by Nicholas Millington , Rio Millington,
Just got your message .
Everything was shipped a long time ago. We are doing our best to tidy up the tail end. we have a problem with about 100 units out of 3700 that have been shipped.
These problems have been a result of packages not being picked up and returned, change of addresses etc.
We have been trying to get everything sorted out. Through the campaign I have tried to keep everybody well informed through updates etc.
We havnt deleted any feedback. Positive or negative . it is what it is.
As a developer creator I have continued the development of the Saxmonica. This was mentioned in July 2018.
Bronwyn has been handling moist of these problems and I regularly read message that have been sent to her thanking her for great customer service.
I will talk to her now and see where your units are.
I have every intention off keep ing you happy along with everybody else.
I apologise for delays and bad customer service in your case.
I will get onto sorting out your situation immediately.
Cheers for the early support and fingers crossed we can sort this out for you .
Generation 2! it is almost a year since I paid for two Generation 1 Saxmonicas and I still have not received them. Customer service/care is practically non existant and delivers nothing but lame excuses. What has happened to the many negative posts? So...once again when are you guys gonna deliver? Nicholas you are a fellow Electrical Engineer you should know how to look after clients!!!!!
Hi Steve. We have developed 2 new lower tubes that give you a much greater range of keys to play over. Very similar fingering patterns so you don't have to relearn anything which its a bonus.
Have been playing them quite a bit lately so any videos you see off us will be playing with the new lower tubes.
We are also redesigning the mouth piece so hoping to have a new kit on kickstarter in march . They won't be expensive but as yet haven't quite worked out the price.
We have quite a bit of good stuff in the pipeline so I will keep you posted as to when they will be available.
Im wary about making promises as to delivery dates but it will be I the near future.
Heres my latest video for kickstarter .
Thanks for the message
are there 2 tubes with the Gen 2?
how do I get the Gen 2
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