In this update we outline the current shipping status, and address questions we are frequently receiving from backers regarding the product and the app.
During the past month we shipped around 400 units to domestic backers.
If you are among these backers, and have not opened your package and registered your BitLock, please do it now. We really need your feedback. Since the first shipment batch, we have made numerous improvements to both Android and iPhone apps, based on the backers feedback.
We still have some work to do to perfect the app and we need as much feedback as possible to improve the user experience. (Below in this post, we go through some of the feedback we received from backers and the follow-on improvements accordingly.)
However, we ran into several issues with international shipping and we decided to partner up with a logistics company to bulk ship all of the remaining rewards together. Here’s a summary of challenges we had to address:
a) The cost of shipping with door-to-door tracking information to many international destinations has been enormous. For example FedEx to most European countries cost above $100! We needed to figure out a way to offer door-to-door tracking while keeping the shipping cost reasonable. To address this, we partnered with a shipping logistics company who will bulk ship to each country and then use local post in destination country to the recipient. They will simply send a truck to our warehouse next week and they take care of distribution for us.
b) VAT/Duties: We also wanted to minimize value added tax and duty burden on the recipient. Our logistic partner will be helping us to achieve that as well.
c) Customs: we needed to make sure all of the documents that are necessary to clear customs in each country are included in the package.
We still do not have the information of over 400 of our backers. We must have your information including your address before we can ship to you. Since we are bulk shipping our next batch, we need everyone to finish the survey by next week June 15th. Otherwise we must place you in the next shipping batch with the recent non-Kickstarter pre-orders scheduled for beginning of August. We are going to send a survey reminder through BackerKit again. If you have never received the survey, please check your spam folder.
Android app release
In case you missed it, Android App has been on Google Play for the last couple of weeks. We made three releases during this time addressing some bugs backers reported. The Android app is now a lot more robust on many devices than before. You can install the app from here:
We received a lot of feedback from backers and made numerous improvements to both iPhone and Android app. Here’s a short list of issues/comments:
1) Non-Facebook login
In the first app release, we only had Facebook login. We quickly implemented non-Facebook login system to offer different options to all users. This is now fully implemented on both iOS and Android.
2) Off-line login
Please note that the app is designed so that you do not have be connected to internet to use your BitLock. You only need to have data on your phone the first time you register BitLock and log into the app. Previously there were some glitches that forced the user to re-log in once in a while. The issue is fixed in the upcoming app release.
3) Dark screen after launching the app
If you have been using the app constantly you might have noticed that sometimes after opening the app, the screen would go dark and you had to restart the app to get through the dark screen. This was an issue with detecting internet/servicer reachability to automatically switch to offline mode. The issue is fixed in the upcoming app release (pending apple review).
4) Android device compatibility
Some Android users had reported issues with Bluetooth connection. We have addressed most of these issues in the current Android app. There might still be some issues especially with old devices running lollipop 5 and above versions of Android. The application is very stable on all Samsung, Motorola, HTC, and Nexus 5,6 phones.
1) How to delete/update lock information:
To edit or delete the lock from the app, on iPhone you should left swipe on the lock item to reveal the “Edit” and “Remove” options. This is a standard iOS widget. On Android you should long press on the lock name to reveal the “Edit” and “Remove” icons.
2) How does the combination code works?
Please watch this video that explains entering the code. Basically the code is entered as a sequence of button presses switching from one button to the next at each digit. For example four presses means number 4. To enter the combination, you must long press either of the buttons for three seconds. Also, it does not matter which button you choose to start the sequence.
If you enter the combination incorrectly, you must wait for the lock to go back sleep mode to re-try. We are going to make some improvements to the combo system through an over the air update to allow for multiple re-tries.
3) Why the lock does not change state when I press the button?
Please note that you must not pull the U-bar when pressing the button on the lock or place the locking mechanism under any tension. The locking system will refuse to move if it detects any tension. This is designed to prevent the shackle (U-bar) from falling off if hanging from the lock under accidental button presses during the transport. Please make sure you put the phone inside your pocket and use both your hands, with one hand on the base and the other on the shackle to unlock. Similar to any lock, you need to use both hands to remove the U-bar. One-handed operation is impractical.
4) I cannot fine the Android app on Google Play.
If you cannot find the Android app on Google Play, It means your phone is not supported. Google automatically hides the app if your phone is not supported.
5) Did I receive the wrong T-shirt size?
Please do not rely on the labeling on the T-shirts. The T-shirts are made in Taiwan and follow Asian size standard. Please try on the t-shirt and do not judge the labeling.
6) What happens after 5 years when the battery dies?
You can easily replace the battery after 5 years. You will get a notification on your phone when the battery level is low. The battery level feature will come in the next app update.
7) What if BitLock is locked when the battery dies? How do I open the lock if that happens?
We prevent BitLock from locking back if the battery level drops below the certain threshold. In the very unlikely scenario that the lock battery dies when it is locked (assuming that you ignore the low battery notifications for a long time, and store the lock for many years after the low battery notification), there's a hidden Micro USB emergency port that you use to power the lock and release the U-bar. The port is under the blue cover and you need to cut a portion of the cover to access it. We decided to completely cover the port since it would probably never get used and exposing it would also create water-proofing issues.
Thanks for your support,