City of Dalem
Budd here, just wanted to start this update off by giving my companions on the other side of CIA with the Under The Dog project a huge congrats on hitting and exceeding their Kickstarter goal!!! Not only that, Under The Dog is now the highest funded animation project on Kickstarter to date! Don’t believe me? Follow this link!
(Big thanks to Phoenix forum member Karmacappa for posting that link!)
But enough of the UTD stuff. Pretty sure you guys have heard enough. We want Project Phoenix related stuff right?? Well I managed to get us some concept art for one of the areas. May I present to you…
The City of Dalem
wait.. here's another pic!!!
What do you think?? Is that a Colosseum of some sort in the middle or maybe an amphitheater?? What do you think? Let me know your opinions on the forums!
New Support System
For those of you that haven’t caught on. Not only am I your community manager, somehow I also decided to pick up the slack on handling the support tickets. I’ve implemented a support ticket tracking system just for you guys because I noticed that some support calls weren’t getting followed up in a timely manner, but that’s not the case anymore (at least not while I’m still here). If you contacted us to get an account or pledge related issue resolved, don’t worry we have not forgotten about you! When we say we’ll get back to you, we will!
This system has been in place for a good few weeks and there’s already been drastic improvement on the customer support side for the project. If you contacted months ago and didn’t get a response, shoot us an e-mail now at email@example.com with the info and I’ll personally handle your issue. Yes I know it takes away from my forum trolling but it’s way more fun when we all the support issues are out of the way.
PS. For those that missed Hiro’s AMA he did for UTD a few days ago. He leaked out the UTD x Project Phoenix exclusive item. If you missed it have a look for it here. I’m not going to say any more about it since it isn’t 100% confirmed yet.