Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
According to our customer support log, your issues should have been fixed.
We will contact you in Email to check your problem.
Sugr will support each of you to make sure your Cube works well with our latest software. If you have any issue, please drop us an Email email@example.com.
So it seems that unbaking this project was a good idea. I have some experience in crowdfunding and product making and this really was a bad campaign from the start.
I hope that most of You will at least get a refund.
Checked the comments to see if anyone else was experiencing their cube not holding a charge. Mine wont either. Sugr, you gotta do something about this... Mine is a paperweight now too!
Hey Jamie let me know if you get a response I have the same problem one cube works great the one I gave as a gift is now a paperweight won't hold a charge won't let me connect. Hence they gave the cube back how embarrassing. I have sent them emails for two weeks now no response PLEASE!!!!!!!!!!!!! HELP firstname.lastname@example.org
As i have mentioned a few times on the support page, my sugr makes a great paper weight. It will not turn on or retain a charge if it is unplugged.
Android App Beta site down????
One of my two Kickstarter cubes is DoA - hasn't turned on at all since I received it. What can I do?
There are a lot more people using Android than iOS, so why isn't the Android app ready yet?
Still looking forward to transform the piece of wood into a speaker...
Any update on the android app?
What is the android App release plan ? I m waiting for it.
Got my cube yesterday.
Very nice craftmanship and high quality.
Now we just have to wait for the app.
And buy a new plug converter/adapter.
Unfortunately the delivered adapter is not usable with german sockets...
Received my Cube last Friday. Beautiful piecepiece, can't wait to test it when the Android app is ready.
We designed Sugr Cube for home use. Now many users have asked to make it portable to anywhere, so Wi-Fi hot spot may be needed. Sugr designer is thinking about this mostly from user experience point of view, technically we can support that.
We will let all of you know once we decide to work on it or not.
Please also understand that Sugr is a small team, just 4 software engineers, we have bugs to fix and new features to develop, we will prioritise, please be patient as well.
Thanks for your wish list, I am so happy that your wishes are what we are planning:
Stereo pairing will be the first to come, then should be custom radio and Spotify. DLNA is very complex, we cannot promise anything yet. Dual control, I'm not sure I understand your need correctly, we can talk offline.
It is so kind of you to help answer the questions. A big thumb to you!
Android app will be ready in August, we will start beta test in two weeks. Please get new release and updates from Sugr Forum: http://forum.sugrsugr.com/
Love it just wish like many others need android app was available planning to give one as a gift. Also would be nice if Amazon music could be added to the function screen other than that great product
@Vlad The Cube has internal storage that can hold 500-700 songs. Those songs can be played anywhere, with or without wi-fi. I believe you have to use the app in order to access the internal storage though.
@Oliver, @Christian, @John etc: Sean posted in the forums that the Android app would be ready in August. You can ask to be put on the beta testing program and get it a few weeks earlier. The address to that forum post is here:
Received my Cube today here in France.
Nice package, gorgeous Cube, but the provided US-to-french power outlet converter doesn't fit in french outlets... I guess I'll have to order a compatible one from Amazon :/
Also, any idea regarding the availability of the Android app ?
And there is no Android app yet, coming soon.
Oh, and 1 more point, the app in appstore is for phone only for anyone having problems finding it for their ipad ;)
Also, my BBC Radio 1 stations sucks. This is not the cube as other stations are fine, is it possibly how the station is implemented in the software?
2 cubes received today in UK. Very happy with build quality but here's what I'd like to see:
1. Stereo sound (It's being worked on)
2. Dual control (If I have the 2 speakers on the same radio channel I'd like them to be in sync)
3. Allow addition of custom radio stations
4. DNLA server access
5. Spotify added
I look forward to the possibilities the software iterations bring.
@sugr ... is the Android App already available in Play Store? Can't find it.
Can you please provide an direct link?
Without the app it is only a nice looking but expensive pice of wood ;-)
Please provide a direct link to the android app. Like many other backers I cannot find it.
@Sugr , I received my Sugr Cube the other day and am having difficulty finding the Android App in the Google Play store as well.
Hi. Received my cube a few days ago and It's awesome! The quality is above my expectations. One thing I couldn't find is can I use it without wifi? Like if I take it somewhere out
@Sugr we received our Sugr Cubes yesterday. Can't wait to get them going but I can't locate the Android app. Please advise. Thanks.
@Sugr Thank you. The issue I was having may haven been caused by dust or something in the connection port. I gently used compressed air to clean the port and it charged just fine after that.
4hours will give a full charge. Both know on and off will keep charging it. You can use the iOS app to check the battery status.
@Sugr What is the charge time for the battery? I plugged it in last night and when I woke up this morning it had not charged. Should I leave the Cube on or off during charging?
We tried ourselves, Sugr Cube App on Apple App Store is free. About the credit card, it is related to Apple services. This is the link to app store: https://itunes.apple.com/us/app/sugr-cube/id909830324…
Thanks, the team would be very happy to feel your excitement.
We do not have a dedicated plan for content development today, our plan is to collect all the backer feedbacks with a survey (after we ship all of them and confirm the arrival). Then based on the survey we will prioritise the future development.
So before that, please use AirPlay to enjoy your favorite content.
Finally got my Sugr Cube in the mail today! I'm loving it! Excellent build quality and the sound is great! Unfortunately I live in Germany so without the ability to access my VPN service I cannot use the Pandora feature but I expected that. I can still use it via my phone and stream it to the cube.
@Sugr Is there a time frame for iHeart Radio to be added??
When I try to download it using iphone 6, it asked me to input the credit card number and pay for it, please double check it.
Does it support AP mode ? Otherwise if I need to bring it out, how can I let it play the music without internet ?
Still looking forward the Android app.
Please search "sugr cube" at the Apple App Store, it is FREE.
Or follow this link please: https://itunes.apple.com/us/app/sugr-cube/id909830324…
When I download the IOS app, it asked me to pay the app, what happened ?
I can not user Android app config it because it is not availible yet, And what I can do it only
download the app and config it, is there any other way I can config it ?
I can not find the android app !
I spend 42 euro customer fee, it is really very much if compare to the device price.
We are developing the stereo function. It is more complicated than we estimated. So we cannot have a well planned deliver date. We may be able to invite you for testing this feature in August.
We plan to ship for Android user at the first and second week of July.
The Android App will be release at the end of July.
Yes, we can send you the tracking number.
Hello! Is it possible to have a tracking number for the delivery of my cube? Thanks!
Any news about the progress for Android users?
Is the stereo option still coming or has it been implemented?
Been using the sugr cube for some time. Very happy with the build quality.
Any news on the Android cubes?
Relevant information has been sent to your email, please check it.