It's Shipping time!
Back home - had a GREAT trip last week checking in with all of our partners; I have to say we have a really good team given our size AND the complexity of 1Q!
The first fully inspected batch is about to be picked up from the factory today; it should be in our warehouse by the end of next week once everything has cleared customs. It would have been NICE to ship EARLIER, but shipping RIGHT is far more important. We had a couple surprises along the way, but are thrilled that all of the contingencies we put in place (simplified assembly, extra inspections, back up suppliers, etc) came through to help keep us on track.
A Kickstarter project shipping on time ...imagine ; )
1Q shipping plan
Having read through a couple of other projects, shipping to 1300+ anxious supporters can apparently be quite a daunting task. We have a lot of fulfillment experience under our belt, so we know how to handle fairly large scale fulfillment logistics quickly and efficiently. Still, we need your full support, patience and trust here; we are 100% committed to making this phase of the project to go smoothly and efficiently for everyone. If there are ANY personal shipping related questions, please don't clog the KS comments section - email us DIRECTLY at firstname.lastname@example.org to make sure the right people can respond quickly to your specific question.
We've put together a couple simple guidelines that we will be following with shipping to make sure everyone has the same set of expectations:
First pledged, first out – Only fair, right? We will work through shipments from pledge #1 (Bill Stansky, our awesome web designer) through #1309 (Kickstarter superstar Scott Wilson – Thanks, Scott!).
First paid, first out – If the shipping portion of your pledge payment was incomplete, or if you upgraded units or pledge levels after the project closed, you should be getting an email from Laurie, our logistics director, on how to pay the difference. We’ve set up a secure PayPal page co collect these extra payments – super easy to use. So please follow through once you have received an email so you can hold your spot in the original shipping cue. I see that the extra payments are now coming through now, so everything is working well here.
Ship what we have, as soon as we have it – The factory is working in wood finish batches – Walnut first, followed by Red Beech, then Bamboo, then back to Walnut. We will ship what comes in first; shipments will be arriving regularly over the next several days & weeks - not all in one big, complete batch.
Shipping complete orders only – We will only ship out 100% complete orders, meaning if you had a ‘mix’ of finishes, we will ship your pledge when we have everything together in one place. It will be much easier for both of us, with fewer chances for things getting lost along the way!
US Post is our default method – We have had very good experience shipping worldwide via post; though ‘slow’ (and least expensive), there is no reason not to trust this shipping method. That being said, we cannot offer international shipments any tracking info or guarantees once the package leaves the US – please note. Most projects are projecting a 3-4 week delivery time for international orders, which seems about right in our experience. HOWEVER, if you want to upgrade to FedEx for your own comfort and added ‘speed’, you can – we will credit your $10 shipping payment against the FedEx amount and let you know what the balance is. Same deal – we will send you an email and direct you to our PayPal page to resolve.
$180+ pledge level premiums – Your 1E earphone stretch premium will be matched to your 1Q finish (unless you sent us a special request before the freeze in order changes) and will be INSIDE one of your 1Q boxes… poke around, they will be in there somewhere!
Inner carton default – we always use a retail-ready inner carton (2 units) / master carton (6 inner cartons) combination to ship from the factory to our warehouse. We will reuse these cartons again to split the shipment for all orders – they’re tough, double wall corrugate and are built to survive international shipping conditions. 1Q is safely nestled squarely in the center of the finished box, protected like an egg – there should be no issues with it (or the box itself) arriving safely.
Non 1Q pledge components – Tshirts, earphones, Limited edition sketches will all be sent out very soon!
No address, can't ship! – We’ve been emailing all of our missing addressees almost weekly for the last couple months, but there are still 12 of you that we have not heard from. We will certainly honor your pledge at any time, but we can’t ship if we don’t know where to ship to!
I’ve tried to think of everything here – I’m sure I have missed something. As always, were are open to any and all advice! A couple of you have already emailed us with tips from your experience from other Kickstarter shipments – thanks for those, please keep them coming! We are getting VERY close to the end here – this has really been a lot of fun for all of us, can’t wait to do it again!