Fulfillment Everywhere: Shipping Update 7
Hello residents of Gloomhaven!
Wow, I cannot believe it has only been a week since I wrote the last update. It feels more like a month with so much stuff happening. Seriously, with world-wide fulfillment starting, all my issues with Amazon US, the massive retail shortages, and the hundreds and hundreds and hundreds of emails I have responded to... I didn't know a week could be so action-packed. I almost feel like Jack Bauer or something.
So let's get onto our shipping updates by region for all the news!
China/Hong Kong/Taiwan: It looks like One Moment has gotten around to fulfilling the games (yay!). I've gotten lots of reports of packages arriving, so things are looking good. If you haven't received your game by next week, let me know and we'll figure it out.
Australia/New Zealand: Aetherworks has done a great job shipping everything out. They had everything out last week, and by now, I'm thinking all copies should have arrived at their destination. If you haven't received your game, or, at the very least, a shipping notification letting you know when your package will arrive, let me know and we'll figure it out.
Canada: The shipment to Canada rolled into the Amazon warehouse Tuesday evening, and everything so far seems to be going much more smoothly than Canada Amazon's neighbor to the south. Within two days, the container was fully received (in contrast, the U.S. shipment is still in receiving), I had uploaded all the orders, and games were being shipped out. If you haven't received your game in Canada or a shipping notification, though, please don't panic. They just started getting sent out on Wednesday, so it is still early in the process. I'm not going to tell you a specific date to expect it by, because I have definitely learned my lesson there, so all I will tell you is to have patience. The game will come.
US: I'm not sure what else to say here that wasn't said last week or in the specific updates I sent out during the week. Amazon is full of delays, and this is still an ongoing process to get these last games sent out. They have another week to get everything out of receiving and shipped, so we will just have to wait. The guy I talked to seemed confident that this will happen because of the obligations Amazon is under to turn things around within a month of receiving the shipment. If they don't, then there will be significant problems for them.
EU/Rest of the World: Happyshops is in the middle of turning around all of these orders and seems to be doing a great job so far. They only received the shipment on Wednesday, and already copies have been arriving around Europe. I'm really not sure how they did it. That said, much like in Canada, if you haven't received your game or a shipping notification, don't panic. They've only had the shipment for two days and there are a lot of games to get through. Just be patient and the game will come.
To all: Remember that if you are missing any pieces, send an email to email@example.com with what you are missing and your address, and I will get it taken care of. One thing you shouldn't email me about, though - your number of envelopes. There was a typo in the rule book. If you have envelopes A, B, and X, you're good. If you're missing one of those three, however, I guess it would still be okay if you emailed me about it.
Phew, that was much less painful than last week! Delivering good news is so much more fun. And speaking of good news, Gloomhaven has been seriously rocketing up the BGG rankings and I couldn't be more proud. I am so happy that you are all loving your experiences with the game so far. It currently has the highest average rating of any game with more than 500 votes, which just blows me away. I'm pretty excited to see just how big of a splash it will make over the next few months.
In that vein, I also wanted to share a few great reviews that have come out over the last week. The first is a video from the McGuire Review:
Oh, and Gloomhaven is already on Man vs. Meeple's list of top 10 board games of all time. WHAT?
Lastly, even though this may not concern you directly since you already have a copy of the game, plans for a reprint are in the works. There was a significant shortage of retail copies of the game compared to the number of orders we got from distributors, so I am now working on the best way to solve that. If your friends can't find a copy when it goes on sale in retail on Tuesday, console them with the fact that there will be more copies available later this year. I know that's not super-specific, but there will be more details soon.
It brings me great joy to think that soon, everyone will have entered their post-Gloomhaven lives and all the glory that entails. It makes me a little sad, though, to think that these updates will end soon afterward. Until next time, where hopefully more good news will abound!