May Update - Fulfillment still in progress and KS-3 launch date
Hello Shieldmaiden backers!
By now most of you have received the parcels containing the rewards of this project! :-D
The project is not yet over though, so please expect at least 2 more updates before we wrap this up! This month's update will be divided in the following sections
- Some people never paid for their P&P
- Backers that still haven't received their pledges even if they paid P&P
- Missing items from pledges
- Packaging of the parcels/ Boxes
- Overall view of the final result
- KS-3 launch date
Let's start! :-)
Some people haven't paid for shipping
As you well know shipping was to be charged after the project ended and close to the delivery date, as was very clearly written on our main campaign page when the project launched.
We informed people from the December update that we would commence collecting on January. On January's update we specified the "how to" and provided the link (which doesn't work anymore since the deadline passed). Due to many people missing out on that, we re-opened it a 2nd time in February and left it open till March 6th. Even after that we scrambled to squeeze latecomers all the same. The deadline however was pushing and we didn't want DHL to have an excuse to back from the deal we had struck with them regarding tracking numbers which we secured for you without any additional charges.
It is only logical to clarify that it would be a financial idiocy (I don't know how to put it any better terms, apologies) to have parcels sent out without having received the funds to cover the respective costs. This is also the main reason this update is coming up a week earlier than we had planned for.
Ever since we came back from our vacation we are interacting with people asking "where is my parcel since I have paid for shipping", only to find out they had actually never paid for shippping and therefore (obivously) nothing was mailed to them! Thankfully both backers and Shieldwolf Team are very patient and polite and messages being dealt with since we are all after the same thing, we want to send you the rewards as much as you want them received :-)
To resolve this issue we are interacting and invoicing each and everyone separately. This is a very time consuming process and we calculate it will take almost the entire month. Worst case scenario early June.
Backers that still haven't received their pledges even if they paid P&P
This is a trivial number; we calculate that it's no more than 10 parcels in total, which never reached you for 3 reasons (a couple of them was our overlook, others DHL couldn't trace you, and finally Brazil and Russia being a no-man zone).
Any parcel we received that was returned has already been slinged back via ELTA Greek Postal Service (holds a very solid reputation). Same will go for any following parcel, we will certainly not charge you a 2nd time as that's not your responsability.
We expect DHL to supply us with the final report tomorrow, therefore we will have in our hands the exact list of what went where and who signed for what.
Missing items from pledges
From a first assessment we see that most pledges had no errors in the packaging. The most common of all seems to be the missing Dragon Riders, which we commenced making new moulds and are now casting to cover that
We will eventually sent everything out to people missing this or any other items but please have patience as this takes a lot of time to find out what's missing where, crosscheck with our data and mail. In order to clarify by "a lot of time" we mean end of June.
Packaging of the parcels/ Boxes
We did our best to make sure that your items arrived as safely as possible, knowing the abuse they usually undertake when travelling around the world. Some packaging wasn't addmittingly optimal but we tried our best. For any broken items please don't hesitate to take a picture and contact us in order to make up for that.
The intention was to send everything in retail packaging, both plastics and resin items. Some resin items were taken out of the blisters+foam and put in small plastic bags because the volume of the parcel exceeded the limits. Those we could fit stayed as they were. As far as the boxes for the plastics, some people may unfairly think that was did that to save a few pennies. They are partially correct. We did that in order to save up, but not pennies, time! Unlike our Mountain Orc kit, the retail boxes for our plastic kit were not printed in Greece but in the UK. They were delivered IIRC on the 24th of April. We knew they had delayed and therefore chose not to wait for them since our plastic is solid enough and should have resisted without them on top of we having already delayed we didn't want to stall an longer.
Perhaps we should have asked you first but although we thought of it we decided not to. The reason is very straightforward, there was the logical scenario that some would have wanted with boxes and some without. Logistically a nightmare!
Overall view of the final result
We are very content with what we delivered but it's naturally more important to know what you think. We take it for granted that having a 100% satisfactory response is impossible, but we hope the percentage is high enough to justify both the funds, time and effort committed by both sides. And it does take a lot of effort and a whole lot of things many will never hear about.
Here's one of the initial lay-outs for example you had never seen before
The matter of the spears we have seen mentioned should also be addressed. We had already spoken more than enough in the comment section but it's best to clarify it in another update also since it's apparently not clear to eveyrone. And it si fair enough to say that it is our responsability for that, no argument here.
Even during the campaign we said that the bident would probably be dropped as it didn't fit the theme (update #13) and that we would add a single spear and then try to break the banner up to also make optional spears out of it. Good idea, not easy to tool the way we had designed it though; it ended up costing us additional funds and considerable amount of time and effort, only to realize in the end that we had to drop it completely. A single spear repeated 2-3 times per box would have been inadequate since even four boxes wouldn't have enough to make a 20man strong spear version. We did walk away with the augmented expereince on tooling and in order to make sure any confusion or bad communication from our side is avoided in future projects, we will be only putting up renders of type of weaponry that will be tooled 100%.
Finally, for anyone asking why we didn't substitute the render in the main page as it features on the front, try to remember it was a 15 day campaign with a lot happening, it simply slipped by. Once the final decisions on tooling had been taken, it would have been ill considerate to remove it after the project ended. If for any reason you think we did this on purpose, please feel free not to support us ever again. For the record, we certainly didn't do it on purpose.
I'm also sharing with you a (funny) point of view on our wolves for example, we copy pasted their exact texts:
Australian backer from a wargaming forum: […]The wolves are just terrible. The heads are enormous and don't fit the bodies without a load of green stuff work. They also have really derpy smiling faces and don't look in the least intimidating. [...] Wolves are going in the bin…[…]
Malta backer in private message via KS: […] Since the quality of the ice wolves is superb, I would also like to get a blister of Great Wolves so I would have both type of wolves. […]
We deliberately don't mention their names but we thought it would be interesting to share with you some of the things we see from the creator's side :-)
KS-3 launch date
Those of you who received their rewards should have got this by now
For some of you this may not mean much but for us it does since Shieldwolf had never done any science fiction miniatures. Our research indicates that a lot of our supporters -even those who didn't back the Shieldmaiden project- would however be interested in us offering these in our next project. The change was very drastic and we will see where it brings us.
This project with your support allowed us to create not only the most affordable but also the only complete Female Barbarian fantasy army. With the augmented knowledge we received from this project, Shieldwolf Miniatures looks even higher and we mean to raise the bar like never before! A Female Paladin fantasy army, a Female Paladin space army and a Shieldmaiden Space army done in hard plastic and offering huge affordability has never been done before (to our knowledge at least) and we are more than happy to pick up the glove and attempt to make this into a reality. With your help it can be done! :-)
As you know as an additional token of appreciation, we gave the backers of this project here the decision of what comes first. So, Wolf Wardens come first, just like you asked for. We are even considering to tilt our Warmaidens (who we are looking very forward to since it will allow us not only to create a very unique faction but also prove the super dynamic posing we can offer with our know-how) in favor of the Paladin faction as we mean to supply not only our supporters with a wider range but also commence supporting the Talliareum faction. We would like to know what you think of this.
Finally, the date of the KS-3 (we are calling it like that to abbreviate) was May 30th, but recent developments have resulted in that KS-3 launch date will be postponed, probably for the end of the Summer.
We are all very eager to launch it and create more unique goodies, but we cannot allow backers from this project not to be dealt with first! Considering you might have been in their place -even if you happen to be among those who already have your rewards in front of you- we think you will agree with us.
I think that is all for now, as always please comment/suggest below!
The Shieldwolf Team.