Tidying up and the MK3
We really appreciate your patience over the last month.
At the end of last week we finally received a new batch of Mark 2 Minidrives from our suppliers. For those that filled out one of the online forms and requested a Mark 2 they started shipping from the UK at the start of the week. You should receive an email notifying you when the package has been dispatched from our logistics base. If you still haven’t received the email don’t worry we haven’t forgotten about you, it may just mean we are still waiting for your returns envelope or cross-referencing your form if you accidentally submitted it twice.
For any help following up on a Minidrive that you are still expecting please shoot us an email at firstname.lastname@example.org. This is absolutely the best and fastest way to reach us. We know there have been issues with response times but we have taken on two full-time staff to assist us with this and we are hopefully getting better!
To date, we have now shipped over 15,000 Minidrives to over 75 different countries (and working on getting the last remaining Minidrives out…) In undertaking this task, we have done so in good faith, with the full intention of making sure every backer’s pledge is fulfilled. As we have said all along we will endeavour to ensure that every last backer has a product that works and they are happy with.
We hope that by being with us through every update and at every step of the way you have seen and appreciate the difficulties involved in getting this far. It has certainly been a humbling experience for us. In the coming months when things have settled down a bit we hope to post a series of updates to share some of the many lessons we have learnt over this incredible year and try and give something back to this amazing Kickstarter community.
Nifty will always have its roots in Kickstarter. The evolution of the Minidrive from Mark 2 to Mark 3 is absolutely a testament to all our backers. More than just pre-order a Minidrive you have brought it into existence and given it the opportunity to be improved upon.
The Mark 3 has been designed to address all the issues we saw in the field, and we expect it to be ready in June. We will continue to update you on our progress.
All the Best,
Piers, Steve and the Nifty Team