Shipment Update and Moogfest
As of several weeks ago, we have restarted production and are building several hundred Morphs each week. Many of you have already received your devices and we've really enjoyed all of the projects that have been shared with us thus far!
For the remainder of you who have yet to receive your Morphs, shipping is being gated on two things:
1) Art Overlays: We want to make sure all the functionality of the Morphs works out of the box when you receive your devices. The team is currently making the finishing touches to firmware and software to support art use cases. Orders containing art overlays will start shipping once we get the thumbs up from our hard-working software team.
2) International Shipments: Some of our international backers notified us that they were charged excessive VAT fees. We are now working with a shipment consultant to make sure we have correct paperwork for each country that we’re shipping to (we have backers in 54 countries so this is no easy feat). We plan to resume international shipments next week with a few test shipments to make sure the issue has been resolved.
All orders that are not international and don’t contain the Art Overlay should have already shipped out. If you are based in the USA, did not order an Art Overlay and did not receive your Morph, please contact us at firstname.lastname@example.org and we'll get it sorted out.
Once again, we appreciate your patience and are working diligently to make sure all our backers get their Morphs as soon as possible!
All our Best,
The Sensel Team
P.S. Thanks to everyone that was able to come by and visit our booth at Moogfest! Here is one of our favorite photos from the event: