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A board game of cooperative card-driven tactical combat in a persistent, ever-changing campaign world. 1-4 players, 30 min. per player.
A board game of cooperative card-driven tactical combat in a persistent, ever-changing campaign world. 1-4 players, 30 min. per player.
4,904 backers pledged $386,104 to help bring this project to life.

Gloomhaven Arrives (to Some): Shipping Update 5

Posted by Isaac Childres (Creator)

Hey there, residents of Gloomhaven!

My, what a week it has been! Gloomhaven hit the ground in the US and Australia and then exploded all over Board Game Geek. Everyone seems to be loving it, based on initial impressions, which is wonderful to hear. There have also been some bumps in the fulfillment process, though, which has ruined the joy for me somewhat.

I'll do my best to explain how fulfillment is going in each region, and then we'll go from there!

China/Hong Kong/Taiwan: With the new year dominating the week, there's not much new information here. One Moment should be picking up the games soon and sending them out, but I don't have any sort of timeline on that. I wish I had more news, but I'll let you know in the comments when I know more.

Australia/New Zealand: Fulfillment started late last week apparently and continues. It's a long process and I'm not sure it's 100% finished yet, so don't worry if you don't have your shipping notice yet. I know the wait sucks, but there are a lot of orders and they can't be filled instantaneously. Give it more time and let me know around the middle of next week if you haven't received a notice yet.

Canada: Good news here! I just heard earlier today that the shipment cleared customs. Yay! I believe the delivery to Amazon is being scheduled, and then we can start getting them sent out. At this point I can't guarantee you'll get the game in the next week, though. I hope so, but keep an eye on the comments, and I'll let you know when the shipment actually arrives and I get all the orders uploaded. Even after that, judging from the US situation, it could take a while to get all the orders out.

US: I'm dealing with Amazon on some major issues that are frustrating me to no end, but the good news is that the Kickstarter versions of the game, which is what you care about, are largely all sent out. Not fully, though, and I'm not sure why this is.

I'd say that initial Saturday, half the orders went out, but since then it has been a trickle. Maybe once the supply dwindles, there are logistical issues that slow down the process. They don't have enough in one region, so they have to wait for more to come in from another location? I don't know. It's been frustrating, though! And I'm sure it's frustrating for you if you were expecting your game this week and still don't have it. Trust that your order is in the system and just be patient a little longer. I'll let you know when you should be worried, and it is not yet.

The main question I've been fielding is that you got part of your order, but not all of it. This is perfectly normal. Amazon ships things separately in a lot of cases, sometimes days apart. Again, please just be patient and trust that the rest of your order will be following along soon.

EU/Rest of the World: The boat has landed in Hamburg, right on schedule! This is good news. We'll see what happens in the coming days with customs and getting the shipment to Happyshops. Remember that there are still many more steps to this process. I would not expect your games next week. Give it time, but know that we are getting closer!

All right, to people who do have their games, I just want to let you know that if you are missing any components (I know, there are a lot), just send an email to with your address and what you are missing, and I will work on getting them replaced.

And if you don't have the game yet and really just want to torture yourself, here is a great, spoiler-free review from Joel Eddy, who got one of the advanced copies of the game:

 And here are a lot of unboxing videos:



The Age of Gloomhaven is upon us! Rejoice and enjoy the game!


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    1. Dawson Lin on

      Any new information on the China/Hong Kong/Taiwan part?

    2. Jorune

      Well supposedly Amazon is sending pre-orders out tomorrow even though they still haven't sent out to all KS backers. Very disappointed with Amazon on this one. I actually wonder IF pre-orders will be fulfilled.

    3. Jesper Jühne on

      Ionas - they've send me an update and changed the game to "kickstarter version with minis"

    4. ionas on

      Anyone from Europe already got their Tracking Number?

    5. ionas on

      Jesper I think the Retail is the one with Minis.
      I have ordered Standees + Minis so I get two boxes.

      About Happyshops: They announced Mothership on 29.01.17 and have yet to supply a tracking number, so its not yet shipped. They announced Gloomhaven yesterday so it will take at least a week if not more for them to actually ship. I'd not expect Gloomhaven before the end of the month, sadly.

    6. David Hennigan

      Wow! Patients folks - it is worth the wait! Just finished our first scenario and it always great!

      Spent a while on initial setup and learning mechanics, but the core gameplay was really fun, and we're already setup for scenario two tomorrow!

      Thank you for making such a great game. The care and attention to detail really shows. Fantastic job, sir!

    7. Missing avatar

      David on

      I just received this email [Europe zone]:

      We did not send the games yet. So far we just received your shipping information and imported it into our systems to prepare the shipment. It is normal, that the actual goods are not here yet. This may take up to some weeks, depending on the project. So please do not send emails asking regarding the actual status of the shipment, except there is an error with your address.

      As soon as we ship the parcels you will get an email. This will include tracking information, if the shipment is trackable.

      Viele Grüße,
      dein Happyshops-Team

    8. Gary Kressner on

      Thanks so much Isaac to you and your excellent team. This has been an amazing experience, and when that twenty pound box finally landed on my porch, I think the back side of my house actually came off the ground a bit ;) What a joy this project was to support, as well as to experience through your regular updates - which, and I think I speak for everyone when I say, made all the difference, and made us feel a part of the whole process. Well done!

    9. Jim Saxon

      Mine arrived today in Astoria, OR! One bottom corner squished, rest is fine.
      Backer # 3099.

    10. Gutris

      Any word for Asia backers? Really want to break this out and start delving!

    11. Jesper Jühne on

      I have now got a mail from Happyshops (in Europe). They have registered that they have to send me a game :)

      But they call it the retail version. A little strange, but as far as I understand, the retail and kickstarter versions are identical. So no worries - just anxiety :)

    12. Ryan Michael on

      Got it! I haven't had a chance to play yet, I went through and sleeved the cards, separated pieces into easily accessible clear baggies, and organized the monsters and monster modifiers into their own sets with bags, hopefully it will cut down on set up time. I would recommend this to everyone.

    13. Jesper Jühne on

      No - but I didn't expect that in the weekend. But maybe tomorrow :)

    14. ionas on

      CSCL Mercury left the Hamburg Port: Did any of you got a happyshops announcment of Gloomhaven being shipped to you, already?

    15. rowe33 on

      Will U.S. backers only get a tracking # email when it's actually shipped? I thought we'd be getting one even if it wasn't on its way yet.

    16. Missing avatar


      I got mine yesterday(Saturday) in Michigan, USA. There wasn't any damage and all of the components seem to be included. Thank you, very much.

    17. Missing avatar

      Scott 'Jager' W.

      Got my copy yesterday and played the first scenario in place of our TRPG session; loved it. Accidentally used Archers instead of Gaurds for the first room, which no doubt impacted play time, but for game one it wasn't too bad either way. Plenty of good here that I could go on about, and if you're familiar with DnD 5e it'll make sense much quicker, and feel more natural. The guys I played with loved it too, and the secrecy in play created some great tension in the group.

      Only complaint I have is that some of the punchboards / tokens were lined up a little poorly. Mostly the damage and status markers; standees and terrain/rooms were perfect.

      All in all happy with the investment, and looking forward to playing more!

    18. Jason Octavius on

      Thanks for keeping us in the loop Isaac. The delays have been frustrating (Canadian backer), but I know they're not your fault and you're doing everything you can. The constant updates helps make it less frustrating as I know what the current situation is instead of just guessing, so I can at least see the (sometimes slow) progress.

      It's too bad that you have to deal with this instead of being able to just enjoy the massive success your game is for the people who have gotten it.

    19. Ryman Mercer on

      To build on my comment, the box being torn on the corners is my only issue. The game itself looks fantastic. We are currently setting it up, and getting ready to play the first scenario this evening. I truly feel that this will immediately slot in as one of my favorite games. Everything just looks amazing. The box just couldn't handle the awesomeness and is literally bursting at the seams with content. If you ever offer a sturdier replacement box with quality inserts for organization, I would absolutely purchase it! Isaac, thank you for what has turned out to be the best Kickstarter campaign I have been a part of!

    20. Simon Vasey on

      Still waiting for mine. Anyone else in IL, USA waiting too? :(

    21. Jorune

      Has Amazon given an estimate for when they plan to complete backer fulfillment?

    22. Missing avatar

      Richard Trout on

      My copy arrived yesterday (Friday) in Australia. Packing seemed very good. Am very excited to start the campaign, have played 2 Random Dungeons.

      Isaac I can see how much of your own passion is part of this project, thank you for bringing it to light, truly awesome.

      Only niggle I can find so far is the HP & XP trackers - either too tight or too loose. May be able to work out an improvisation?

    23. Dustin Crenshaw on

      Some of us are backers but paid late. So I care about the retail versions stuck in purgatory :)

    24. Hanul Huh on

      I had the same problem as Ryman Mercer, I received the game, but the inner layer of the box was torn down at 2 of the corners and a number of the stickers inside had come off their sheet and stuck to other parts of the game. Really excited to play the game, but I had been hoping to keep the game in prime condition beyond receiving it :-/

    25. Ryman Mercer on

      Got mine yesterday. Unfortunately, three of the four corners on the bottom portion of the box are almost completely ripped. Game looks great, the box.... ugh. As I said though, the game looks great, components look high quality. Can't wait to try it out!

    26. Isaac Childres 4-time creator on

      So I used Amazon for Forge War fulfillment and everything went great. But, yeah, I have now learned to never use them again.

    27. Missing avatar

      Evan Hilborn on

      Thanks for all the hard work and dedication Isaac, can't wait to play it

    28. Gem Abed on

      I hope there's "news" for China/Taiwan/Hong Kong backers next week.

    29. Ashton Green

      I kinda wish Isaac had gone with Starlit Citadel for his Canadian distribution partner, like a few other kickstarters I've been a part of have.

    30. Missing avatar

      Gordon Au on

      Thanks Isaac! So great to hear that Canadian shipments will be starting soon! Looking forward to playing this!

    31. Rob Huntley on

      Amazon has me really annoyed right now. Not only is Gloomhaven not being shipped, two other orders (one bought on the 28th and one on the 1st) still haven't been shipped..I wonder if there's something else going on.

    32. Jorune

      Personally, I think Amazon dropped the ball on this. They are getting them out there no faster than one of these generic fulfillment services. Very disappointed with the company. I had a lot of issues with Amazon fulfillment this past holiday season. As of now, backer 2700+, I've got no notification. Bah!

    33. Jedra7609

      Great to see the game getting out there! I am desperately hoping my copy arrives here in the UK before (or after) my week holiday during half-term in a week's time. Happy Shops can sometimes be very quick or very slow getting Kickstarters out from Germany, so I hope it is one or the other!

    34. ivedefected

      Issac, how... possible is it to slot a 5th player in?