Frequently Asked Questions
We deliver worldwide! We have a flat rate shipping for US ($8 CAD), Canada ($15 CAD) & Rest of World ($18 CAD).
Our prices DO NOT include VAT, GST or other country taxes. Depending on where you are based, you may incur additional fees such as taxes and duties. As we are shipping these products worldwide, it is impossible for us to build in these variable costs for each location on Kickstarter.
All of our orders will be shipped out of our DC in the US.Last updated:
Absolutely! Previously we had asked our backers to multiple the current pledge reward level by the number of dresses they wanted and to add on our flat fee shipping.However, due to the number of questions coming in about this, we've added a specific reward level for 2 dresses.
NOTE: If you have already upped your pledge based on the previous directions, your order is still valid and you will receive the number of dresses you multiplied for. There is no need to change your reward.
If you’d like to order more than 2 dresses, simply multiply the current pledge reward level by the number of dresses you want and add our flat fee shipping. We want to make it easy for you to order as many dresses as you’d like, so you only have to pay shipping once! For example, let’s say you want three dresses and we currently have Early Bird Rewards available. You would multiple the Early Bird Reward Level ($112 CAD) by 3 ($336 CAD) and add shipping (let’s say you’re in the US, so $8 CAD). The total pledge level would be $344 CAD.Last updated:
Our luxurious, high performance fabric is made from a polyester spandex blend with a smooth finish.Last updated:
The dress is currently available in XS - XXL. There is a measurement chart located on the campaign page.
If you need assistance regarding sizing, or if you have any questions, please e-mail our team at email@example.com and we will be happy to help!Last updated:
We would love to offer the dress in additional sizes and have already added in the dress in XXL since launching based on the feedback we received!
One of the biggest challenges we face as a small start-up is the minimum order quantities enforced by most factories - this makes it difficult for us to offer all the colours, styles and sizes that we want to. If you don't see your size offered here, please e-mail us at firstname.lastname@example.org - we are always collecting feedback and it helps us keep track of demand!Last updated:
We offer a 30-day, no-risk return policy. If once you receive the product it doesn’t fit properly, contact our team and we will exchange your size for you.
If you are not 100% satisfied with the quality of the product within 30 days of receiving your order, simply send it back and we will refund you, no questions asked. But don't worry, we know you are going to love it!
Please note that any garments that are returned or exchanged must be in perfect, unworn condition with hang tags still attached and original packaging included. If you make any alterations to the dress (i.e. hemming it), you will no longer qualify for the exchange/refund policy.Last updated:
The keyhole was designed for back ventilation and as an added style element.Last updated:
We’ve been getting lots of mixed reviews about the keyhole. Some people love it, and some people don’t.
We've released a survey (check out Update #6 - Nov.5) so that everyone can have a say. We will do our best to accommodate everyone's preferences!Last updated:
There are two zippered side pockets on either side of the dress. The pocket on the left is slightly larger, and is meant to house your phone. We have tested it with an iPhone 8S Plus.
Please note that there are also two slots in the bust area are meant for cards, cash and lip balm - these will not fit a phone.Last updated:
The dress is currently available in Vintage Black, Red Floral, Mineral Green & Lavender Fog.
We've had a lot of demand for a blue option, and we're looking to see if we can add this in!Last updated:
We are very proud to work with both an amazing fabric mill and production factory, both of which are audited regularly and prioritize ethical practices.
Our fabric mill is located in Taipei, and is Bluesign Certified. They are well known for their recycled polyester yarn. They are well established, and were founded in 1955 (publicly traded since 1977), and supply leading performance textile to major brands around the world.
Our production factory is located in Shanghai, and is also Bluesign Certified, as well as ISO 9001 and ISO 14001. They were founded in 1991 and are also used by leading performance apparel brands.
You can find out more about Bluesign certification here: https://www.bluesign.com/
Transparency is an important part of our process. We want to understand where our products are made, and how they are made, to ensure everyone is treated fairly. Our development team has visited both factories, and we have plans to personally visit the factory during the production process for this campaign.
We spent 2 months in Vietnam working with our bag factory for our last campaign - and we are committed to continuing building these types of relationships with our factory partners.
We will be releasing a full profile on both of our factories later on in the campaign!Last updated:
We surveyed hundreds of women before launching and this style was the most popular by a landslide.
We're hoping to launch more dresses (and clothing in general) in the future in different styles.
We love to involve our community in our product development process. If you'd like to stay in the loop and have a say on future products we develop, you can become a Kosan insider here: http://eepurl.com/dLvlDULast updated:
Please refer to the below for the measurement from the highest point of the shoulder to lowest part of the hem:
XS - 46.75"
S - 47.5"
M - 48.25"
L - 49"
XL - 49.75"
XXL - 50.5"Last updated:
We'd love to deliver the dress earlier, however the production timelines are pretty firm and typical of the industry. One of the reasons we are running this as a pre-order campaign is to gauge demand and minimize waste.Last updated:
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