by Wyrd Miniatures
Hey Brandon, refunds should be requested through Kickstarter. We are sorry to hear that you have not been satisfied with our communication.
Do we request refunds VIA kickstarter or directly through Wyrd customer service?
The "not our problem, not our fault" approach to communication is exhausting. I've had the interest drained from me and I am really forcing myself to not let it affect my interest and participation in Malifaux. If TOS is a roaring success, I just buy retail.
I am shocked that customer service isn't doing more to communicate DAILY and making themselves a part of the community attempting some kind of damage control. Instead we wait all week for one short post essentially saying "Big announcements next week!" every week for months now.
I appreciate this information very much.
This is good communication.
If possible, please update us with "on container shipped" and "container received" as these would help us, the backers, feel reassured about delivery of the product.
We all understand communicating with China can be difficult, we can take good news and bad news, just please keep the communication lines flowing.