Just for the records today I got my Black Cat down here in Brazil.
It was a nice unboxing experience and a not so pleasing "get started" experience but I managed to get it running in no time.
All the parts seems top notch and have a high quality finish. Amazing attention to details.
The brain has a terrible startup time and position it in the room to maximize IR signal to all the devices is quite a task.
The charger is heavy and I like that magnetic touch that helps put the remote in the cradle.
Getting the remote in my hands was almost like holding a piece of art. Although for all the years waiting and several prototypes it could have backlit buttons. It would not add extreme cost or project detour and we backers deserve that.
Programming it or editing recipes, to be more exact, is kinda awkward. It's all in a database and the "intelligent" remote doesn't have a learn function. Counter-intuitive, huh?!
If it could learn from the original remotes, we users could help construct a better and larger database. The solution for the NEEO not having a learning function, they could offer us for a low price any sort of device to read IR codes. The software could be an app or even a desktop software that could handle the reading and sending to the cloud.
One last suggestion: customisable icons and wallpaper would be a nice touch!
After all those years waiting for it and the money paid I almost regret not getting a new Logitech Harmony. Could NEEO team offer us a better experience?
I haven’t received my NEEO yet so emailed them and they responded quickly to say there had been an issue with delivery, my package was returned to sender but they have already dispatched a new one and provided a tracking reference.
I haven't received mine yet... in the UK anyone else got there's? Or is it a first ordered/first to recieve issue? After 2 years in the making it has lot to live upto. I hope I won't be disappointed giving that I'm probably going to have to pay extra to customs to recieve this...
@Peter - are your really interested in one? I have a black cat and I have some problems using it properly. :(
Let me know if you are interested. Sebastian_schade@hotmail.com
Some people just don't get it. Team NEEO has world class tech support and a very active community planet.neeo.com
@Sahey: I'm very positive they can help you too. you would have to be a bit more precise though. In case you don't want yours anymore I'm happy to buy it from you
@Dwayne maybe you could have better asked for support first before destroying your stuff. I had looked but didn’t find any comments from you on planet NEEO. And the issue you’re descending isn’t one I’m familiar with.
I hope you have recorded your destructive actions. My son wasn’t able to so I’m assuming you used quite some force to do destroy and I believe it’s a lot of fun to watch.
A Black Cat Dies. And it felt oh so goooooood!!!!!!
After months of mediocre performance and trying to convince myself that switching through cellphone apps wasn't faster than using the remote. I finally caved in and smashed this beautiful remote into a million pieces. I can't believe how good it felt to do that.
For the people that have super complicated set-ups, maybe this device works better for you or will work in the future. After backing this project I actually downsized my gadgets and actually went to a more low tech approach. A lot can happen in two years you know. I literally only needed this remote to turn on my TV and operate my Roku. It couldn't do that without having to restart the Neeo every other day.
The hardware is beautiful and it may be capable of wonderful things in the future via software. But I can control my lights and my TV faster and easier than with cellphone apps. Plain and simple. Waking up in the morning and not being able to turn on a TV with a REMOTE pushed me over the edge.
Habe meine Fernbedienung vor 6 Wochen bekommen und habe versucht sie in Betrieb zu nehmen. Nach 5 Stunden frustriet in die Ecke gestellt. Heute nach 6 Wochen nochmals probiert. Gleiches Resultat.
Total bedienerunfreundlich und nur zu gebrauchen wenn man Technikfreak ist und bereit ist Stunden zu investieren.
Design ist der Hammber aber was nützt das....
Lege es jetzt wieder weg. Evt. kriegen sie die Software irgendwann in den Griff.
Hello there, I got a mail with a tracking link and following the link shows me the Deutsche post site which says my item was delivered on Dec. 7th, but I have not received anything. Can you please quickly and urgently look into this?? Most of the stuff from KS at even a $100 level requires payment of Customs duty to get the shipment processed and delivered to me, but in this case there was no one that contacted me/anyone at my residence for any customs duty payment either, so there definitely seems to be something way off on that status update. Kindly check asap, thanks & regds
Where is the IR learning function? isn’t this the basic function that a universal remoter shall have? Without this, yr product feels totally useless to me. I know the SDK has been released, but I have no time and mood to play with it. If the device is only for geeks, u shall make it clear in the project description. Now I can only control my Sony TV with the remoter, as the rests are not supported in yr database, and who knows when they will be supported eventually (to the end of the world maybe?) All these make me think that I have the right to return the product and ask for a refund!
Finally found time to set it up last night and even though things can still be improved on the software side, I am certainly glad that I did not take the refund option when it was on offer. I’m sufficiently happy with it so far and confident that with the amount of commitment from the NEEO team, it will get even better. Top of my wish list would be Nest integration by the way. Time has come for me to head to Planet Neeo I think.
As soon as I posted the message, I had postman at my door :-)
What's HSN code for this product? I think, I am being charged too much custom duty and taxes, and I need exact HSN code to calculate before I take the delivery.
I got my black cat. As others have pointed out, packaging is gorgeous, hardware looks very very nice.
Just two nits on the hardware:
- the power cable (USB) are too long and too rigid though. Since they are not micro USB, I’ll have to hunt for shorter cables.
- the white LED is too bright
This is truly minor.
From a software standpoint, I feel disappointed:
- The logic is rigid
- lots of stuff over infrared (I hate infrared)
- Hue stuff (colors, scenes,...) is lagging
I understand things are on their way but 2.5 years was a long time to work out all this.
@mark gray
Instead of posting here about not supported devices, it would be better for you and the community to post all the missing devices on planet neeo.
They usually ad the codes needed in just a few days and can help with allmost every problem. Try it, the support is just amazing.
Got mine in UK. I agree with everyone else that the packaging and hardware is of excellent quality. I also agree with most that the software isn't. The first thing I tried - my main TV - which I asked about nearly three years ago - only works for watching analogue TV (which was switched off several years ago). My HDMI switch box, which I asked about at the same time, isn't supported at all. Cable box is missing most of the important controls. Nest thermostat, not supported, bedroom TV, not supported, and so on. NEEO saw fit to refer to most of these devices as stupid. I wonder who looks the stupid one now? Karma.
Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
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Show older commentsBlindman2k 4 days ago
I am still waiting for mine in Australia. I am a patient man but this is beyond a joke.
Niels de Klerk 6 days ago
If you have any questions, best thing to do is send an email to support@neeo or visit planet.neeo.com.
Big Vince on April 17
Hi. Anyone in Australia that has received their NEEO yet? I’m still waiting for mine... cheers.
Cheng Yeh Min on April 12
maq BJ,
I'm not sure but I remember that they started to ship just before the end of the third 2017's quarter.
maq BJ on April 11
Hi,
I lost track off this pledge since it was in 2015. Does NEEO start shipping ??????
Regards,
Cheng Yeh Min on April 10
Hey guys,
Just for the records today I got my Black Cat down here in Brazil.
It was a nice unboxing experience and a not so pleasing "get started" experience but I managed to get it running in no time.
All the parts seems top notch and have a high quality finish. Amazing attention to details.
The brain has a terrible startup time and position it in the room to maximize IR signal to all the devices is quite a task.
The charger is heavy and I like that magnetic touch that helps put the remote in the cradle.
Getting the remote in my hands was almost like holding a piece of art. Although for all the years waiting and several prototypes it could have backlit buttons. It would not add extreme cost or project detour and we backers deserve that.
Programming it or editing recipes, to be more exact, is kinda awkward. It's all in a database and the "intelligent" remote doesn't have a learn function. Counter-intuitive, huh?!
If it could learn from the original remotes, we users could help construct a better and larger database. The solution for the NEEO not having a learning function, they could offer us for a low price any sort of device to read IR codes. The software could be an app or even a desktop software that could handle the reading and sending to the cloud.
One last suggestion: customisable icons and wallpaper would be a nice touch!
After all those years waiting for it and the money paid I almost regret not getting a new Logitech Harmony. Could NEEO team offer us a better experience?
Alex Hunte on March 12
Just email support@neeo.com
I haven’t received my NEEO yet so emailed them and they responded quickly to say there had been an issue with delivery, my package was returned to sender but they have already dispatched a new one and provided a tracking reference.
Duraid Al Jamali on March 8
I have backed NEEO from the start of the campaign but never received anything or email confirming.
Please reply and update
Rithrade
Superbacker
on February 28
I just received mine here in Malaysia, the unboxing experience is beautiful and Apple-like.
Unfortunately, I dont remember what Neeo is suppose to do or be. Lol.
Wai Can LI on February 27
Hi is there any customer relations reading these comments? I've yet to recieve my items. Please can you advise when this will arrive? Many thanks
Charles Willson on February 10
I still have not received mine. Wh3n will you have all orders fulfilled?
Wai Can LI on February 7
I stand corrected nearly 3 years in making, wow has it really been that long?!?
Wai Can LI on February 7
I haven't received mine yet... in the UK anyone else got there's? Or is it a first ordered/first to recieve issue? After 2 years in the making it has lot to live upto. I hope I won't be disappointed giving that I'm probably going to have to pay extra to customs to recieve this...
Sebastian Schade on February 6
@Adrian Joss you can have my one if interested
Adrian Joss on February 5
Are people really receiving there remotes, I am still waiting with baited breath
Sahey
Superbacker
on February 1
Peter are you still need? I have combo version
Sebastian Schade on January 23
@Peter - are your really interested in one? I have a black cat and I have some problems using it properly. :(
Let me know if you are interested. Sebastian_schade@hotmail.com
Peter on January 21
Some people just don't get it. Team NEEO has world class tech support and a very active community planet.neeo.com
@Sahey: I'm very positive they can help you too. you would have to be a bit more precise though. In case you don't want yours anymore I'm happy to buy it from you
Sahey
Superbacker
on January 20
Got mine but useless.
Niels de Klerk on January 16
@Dwayne maybe you could have better asked for support first before destroying your stuff. I had looked but didn’t find any comments from you on planet NEEO. And the issue you’re descending isn’t one I’m familiar with.
I hope you have recorded your destructive actions. My son wasn’t able to so I’m assuming you used quite some force to do destroy and I believe it’s a lot of fun to watch.
Dwayne Mckoy on January 14
A Black Cat Dies. And it felt oh so goooooood!!!!!!
After months of mediocre performance and trying to convince myself that switching through cellphone apps wasn't faster than using the remote. I finally caved in and smashed this beautiful remote into a million pieces. I can't believe how good it felt to do that.
For the people that have super complicated set-ups, maybe this device works better for you or will work in the future. After backing this project I actually downsized my gadgets and actually went to a more low tech approach. A lot can happen in two years you know. I literally only needed this remote to turn on my TV and operate my Roku. It couldn't do that without having to restart the Neeo every other day.
The hardware is beautiful and it may be capable of wonderful things in the future via software. But I can control my lights and my TV faster and easier than with cellphone apps. Plain and simple. Waking up in the morning and not being able to turn on a TV with a REMOTE pushed me over the edge.
James Long on January 13
Planet NEEO is currently down for those of you needing to contact NEEO - suggest emailing them instead
Raphael on January 3
Once again...
Please contact support@neeo.com or planet.neeo if you have any problems.
The commentssection on Kickstarter is not the right place.
Adrian Joss on January 3
Is anyone getting any replies from NEEO Inc team?
Andrei Tintu on January 2
Still nothing....this is why i stoped backing kickstarter.....hate these charlatans...
@kickstarter #kickstarter ... same on you that you allow these low-lifes ... thieves....to do this.
Tom Powell on December 27
Still waiting for mine
Marc Strassner on December 25
Oder habt ihr bereits aufgegeben der klasse Hardware ein vernünftiges Leben einzuhauchen?
Marc Strassner on December 25
@ Thomas: Haargenau so denke ich auch. Wie könnt ihr monatelang eine solch schlechte Software draußen lassen ohne Updates im Tagesrhythmus?
ThomasHediger on December 25
Habe meine Fernbedienung vor 6 Wochen bekommen und habe versucht sie in Betrieb zu nehmen. Nach 5 Stunden frustriet in die Ecke gestellt. Heute nach 6 Wochen nochmals probiert. Gleiches Resultat.
Total bedienerunfreundlich und nur zu gebrauchen wenn man Technikfreak ist und bereit ist Stunden zu investieren.
Design ist der Hammber aber was nützt das....
Lege es jetzt wieder weg. Evt. kriegen sie die Software irgendwann in den Griff.
Kirpa Singh Gulati
Superbacker
on December 23
Hello there, I got a mail with a tracking link and following the link shows me the Deutsche post site which says my item was delivered on Dec. 7th, but I have not received anything. Can you please quickly and urgently look into this?? Most of the stuff from KS at even a $100 level requires payment of Customs duty to get the shipment processed and delivered to me, but in this case there was no one that contacted me/anyone at my residence for any customs duty payment either, so there definitely seems to be something way off on that status update. Kindly check asap, thanks & regds
Owen Xie
Superbacker
on December 22
Where is the IR learning function? isn’t this the basic function that a universal remoter shall have? Without this, yr product feels totally useless to me. I know the SDK has been released, but I have no time and mood to play with it. If the device is only for geeks, u shall make it clear in the project description. Now I can only control my Sony TV with the remoter, as the rests are not supported in yr database, and who knows when they will be supported eventually (to the end of the world maybe?) All these make me think that I have the right to return the product and ask for a refund!
Paul Mallette on December 18
Still waiting, Ontario Canada.
Xavier Montalvo on December 17
Still waiting. Haven’t received my black cat version. :(
Arnaud on December 14
still havent received mine in Paris, France
Altan on December 9
Finally found time to set it up last night and even though things can still be improved on the software side, I am certainly glad that I did not take the refund option when it was on offer. I’m sufficiently happy with it so far and confident that with the amount of commitment from the NEEO team, it will get even better. Top of my wish list would be Nest integration by the way. Time has come for me to head to Planet Neeo I think.
Takumi Okatsu on December 6
私もPascalに同様の回答をもらっていて、新しい情報が入ったら連絡すると言われて数日ですね。こっちからドイツの郵便や通関に問い合わせできないので、待つしかないですね。
年内は無理だろうな〜
Niels de Klerk on December 6
Better contact support@neeo.com
Abdul Qabiz on December 5
As soon as I posted the message, I had postman at my door :-)
What's HSN code for this product? I think, I am being charged too much custom duty and taxes, and I need exact HSN code to calculate before I take the delivery.
Thank you
Abdul Qabiz on December 5
I am still waiting for mine.
Frederic Detienne on December 5
I got my black cat. As others have pointed out, packaging is gorgeous, hardware looks very very nice.
Just two nits on the hardware:
- the power cable (USB) are too long and too rigid though. Since they are not micro USB, I’ll have to hunt for shorter cables.
- the white LED is too bright
This is truly minor.
From a software standpoint, I feel disappointed:
- The logic is rigid
- lots of stuff over infrared (I hate infrared)
- Hue stuff (colors, scenes,...) is lagging
I understand things are on their way but 2.5 years was a long time to work out all this.
All in all, it is a nice alternative to Logitech
Nob Wasa on December 4
私も日本でまだ受け取れていません。
日本郵便に問い合わせたところ、まだ通関が終わっていないので情報がないとのことでした。その上でPascalにも問い合わせてみたところ、以前PascalがDeutche Postに問い合わせたときに、税関で "何か" が起きているかもしれない、輸出上の問題なのか輸入上の問題なのかはわからない、と言われたようです。
Pascalが詳細を調べてくれるようです。
Ben Crosby on December 4
Hi guys, thanks. This is incredible quality hardware. Looking forward to what's ahead. Well done.
Aundrey Lucas on December 2
Thank you for my neeo it’s the best and I’m look for to more connectivity to voice devices. Neeo is amazing!!!
Takumi Okatsu on December 1
回答ありがとうございました。同じ時期に配送開始されてるんですね。
neeoのサポートにメールしたら、配送会社に聞いてくれと回答があったので、郵便に問い合わせたとこです。
Raphael on December 1
@mark gray
Instead of posting here about not supported devices, it would be better for you and the community to post all the missing devices on planet neeo.
They usually ad the codes needed in just a few days and can help with allmost every problem. Try it, the support is just amazing.
Mark Gray
Superbacker
on December 1
Got mine in UK. I agree with everyone else that the packaging and hardware is of excellent quality. I also agree with most that the software isn't. The first thing I tried - my main TV - which I asked about nearly three years ago - only works for watching analogue TV (which was switched off several years ago). My HDMI switch box, which I asked about at the same time, isn't supported at all. Cable box is missing most of the important controls. Nest thermostat, not supported, bedroom TV, not supported, and so on. NEEO saw fit to refer to most of these devices as stupid. I wonder who looks the stupid one now? Karma.
taku hatto on December 1
おそらく私のも17日発でneeoからのトラッキングメールが来たのが22日でこの日にはもうすでに日本の税関に着いた内容を示す状態でした。日本のキックスターターで注文してるユーザーは108人なので同時に発送が始まったと思います。あまりにも遅いですね、PLANET neeoでラファエルに確認してみるといいと思いますよ！もしくはＮＥＥＯのサポートメールを送ってみてはどうですか。
support@neeo.com
Takumi Okatsu on December 1
takuさんのもドイツからでしょうか？またドイツをいつ頃発でしょうか？
自分は17日ドイツで動き無しです。
taku hatto on December 1
@takumiさん
キックスターターのユニットが11月23日にとどきましたよ！
Takumi Okatsu on November 30
日本で届いた方いますか？17日ドイツで止まったままなんですが。