The Voyage Continues to Continue: Shipping Update 4
Hello there, residents of Gloomhaven!
How are we all doing? I know that since the time of you getting your games is so close now, the anxiety is high. Just remember to breathe and stay patient. You've been waiting for over a year now, so I know you can wait just a little bit longer, safe in the knowledge that I'm doing my best to get through the process in a quick and organized way.
So here are the updates on the various fulfillment regions to give you a better idea on time frames.
China/Hong Kong/Taiwan: This has becomes something of a small black eye for the fulfillment, and I feel really bad about it. Every update I tell you that fulfillment is imminent, and then it never happens. I keep sending One Moment Games forceful emails encouraging them to pick up the games from the factory and do the fulfillment, and I keep thinking they will turn around and do it, but yet somehow they still haven't done it. I am at a loss. They now assure me that they will do it after the Chinese New Year, but haven't given me any more specifics. They are aware of how urgent it is, but guessing at what kind of schedule they will employ is not something I'm willing to do anymore. They also say they will send out an email to everyone receiving the game from them apologizing and explaining the situation, so maybe look forward to that? Once again, I just want to apologize personally if you are in this category for taking so long to do something that should have been fast and simple.
Australia/New Zealand: The shipment is at Aetherworks, after hitting a few small speed bumps at the port, and, as far as I know, they are finishing up processing the shipment this week and will begin shipping out the games next week. The processing took some time, but the games should arrive soon! They even sent me some pictures unloading the truck:
Canada: So more bad news here. Last update I said I would keep you informed in the comments about the customs inspection that is holding up the shipment, but...there haven't really been any updates. The shipment is still waiting to be inspected. What I know is that the container is being transported to a facility off-site for the inspection before going back to the port to resume its journey. My customs broker is trying to communicate with that site to see where they are in the process, but doesn't have any concrete info yet. Let's hope for the best, but there may still be many time-consuming steps in this process. Again, I will let you know in the comments as soon as I get any concrete information.
US: All right, we've got mostly good news here. The Amazon shipment safely arrived in Joliet, IL and they processed the boxes. As best as I can tell, though, the shipment was counted and then split into three parts. Two of those parts were then delivered to different Amazon facilities to reduce shipping costs. One of those two seems to have arrived late yesterday, but the other third is still listed as unfulfillable, meaning it's still in transit. So I have uploaded as many orders as I could to start sending out the boxes that are fulfillable, but roughly one third of you may have to wait an extra day or two before I can put in your order. Either way, you'll be getting your game next week, which is good news, I just can't give you an exact day.
Please don't freak out at me about this. It is just a day or two delay. Don't message me asking if your order was one of the ones delayed. I won't have time to answer it. If your order was one of the ones submitted, you'll get a shipping notification soon. If not, you'll get a notification in a day or two. I know you'll end up speculating anyway, so I can tell you that my spreadsheet, in general, is organized by order number, and I cut from the bottom, so the later you came in to the Kickstarter, the more likely your order will be delayed ever so slightly. I'm trying to be as open and upfront as possible about this, so, again, I implore you to stay calm and don't cause me to regret my forthrightness.
EU/Rest of the World: All right, let's take a look at good old CSCL Mercury and see where she's at. We've got a recent reading saying she's off the southwest coast of Spain, scheduled to be in Rotterdam by the 30th. As far as I know, the ETA in Hamburg is Feb. 3, with delivery to Happyshops happening a few days later, given we don't have any more customs delays. In other words, everything is still on schedule, and Happyshops is ready to receive the shipment and get going, though, again, processing always takes time.
So that's the news I have. I hate to sound like a broken record here, but once again I urge patience. If you are emailing me asking where your game is, or calling Aetherworks or Happyshops asking them, you are just delaying the process, sabotaging what you are trying to speed up. The best thing you can do is just wait and be happy that your post-Gloomhaven life will soon begin.
Also, since we are in a critical time with the project, I also want to let you know that I will be writing weekly updates from here on out until everyone receives their game, so I'll see you next week!