Share this project

Done

Share this project

Done
Das Keyboard 5Q is smart mechanical keyboard with an open API that allows each key to be color-controlled over the Internet.
Das Keyboard 5Q is smart mechanical keyboard with an open API that allows each key to be color-controlled over the Internet.
3,475 backers pledged $580,902 to help bring this project to life.

Das Keyboard 5Q Kickstarter Update: VAT and Keycap Set Shipping Clarification

Posted by Das Keyboard (Creator)
7 likes

Hi Backers,

We wanted to clarify our previous post, and to bring to light the update we made in the comments section. The incorrect VAT / import duties calculations are only affecting some of the shipments. Most shipments are not affected. If you believe that your value has been incorrectly calculated and not reflective of your pledge amount, please submit a ticket at https://daskeyboard.mojohelpdesk.com. We are fixing any incorrectly declared values right now and are getting back to every single customer who has opened a ticket.

Additionally, for those of you who purchased additional keycap sets that weren't part of your original pledge, they will be arriving in a separate package from your rewards. Shipping for those will take up to 35 days, as stated in your CrowdOx account. You can check on whether your keycaps were purchased separately or part of your pledge by logging into your CrowdOx account.

Thanks, Das Keyboard Team

Kyle Tuft, Michael Kuschnir, and 5 more people like this update.

Comments

Only backers can post comments. Log In
    1. Geoffrey Brock on

      I had the same issue as @Shawn - my extra keycap set came as painted (not double-shot like the pre-installed, for some reason), new-style font. Other than that, everything seemed to arrive as expected.

      I've already submitted a ticket on mojohelpdesk, but I wanted to post here so others are aware this isn't isolated to a single user - be sure to check your extra keycaps folks!

    2. Das Keyboard Creator on

      @Matthew You can pre-order the diff keycaps on our site: https://www.daskeyboard.com/products/accessories/

    3. Das Keyboard Creator on

      @Shawn Please submit a ticket at https://daskeyboard.mojohelpdesk.com and we'll get that sorted out for you.

    4. Missing avatar

      Shawn on

      I want the Black Classic Alternative Font Keycap Set I ordered

    5. Missing avatar

      Shawn on

      I just got my alternate keycaps and they are the same font as the original. Where are the actual ones I ordered?

    6. Missing avatar

      Matthew Butch on

      I missed the option to get the different keycaps. Any chance they will be offered for sale later?

    7. Das Keyboard Creator on

      @Craig Please submit a ticket at https://daskeyboard.mojohelpdesk.com and we'll get that sorted out for you.

    8. Craig Frank on

      Just checked my survey response on CrowdOX and even though I had previously updated my shipping address on one of the last surveys that was sent out, it still showed my OLD shipping address so I had to update it again! This better not delay my shipping any longer.

    9. Dom. Z on

      Nice surprise to have to pay imporation VAT of 61 Euros for a 109 Dollar item (your support at least told me that it was declared with this amount). Now I can handle all the quarrels with FedEx, b/c this amount cannot be correct, but your support staff is like "Thats your problem, we did everything right." Except you stated in your FAQ you would ship to European countries from Germany, in which case I would not have to pay importation VAT. But you shipped from HK and therefore I would expect that you show some support in handling this charade. Well, this was my third daskeyboard and definitely my last.

    10. Das Keyboard Creator on

      @Kristoff Yes those are the WASD keycaps

      @Johnny There won't be a shipping confirmation email, but we can check the status for you. Just submit a ticket at: https://daskeyboard.mojohelpdesk.com

    11. Missing avatar

      Johnny Lowry on

      Are we suppose to get tracking numbers or something indicating it has been shipped? Seeing lots of people getting their keyboards, but it seems like they are just "appearing on your door step" without any warning. I would like to know tracking information as my neighborhood isn't the best at leaving other people's packages alone.

    12. Missing avatar

      Kristoff Brunet de Courssou on

      Backer #2032, received my 2 keyboards in Australia today!

      What are these 4 extra gray keys in the box? They have symbols on them (1x triangle, 2x lines, 1x circle). Reading through the original campaign (from almost 2 years ago?!!) lists a $500k stretch goal for WASD keycaps. These definitely don't look like WASD no matter which way I look at them :)

    13. Missing avatar

      Anh Quang Nguyen on

      @Kenn ah, that might explain the case, guess i'll have to wait couple more days or weeks then

    14. Missing avatar

      Kenn H on

      @Anh Quang Nguyen I am in Seattle as well and got it today. But note that I did expedited shipping,

    15. Missing avatar

      Anh Quang Nguyen on

      Backer #917 in Seattle, WA but haven't received the keyboard yet. Can you please help me verify whether a product been sent out ?

    16. Bryan Jackson on

      Backer #2,712. Just got mine today, time to put it through its paces.

    17. Missing avatar

      Robert Pearson on

      Why wasn’t the value of $0 made, as these are manufacturing samples. This is how every other Kickstarter I have worked with does it, from over seas. Das is trying very hard to be inept at every possible point of the process....

    18. Eric Yuen on

      @Das Keyboard . My 5Q just died after putting into sleep for a couple of hours. Died means keys are not working, no backlit, function keys (e.g. Caps Lock) is not working as well.
      I have created a ticket #18514969 under the mojohelpdesk.

      please help asap.

    19. Roger Thien on

      I'm one of the affected individuals and have already opened at ticket 18495952 at your helpdesk.

      This is what I submitted to the ticket:

      My package has already landed in my country customs and awaiting clearance. My country (Singapore) is VAT free for packages below SGD400.

      The value declared by the shipper for this package is USD540.00 but I pledged USD310.00 on KickStarter. A very huge disparity which requires me to pay additional SGD90.12 (estimated) to take delivery.

      The courier company contact who is handling the customs declaration for my package is bernadette.caldea@dpex.com.

      Please see attachments for details.

      And your helpdesk responded with THIS (nonsense)????:

      Thank you for your ticket and thank you for backing the 5Q!

      Our fulfillment center just completed shipping out to all backers who paid for expedited shipping. The next wave of shipments should begin very soon. Most keyboards are shipping via Fed Ex. If you have a Fed Ex login, (or if you sign up for one), you should receive a shipping notification once the label is created.

      Otherwise, please feel free to reach back out for an update in the next few days.

      Please let me know if I can assist you with anything else at this time.

      Kind Regards,

      Lara

    20. Das Keyboard Creator on

      @Jack backers will be able to order Mac key caps for free. Just pay for shipping.

    21. Missing avatar

      Jack on

      @DasKeyboard Will you sell a macOS keycap set in the future?

    22. Stanislav on

      I wanted to check if the additional keycaps I ordered are yet to be sent, so I clicked on CrowdOx link in this update, entered my email address, received a link to view my pledge to my email, clicked the link and saw this:
      "Your order has been canceled.
      We are sorry to see you go. Please consider pledging in the future and have a wonderful day!"
      What is this???

    23. Vinz on

      Netherlands backer, and got the keyboard in today. Kinda wished the extra WASD keys would say WASD but eh... The clanging noise is a bit annoying though. I might at some point open the KB and add some dampening foam.

    24. Andrew Hsieh on

      I'm backer #2924 so I'm sure I'm super down the line, but just to put my mind at ease, what's the latest number that's been shipped so far?

    25. Missing avatar

      Ashleigh Charlesworth on

      Has anyone from UK/Europe received theirs yet?