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The first pressure-sensitive, multi-touch input device. Morph enables users to interact with the digital world like never before.
The first pressure-sensitive, multi-touch input device. Morph enables users to interact with the digital world like never before.
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1,612 backers pledged $442,648 to help bring this project to life.

Shipment Update and Moogfest

Posted by Sensel (Creator)
8 likes

Dear Backers,

As of several weeks ago, we have restarted production and are building several hundred Morphs each week. Many of you have already received your devices and we've really enjoyed all of the projects that have been shared with us thus far!

For the remainder of you who have yet to receive your Morphs, shipping is being gated on two things:

1) Art Overlays: We want to make sure all the functionality of the Morphs works out of the box when you receive your devices. The team is currently making the finishing touches to firmware and software to support art use cases. Orders containing art overlays will start shipping once we get the thumbs up from our hard-working software team.

2) International Shipments: Some of our international backers notified us that they were charged excessive VAT fees. We are now working with a shipment consultant to make sure we have correct paperwork for each country that we’re shipping to (we have backers in 54 countries so this is no easy feat). We plan to resume international shipments next week with a few test shipments to make sure the issue has been resolved.

All orders that are not international and don’t contain the Art Overlay should have already shipped out. If you are based in the USA, did not order an Art Overlay and did not receive your Morph, please contact us at support@sensel.com and we'll get it sorted out.

Once again, we appreciate your patience and are working diligently to make sure all our backers get their Morphs as soon as possible!

All our Best,

The Sensel Team

P.S. Thanks to everyone that was able to come by and visit our booth at Moogfest! Here is one of our favorite photos from the event:

Our youngest fans playing on Morphs at Moogfest!
Our youngest fans playing on Morphs at Moogfest!

 

Comments

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    1. Missing avatar

      Nabeel ahmed on

      Another delay! Will there be any kind of compensation?

    2. Dave Hardy on

      It is nice to have a Company/Creator who keeps their backers up to date and informed. Thanks very much guys! Looking forward to receiving my unit.

    3. Sensel Creator on

      Hi Jay,
      Someone from our support team will be with you shortly!

    4. Jay Hong on

      I've already sent two emails but I don't have any answer. Please check out what you miss.

    5. Sensel Creator on

      Dear wharf99, please see the direct response via Kickstarter messages.

    6. wharf99 on

      The level of incompetence demonstrated by this project is staggering. It's way, way, way overdue now - in fact, nearly a year since the original delivery date, and getting close to 2 YEARS since the campaign launched - and still we get this constant stream of excuses and other failings. When are the Project Founders going to the decent thing and waive all shipping costs, as a way of compensating early backers???? Projects like this give crowdfunding a bad name.

    7. wharf99 on

      The level of incompetence demonstrated by this project is staggering. It's way, way, way overdue now - in fact, nearly a year since the original delivery date, and getting close to 2 YEARS since the campaign launched - and still we get this constant stream of excuses and other failings. When are the Project Founders going to the decent thing and waive all shipping costs, as a way of compensating early backers???? Projects like this give crowdfunding a bad name.