Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Please accept my apology, I had assumed we had dealt comprehensively with all issues and that all customers got their replacement promptly. I will issue you with some free pillow cases as a good will gesture
I am happy to get the survey but I have to say I am surprised with your answer on May the 21th about how you managed the issue of the first batch smell for the original pillow. You answered you replaced or refunded these pledges. I had this issue (and reported it on the comments sections) and I did not benefit from one of your solution - even not a free shipping for this new pillow.... quite disappointing to learn this way you made something for other backers which probably complained more than I did, and that you did not offer same compensation by default to all your early backers which suffered with the same issue. For example my husband strictly refused to sleep with your pillow because of the odour he smelt and he is definitely lost as a client... on my side I want to try the new one.
Thank you Noel.
Truly appreciate you reverting back to me so promptly
Hi Rebecca, apologies if this update caused confusion. We have had many enquiries about how to order Perfection Pillow since the campaign ended. I just wanted to let you know that if anyone wanted to order additional pillows it is now possible to pre order Perfection Pillow from the website. Thanks for your understanding. Noel
I have received a mail informing me I can pre order. As a backer I thought such was complete
Apologies for the late response.
Manufacturing of the pillow has commenced and samples signed off so we are on our way.
In the coming weeks I will have a more definite date when you pillow will ship. At the moment I am still hoping to ship by end of August. Survey will be out next week
@MIB: good call! I’d say that’d be one of the perks of the job! ;)
Maybe @Noel fell asleep on the job. I’ve heard his pillows are very good :)
Hi Noel, how is everything coming along? When will you be sending us the survey? Thanks
+1 on @Flip’s request for a cotton cover.
That’s great, thank you Noel!
Yes I can facilitate this for you as well.
Thanks for your support and look forward to your feedback
Hi Noel, I'd like to second @Gregor's comment on May 17th about getting a cotton pillow case instead of a travel bag. Have you decided whether this is possible or not?
We will ship to your UK address. You will have no vat to pay on your Perfection Pillow.
This is an example of the company I use to receive my online orders:
http://www.nybox.com/ (they accept all courier deliveries since they sign on thepackage upon delivery.)
Thank you for your feedback. My address in the UK/Germany does sign on packages upon delivery on my behalf. You can ship to my address with DHL/FedEx/uPs/TNT/etc.
My mailforward service company will ship by courier EXPRESS to Kuwait for approximately $15 (delivery within 4 days.) If you can ship by courier to Kuwait (express service, 4 days delivery) for $15, then I will keep my pledge and give you my Kuwait address when you send the survey.
If you can NOT ship to Kuwait by express courier for $15 (I will pay all customs fees, VAT, etc.) then can you ship by courier to my address in UK/Germany? (VAT MUST be exempted as my company will not pay any VAT on my behalf.)
Our fulfilment house has confirmed that the best shipping method is by courier as the postal system is not very reliable. However, the couriers will not ship to mail boxes as a signature is required.
We can deliver by courier to you in Kuwait. There is no vat applicable for you but there is a 5% duty charge.
Hope this answers your query.
Hello Mohammed, Thanks for this information, i will look into this and get back to you, our fulfilment company will have this information for sure, thanks for your patience, kind regards, noel
I have a question and would appreciate an expert's advise on this. I live in Kuwait but had negative experiences with the postal service. I have a mailbox in the UK and Germany that will forward all my packages to me to Kuwait for a small fee (mailforward service.)
My question is if I buy this pillow (which will ship from Ireland) and have it shipped to my mailbox in the UK/Germany, will I have to pay any VAT? Or will it be VAT exempted?
Kindly respond only if you are sure, as I don't want to purchase the product since my mailforward service provide will not pay any VAT on my behalf :(
Thank you, Brian.
We are excited about the Perfection pillow and looking forward to hearing back from you on how it helped you
Congratulations on reaching €20k target. Onwards and upwards.
Thank you Adam
It is great to reach our goal so early in the campaign. Looking forward to getting the pillow manufactured for you
Congrats on reaching your goal! Looking forward to receiving the pillow!
I agree totally. What price do you put on getting a good night’s sleep?
Most people see a pillow as something to lay their head on to sleep. Using a pillow like Perfection that is designed for the anatomy of the body will keep the head, neck, shoulders, and entire cervical spine aligned while sleeping has to considered.
According to research conducted by The National Sleep Foundation, 91% of respondents rated high quality pillows as essential in getting a good night’s sleep.
I think you and your partner will get many great night’s sleep when Perfection arrives
Thank you for the reassurance. I've pledged for two pillows. One for my partner also. I'm a strong believer in having a quality pillow for a quality sleep. My partner has never cared about what pillow she uses and often when I wake up she's not even using one. The problem with that is that she tends to snore or have abnormal breathing patterns while she sleeps. I'm hoping this pillow can help correct her posture while sleeping, which will then improve her breathing and most importantly give me a quiet and peaceful sleep! =)
The difference between the original and perfection is such that the formulation has been modified to further reduce stress on the upper neck while sleeping. There is also enhancements to the pillow cover to further increase comfort while sleeping
Hello, Could you please explain the difference between The Reflex Pillow and the Perfection Pillow?
Thank you for your confidence in Perfection pillow
I was blown away by so many positive comments from people that pledged on my last campaign. That gave me so much encouragement to continue to further improve the pillow thus creating The Perfection pillow.
We have no issues shipping anywhere in the world. Last campaign 95% of shipments were on time, and while there were slight delays with some it was mainly due to address issues and phone numbers.
Yes, we had an issue with our first batch where the curing time took a little longer than expected resulted with some pillows within the batch had an odour. While the odour disappeared after a few days when exposed to heat it wasn’t acceptable and for those that pledged we either replaced the pillow or refunded. We immediately resolved this issue and there is no risk of this happening again.
I read the comments from your previous campaign as well as the comments below. You've received a lot of positive reviews from the original pillow, which is really great to hear! This gives me confidence that you will produce another quality pillow.
The only concern I have is the comments about pillows having a strong odour, which I understand was confined to only one batch, and also late deliveries. What assurance can you give that these issues will not occur again? I'm hoping that after the first experience you have been able to learn a lot about the manufacturing and logistics of your product, and have been able to iron out these issues.
I'm in Japan. Have you had any issues delivering to Japan in the past?
Thank you Brian &Theresa
Live radio interviews unnerve me a little but great to get the opportunity to talk about the Perfection pillow. I will be on the radio with Ray Darcy during the week also.
Great piece on business program.
Brian & Theresa
Thanks for supporting our Perfection pillow project.
I believe you will be very pleased with it.
It would be great to hear back from you when you have tried it out.
All the best with this project and can't wait to try out the pillow.
Thank you, Emma,
The feed back we are receiving from the original pillow is amazing with so many people now getting a full night’s sleep. We expect The Perfection pillow to be even better
Wishing you guys all the success - seems like a great product!
Bring on the pillow!!
Thanks Gregor for supporting the campaign. The Perfection pillow is scientifically designed to give you a good nights sleep. I look forward to your feedback when you receive it.
Just to clarify the string cotton cover is not a pillow case it is a protective cotton cover. I will definitely look at providing you with cotton or Linen pillow cases instead of the travel bag. Lets keep in touch and I will do what I can to meet your needs
I really hope this campaign reaches its goal - the pillow looks really promising.
Just a suggestion: I don't need the travel bag, but a second pillow case would be great. Being able to choose between those two would make me quite happy. I could also imagine a second pillow case as a stretch goal.
The original pillow was fantastic, I wish Noel the very best of luck with this new product! No doubt it will go far!
Thanks Rob States, Sean Conway, Hannah, Faith Russell, and Maria for your support! :)
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Best of luck Noel with Perfection Pillow. It looks great. looking forward to trying it out.
The original pillow improved my sleep quality so much - I'm excited to try Perfection!
This is so exciting, I need this pillow in my life!
I love my original reflexpillow pillow. I can't wait to try The Perfection Pillow. :)