in a nutshell... after complaining here and other places, what did I come to found in my mail later? A pickup letter from my post office! Never thought to check my tracking on my local postal agent,so I was quite surprised. :D I paid my customs declaration upon retrieving the package.
Sorry to hear you people still have delays on your Doodler, but my understanding now is to not always trust the tracking. It's on its way. Check with your local postal agent, they should could help you with the tracking. Kinda sad that people of WW doesn't respond tho, they have made a great product but have yet much to learn about customer service.
the big question now is: what should I create? :)
Soooo.... I am a December backer. Was supposed to receive the Pen in time for the Holidays according to my Pledge Level. Well after being told in early December that it had shipped.... no pen by Xmas! No problem... my daughter's birthday is January 7th.... well nothing received by then either. On January 9th I sent yet another email and received on January 21st the following... "We are very sorry about the delays. While going through our shipping partner, they noticed that your order was missing part of its plastic. They pulled it aside without letting us know, and just now got the plastic for it. Your 3Doodler will be shipping out this week if it hasn't already, and we'll get you tracking information as soon as possible." I then actually received a tracking number the next day. The only problem is that was the wrong tracking number! I received a different tracking number after pointing out it was going to the wrong zip code.... well long story short.... they put someone else'e name and street address (I believe in New York) onto my town and zipcode here in Oklahoma. Well needless to say... the package was undeliverable and is now in Dallas on it's way back to WobbleWorks??? It's almost comical now... what is sad is that the Pen is now available from online retailers. I understand this is a start up company, but there is no excuse for unprofessional behavior such as blaming other people and also posting statements about shipments when in fact, they haven't shipped. From other comments I know that I'm not the only one having problems. Hope everyone that has received a Pen is enjoying them. I'm just hoping that My Daughter's Pen shows up by next Christmas now! LOL
Can you please tell me when the pen will arrive, I am a January backer!!!, haven't heard any news from you
Is disappointed. Have not yet received my pen and now it is possible to buy in stores here in Sweden. Why send out the products to the stores before making sure that those who supported the project gets it.
not that it is a big deal...but since thinkgeek can now sell them means that they already have them in stock...thus meaning that they got a shipment of pens before the feb backers did. I am making something out of nothing though...
now being sold on thinkgeek - http://www.thinkgeek.com/product/1927/
Thanks for reply, I see you're from Netherlands. Mine was recieved 15/Jan/2014 09:22:07, so big chance they got in the same hub. If all shipments go through the UK first, then mine should be there too. Did you get the customs e-mail too? I havent yet, and checked my junk folder too but nothing there either. Kinda puzzled and frustrated now. :(
For me it took 3 weeks. Here are some selected lines from the tracker output. Mine was in Singeapore at the same time as yours, so you may receive it very soon..
1 week from pickup to singapore, 1 week to get in europe, and 1 week within europe (customs?)
CONFIRMED PICK UP REQUEST 8-1-2014 14:45 HONG KONG
PICK UP ARRIVED AT ORIGIN HUB 10-1-2014 17:23 HONG KONG
DESPATCHED TO OVERSEAS 11-1-2014 9:15 SINGPOST
ITEM RECEIVED BY TRANSSHIPMENT HUB 15-1-2014 9:23 SINGAPORE
ARRIVED AT OVERSEAS 23-1-2014 10:43
DELIVERY SUCCESSFUL 30-1-2014 13:40
how long did it take to get your 3Doodlers? I ordered to Norway and my tracker still says it was lodged into transshipment hub at Singapore on 15. January. I know it takes long time overseas from Singapore to Norway, so I just wonder how much do I have to wait? Does it take a ship 3-4 weeks to reach Europe?
Got my 3doodler today! happy!
I just made my first 3 dimensional doodle, and it is all the fun I expected.
Just a small amount payed for customs into the Netherlands (to the postman - no paperwork) but that is to be expected. The unit is a bit more noisy and much less heavy than I anticipated. Thumbs up for WW. They got many more units out than planned initially and also shipped ahead of schedule. I can't wait to see what they'll do next. 4doodle?
I am keen on the new accesories and counting when they will be available and what they will cost. :)
And now you can buy the 3doodler through normal channels....just found this:
99$ = 5 packs of plastic with 25 strands
other levels (without upgrade) 2 bags with 25 strands...
Plastic Info of the day: WW repacked the plastic. Each pack hase now 25 strands of plastic instead of 10 due to the 3Doodler box to fit in. This means you get 5 x 25 = 125 instead of 10 x 10 = 100.
25 strands more fun!
Just receive the pen but only 5 bag instead of 10 bags. $99
HI all - a quick update to let you know that all Kickstarter pens completed shipping last night and should be in your hands soon. A whole month ahead of schedule! We'll be sending trackers and a full update soon.
We have also noted that UK customs has decided to apply VAT and import duties to a number of 3Doodlers. Unfortunately this is out of our control. We did all we could to minimise the risk of extra charges for backers, but these charges are legitimate and it is common for VAT and duties to be applied to imported goods. The Kickstarter platform is not nuanced enough for us to pre-charge for VAT, hence our FAQ where we noted that these fees may apply to some backers. For those of you getting emails referencing ALN Limited, they are one of our logistics partners and this is a genuine email and not a hoax. As we have seen already, once these charges are paid to customs your pen will be delivered to you very swiftly.
For European backers, we have been importing pens to Europe via the UK, which is where the VAT will be levied (one and once only), and why you have also been getting emails referencing ALN and the UK Customs collection.
How do we find out if our pen ever shipped?
Have to say it's really dissapointing that because of the customs declaration paperwork applied by shipper we now have to pay an additional 35USD to get the pen. Particularly as I even emailed you guys at the start of project to explain the lawful way round this issue!
Hi received this - You have recently placed an overseas order from the ebay platform that has been shipped using the approved service called 'TrakPak™'.
The parcel reference / tracking number is: JJD0002250760025806
E-tailer: ALN Limited
Goods Purchased: 3D PEN
Total Value: GBP 60.69
In order to release your shipment from Customs, import charges as detailed below have been incurred. So that your order may be delivered promptly, there is a requirement to pay these fees. Payment should be remitted to Customs Clearance Limited, the authorized clearance agent of TrakPak™
Is this it???
Hi just wondering if they've been shipped as I've got a suspicious looking email asking for cash via the ebay platform for a 3 D pen. So not sure if it's you or not
I backed with 2 account
they write down 50$ for first package and i paid about $6 + $6 for handle+tax
another one is 100$ on it (yes it 100 not 99) i paid about $6 + $10 for this one
I have to pay for fixed handle charge it's about $6 on every package
.... 5 bags of plastic with more plastic in one bag than first stated. thx for your quick response WW
Feb Australian backer here, got mine today. Thanks! Everything in there as advertised and no extra customs charges~ Was a bit of a pleasant surprise though because I had been waiting for a request for current address and thought it had been delayed due to backlogs etc. No biggie as I'm still at the same place. :)
Feb backer and my pen arrived today! :)
@Sergio Gavilan Saez: James Lamb also received such an e-mail and WW confirmed that this is real and it is custom clearence you have to pay. You better try to pay it but some had problems with their credit cards or bank transactions.
@Romain: Please refer to my comment few below: you got more plastic than announced just repacked to fit into the 3Doodler box.
Today, i recibe this mail "Estimado SERGIO GAVILAN (0235)
Número de solicitud de pago: 63817
Usted ha hecho recientemente un pedido internacional, desde la plataforma de ebay, que se ha enviado mediante un servicio aprobado llamado 'TrakPak™'.
El número de referencia/seguimiento del paquete es: BPI0014HK00002347001
Minorista de Internet: ALN Limited
artículos comprados: 3D PEN
Valor Total: USD 99.90
Para poder emitir el envío desde la aduana, se han producido los gastos de importación que se detallan a continuación. Para poder proceder a la entrega inmediata de su pedido, es necesario que se realice el pago de estas tasas. El pago debe remitirse a Customs Clearance Limited, el agente de aduanas autorizado de TrakPak™.
Entrada a aduana 9.60
Impuestos de importación 0.00
IVA de la importación 16.22
Visite www.cclpay.com para realizar el pago de los cargos en línea.
Le informamos de que el pago debe hacerse Miércoles 12 Febrero 2014 a más tardar ya que sus artículos solo pueden permanecer en la zona aduanera durante 14 días, después de este tiempo se devolverá el envío al remitente o se procederá a la destrucción de la mercancía.
Revenue Collections Team
Customs Clearance Limited
Unit 1, Metro Centre
St. Johns Road
Middlesex TW7 6NJ
Tel: +44 (0)20 8231 0900
Fax: +44 (0)20 8231 0901
Customs Clearance Ltd es un agente de aduanas autorizado de TrakPak™ en el Reino Unido
this is my 3dodler? Why 99,9$ why in uk im in spain. In eBay? This is a fake. Please response
January pen arrived today in Luxembourg. But only 5 bags of Plastic.........
Hey WobbleWorks! Our pen and plastic arrived, thanks so much! I had completely forgotten about it, so it took a trip to our old home in Alaska, then made its way to where we are now. Such a nice surprise to find in the mailbox!
On my package there was no information about the price at all, so the customs contacted me to send some information. And when I asked the CS for an invoice they told me that they don't ship invoices for the kickstarter project, so I had to send the amazon payments confirmation.
Maybe WW started to send price information with it and mixed up some prices for the packages or the customs looked up in the internet what it may cost and on the preorder homepage there are 99$ for the retail price...
$99? I only pledged $85,
Does that mean you have been generous and sent us extra's?
Must admit I wasn't expecting an additional $36.00 in vat customs etc.
Does rather put a dampener on the whole thing.
I am now dreading what the 3D printer scanner project is now going to cost me!
A lesson learned!
I'm already try that and 100% sure that there is no plastic in the tube or nozzle coz
i can see through it
, I Already contact the support for both case and still waiting for answers ;)
Guys, I expect the VAT/import duty, no moans on that. However you've put the value down as $99, $15 more than I pledged - that's extra VAT to be paid... That's not cool.
@Tanapol: it seems that you have a jam or clogged nozzle. Let it heat up and remove the nozzle but be careful because it is really hot! Then reheat the nozzle with a lighter and try to pull out all the reheated plastic which is left in the nozzle. If you can't buy some aceton and soke it in over night. Look into the tube of the pen when the nozzle is removed and have a look if ther is some plastic that could block the pen. If so you can try to push it back into the heating chamber.
If all that won't help contact the support firstname.lastname@example.org - Concact them also for the missing bags of plastic. With the 99$ pledge come 5 bags of plastic.
another problem is backed 2 pens
both on $99
first box came with 5 bags of ABS
but another box came with 3 bags of ABS
I retrieve the previous strand completely before putting a new one
and both are ABS
as your recommend
there is no missing tooth mark on my plastic
I think it's should be some gears that not contract directly to plastic
anyway now, it not even move anything in or out but only very noisy sound that came from my pen when i push a button or even both buttons
@J.W. The last one asked some days ago and I think you need to click "load older comments" to see it because a lot of other comments has been posted since then.
So I will post the plastic question/answer everyday as long my last post is not visible anymore... hope I don't forget when I'm on holiday... ;)
Thank you for your fast answer. I'm really sorry that I asked the very same question as hundreds other. I looked through some pages at the comments and the updates here using the find function of the browser and also the FAQs on your website. But I did not find an answer.
I hope your answer is helping also others... ;-)
@J.W. You are one of 100 who already asked this but WW pointed out that they repacked the plastic to fit better in the 3Doodler box. So you get now 5 packs each with 25 strands of plastic which means you get 25 strands more than your pledge say (pledge: 100 strands of plastic in 10 bags)...
I think I will post the plastic bag size "problem" every day so everyone can read it before posting that question...
I just got my 3Doodler. It looks great and I am enthusiastic about it to bring it into action.
Why I am writing here: I went for the 99$ "NEW YEAR'S COLOR-TASTIC" pledge where it is stated that I get 10 bags of plastics. But no matter how hard I count, I only can find 5 of the plastics in the delivery. Did I miss something or are the other 5 bags of plastics still to come...?
Thanks for an update
I agree with your comments about import tax. I'm fortunate that it doesn't affect me. On the other side of the coin though, is the argument that by assisting to fund a KS project a person isn't buying a product, rather they're being potentially rewarded for their money being pledged. That reward could be considered a gift, as opposed to a purchase. I don't want to argue semantics, if you want the product, then pay the cost. I'm just pointing out that there are other points of view.
Putting one colour in after another is perfectly acceptable. I've done it, and WW have done it in several of their videos. The only issue is that you'll get a mix of the two colours for a short amount of time.
Out of curiosity, have you tried inserting a piece of plastic, drawing for a few seconds, then ejecting it and checking the plastic strand for teeth marks ? I wonder if there is a gap missing in the marks on the strand at regular intervals which might suggest a broken tooth on one of the gears or a gear that wasn't punched out properly.
Watching your videos gave me the impression that one of the gears is slipping every second when trying to pull the plastic through.
Jeez! All you people moaning about paying VAT/Import Tax... GET A GRIP!!!!
This is not down to WobbleWorks to sort out for you, it is 100% down to your governments rate of tax on imported goods over the value of $xx.
Everyone knows that you have to pay VAT on items coming into the EU from outside and you should always take that into account.
A rule of thumb is that for any item from outside the EU worth more than about $25 upwards, you will need to pay a further 20% to your country's customs for Import Tax/VAT plus a handling fee of around $12 to the delivery agent for handling charges.
Its just the way it is!
It is ALWAYS the buyers responsibility to check their country's rates and arrange payment, exactly the same as eBay or if buying from a non EU store.
Sometimes companies cheat (like Ouya) and mark packages as gifts and lower the value on the customs declaration in order for it to miss charges or only be charged for a small amount... This is highly illegal and companies who practice that kind of behavior can face serious (REALLY Serious) trouble including huge fines and even confiscation of goods.
It can also effect the buyer as if a package is found to be way under valued on the declaration or marked as a gift when its a retail buy then that package can be taken and destroyed, RTS or you can be forced to pay a large fine/penalty to be able to get it once discovered.
Customs in most places work hand in hand with most other countries customs and postal services and can soon alert all EU entry points for cargo to be on the look out for packages from certain companies or addresses if they discover a large amount of fraudulent declarations from a single place of one product. When this happens, EU customs will attempt to stop and hold ALL matching packages and then make contact with the sender and customers with the likely outcome a large fine for the sender as well as packages returned to have their forms filled in legally.
WW are doing the right thing by declaring the items at the right costs. Other projects that have done otherwise are just waiting to be busted for tax fraud and are putting customers items at risk!
@ People with problems... Please remain patient! You have to remember that NOW is the busiest time for the company with 80% of the rewards shipping out as well as them gearing up for both retail release and the new accessory packs to go into production.
There are some small issues that are causing people some problems but are easily sorted.
The most important thing is NOT to bombard WW with emails every day as it backs up their system with the same people asking the same things daily rather then getting to the people who have been waiting the longest and by doing so you are making your own wait longer!
The guys are swampped so please just back off and your issues WILL get resumed asap!
WW wont leave any backers in the lurch and I know personally that they are working through the list of issues with people (some requiring Skype or telephone conversations to talk people through some easy fixes).
The filament drive speed being different on different colour plastics is not the motors but is likely being caused by the small melting point differences in different coloured plastic.
The trick is just practice and you will get to know which colours do what.
A small tip if you are getting ABS coming out far too fast on certain colours is to set the temp to PLA and it will lower the temp and make the plastic slow down a little.
Likewise if some PLA is really slow then try putting the temp to ABS and see how it goes.
Jamming plastics can also sometimes be resolved by setting the temp to the other setting.
Also keep your nozzle clean by buying some acetone and soaking it over night in a sealed glass bottle to dissolve any clogged up plastic. Also try heating it with a lighter and using something very thin to clear any blockages in the small hole in the nozzle.
One thing for sure is that model v1.1 needs to have a small temp adjustment knob to be able to back off and add more heat when needed to the standard settings giving about 10-15% play each way.
FINALLY... Someone mentioned about not being able to rub out a mistake on a sculpture... Sure you can, just buy yourself a pair of fine nose angled wire clippers and just carefully snip away any mistake, if a little is still showing then just go over it with the heat to flatten then apply the main colour to cover it.
Hey, guys, I forgot to tell you, but I already received the Doodler! It's amazing, I love it so much I'm going to purchase one for me later (I'm not sure if I mentioned this, but I purchased the original as a birthday gift for my mom, I will be giving it to her tomorrow, sans the one strand of plastic I tested it with, of course).
I saw those videos and it, maybe I'm wrong but, it looks like you're mixing colors. I think you're not supposed to do that, you need to retrieve the previous strand before putting a new one. Maybe I misread the instructions, but isn't that harmful to the pen?
I am a January backer. Has my pen been shipped out to me yet?
I got this problem,
here are videos : http://youtu.be/51kb-1yvc2s
and this : http://youtu.be/PO1hphiGNcM
It's keep stop working every 1 sec with a click sound then working for another 1 sec then stop
and keep in this loop, after 5-8 times of stop it just completely stop, no filament was move
still wating for response from CS
I am having the same problems as Tirinium and Herbert, and I have been attempting to contact WobbleWorks for almost two weeks with no response. I hope that I am contacted soon, because I don't want to end up hearing anything like "You've had your 3Doodler for over a month, so it's too late to send it in." (That's hypothetical paraphrasing, of course).
Until I'm helped, I really can't use my 3Doodler effectively, so it's just... sitting there. =[
I received my pen, but the tip doesn't have a hole in it? Anyone else have this problem?
@ Herbert, i had the same problem but then with ABS, feed is inconsistent at high speed, low speed doesn't seem to work at all. Also have the curling on plastics on the tip, and plastic tends to get stuck sometimes so need to press it with and other stick to move it forward. also once the end of the plastic has entered the 3doodler i cant seem to reverse it. On the other hand after a few hours of work i found it came out better then before, so perhaps you need to work with the device a while to break it in.