Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Per Stalby and Philoctetes I have sent you emails regarding your orders /Jenny - customer support
I'm still waiting for the book. When will it arrive?
I finally got my book the book was in great shape and it's beautiful thank you very much.
Just wondering how this is going and if there's an estimated shipping date yet?
@Jussi We are sorry for the delay. I have answered your email with more information. /Jenny -customer support
Some emails later, now March, and still no book. And GamesQuest aren't being terribly responsive.
I emailed you this morning about an alternative solution; I'll need you to respond within the next 24hrs however for it to be viable.
So, please check your email.
Got my canvas print, it looks great! :-)
@Daniel Rosendal: Sorry about that, your shipment should have arrived by now. We'll look into it asap!
I still havent received my order. Mailed you about a month ago on this aswell. You replied that you would look into it, and I havent heard anything since.
@Joseph Sweeney and Andrea Repele: Sorry for the delays on the map! We're working on it.
@Les Green: The pledge manager for The Electric State is closed so you cannot buy them from there I'm afraid.
Is it still possible to get pdf versions of Tales From The Loop and Things From The Flood (English version)
Is the high quality FLAC version of The Electric State soundtrack available yet?
Any news on the road map?
Got my copy - it’s great! Good job
@Anders Karlsson I have sent you an email about the status of your order. If you have any further questions, just email firstname.lastname@example.org.
Still havent received my copy of The Electric State or any of the stretchgoal rewards. Contacted Fria Ligan by email in mid January and got a answer that they would look into the matter. That was a month ago and I have received no further information or update.
Any update/news regarding the Road Map?
@Terry L Pike We have sent you an email regarding your shipment. If you have any further questions, please don't hesitate to email email@example.com.
I have not received any word on my reward can you help me find where it's at?
@Lev This is of course, of great concern for us. We would really like to help you, and all others that are having problems with their delivery. Please, email to firstname.lastname@example.org and we will look into it all.
@Fria Ligan - Your fulfillment and customer service is not judged by "tens of thousands of items sent from different warehouses to backers all over the world". The people still posting here, trying to get the rewards they _paid for_ certainly couldn't care less about that.
Your fulfillment is judged by how you handle cases where mistakes or problems arise, _especially_ cases where these mistakes are YOUR fault (per your own admission)!
The ticket Gamesquest opened for me on gamesquest.freshdesk.com has been closed for three days and I have received zero communication before or after this. I am having a hard time understanding why you're allowing Gamesquest to treat your backers in this way. I will be reaching out via email again.
@Mark Argent Thank you for notifying us. Could you please send an email with your order number to email@example.com, so that we can look into this? Thanks!
I never received my copy of The Electric State. Fria Ligan were very responsive and helpful, and they got GamesQuest to send out a second package, but it contained the wrong item. I notified FL and GQ again, and haven't heard anything back.
@Vladimir Kapustin We are happy to hear you received your book, and that you like it. We just hope you still can enjoy it even though it was a bit squashed.
The books are stunning. Just got them and I am thrilled.
My copy The Electric State has the same defect as @Cadd's one had—one corner is squashed a bit.
@Denis Kulagin Мне в Питер вчера привезли. Попросили назвать адрес организации, я дал адрес приятеля. И потом сама доставка заняла буквально сутки. Но с момента смены адреса до собственно отправки прошла почти неделя. Геймквест тупит, ДиЭйчЭль на высоте.
@Nicolas Delbos & Denis Kulagin Could you please send an email to firstname.lastname@example.org with your order number and we will check if we can help you with your issues.
Totally agree with Lev. Never received my package and was put in contact with Gamesquest. It's been 12 days since I last heard from them.
Did the FLAC version of the soundtrack get released yet?
Друзья! Кому-нибудь в Москве доставили уже книжки?
Мне написали, что проблемы с таможней и нет возможности доставлять на домашний адрес, только на адрес организации.
Looking forward to it! ;)
@Lev and Vladimir Kapustin: We are working actively on your cases. As Gamesquest keep our entire stock, they are the only one who can send the books to you. We are very unhappy with this delay, and we have made this very clear to Gamesquest. Overall, the fulfillment of the Electric State has worked well - we are talking about tens of thousands of items sent from different warehouses to backers all over the world - but some shipments have been gone astray and we will not rest until these cases have been resolved.
Working with Gamesquest has been an absolute hassle. I hope that Fria Ligan (and anyone reading this) never use their services for anything. Unfortunately communication with Fria Ligan's support team has not been much better.
What's really upsetting is that if I had said nothing then I would have never received my rewards at all! Fria Ligan had a "technical error in the order export from the Pledge Manager" (whatever that means) and never followed up to see if the expected number of orders was shipped out.
Simon creates great art and wonderful books, but I think next time I'll skip his KS and just wait for a wide release instead.
Finally got mine in North Carolina, USA after the first one was lost. PHEW!
Poster arrived today!
Gamequest is a big joke!
This is getting ridiculous. Gamequest wanted a business address instead of a personal one (due to some Russian customs insanity no surprise here). Well, I have given them one but it's been a total silence ever since. Have they got a letter from me? Does the address suit specific circumstances my homeland customs set for this delivery? Have the books been sent yet? An uncertainty is the worst here.
@Uberking: Sorry for the delay, we're looking into it!
@Cadd: Sorry about that! Send an email to email@example.com with pictures of the damage, and we'll help you out. :)
No posters, sent a email waiting for answear.........
Book arrived this week (English version) - it's absolutely beautiful!
However - the packaging was a bit insufficient, two sides only protected by a single layer of regular bubble wrap, so one corner had been slightly dented :(
Got my book in Germany, and it's awesome!
While I wait for the book to arrive in the post I'd like to encourage people to have a look at METROPO https://www.kickstarter.com/projects/521396249/metropo-a-slice-of-cyberpunk-life-short-story-coll/description
HUGE congratulations on getting the book to be made into a major film!
Having been along for the ride since the 'Tales from the Loop' kickstarter campaign, I just can't wait for this! It'll give a wider audience a chance to see Simon's wonderful vision.
Got my package before NY, it is so awesome I have no words to say :)
Thank you, guys!
Looking forward to see your movie.
@Uberking: Please email to firstname.lastname@example.org and we'll sort it out!
@Lev: Hello! You should have received a reply now. We try to answer all emails within 24 hours, but sometimes it can take a little longer. Sorry about that.
As others, have not yet received any items from my pledge level or the extra items I paid for.
Emailed email@example.com and firstname.lastname@example.org a day ago and still no response.
I understand that Simon is not directly involved, however fulfillment for his previous project was handled much smoother. I don't know what has changed since, however I recommend that Fria Ligan, as a company, reconsider the choices they have made in fulfilling this KS.
Still no posters. :(