Fulfillment Moves Slowly Along: Shipping Update 6
Greetings, residents of Gloomhaven!
All right, I just got back from delivering a bunch of replacement parts at the post office, and it is time for an update! Complications continue to arise with fulfillment in the US, and I have a lot to say about that, but first let's check in with other parts of the world.
China/Hong Kong/Taiwan: I have been informed that the games are actually at One Moment's warehouse, so that's progress. I'd like to say that shipping them out is imminent, but they've proven me wrong many times before. I will say that I haven't gotten a response to the numerous emails I sent them this week, but I am hoping that they will be fully back to work next week and we can get this fulfillment process finished.
Australia/New Zealand: Aetherworks has informed me that all packages have gone out at this point, which is great. If you live in New Zealand, you may not have received a shipping notification yet, though, because Aetherworks says that the email only gets sent out once the package arrives into the New Zealand system, which could take a few days. So if you live in Australia and haven't received a notification (or the notification was wrong), let me know. If you live in New Zealand, give it until Monday or Tuesday and then let me know.
Canada: The slow roll of customs is finally over. Last week I said that the shipment had been released, but apparently there were still some things that needed to be taken care of, which was aggravating, but it is all totally taken care of now. The shipment is scheduled to arrive at the Amazon fulfillment center on Tuesday (apparently Monday is a holiday?), so games should start getting sent out very soon after that. I'd say not to necessarily expect the game next week, but it shouldn't be too much past that.
EU/Rest of the World: Coincidentally, on the other side of the world, the shipment to Happyshops is also expected to arrive on Tuesday. They have the files and are ready to go, but remember that they are getting a lot of games and going through them isn't going to be instantaneous. It may take a week or two, so don't freak out on Wednesday when you don't have a shipping notification yet.
Oh, and speaking of notifications, Happyshops sent one out to everyone earlier in the week which had a lot of mistakes (most of which were my fault). They then sent out a second email on Wednesday that should have accurately reflected what you were receiving. If you didn't receive that second notification (again, I'm talking to EU/Rest of the World people right now) or information in it was wrong, let me know, and I will get it fixed.
US: Oh boy, where to begin? Well, if you are in the vast majority, you are happily enjoying your game at this point, and everything is great. There are a couple situations with Amazon however, that have put people in a bit of a delay, and I'll talk about each of those separately.
Standee Copy Delay
There was a small group of people (something around 50) who ordered the standee game (or a combination of standees and miniatures) are are currently sitting in Amazon limbo. In all cases, if I look at my order information, the game should have shipped out a week ago. I'm seeing estimate dates of delivery as today or yesterday, and typically those are reported as seven days after the estimated shipping date, which means the games should have shipped out a week ago and simply haven't. I've done my best to contact Amazon and ask them what the hell is going on with these orders, but they refuse to answer any questions about delayed orders until week after the estimated delivery date (i.e. two weeks after the game should have shipped). I'm banging my head against the wall in frustration over this.
- 1. Thankfully, one order is listed as having an estimated delivery of 2/6, so I am hoping I can use that to get more information on the whole situation on Monday the 13th (seven days after the 6th).
- 2. I also cancelled one order and re-uploaded it, and it is now showing a delivery date of 2/20, which means that it is expected to ship out on the 13th. So maybe we'll see some movement from others on the 13th?
Basically, either way, I am hoping to have more answers about this Monday. I will send an email to those affected on Monday or Tuesday with an update.
Retail Copy Delay
This doesn't affect any actual Kickstarter backers, but pre-orders also read these updates for news, so I am going to talk about it here anyway. When we last left off in this saga of Amazon incompetence, I had gotten the retail copies released so they could be shipped out today, on Friday the 10th. For the most part, this has worked very well. Some actually started going out yesterday and a lot more have gone out today. Some still haven't gone out yet, but that is just the nature of the beast. Amazon's not going to get everything sent out all at the same time. It should be soon. Give it the weekend, maybe Monday as well.
At this point, I do feel like I should address the other side of this Amazon retail situation, though. Yes, we had to globally change the retail release date on the Amazon site to get the copies I was trying to send out released. So, yes, Amazon thinks the retail release date is today, and, unfortunately, they were apparently able to get a small amount of stock and have started shipping copies out to people who went in on the initial pre-order they did a month or so ago.
Does this mean people who ordered the game from Amazon are going to get their game before you? In some cases, yes. Should you be mad about it? Well, I guess that's up to you. I did the only thing I could do (after making the huge mistake of going through Amazon in the first place) to get you your games as quickly as possible. It is certainly not ideal. It is not what I wanted to happen, but if a small handful of people ended up miraculously get the game early in retail as a result of you getting your game faster, well, I hope you can accept that.
For the record, the retail release of Gloomhaven is February 21, and no one else who orders in retail will be getting their games before then.
Okay, I think that's all there is to say about that. Have you listened to the latest episode of the Brawling Brothers podcast yet? They did a lovely, spoiler-free review of Gloomhaven this week, and you should give it a spin.
All right, now I'm off to go update the official BGG FAQ. The day is never done! Until next time!