Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
does anyway have the v12 firmware?
have you fixed the latest spam issue?
Sorry we were migrating servers.
The links at http://www.iusbport.com are now fixed.
The new place for support is http://support.hypershop.com
firmware > found one here
Can somebody repost some firmware here (on yousendit or other repositories) : all the links to them are broken on the website and forums :-(
Guess who just got *MORE SPAM* !! That's right! Me!
If anyone is wondering on the health of this item: After 2 or 3 months upon the CloudFTP devices being shipped and received by backers, firmware updates and the promise of an API died. There have been no updates from Daniel, Sanho, or Hypershop on updates to the product or support. This was a flash in the pan.
I'm sorry -- I do not accept that. Not only have I already subscribed -- REPEATEDLY, and on June 28, 2012, you personally claimed to be validating I was off the email list. Why should I believe you this time, when you clearly have no respect for someone that gave you money to help you get started... I should also point out that you broke the law in the US when you failed to follow the CAN-SPAM act -- I repeatedly requested removal from your spam lists more than 10 days ago, yet you still spam me.
@ozymandias Sorry we just switched providers for our email marketing and for some reason the unsubscribe preference was not captured. If you do not wish to receive our email anymore, just click unsubscribe once again. Sorry.
Why do you keep spamming me with crap from hypershop?
i have been trying to get the CloudFTP to work and no luck. and when i email support they are not reading what i am writing. i was one of the original donators. yesterday was the first time i've tried to use the CloudFTP and it does not work. probably need to update the firmware and refresh but it is not working.
downloaded CloudFTP, unzipped, put on a thumb drive, put it in my CloudFTP. it boots up and finishes booting until i see the name i created along with the password. it never says REFRESH. it does, however, read the thumb drive so i know it sees it's connected.
any other ideas on how to get this to work? do i need an intermediate firmware update before i go to version 28? or any other thoughts?
seems like a great idea but not so much if i can't get it to work!!
Any status on apps for the CloudFTP?
Could anyone tell me how I could copy my mp3 file (USB Drive) to my iPod via CloudFTP ? Or I can't do it ?
@Daniel I seemed to have lost the charging cable...could I purchase a replacement?
I don't know the answer but maybe you can look at the forum (cloudftp.freeforums.org) or directly ask the support at Sanho or hypershop.com.
Can anyone tell me how to use mine with the goodreader app? Much appreciated!
Playing with my CloudFTP's - trying to set them up for use as Mac TimeMachine destinations. Updated to firmware v12 (v14 and v20, referred to on the forum are now gone it seems). There is a major bug remaining in the smb protocol (should I use something else for my mac Lion machines?) restricts the usable usb partition to 12.5 MB. Not much help when you have a 320GB (HFS+) drive attached.
This has been much mentioned in the forum but not sure when it will be fixed. The Hyperdrive website seems to only host the v11 and v12 documents but is dead for any other use (at least today).
Hope springs eternal...
I just received my 2 CloudFTP a couple of days ago !!! Woohoo !!! My wife was impressed when I was able to stream a movie from an External HD to her iPad2 :) Just this week I had to manually transfer a movie to her iPad2 through iTunes :( She loves to spend time on our patio using her iPad2, now she can watch a movie out there (it will be great once we get our other KickStarter Product Hidden Radio & BlueTooth Speaker) . I must admit this is very exciting for me since I am a backer of 11 projects and this is my first product through KickStarter ... I ca now tell my friends that "yes these are real projects and real people ... lol" thanks for a great product !!! Go Crowd Sourcing !!!
Thanks Steve, I appreciate you taking the time to address my concern and issue.
@ozymandias The newsletter system is an automated system. We don't manually add people and if you click unsubscribe, you should have been taken off the list. Can you message me your email address so that we can make sure that you are removed from the list?
Have you been to http://www.hypershop.com/v/vspfiles/downloads/WD7START_V14.SEF.zip to get the update? I successfully updated from V12 (of course you need to unzip and rename the file per the instructions http://hypershop.dozuki.com/Guide/How-to-update-firmware-on-the-CloudFTP-/37/1
I have my CloudFTP and have tried to update it, please note that your V14 upgrade is impossible to locate. In any event, my Cloud WILL NOT upgrade, I have joined the forum, I have attempted to go through Hypershop and am currently "chatting" with Anthony in an attempt to remedy my problem. The only problem is this, Anthony came on line acknowledged my problem and has disappeared. Please send me a replacement unit.
@Daniel -- I was at least hoping you would take notice and attempt to fix things. Guess I will actually file this thing.
Still awaiting mine to arrive, any input in whats taking so long?
@heckert there is no chance to get an exact details about the refusal. They say something about problems with the powerplug... and the missing German manual ?!?!?!
Also "Die CE-Kennzeichnung wurde bemängelt sowie die EG-Konfromitätserklärung".
Somebody from hypershop retries to send me my cloudftp.
@Daniel Chin I will be filing a complaint with the Better Business Bureau. I have repeatedly logged into your website and selected not to receive spam messages, and I have posted on here several times regarding them -- yet I still get spam from Hypershop -- the third party website you forced us to register with to get the devices we paid for.
My so called allegation are based on two facts:
-The post of aj77 stating that german authorities refused his unit
-My own experience with two units. Both units had burned after the 5Vstep up-converter had burned due to inductive overload occuring on load transients.
There was no fuse or current limiting device, so the LiOn-Batt was permanently shorted.
Naturall current flow is excessice in such cases.
The PCB burnt and a blister is documented.
I ended this by dissambling the battery as fast as I could.
How can you say there was no fire hazard?
Are you joking?
@heckert Your allegations are totally baseless.
CloudFTP has passed the following certifications
Our first batch of units were NEVER a fire hazard. There were some isolated incidents of fuses/ICs being burnt out but there were no open flames or any danger of fire. These first batch of units were the same units that were sent for testing and received CE/FCC certification.
This comment page is not for customer support enquiries. As mentioned in the updates and product literature, all customer support enquires should be directed to our official website http://www.hypershop.com
You should consider informing the US authorities about the results of the "Bundesnetzagentur"
@aj77 Both devices, the one of my wife and mine, do under no circumstance operate longer than a few hours without shutting down eventually. This makes them useless and so they are stored somewhere in the cellar.
Yes, it is a shame to ship these units to Europe without complying with our regulations,
this is definitely ILLEGAL!.
The first lot of units were prone to fire hazard, and perhaps this is the reason for the withdrawal of your unit. Although he knew this, Mr Chin did not warn his customers.
And if you read this thread you will quickly discover that generally Mr Chin is reluctant to all kind of customer enquiries.
Besides I would like to know further details for the refusal by Bundesnetzagentur:
-was it security issues ("low voltage directive = LVD)
-was it an issue of electromagnetic compliance ("EMC")
-was it an issue of radio frequencies ("R&TTE")
I wonder if these units are not conform to the European Market regulations, are they conform to the American or Chinese Market either?
@heckert a letter from german customs arrived today.
no chance to get the device! It's not allowed to import the cloudFTP to Germany.
The "bundesnetzagentur" said: es handelt such um win nochkonformes Erzeugnis".
what did you do with the device?
Hi- Firstly, I'm a satisfied backer, been happily using my CloudFTP with no issues. The two pieces of feedback for an even better experience:
1. Improvement of the software, noticed that a native iOS app is in the works, any projected timeline? My kids struggle with navigating the contents.
2. Combined device - would be great if you combined your cloudftp with your hard drive for apple product. Assuming this is in the works as well, any idea when that will be available?
Yes, the Bundesnetzagentur checks IT-equipment and charges the producer in case ot failing to comply with EU-regulations (R&TTE-,LVD- and RoHS-directive). Please let us know the results when they are through.
the problem is not the CE-sign. the problem is the missing german manual, missing translation of the declarations shipped with the unit and so on...
so my cloudFTP has to be approved by some agency called "Marktüberwachungsbehörden" and because there is WLAN in the unit, the agency "RegTP" has to check the unit, too.
this takes about 3 weeks, but I don't have to pay anything for that ;-)
after these 3 weeks, the agencies decide to destroy or not destroy - that's the question ;-)
@aj77 Yes, I live in Germany. Did not have that problem with customs since CE-marking is on the boxes now. But I encountered problems with customs with the first charge with no markings and no envoice at all. Could save you hours of spoiled lifetime if customs destroy your CloudFTP.
is there anyone from Germany, who got the CloudFTP?
I got some customs declaration, that there is a problem with "Kennzeichnungsvorschriften nach den Produktsicherheitsgesetzen" (eng: marking requirements of product safty act).
@daniel: the CE-sign is on the box, isn't it? so what can we do, if customs have to destroy my CloudFTP?
There is a serious need for consolidation of support and services with this project. This project has now been spread over KickStarter.com, hypershop.com, freeforum.org, and views.fm. I would not have expected a project, backed by a successful(?) corporation to be running support in such a manner. A project backed by one cash-strapped person running the entire thing out of his apartment would be another matter. Is there any reason why this could not have been kept to KickStarter.com and hypershop.com? Is there a timeline in place to consolidate all the information and support to 1 or 2 sites maximum?
Meanwhile I did some tests with USB pendrive plugged in and continous power injection to the charger socket. On-time was several ours, instead of ten minutes without USB-storage. This is still not what I expect and both units are not usable permanently. Firmware version is 1.4. Will you please fix this bug?
Thanks for a quick reply.
That makes sense.
Standard micro USB slots can only take up to 5W (5V, 1A) power. CloudFTP with its faster processor and higher capacity internal battery, is powered by a 10W (5V, 2A) port.
The 'cost effective version' has a micro USB port to power it, why can our CloudFTP have it instead of round connector port?
@heckert The "statement" that you are talking about was made by our then competitor from compactdrive.com and eastgear.com to discredit us back in 2005. If you look at those websites, they bear no semblance to what we are doing now at Sanho/HyperDrive/CloudFTP.
Thanks for the info!!! Good to know it is legit and the differences between the cloudFTP we have and the cost effective version!!!
@John Tsai The other product is legit and as mentioned in the article, is a cost effective version of CloudFTP built and marketed specifically to the Chinese market. It is not available outside China. Every aspect of the product is adjusted to reduce the product cost. The key differences are a slower processor, slower bandwidth (2MB/s vs 3MB/s), smaller internal battery (1800mAh vs 2600mAh), smaller internal flash (8MB vs 16MB), no support for WiFi infrastructure mode, DLNA and upcoming Dropbox, API and 3rd party apps.
Talking about fakes. On your site "hypershop.com" looking under "about us" I discovered "China Office" with a link to Sanho, China.
It is interesting to to read their statement, dated 2005:
Obviously you use their name and site link to pimp up your own reputation -
or do you have another explanation for this?
I saw this on Chinese Website, not sure if you can read Mandarin, but basically they are saying that this is a version of CloudFTP that Sanho specifically designed for Chinese Market. I went to google for it, and even went to Sanho website (Since I thought if it were legit, we would have been told about this on kickstarter or on the forum, but we didn't.) Personally, I just want to let you know about this "potential" copy of cloudFTP. If you google the name, you will even find bunch of clips that says the name of this product, but it is actually the clip from CloudFTP kickstarter page!!! Hope this can help to prevent fake CloudFTP.
If this is legit, can you share the differences between this and the CloudFTP?? (besides the obvious card reader slot!)
As I said few weeks ago, the item is useless. After replacing the first because it went dead by plugging in an USB drive, the second has an auto shut down hanging on power after 10 ', button set on never....
So again... I want my money back!!!
and again -->
@daniel: my last name is van Voren. Please tell me where my white Cloudftp is!!
@Daniel Chin -- seriously, *STOP* spamming your backers. We were kind enough to give you money to make your product, and then register on your sales site to make it easy for you to track pledges -- so *why* do you insist on spamming us? I have asked this before -- in fact every time you spam us, I go in to your website and unregister from the spam mail, and complain here --but you keep signing me back up and spamming me! That is a terrible way to manage your relationship with customers -- now I don't want to buy anything from you because you are a slimy internet salesman, and do not respect your customers.