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The customs department in my country damaged my gift. Gift wrapping was ripped open and thrown away. The package was sliced form the side then patched with tons of plastic tape with the customs department logo/label. Thus, the side of the journal was damaged with multiple blade cuts. I filed a complaint with the customs department in my country.
I contacted the creator and explained the situation, and he provided nothing less than top tier customer service. Was able to order a replacement journal from him despite how busy he is delivering to other backers while waiting for my damage claims from customs. Super fast customer service, and I should be getting the replacement well before Christmas.
I got the journal as a present to me.
It just arrived.
Gift-wrapped as I specified because I thought it be nice to put it under the Christmas tree.
But now it looks so beautifully wrapped, can I wait until Christmas Day to unwrap it?!
Thank you, Timeless Resistance.
Received, love the leather, thank you very much !!!
Hello, Hien Tran, Gift wrapping is free for all backers who pledged for all special offers. There is no extra charge for it :)
I thought the gift wrapping was free? Were we supposed pay extra for that? o.O"
Hi Zhou, Thank you for a comment :) Gift wrapping for Zhou - Checked! :)
Hi, I've pledged €64 for one leather journal (including a journal €49+postage €10+gift wrapping €5). Please take a look and help me to remark the gift wrapping :)
Dear Jaq Vn LvRn,
thank you so much for your question. As I can see you bought Leather Cosmetic Bag "Autumn Leaves" with "Free Leather Balm" option. So in this case no need to do nothing extra :) Leather Cosmetic Bag "Autumn Leaves" and leather care balsam will reach you at the beginning of December. Please let me know if you have any other questions. Best wishes, Arthur
Hi... how to add the leather care balsam?
Hi Dekker, Thank you for your question. As far as I checked there is no option for that here on Kickstarter. But you can pledge for one reward just by adding the money amount of multiple products you like to have and let us know about it :)
hello, is it possible to combine shipping costs when backing multiple products?