How to get help in case you need it: Q Forum & Das Keyboard Helpdesk
As we continue the rollout of the Das Keyboard 5Q, we wanted to make sure backers get the help they need when they need it. As a reminder, we have a number of support channels available to all. Read below to see which one is the most appropriate for you.
Das Keyboard Q Forum
Please join the Q Forum to:
- Discuss technical and software issues
- Report a Q software bug
- Discuss ideas on how you use Q software
- Help other fellow Q users
- Provide feedback for improvement
Das Keyboard Helpdesk
Open tickets with our Helpdesk if you have any issues regarding:
- Shipping errors/inquiries
- Shipping status updates
- Defective keyboards
We cannot provide technical support over the Kickstarter or social media (FB, Twitter, etc…) so please only use the above resources.
We are aware that a small number of our backers have received incorrect extra keycaps, or have been charged VAT fees calculated off incorrect invoice values. If this is you, open a ticket with our helpdesk.
All expedited shipping orders have been fulfilled, and we will start shipping our next batch this week (excluding International layouts).
Das Keyboard Team