Shipping Update 4 + VAT/GST
We're happy to report that the last two weeks have been very productive, and we'll be wrapping up shipments of all Kickstarter orders by the end of this week! It's been a long time coming, so thank you again for your patience and understanding.
- Orders shipped: 362 US
- US Kickstarter backers: Fully completed
- International Kickstarter backers: Completed through #1104
- BackerKit backers: We'll begin shipping out pre-orders made via BackerKit next week, so please stay tuned for updates on that.
If you backed us on Kickstarter and are below backer #1104 you should have received your Morph or a shipping confirmation email by now. If not, please let us know at email@example.com.
VAT/GST for International Backers
Many of you have reached out to us with concerns regarding being charged VAT (EU), GST (Canada), or other taxes on order delivery. We understand that in some cases, this may be a significant additional expense, and we sincerely apologize that we didn’t inform international backers about this additional fee up-front. Unfortunately there's no way that these fees can be avoided, as the EU and Canada charge VAT/GST on any product (minus some specific exceptions) that's shipped from the US to those countries.
We understand this may unfortunately be a deal-breaker for some of you. If so, you can choose to reject the delivery and email us at firstname.lastname@example.org with the subject "Delivery Rejected".
The Sensel team