Das Keyboard 5Q Kickstarter Update: VAT and Keycap Set Shipping Clarification
We wanted to clarify our previous post, and to bring to light the update we made in the comments section. The incorrect VAT / import duties calculations are only affecting some of the shipments. Most shipments are not affected. If you believe that your value has been incorrectly calculated and not reflective of your pledge amount, please submit a ticket at https://daskeyboard.mojohelpdesk.com. We are fixing any incorrectly declared values right now and are getting back to every single customer who has opened a ticket.
Additionally, for those of you who purchased additional keycap sets that weren't part of your original pledge, they will be arriving in a separate package from your rewards. Shipping for those will take up to 35 days, as stated in your CrowdOx account. You can check on whether your keycaps were purchased separately or part of your pledge by logging into your CrowdOx account.
Thanks, Das Keyboard Team