MiniDrive Mk3, notes from the field & returns!
We know some of you still haven't got your MiniDrive and we are working to address that as quickly as we can. We have got a fair number of packages that have bounced due to incomplete addresses or goods being returned to sender. We are working through these, but if you haven't got anything by the 8th of March, please drop us an email to firstname.lastname@example.org and we will sort you out.
MiniDrive Mark 3
After a frenetic couple of months, we have the MiniDrive Mark 3 almost ready to go to tooling! There is so much that we have learnt during this process and we really did come into it green behind the ears. It has been like a beta testing, but for hardware. That is in no way what we had planned (who doesn't want perfection the first time round?), but you guys have been at the bleeding edge - literally - of the MiniDrive, and it is an honour and privilege to share that with you.
The Mark 3 (plus revised packaging) has been designed to address all the issues we have been seeing in the field. It has essentially been re-designed from the ground up, focusing on substantially improving the Aluminium/Body join (read "you'll have to break the entire MiniDrive before this sucker is coming off") as well as changing the microSD card orientation to remove any read/write issues that may occur.
Based on the current tooling schedule (we have to re-do all the tooling), we expect the Mark 3 to be ready by the end of May this year.
This was a completely unexpected error and we are really sorry to everyone who is experiencing this! From email conversations with backers, as well as comments posted on Kickstarter, we have put together a rough and ready field guide to get your MiniDrive up and running temporarily:
The most simple fix is to not push your microSD card too far into the MiniDrive, making sure the back of the microSD card is level with the edge of the body of the MiniDrive. If this means that the MiniDrive is no longer detected in the computer, try easing the microSD card in just a tiny fraction, and testing it in the computer again. If that either causes the computer not to detect the MiniDrive, or the read/write error persists, you'll need to move onto the more in depth fixes.
The first and easiest is to wrap a single band of cello-tape around the body of the MiniDrive, covering the microSD card slot on the side of the MiniDrive and ensuring the place where the "write protection" switch would normally be is properly covered (as previously suggested). Please make sure there is no more than 1 layer of cellotape!
If that doesn't work then try adding (under the tape if you choose) a small piece of cardboard/paper behind the microSD card to help fill in the "gap" https://dl.dropbox.com/u/57549762/Photo%2031-01-2013%2010%2040%2038%20PM2.jpg (thank you Tom Mayer, who originally found this fix)
If any of these fixes work for you, we strongly suggest waiting for the Mark 3 MiniDrive rather than a return out of the current batch, as the error may persist even with a replacement (we are still not sure if it is a MiniDrive specific, microSD card specific or computer specific problem, but it might be a combination of all three).
Retina - not flush
It seems that is a discrepancy of 1mm between the SD card slot depth on some MacBook Pro with Retina Display 15" computers. A minority of MacBook Retinas appear to have a SD card slot of 21.5mm rather than 22.5mm. This discrepancy between the same model of computer hasn't been found in the Pro or Air MacBooks.
Fortunately, the MiniDrive Pro is 1mm shorter than the MiniDrive Retina. The simple solution for this is - if your MiniDrive Retina sticks out from your MacBook Retina by 0.9mm or more, then let us know using the returns form below and we will swap your MiniDrive Retina out for a MiniDrive Pro.
PLEASE NOTE: if you MiniDrive protrudes less than 0.9mm, it is likely that the MiniDrive Pro will not work in your Retina! Please double check before requesting a replacement as otherwise you will be swapping out a working MiniDrive for one that won't work in your computer!
Returns & Replacements
We have finally got our national and international return postage licences sorted out. If you have any issue with your MiniDrive and need it replaced, please fill in the form here:
We will get a pre-paid returns envelope sent out to you so all you need to do is pop it in the post back to us and we'll get a new one sent out to you.