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HAPIfork Is the Smart Fork That Helps You Eat Healthier, Eat Slower and Lose Weight By Eating at the Right Time and at the Right Speed
HAPIfork Is the Smart Fork That Helps You Eat Healthier, Eat Slower and Lose Weight By Eating at the Right Time and at the Right Speed
1,268 backers pledged $134,743 to help bring this project to life.

A little issue on the fork’s head

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Hello HAPI Backers,  

We've received all your messages, following up on the shipment of your HAPIforks, and we're making sure to reply to each one of you! In the meantime, here are more fresh updates...

As you know, we shipped the first HAPIforks to our beta-test backers at the end of September and a sample mass production HAPIforks to 200 Kickstarter backers in early October. Some of you are actually having lunch and dinner with the HAPIfork on a daily basis. That makes us proud and HAPI!  

After two weeks of intensive use, we received a lot of very encouraging feedback about the product itself, the Bluetooth mobile app and the online dashboard. Great!  

All was super positive until we discovered that there was a small issue—for approximately 10% of items—with the fork heads that happens during specific conditions which we have determined to be related to temperature change. The result is a small hairline fracture that appears on the neck of the fork head. You can look at the picture to better understand what we're talking about.

The Quality Control team has identified the issue that happens during specific conditions related to temperature change

A small hairline fracture appears on the neck of the fork head in 10% of the cases.

Well, the point is we don't want to take any chances, and we want to be 100% sure that your very first HAPIfork experience will be smooth and flawless. Your satisfaction as a backer is on top of our priority list.

So, to ensure that you're HAPI with what you receive, we decided to return the Kickstarter backers’ second shipment to our factory in China. We will have every single fork head replaced next week. We are very lucky that our manufacturing partners have been fully cooperating with us in this situation, making sure that the HAPIfork that our customers receive is durable when subjected to temperature fluctuations. The factory has assured us that they are using polycarbonate plastic, the most hygienic and the strongest kind, the same type that is used for the iPhone 5c.

As you can imagine, this will cause a delay in the HAPIfork delivery which should be about 2 weeks. As of now, we plan to ship your HAPIfork before mid-November and we hope to get your full support on this important decision we took!

Of course, we'll also send new replacement fork heads to all of you who already received a HAPIfork showing this small hairline fracture. Just inform us at feedback@hapilabs.com.

So in short, don't worry, be HAPI, all is under control :) I would like to apologize for the delay and to make it up to all of you I would also like to extend a 50% discount towards a purchase of a second HAPIfork for ALL our Kickstarter backers. More details to come….

Have a HAPI day!  

Fabrice Boutain, CEO of HAPILABS 

Maurizio, renard, and 9 more people like this update.

Comments

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    1. Jacques, Fabrice, Andrew & the HAPI team Creator on November 7, 2013

      @Bryan thanks for the comments!

      Of course, we'd like to assure everyone that our team is doing its best to get you your HAPIfork as we promised! You have invested in our project and for that we are truly thankful! You have our full commitment that your rewards will be delivered :-)

    2. Bryan on October 29, 2013

      @Pamela You're not getting your money back. It's an investment just like you said. Meaning there's a risk and a chance you won't get anything in return.

    3. Bryan on October 29, 2013

      Take your time with the product... just make sure it's a solid product.

    4. Fabrice A Boutain on October 29, 2013

      @Pamela will drop you an email now ! We will also try to call you to discuss further.
      I am presently in Asia and working with the factory near Hong Kong.....we will have some good news to share in the coming days.

      @Stephanie : I understand and we are really doing our best. we will have good news to share.
      We also have an important firmware update coming soon !

      @John : Thanks ! We appreciate your support

    5. Willson Stephanie on October 25, 2013

      I have resigned myself to this being unreal.

    6. Missing avatar

      JOHN J VALLUS on October 25, 2013

      I'm fine with the delay to get the product right !!!

    7. MyNDTALK with Dr. Pamela Brewer on October 25, 2013

      I am extremely unhappy wit HAPI! Despite several emails from me inquiring as to when I will receive my order - all I get are canned responses - and NO product. I am so very sorry I chose to participate in this project. If you are NOT going to send the product - then REFUND my initial investment. I have to say that this experience has really colored my willingness to participate in KickStarter!

    8. Fabrice A Boutain on October 25, 2013

      Thanks All for your comments.
      We really appreciate your help and understanding.
      I am so proud of our HAPI team ! They are working so hard right now and
      are so commited to make HAPIfork a great product and HAPI.com an amazing platform.

      @Dirk - thanks for your comments ! Will post your more info...
      @Narthasha : international orders should be ready in about 2 weeks as well of course.
      @David : thanks a lot !
      @Holger : thanks you so much... YES !

    9. Missing avatar

      Dirk C. Hoff on October 25, 2013

      Polycarbonate is a very tough plastic material. However under stress induced by eg manufacturing and assembly, over time, so-called stress cracking will occur. This process is accelerated under the influence of solvents and several household and dishwasher detergents.
      May be polycarbonate is not the correct material for this application.

    10. Nartasha Alger on October 25, 2013

      Hi there,
      I have only been receiving generic emails in relation to the progress of receiving my Hapifork. I ordered one for my husband as part of his birthday gift (for September). I am completely happy to keep waiting for the product to be fixed. In saying that, can someone let me know if the generic email is my notification of when I will receive the fork in the UK? I haven't even received a faulty one.
      Kind regards.

    11. David Phillips on October 25, 2013

      I would certainly buy another HAPIfork if there was a 50% discount for backers..

    12. Holger Dubben on October 25, 2013

      I really appreciate your effort and commitment to making HAPIfork a great product! So two more weeks is no problem, at least for me ;-)