Disappointing Set Back
It is with great frustration that we are informing you that the Health Canada has stated that the POLAR Pen is a danger to human health and safety. On Nov 13, 2013 Health Canada informed us that they reviewed our response to their inquiry and are calling for “The immediate stop of manufacturing, importing, advertising and selling of the POLAR Pen + Stylus in Canada given that the product is considered a dangerous magnets set and a danger to human health or safety within the meaning of the CCPSA.“
“The Canada Consumer Product Safety Act (CCPSA) prohibits the manufacturing, importing, advertising or selling of consumer products which are a “danger to human health or safety”. For the purposes of the CCPSA, a consumer product is a danger to human health or safety when it poses an unreasonable hazard, whether existing or potential, as a result of the product’s normal or foreseeable use and which may reasonably be expected to have an acute or chronic adverse effect on an individual’s health, including death.”
The above paragraph is Health Canada’s opinion on our product, we still stand by our original claim that the POLAR Pen + Stylus poses no unreasonable risk to human health and safety if it is used in its normal or foreseeable use. We are seeking different media outlets in an attempt to gain public awareness about this situation.
As a result of this call to stop POLAR Pen + Stylus Canada there will, unfortunately, be delays in the shipping of our product. Health Canada is forcing us to move all assembly, packaging, and distribution out of Country. This is not something we were anticipating when we launched our Kickstarter project and it will take us some time to move all of our operations out of Canada. We are working very hard to minimize any delays and will keep you updated as we receive new information.
For our Canadian backers, we appreciate your patience and support as we work through this problem. Before we issue any refunds or request alternate shipping addresses we will explore all possible avenues. Again we promise to keep you updated.
There are many companies who are presently selling fake knockoff products of POLAR Pen, these distributers are using our imagery and are claiming to be our official distributers. They even refer to “me,” Andrew Gardner, as the designer in their marketing. We would like to state at this point that a Patent Pending status is on this product and that we are not associated with any of these other illegitimate products. Due to the Health Canada issues we presently are not retailing this product at this time either online or in stores. It is very disheartening to see our product being produced by others especially when we are tied up with these bureaucratic setbacks.
We request your patience as we try to keep up with the many questions, concerns, and suggestions from you, our backers. Once again, we thank you for your support, and we hope that this will all be worth it, once the POLAR Pen is in your hands.