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No refund here yet
Have refunds still not come through or is it just me? Regards
Just spoke to Amazon again and escalated that we need to return the money ASAP. They now have my phone number and promised to call me back TODAY with an answer. Please know that if this is not solved this week, we will figure out alternative ways to pay you all back via checks and Paypal, no matter what the fees we will have to pay. I really hope to solve it by tonight. Just spent 30 min on the phone with Amazon again and they want to help everybody solve this and also feel bad that their system was not designed to do this right.
I actually don't understand why it's taking long. It's not like they're any slow in taking my money when a project's funded.
All the while people have been complaining that the project was cancelled and arguing about integrity, well to me Kickstarter's integrity is the one that's leaving a bad taste, seeing as they're taking so long to give me back MY money.
I'm also waiting but I assume that refunding 427 payments needs sone time. ;-)
Still waiting on mine :-/
I still haven't received mine. Those who have received, did refund show up on your credit card statement? Thx
So, did someone else beside me still not got his refund ?
Jason - fair enough, we've all sent messages in the heat of the moment! :)
Although you say that you are not able disclose further information, maybe you can tell us if its planned to release the product (or an equivalent one) in the (near) future? (no matter if by yourself or anybody else)
not too upset that this fell through, going to buy a geode now looks pritty awesome!
@Kieran you are correct in everything you have critiqued me for... I actually wanted to edit that but i couldn't nor could i delete it. I passed along my apologizes to Adam and Jamie for waking up to that comment, but what could you do? I was actually informed by a few backers before posting that, that they had received their refunds way sooner. I honestly thought i was getting screwed over, but as you say, it was only a few hundred; I could have overlooked it but i didn't.
You are also correct in the not having any legal support for us as backers. It really does leave us open to people who have less integrity then Adam and Jamie do...
@Benni do not waste your money! the solar panel on that case looks like those cheap garbage ones that come out of china for 3 bucks... you know hobby stuff with less than 2% efficiency. not only that, but that case adds rather a hefty bit of weight and size to that phone; nobody wants that. This is really where Adam and Jamie's design blew everyone out of the market, but sadly, it was never meant to be i guess... Anyway, save your money man, i am sure something will come around that is worth our money in time.
so, anyone has this/knows more about it/some reviews? Looks quite similar/good ...
@Jason - jeebus, talk about an overreaction! You sound as though these guys just stole your life savings and murdered your grandmother! Whereas in reality it's no more than a few hundred $$ that you're anyway getting back.
Don't get me wrong, I'm annoyed too, but most of all I care about fairness and your post is so far over the top it's beyond the stratosphere and somewhere off into space. We're getting our money back, and have learned a free, valuable lesson about the dangers of Kickstarter. Advising your contacts to treat Jamie and Adam with caution is fair, and being angry is reasonable, but talking about them as though they're as bad as Madoff is too ridiculous for words.
I too doubt I'll be using Kickstarter again but that's because I've realised backers have zero protection and I don't want to get burned by people who really are unscrupulous - as far as I could tell, Adam and Jamie could have taken our money, not delivered and we'd have had very little comeback so the fact that they're giving us our money proves they have SOME integrity. I don't mean to let them off the hook but let's keep this in perspective people!!
As a current project creator for Ultima - http://kck.st/wKiSKY - I can see Solmates point of view as its not as easy as people may think and also knowing we will receive a refund is a pretty big plus for me as a backer myself. I think the hateful comments are actually quite flattering as I know I was really really looking forward to this product so there is a part anger from myself simply knowing I wanted it so bad but am denied of it. The other anger of course as many have stated is simply not knowing why but it could be a lot worse like not even getting our money back. Project creators run a huge risk financially where as backers do not. Kickstarter isn't an investment platform for financial gain, if it were, you would then run the risk of losing your money. Unfortunately this is business and things don't always work out but again backers have not lost any money so I hope this may help in easing people's minds and anger a little.
@Michael and others.. I also found some alternatives, but none of them are as "sleek" and great design as SolMate... :-(
IF there is anybody here who can reach out these falks and try to explain them that we are very happy for them if they indeed got a "sell" and that we would be still be R E A L L Y happy to get our product....
this actually makes me FURIOUS! i was so looking forward to this technology, is there anyway i can get my hands on solmate? who did these guys sell out too? and if they hit financial problems why didnt they use the amazon money? isnt that what its for? funding the project?
I don't know them personally, so I can't comment on their character, and honestly, delays and cancellations happen every day in a LOT of different kinds of businesses.
However, I WOULD like my refund already. They said "in the next couple of days", and frankly, I think that time is up.
So, refund me, please.
hey guys check this out pritty much the same
VERY DISAPPOINTED in this news! It's my first experience on kickstarter and has turned me off from using it in the future. If the SolMate name was the problem, that should have been an easy fix. If you sold out, shame on you. If you didn't use/need the money, what was the point of all this? Sad thing is, I still WANT the product, but DON'T want to have anything to do with it after this...
As a backer and someone who knows Adam and Jamie personally and professionally - I needed to chime in. First off, Integrity is a key ingredient that BOTH of these individuals have in their pedigree. I don't know the circumstances of the cancellation of this project, but know these two have made HUGE sacrifices in their lives ($$, time away from family friends, etc) AND it was a DREAM for them to bring this to market for ALL !! To see people make personal attacks on their character is EXTREMELY hard for me to accept, and know they don't deserve this ! The cirumstances are unfortunate and I'm also disappointed as I was looking forward to this technology, but I KNOW there must be something more to this story that Adam and Jamie are NOT allowed to disclose. I'm confident we ALL will benefit from these 2 talented individuals and would back them in the future on ANY program they were involved in ! Also, knowing what Kickstarter takes REGARDLESS of the successful launch of the project (if fully funded) This cost Jamie and Adam BIG $$ PERSONALLY !! Let's stop making personal attacks (especially when you will receive a full refund) and hope additional info will come out in the future that showcases what I KNOW the SolMate could acheive !!
I am actually in Seattle at the moment, prehaps I will try to track these two clowns down and ask for a cash refund; we are probally screwed while they are making millions and eatting like kings every night. I also think I am finished with kickstarter. I successfully backed many projects and never encountered such dishonest people on here as these guys; I hope the two of you are proud of yourselfs. I promise, I will never donate and investing in any others projects; what I will do is tell everyone i know within my personal and professional connections to never purchase or support anything for you... and that's really big; perhaps I will try to get a friend in the NPR to do a peiece on this. I will also contact my buddy who runs one of the biggest iphone blogs vistas by tens of thousands of viewers everyday across the globe. I would like nothing more than to destory your reputation and your product. You want to screw us over, well, we will do the same back. You guys successfully took advantage of people and ruined this platform for all future innovators. I hope your are proud of yourself...
Well, it's been "within a few days" so what is the status of our refund?
Oh. Now it makes sense. I never read the bio closely and I see one of the guys is from Microsoft. That explains it - promise the moon and fail to deliver - that's the Microsoft mantra.
My only comment is that I will be keeping the names of Adam and Jamie close to me and I will be sure to check for any Kickstarter projects by them and warn the potential backers of the fate of Solmate.
Because the core of Kickstarter is not money, but trust. Backers can handle most any issue (delay or whatever) as long as the trust between the project and backers is maintained.
I hope Kickstarter is paying attention. They will find a big pushback if projects fail in similar ways in the future.
I've been trying for several days not to say anything beyond my initial comment about being disappointed, and I honestly don't want to feel animosity towards the project or its inventors. However, this is the second Kickstarter project that's imploded on me (yes, I was one of the suckers taken in by Juicies), so I just have two things I'd like to say before I turn away and not look back at this fiasco:
First, I hope that the press, which practically fell all over itself in gushing the praises of this project, its technology, and the "awesome" people who were bringing it to the masses, does an equally thorough job of not only publicizing the collapse of the project, but also getting to the bottom of yet another aborted Kickstarter effort. They would also be wise not to gush about Adam or Jamie quite so unabashedly int he future.
Second, I think that the "exceptional industry track records" Adam and Jamie spoke of in selling themselves as legitimate, qualified experts needs a bit of revision considering this thoroughly unexceptional outcome.
Well I asked Kickstarter if they could investigate whether GreenSimian had been bought out, and whether they had any contractual protection against this, and they said that it's not their policy to comment on project cancellations.
So in a way I'm grateful to Adam and Jamie as this has taught me, without losing any money, how risky using Kickstarter is. I'm not wealthy enough to throw money away and if I'm going to treat this as an investment then, without any protection from Kickstarter, the cost-benefit of backing projects simply isn't good enough.
Adam & Jamie - thanks for your latest comment, which leaves me inclined to give you some benefit of the doubt, albeit with extreme caution. You've got to understand that a backlash is inevitable when you cancel something like this so suddenly without even a hint of explanation. You haven't even said whether you've cancelled for CONTRACTUAL or LEGAL reasons and that frustrates me.
Very dissapointed. Was looking forward to this for some time.
So can someone please tell us when we are going to get our money back!!!
well...i've found a quite case ...it's similar to Solmate and it should work fine (saw some posts at forums) - what do you guys think/ know anyone who has it/reviews etc ?
@Arnold Yup, there's the small print on Kickstarter for us backers. Lesson for us all.
@Adam And Jamie As long as I get my refund, I guess I will just have to take your word on the fact our money was never used. Not exactly the best outcome I would have preferred. I would have at least preferred a proper post mortem with my refund (Props to the Star Command guys for practically opening their books to the world on their Kickstarter project). Doesn't look like we're getting one, so as long as I'm refunded my full amount, there's not much else I can really do about this.
If that's the case, IMO it's not fair for backer since backer can only cancel the pledge BEFORE the goal reach but the project creator can do that ANYTIME even AFTER the fund is delivered.
Hmm.. Kickstarter themselves are responsible (read: Guilty!) too for making UNFAIR relation/transaction.
Unless the second point is meant for the timeframe when pledging process hasn't met its goal or ending time. This way project creator can not cancell successful (funded) project.
fwiw, I checked pacer.gov for benzion's last name - came up with zilch. I am not a lawyer nor a legal researcher, but as I understand patent and copyright these filings are in federal court and the docket should had showed up. To me this suggests their company was purchased or some other internal issue likely beyond speculation caused the project to be disbanded.
To respond to Adam's update though - dude it's a bummer on all accounts. Sorry you're getting hate email. I hope that you are eventually able to deliver this product one way or the other. I know I'll pick one up.
We would like to acknowledge some of the negative feedback and respond to our project cancellation. First, we wanted to reiterate one more time that we never intended not delivering SolMate. We built the best technology using the best materials and software possible. We wanted to bring to market the best power casing for the iPhone ever built. We put our heart and soul into this product, including our own money, savings and two years of our lives to make this dream come true. Also know that we never used the Kickstarter money. It sat in the Amazon payments account all along. But things changed for our company and sadly we cannot disclose. Please respect that this happens, you will face similar situations in your lives too if you work as hard as we did at starting your own business. It is an adventure with many ups and downs.
We were very saddened by the responses and emails we received for the past 24 hours, some were very mean spirited. But we know that we earned it too. You were disappointed and we are sincerely sorry. It was not ill intentioned, things just happened.
We also want to acknowledge how much we should all appreciate the Kickstarter platform. This cancellation has nothing to do with this amazing platform that supports innovation. It supports you too. One day you might find yourself in our spot and its can get pretty tricky.
If you want to speak to us directly, please email Jamie and Adam at Jamiew@greensimian.com and email@example.com.
Thank you all,
Adam & Jamie
Wow, just read my own English. Yikes. Anyways
From the Guidelines
Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill.
Project Creators may cancel or refund a Backer’s pledge at any time and for any reason, and if they do so, are not required to fulfill the reward.
So doesn't look like people will get anything from this beyond our money back.
Mark: I've been looking at Kickstarter's guidelines, I they seem to simply say that as long as we get a refund, that's the end of their responsibility.
Well...this sucks. I already bought the Energizer Qi Charger in anticipation of this case. Their explanation is not good enough and unacceptable.
Even though they cannot comment further (or so claim) about why they cancelled the product I only have one question: Will this product eventually be sold in the market within 6 months of cancellation outside of Kickstarter? I'd still give it a chance if it did unless I buy a similar product before that happens.
There are 427 backers. If we let Kickstarter know how we feel about the cancellation of this project maybe they will make some changes in which projects can be put up for funding so this scenario can be avoided in the future. That's what I going to do after posting this comment.
Quoted from their last comment on the cancelled SolMate project:
" We agree and we are going to relaunch this week for $20K just to get started. As for the VCs, we did speak to several but decided that we can do this on our own for now and later we we need to scale we will go via that route. This company and project are self funded thus far. We like your ideas, you can reach me at firstname.lastname@example.org for more any time."
IMO, this has been planned and even announced before the project started.
Guybrush has a point. I would like to see what Kickstarter has to say about this situation, especially in the case if they sold their product to a larger company thanks to our pledged funds. They probably will tell us "that's the risk you took, at least you got a refund" but I'm curious none the less.
Just realised this "With that, things can change overnight and for many good reasons." ... Is not that a hint that maybe someone bought there idea on our backs???
Well, I do not have much experience with Kickstarter but I think it is possible to contact them as a group and ask for their help in clarifying the situation.
What do u think?
Actually, what Kieran has found is interesting, but it is just showing a new application for their logos. It seems they did not have an application for their logos earlier than Mar 23rd. The lawyer they are using is this Udall person. They finally got an examiner assigned Mar 30th to go over their application and make sure it is not infringing on someone elses.
Well, this is interesting. My sleuth of a girlfriend has used her journalistic skills to find this: http://www.mytrademarkia.com/logo-85578889.html
It seems that the "GreenSimian" trademark changed ownership on the 30th March. The previous owners were "Green Simian, LLC, Seattle" .
The correspondent for the unknown new owner is " PACER K. UDALL of BOOTH UDALL, PLC, Tempe, AZ." Further googling reveals that this company appear to be patent and trademark lawyers.
The status of the trademark since March 30th is "NEW APPLICATION - RECORD INITIALIZED NOT ASSIGNED TO EXAMINER."
I'm no expert but this strongly indicates to me that someone has bought out the company and patents. If this is the case it's a betrayal of Kickstarter and the project backers. A sad day for future, more honest entrepreneurs as raising funding will probably be more difficult thanks to this.
It's so sad that you are cancelling this project. As many others said I am very disappointed because this was an incredible idea and in fact I haven't backed any other great case. Imo we deserve a better explanation than just legal issues!
OK, so it is very sad that this project is OFF currently, but I find it a good opportunity to tell you all about the Larry Suit Remake that has just reached the 500K goal!
So have a look on a nice going project that may interest some of you boys & girls :
Anybody know of an upcoming great Iphone case Kickstarter project?
Well, "getsolmate" have said on their Facebook page: "Hello Kieran, We are not aware of the issue you have posted about. We can confirm that we are not party to the cancellation of your project."
So, back to square one: can you tell us if the project been cancelled for LEGAL (ie patent or tradename infringement) or for CONTRACTUAL reasons? There is a huge difference between the two.
How bout rename it the SolM8
Benni - I see, thanks. Did they give you any indication of whether they were concerned about trademark rights?
"first rule of solar club - never talk about solar club" .....
so i guess we should look for another similar product... anyone has any ideas? iv'e been watching a few cases lately (on kickstarter and other sites) - what about the bulky Aquatek ? http://www.kickstarter.com/projects/514542087/aqua-tek-s…
mophie juice pack? what can anyone recommend ?
kieran - i'v been watching this project from the beginning before they cancelled it and restarted it and told them about this other company back then...
Just change the name don't let such a great product go to waste + can't you still give us the backers the product without the engraved name on technically you won't be selling us a product just giving us a gift and if it doesn't say Solmate on it there's no problem DON'T GIVE UP!
I can only assume that it's something to do with this: http://www.getsolmate.com/
But that doesn't explain why the project has to be pulled, rather than the name just changed.
I can't help but wonder whether "getsolmate" have a case for sueing Adam and Jamie for using their trademark for the last few months, and they've only agreed not to sue if Jamie and Adam don't launch their competitor product at all.
I think we should hound "getsolmate" until they either confirm or deny whether they're involved. If I'm right then an NDA is really pretty silly as it doesn't take a genius to use Google and put two and two together!
Feel free to bother them on Facebook: https://www.facebook.com/pages/Solmate-Unplug-Yourself/159780077407211