Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Can I get a refund?
Website says 2017 so we're getting it this year you're still taking pre-orders ?
This is a lesson for all of us backers. Buyer beware?
No updates for more than year, sad. If the project didn't work out' that's fine. But since you are not giving any updates it should probably mean you are not working on it. You still may save your personal reputation by returning at least part of the money.
The company is still in business as I give them a call, though they still not sure about manufacturing status. It must be a frustrating situation for them. The same tech I have seen last summer in other museum display in China, not a brand new tech anyway. With the pushing of VR, it is behind time now. Many shops using same tech for display, though in smaller size. The development is sort of behind competition.
Update? Reply? Nothing.........
Can you post a update regarding the holus estimate delivery or refund?
Question we should be asking ourselves is whether this is a scam?
Under the "post comment" it says to be respectful and considerate....why won't they practice what they preach? I am out $1100.00 for a couple of years and that is not respectful nor considerate. And then to not get any responses, while we gave them money up front years ago! I would like my money refunded with interest, as I am so not interested in this project anymore. By the time it comes out (if it ever does) it will be yesterdays technology! Not what I signed up for!
I read that one campaign has managed to offer refunds and returns to its backers.
This hologram project is sounding either very delayed or more a sci-fi dream?
I can't believe I have had to wait this long for so much money being tied up in the meantime.
How long do I have wait?
Well I did get a reply. Which is not much of a reply. Just more promises.
MAR 15, 2017 | 04:51PM UTC
I am sorry for the late reply.
Our product Holus are till under manufacture process and won’t be available for shipment right now. We encountered some difficulties during manufacture stage and our founders are till negotiating the details with the factory. The estimated delivery date will be around Fall 2017.
We certainly appreciate your support so far and apologize for all the delays. Our team are trying our best to speed up the whole process and wish to fulfill the delivery as soon as possible.
Thank you for your patience!
Where is my holus?!
Wow, not looking good here is it? I was one of the first backers too and really excited to see this product, even at beta stage. Where is my holus?
Well they aren't responding to anything. I can't see how they would entertain any requests for refunds.
my mistake... 2 years waiting!
Time to start requesting refunds i think. Why is kickstarter allowing these supposed companies to set up these projects that quite clearly have no intention of providing a finished product. there needs to be more safeguards for the backers to stop these scammers. lets not forget if this holus is eventually sent to the backers then we still have to pay the shipping. its a bit insulting when a person has pledged $750 and still a year later we're still waiting. not good enough. i want my money back please.
Haven't been actively following this one but... Has anyone received anything? Physical or otherwise.
This is the second project I funded and the same thing no response and kick starter doesn't care because they already have their money!!!!!!!
I think we (the backers) need to accept that this project is over and we'll never see a product or a refund.
I have not received any product, even though I was one of the first bakers!?
What's happening there?
Wondering where I can update my address since I have moved provinces. An update would be nice as well. Thank you
This is very professional
Do they even check this anymore or they gave up?
This is the most expensive thing I backed at this platform. If your team still have a little respect to your backers, pls make a refund plan to us. Or, you are lier! Shame on you.
another scams？if it is. I will never sponsor any product here again. This is a fraud platform.
Still no updates on the manufacturing schedule?
I hope this project doesn't work out to be a scam just like the ZNAPS! This was one of the things I want to the most on kick starter and made me join�
November 27 last we hear from you guys update would be nice.
New year same problems!!
What is going on ?
May i know when is this shipping?
Im japanese backer.
I want join to Holus2.0 SDK Beta program!
I am Maker.
Unity PlugIn? or OtherSDK?
You promised that you would give delivery dates in Fall 2016. So please at least give an indication of what can be expected.
What is your plan now to get the backers what you offered ? You have slipped many months already and like what the previous guys mentioned ...it is beginning to smell. Think Kickstarter needs to scrutinize you guys further and everyone is loosing patience and faith in the project.
Awaiting you response!
You guys need to seriously consider offering refunds for the 100s of backers that have lost faith in this project.
Any update on the manufacturing date?
Thank you for all your messages. First of all, we apologize for the late reply and thank you for the support until now. Your patients had indeed been our strength working diligently to provide you the best result we can. We are a small team to handle this project. So far the budget has been used for negotiation with the manufacture, hardware improvements as mentioned in previous updates and finishing Holus SDK including documentation, applications and tutorials.
We know that as a young team and company, the backers from Kickstarter supported and trusted us from the beginning. We understand that it is not easy situation for backers. During past one year, we were always thinking on how to make the product perfect and try as much as we can to make the product better every day. What we want finally is to deliver Holus to you, and it will be a moment you won’t be disappointed with it at all. You will feel it is already not the one you saw on Kickstarter video, instead, it is a clear upgrade from 1st version to Holus 2.0. And these changes we know will bring value to you and your family with variety of apps to use from.
With all the goals left so far to fulfil, we will improve our time and budget management more for which we saw our backers got disappointed because you have to wait for a long time. Also due to having very little resources to be spent on customer service, we feel really bad about ourselves for not making you happy and providing what you deserve on time.
But we are not giving up, there are new achievements for manufacturing process. Previously, the key part of Holus was its image quality which would originally cost our unit beyond what we were offering on Kickstarter. In order to bring down the price to what we have asked from backers, we had been asked to provide $2million upfront for modelling fee from our previous manufacturers.
This was the major setback for our first delay and throughout all these months we have now figured out a design that can go into manufacturing process without us providing such a high modelling fee without losing the quality.
As mentioned in the comment section before, we are still waiting for our manufacturers to provide us with the exact timeline to give us the dates for new model making and manufacturing dates. We have already lined our post manufacturing supply chain management system for inventory and shipping. And as promised all our Kickstarter backers will get the first priority and in fact our first batch of manufacturing is only focused on Kickstarter units.
Meanwhile, we have been also hard at working on Holus applications which we will plan to release on all the major app stores. For our Kickstarter backers we will provide it for free due your wonderful support right from the beginning. Infact there will be a separate update coming on this as well very soon.
We would also like to know if you would like to join our SDK beta testing team and help us test plugins for Unity at this point. We will share documentation and other details with you, when you are willing to sign up for the program.
Hope we can continue working together, because we all know the simple move in this new direction of holographic reality which has never happened before has certainly not come as an easy milestone for us. But we made it together so far and we are always here to answer any queries you may have and listen to any suggestions, ideas and advice you may have for our team for better performance. We will always stand besides for what we all together saw a future.
Please, leave us your feedback on the following
1) Your interest in the participation of the Holus SDK Beta program.
2) You are interested in SDK and app development update apart/ No I am only interested in manufacturing update.
3) Any other feedback for our team.
3 days still no answer how did we get here you guys were so good.
So are we any further in production maybe a time frame.Hopefully we get it before Christmas.
Hi Ken, Ultimate and Lee. As you can see our message on Nov 2nd, we are working hard on acquiring dates from our manufacturers on shipping timeline. As of now, what we can say that our manufacturing has begun but in very early stages as it goes through several stages after that in order to have product ready to be shipped. And we plan to provide correct information with all the proof in a very transparent manner. Hope this helps for now.
Same problem...nothing heard..what happened????