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POLAR is the world’s first modular pen made from MAGNETS. This beautifully simple product will transform into endless possibilities.
Created by

Andrew Gardner

14,253 backers pledged $817,164 to help bring this project to life.

Disappointing Set Back

200 likes

It is with great frustration that we are informing you that the Health Canada has stated that the POLAR Pen is a danger to human health and safety. On Nov 13, 2013 Health Canada informed us that they reviewed our response to their inquiry and are calling for “The immediate stop of manufacturing, importing, advertising and selling of the POLAR Pen + Stylus in Canada given that the product is considered a dangerous magnets set and a danger to human health or safety within the meaning of the CCPSA.“ 

“The Canada Consumer Product Safety Act (CCPSA) prohibits the manufacturing, importing, advertising or selling of consumer products which are a “danger to human health or safety”. For the purposes of the CCPSA, a consumer product is a danger to human health or safety when it poses an unreasonable hazard, whether existing or potential, as a result of the product’s normal or foreseeable use and which may reasonably be expected to have an acute or chronic adverse effect on an individual’s health, including death.” 

The above paragraph is Health Canada’s opinion on our product, we still stand by our original claim that the POLAR Pen + Stylus poses no unreasonable risk to human health and safety if it is used in its normal or foreseeable use. We are seeking different media outlets in an attempt to gain public awareness about this situation. 

As a result of this call to stop POLAR Pen + Stylus Canada there will, unfortunately, be delays in the shipping of our product. Health Canada is forcing us to move all assembly, packaging, and distribution out of Country. This is not something we were anticipating when we launched our Kickstarter project and it will take us some time to move all of our operations out of Canada. We are working very hard to minimize any delays and will keep you updated as we receive new information. 

For our Canadian backers, we appreciate your patience and support as we work through this problem. Before we issue any refunds or request alternate shipping addresses we will explore all possible avenues. Again we promise to keep you updated.

There are many companies who are presently selling fake knockoff products of POLAR Pen, these distributers are using our imagery and are claiming to be our official distributers. They even refer to “me,” Andrew Gardner, as the designer in their marketing. We would like to state at this point that a Patent Pending status is on this product and that we are not associated with any of these other illegitimate products. Due to the Health Canada issues we presently are not retailing this product at this time either online or in stores. It is very disheartening to see our product being produced by others especially when we are tied up with these bureaucratic setbacks.

We request your patience as we try to keep up with the many questions, concerns, and suggestions from you, our backers. Once again, we thank you for your support, and we hope that this will all be worth it, once the POLAR Pen is in your hands.

Comments

    1. Creator YJ LIN on December 1, 2013

      Hey,bro~ just Keep Going On! I believe that you will present the AWSOME.

    2. Creator Dion Carley on November 26, 2013

      Also if it does come to refunds, you will only get 92%, not the full refund due to 8% being taken by Kickstarter

    3. Creator Leighton James on November 26, 2013

      Hey Gregory apparently there is going to be an update today so don't get too hasty wait it out for one more day

    4. Creator J. Gregory on November 26, 2013

      Hi Andrew,

      Due to the uncertainty of your project coming to fruition, coupled with untimely updates, I am hereby requesting a full refund of my pledge of $70 CAD. It seems doubtful, indeed, that you will be providing the pens by February 2014, or ever for that matter. So, with those thoughts in mind, I am requesting a full refund. ...Nothing personal, just being practical here.

      Thank you in advance for your understanding and cooperation. Please respond ASAP.

      Sincerely,
      J.G.

    5. Creator Simon Ho on November 26, 2013

      any update?

    6. Creator Ahmed M Abdelatty on November 25, 2013

      what's going on ???????????? someone MSG us or update !!

    7. Creator Giovanni Aldave Corte on November 24, 2013

      Can we get an update please?

    8. Creator Fong Koon Kit on November 23, 2013

      This is why Canada is lagging behind in innovation.
      http://www.conferenceboard.ca/hcp/default.aspx

    9. Creator Sad backer on November 23, 2013

      Lucie Tremblay,
      Yes, this is scam

    10. Creator Eric Lein on November 23, 2013

      Thank you for keeping us informed!! Looking forward to getting my pen whenever it comes!

    11. Creator Lucie Tremblay on November 22, 2013

      Hi everyone! I am so disappointed with the commenta I took time to read:
      Want my money back,
      Is this a scam?
      I am not canadian so it is ok...
      Too bad for canadians...
      And so on.
      Please everybody, please be constructive and stay in the spirit of entrepreunership!

    12. Creator Jan on November 21, 2013

      Hey Everybody,

      i mean com on all and stay calm for some more days.
      These dudes are working on it to solve the problem. I am more then sure.
      Does anybody realy think these dudes, faking us?
      Imagine around the hole Globe people are familiar with their faces and names. That would be just super stupid.

      Some are right, that when you start with something you should always look on the "law-side" before. But hey, so many people would stop to try things, because so many things are on the first view not allowed or the brikewall is high. So what? That was a fault. Anyway they will solve it. The will move or find a good lawyer to get to their (our) justice. Or they find a third way.
      Anyway, give them a week more.
      Cheers from Germany.

    13. Creator Sad backer on November 20, 2013

      WiKouK,
      It's sad to say but yes

    14. Creator WiKouK on November 20, 2013

      if it´s a fake project ? just a very good video and we backup for a ghost project ? i m auditor in france, and close industry it´s possible if the rules is not use... so put on a little prew or something.

    15. Creator Gustavo G. Forster on November 20, 2013

      For all of you wanting refunds and the such... This isn't your local store. You're making an investment, and that might turn out to give you the profits (in that case, the product), or it could flop. Unfortunately, in this case, we'll have to wait and see if Andrew can move production from outside Canada.

    16. Creator Erki on November 20, 2013

      @Luke

      Yeah, i am sorry. I was too lazy to scroll down and read.
      But try to think something impressive, something that everyone will like and something that is useful to you and to other people. And then try to create it, while searching and asking from every government agencies, from every department it has, if you could produce that product. I bet you can't, since after all you are human and you can't think to every obstacle you could run into. Who would of thought that making a magnet pen could make HC interested to such thing and ban it? I bet no one. You just literally can't think to every obstacle there is.
      I have faith in Andrews project and i am sure he will make it happen.

    17. Creator Luke Hamilton on November 19, 2013

      @Erki,

      Before you comment, it's a good idea to go back and read the previous comments so you actually have some understanding of what I was saying. I understand that might a little too much effort though. I wasn't asking for a refund. Your argument also makes no sense relevant to what I was talking about, again, because it was a little too much effort for you to go back and read. The fact that people funding this project had a chance to back out still doesn't justify that the Polar Pen team didn't already ensure that they could legally produce their product, which is the whole reason they received all this money in the first place. Pay attention to what's being discussed before you jump in.

    18. Creator Giovanni Aldave Corte on November 19, 2013

      I'm willing to wait, I really want my pen so hopefully you will find a place to start production soon. Just keep us updated as much as you can.

    19. Creator Lucie Tremblay on November 19, 2013

      When bureaucracy means
      Stupidity!
      First of all I would like to know from Health Canada what thoses health issues are. Force them to show you those pretended studies.
      Then, if we backers and friends send you as many photos or copy of the products we find in the Canadian market, do you think this can help your cause?
      Finally, may a petition be usefull?
      I do want this product.
      Here are some products I bought here in Canada:
      Earth magnets of different sizes in crafts supply shops
      Magnetic boards with magnets
      Fridge magnets of all sizes more attractive to children than a pen
      Magnets clips in Staples
      Magnets clip to wear on you to keep your glasses near you
      Magnet clasp for jewelry
      Magnetic beads for jewelry
      ... And so on...

    20. Creator JonC on November 19, 2013

      What would be really useful from Andrew Gardner and his team is a regular update. May stop a lot of assumptions and keep people informed.

      Even a 'no update today' lets all your backers know you are still around and trying to do something to address the issue.

    21. Creator Sad backer on November 19, 2013

      When will you ship pens?

    22. Creator ATH on November 19, 2013

      Nothing worse than stupid bureaucracy (you know, if you put your head in a bucket of water, the water is dangerous to your health - maybe they should ban it . . . ) :-( Hang in there and keep at it.

    23. Creator Erki on November 19, 2013

      @Luke

      That story still wont change a fact that you got warning 96 hours before project ended, that this kind of problem can happen. You had 96 hours to back off from the project, if you didn't, then most likely you accepted consequences.

    24. Creator Luke Hamilton on November 18, 2013

      @James Babcock,

      Since I was someone who voiced an opinion about refunds, I am led to believe your baseless and hypocritical comment was at least in part directed toward me.

      You speak about how "berating or otherwise badmouthing . . . accomplishes little at this point" but you begin your entire statement berating people who are "whining" about a "petty" refund for 100% of the money they allocated to the funding of this product. Besides the fact that I in no way berated-or otherwise badmouthed-anyone, your hypocrisy is comical. You continually (incorrectly) believe that we are funding an idea, not a product. If that's the case, you should be okay with not receiving your product since the abstract has been so successful to date. Let's say you decide to pay a recording studio to produce a record for you and your band. If you get there and got set up only to realize the producer showed up with no equipment to actually record you, I am assuming you wouldn't be satisfied with a partial refund. Would you accept the idea that if the equipment was present, he was going to produce your record? Your money not only paid for the rental of the equipment, but some portion of it was allocated for the producer. I mean, he still had to pay for the gas to come down to the studio, and that's clearly your financial responsibility. Oh wait, it's not, because the service you paid for wasn't completed.

      Also, I'm not too sure how the rate of growth of the company justifies their poor foresight regarding production. Even if they were only distributing one pen, they would still have to move production because of the laws that are in place. To clarify, since I have a sneaking suspicion that I need to, I'm not arguing that the law isn't ridiculous. However, since the law is in place, it should have been taken care of before this point. It's poor planning, period.

    25. Creator Igor Cevriz on November 18, 2013

      "Canada is forcing us to move all assembly, packaging, and distribution out of Country."

      Can you be more specific about that? I mean it's one thing if they don't let you sell your product in Canada, but restricting you to produce your product in their country has nothing to do with consumer protection or Health Canada and is just hard to believe. Why would they insist on something like that?

      It just makes no sense to me...

    26. Creator WiKouK on November 18, 2013

      it's possible to refund customers ?

    27. Creator ohavia on November 18, 2013

      Thanks for the update! Keep pushing guys, your doing great! setbacks can make the fulfillment that much sweeter. Stay positive and stay focused dont let the garbage get you down.

    28. Creator RichL on November 17, 2013

      @Charlie. The recent update states that there will be delays, and explains why. Delays. Not uncommon in Kickstarterland by any means. Annoying for sure, and maybe there are things he could/should have done differently. But we are where we are now.

      It doesn't say that the whole project is in insurmountable jeopardy or that nothing will be fulfilled, ever. How can he know that for certain at this point anyway?

      Clearly, recent developments have put a spanner in the works and created a logistical nightmare, so it's not likely Andrew will be restating ETA's until he's certain he can meet them this time.

      While it's Canadian backers who are most directly affected by this vital H&S ruling (which is clearly crucial to the nation and potentially way more deadly than, say, cigarettes) , the knock on affects us all, because until he gets over this hurdle, he can't produce them for anyone, regardless of where we are.

      He did also clarify that refunds won't be issued until such time as all avenues have been explored. Which is understandable really, as he's kinda got enough going on at the moment I think!

      And remember that we were advised of this situation BEFORE the project ended anyway, and given the opportunity to retract our pledges. So it's not like any of us was forced into this current situation.

      Got to just wait it out now and hope for good news.

    29. Creator CT on November 17, 2013

      So, you've done everything but answer questions on whether you will be fulfilling anything or giving us another ETA for non-Canadian backers. Any way I can get a refund or are you going to use my contribution to "move"?

    30. Creator Stephen Morris on November 17, 2013

      is there any way we backers can help in support of your moving or anything?

    31. Creator Michael Carr on November 17, 2013

      Calling on all polar pen backers and friends of backers to show your support by tweeting @HealthCanada let's spam the hell out of there timeline and show the guys at polar how much we want this project to succeed

    32. Creator Mikkel Jürs on November 17, 2013

      That is rather disappointing, I just seemed to have found the perfect christmas gift for my dad. I'm a student, so I really don't have enough money to spend another 70 CAD on something else... hmm
      Am I the only one thinking it's weird that they are not allowed to manufacture the pen in canada? Seems like the canadian government refuses to get any cut of this.

    33. Creator John Doe on November 17, 2013

      I don't understand why you have to move out of the country? They don't (seem to) ban exporting, yet importing is banned.

    34. Creator Inquisitioner on November 17, 2013

      I seriously think they should explore the whole idea behind making a super childproof case/package or whatever. That way, it's the fault of the one who opened it if something happens and not theirs.

    35. Creator Keith Skinner on November 17, 2013

      Don't let the bastards get you down.

      Keep at it guys.

    36. Creator James Babcock on November 17, 2013

      The idea that there are people here upset about a 92% refund and not 100% is pathetic. That people are seriously whining about a refund that ranges from 80 cents to a whopping $12 seems a bit ludicrous. The idea of someone that backed an idea that didn't work out wanting to get their 80 cents back seems a bit petty when that refund en masse could very well be the death knell to what is a great idea that grew more than expected and maybe didn't get the research done to ensure all agencies were cleared. Most people that pledged support probably spend more that $12 on throwaway items daily like coffee, candy and app purchases.

      Hindsight is 20/20, berating or otherwise badmouthing the campaign leader accomplishes little at this point. Support an idea because you believe it is a worthwhile idea, this isn't a shopping mall or some sort of online store. This is a place to give people with ideas an opportunity to make that idea reality with a little help from a lot of people, instead of the standard model of an incredibly big loan with a very bad payback model. This is not a place to come to and expect things to be delivered on time, early or close to schedule. These people have to use Kickstarter's model which requires them to put a date on a project that could possibly exceed the set goal by thousands of times the expected volume.

      Best wishes to you Andrew, I look forward to seeing you make a success of this endeavor regardless of what setbacks you encounter in the beginning.

    37. Creator Cholo Duran Echevarria on November 17, 2013

      This is an unforeseen setback, it's okay, it will definitely upset some of your backers so that's understandable. But there are more who are willing to wait for your amazing product. I'm of those who are wishing your company well, and hoping that you folks find the way to be able circumnavigate this current issue. GO POLAR PEN TEAM!!!! As a backer, I will continue to back you folks through all of this!

    38. Creator MF Calub on November 16, 2013

      No worries on my end. You've been crystal clear in regards to possible complication with the magnets. Thanks for the update. Keep us posted, whether it's good news or not. Hehehe. Hopefully no complications with the US side :)

    39. Creator Alexander Frato on November 16, 2013

      Holding prayers for ya and hope everything works out we'll be standing by you the whole way

    40. Creator Marie-Andree Poisson on November 16, 2013

      @Matthew et al. They were supposed to assemble and ship the pens from Canada. They can't anymore and have to find a place that will do that somewhere else. That take time!

    41. Creator Matthew Dahmen on November 16, 2013

      As a backer from the US who isn't affected by this, will we still get the pens shipped as scheduled?

    42. Creator Evan Donaldson on November 16, 2013

      Leave it to the Canadian government to try to protect people from themselves. Simple solution - tell people that they shouldn't buy it if they have kids under (say) 6 years old. I guess these kids will just have to go back to drinking the Liquid Plumr or eating Legos...

    43. Creator Keaton on November 16, 2013

      The reason why these are banned because they are a potential danger to children when they swallow one or more. If you have children, you know full well they'll get into pretty much everything and will eat everything. You probably swallowed some stuff as a kid. The specific danger with these neodynium magnets is that they're very powerful and if a child swallows two or more magnets or one and something metallic, they can bind to each other through the intestines. It's the same reason why Buckyballs were banned.

      Likely event is that Canadian backers will either get their refund, minus fees, or have to find a US address for shipping and somehow schlep it over the border. For the rest of us, we'll have to wait while these guys find non-Canada manufacturers.

    44. Creator Ming Ko on November 16, 2013

      As a backer who isn't from Canada, will I get my pens or not?

    45. Creator Joel GhoStedar Pankratz on November 16, 2013

      Can you make a general mobilization call to get all the Canadians who backed this to protest the decision? I'm sure the government doesn't want thousands of letters clogging up their system.

    46. Creator B Alan Eisen on November 16, 2013

      Are they outlawing the magnets or the pen since you could stab somebody with it?

    47. Creator Inquisitioner on November 16, 2013

      Wow.. They're making it sound as if your building weapons designed to kill children. Truly overkill!

    48. Creator Luke Hamilton on November 16, 2013

      I don't live in Canada, but I would be incredibly upset if I did. It has been stated that if refunds are processed, only 92% of the pledged amount will be refunded. It is unfair to your backers to be held financially liable because the Polar Pen team did not have the foresight to conform to health and safety standards involved in the production and shipment of this product. Processing fees are your problem, not ours.

    49. Creator Daniel Gomez on November 16, 2013

      what happens now??? how much longer?