Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Vladimir Kapustin: Hi! Sorry about that. Your order has been processed by Gamesquest, so we need to get the reply from them. Even if we send you a replacement, it will be sent by Gamesquest, as they have our stock of books. We have asked them again about this matter and expect a reply very shortly.
I just saw your comment for us to contact email@example.com. I have sent you my information. I still have not received anything.
"Your recent order has been despatched today and you should expect delivery shortly".
Well, a letter to firstname.lastname@example.org didn't help much. It was forwarded to GamesQuest and that's it. Still no books and no update on my shipment.
Package received a little while back. It’s so beautiful. Thanks guys.
I just send an email to email@example.com and firstname.lastname@example.org as I still did not receive my package
@Valter Ambrosius Östberg: Please email email@example.com and we'll sort it out!
I haven't received my package yet. Seeing these other comments of people just receiving theirs is making me feel more relieved, but I'm still worried that something isn't right.
I haven't received my package either. Just emailed firstname.lastname@example.org with my details. Thanks!
@jahue: Sorry to hear it. Please send an email with photos of the damage to email@example.com and we'll send a replacement to you.
I received my book, the work is amazing... unfortunately the book was damaged significantly both corner are dented and there is a sizable dent in the top center. The packaging was no where near good enough for a loose book.
Hi, just to say I got my 3 books in the UK just before Christmas and they are beautiful. I see I’m missing the map, but I note from comments below it is delayed and will be sent out later.
I’ve heard that Electric State will be made into a film. I do hope that’s true as it would make a one hell of a film.
Sorry for being unresponsive here for the last few days. We had a few days of vacation over the new year.
Shipping is completed, so if you didn't get your book yet, please email to firstname.lastname@example.org and we'll check the status of your order. Please include your full address and backer number.
No book for me in the US still. I emailed Fria on 12/27 who responded and copied GamesQuest with my order information. I never heard back from GameQuest, so 2 days ago on 01/02/18 I emailed GameQuest again, but still have received no response.
Hi, i have still not received the book here, Uk.
Still haven't received my 2 books. I sent an email to the support address provided but haven't heard back. Can I get an update?
Received my book in pristine condition along with the art prints and the ads/pamphlets.
Surprised to see that The Electric State doesn't have a pocket to store the art prints or a page marker like the previout books.
Also there's no readmap which was supposed to be printed separately.
I received everything and I’m so happy with the quality and production value of the product. Well packaged and beautiful art. Thank you!
No book here in Norway either. Can you please give an update on when they were shipped and from where? Otherwise it is impossible to know if they are in transit or should have arrived.
Hi there from Quebec, Canada. I've received all 3 books and they are all in good condition. I was wondering if we will have some news soon about the ELECTRIC STATE CANVAS PRINT. I know it is sold, and sent separately, but if there is a way to get an approximation it would be nice.
I'm an American-backer and haven't received my copy of the book. Is there somewhere I can go to see shipping information? Please and thanks.
Still No answear about the posters :( Gamesquest? Serious Company?
Swedish backer here, No book here either.
Still no books here in Stafford, UK - has it been dispatched? Is it lost?
Norwegian backer here, unfortunately I haven't recieved the book yet, any way to investigate if it's been lost in transit?
Has shipping already started?
Should I receive an e-mail when it does?
Same, no book?
Still don't have my book, in Sydney AU. I posted here around a week or so ago to see if they had been sent, but my comment appear to have been deleted.
Same here: no books, no answer on my letter.
@Cameron Bennett - Sorry for the delayed answer. You should have an email now.
@Fria Ligan I have received no tracking information or products. I sent email@example.com an email, and I have received no emails back.
@Fria Ligan got the posters two days later. Despite the tube being left in the rain, they were in pristine condition. Can't wait to hang them on the wall. Simon's artwork was the only art I wanted on the walled my new house.
My book arrived Dec 17 in western Canada; my posters arrived Dec 26.
I never received any tracking information, but it doesn't make the results any less awesome!
Received the book in Malaysia! Awesome and thanks!
@Denis Kulagin - Your email got stuck in our outbox, we apologize for the delay.
No answers from firstname.lastname@example.org.
Picked up both my books and poster(s) today. First of all: thanks a lot! They look great!
Only minor complaint: I had unlocked and changed my order while the pledge manager was still live, but received the items I had selected before the change (two posters more, two dice sets less).
@PapaQ & @Ali Katırcıoğlu - Posters and books have been shipped. Email email@example.com if suspect that your shipment has been lost in transit.
Still nothing in İstanbul :( got the poster btw
I got my books several weeks ago (great quality once again), but there's still no sign of my poster. Have they all been shipped?
@Gunther - we read this comment section regularly, we have been on pause during the holidays (In Sweden we celebrate Christmas on the 24th). Email firstname.lastname@example.org about damaged shipping and we will sort it out by email.
@Jynk - If your ordered posters, those are sent out separately in a separate shipping tube.
@Uberking - Alla posters skickas från England. Mejla email@example.com om du misstänkar att dina posters har kommit bort.
does anyone of the team read this section?
The posters are sent from England.
I received mine this Monday.
I received my copy of the electric state with the extra pictures and booklets, but unfortunately the were nearly all damaged(the corner got badly dented - the cardboard box had been dented on the same corner). the delivery service (DPD) droped them somewhere and delivered them without any notification about it.
I checked their website and their complaints page about damage states that I have to contact the sender of the goods to get things started. (find that very strange because they are to blame)
I contacted the sender through their webform ( I guess this is gamequest). They state it takes up to 3 workingdays to get a respond but it's already day 4 and I'm afraid I contacted the wrong service.
can you help? Am I at the right place?
I got all three books, the t-shirts, and some of the prints today. Will the rest of the order come in a separate shipment? The books look great and the three prints arrived in good condition. Fria Ligan does it again! <3
Poster Bilderna lyser med sin frånvaro, skulle de inte vara skickade inom Sverige?
Still nothing in The Midlands, UK... any hope it'll be in time for Christmas? :-(
Received yesterday in Spain. It looks amazing! Kudos!