Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I got the Collector's pack and still haven't gotten my Steam key either. I suspect it was sent to a now invalid email address. I already updated my Kickstarter's email but I can't update this campaign's. Who do I contact to have it corrected? Thanks
Still have not received my steam key either :(
Hello, I still haven't received my key, but I know that my email provider likes to filter things. I tried adding the email you suggested to white list, but I'm not sure that it would work. If possible could the key be sent via kickstarter? Thanks.
Just incase it's read quicker than the e-mail I just sent. Received CE upgrade key but not the steam key for base game, thanks
Just finished my first playthrough, so glad I backed this. Very satisfying and I look forward to the other endings.
Still have not recieved my code
@Johnson Chen: We'll be sending out CE upgrades to non Steam backers next week. :)
Hey so I'm one of the DRM-Free backers that backed at Digital + pack.
Do i still get access to the Collector's Edition?
For those of you who have emailed but not received a reply, please be sure to whitelist email@example.com also. I have replied to every key request email I have received so far, so if you haven't gotten a response, your email might be filtering it.
Seems some web services have slightly overzealous anti-spam email protection. I've re-sent keys directly via Kickstarter to those who have posted here. Please check your Kickstarter messages. :)
For anyone else missing their key, please email: firstname.lastname@example.org with your Kickstarter details. It seems Gmail often places the key in the 'Promotions' folder and Hotmail can bounce mass emails. We'll make sure everyone gets their keys, just let us know.
@cherrymochi I sent an email several days ago and still haven't received my key. Is there something wrong?
I also sent an email and haven't gotten my key.
@cherrymochi I'm in the same situation as Matthew Lynch on this one... :/
@Matthew Lynch, Really sorry! your email must have slipped through the net. I've re-sent you your Steam key via a Kickstarter message.
@Cherrymochi I sent an email on the 8th and still haven't received my code. Have I missed something?
Just finished my first play through and I'm loving it, looking forward to many more times through the game.
@Matthew change it from windowed mode maybe?
I just played through it for the first time, and the game is quite delightful! well done!
If anyone hasn't received their Steam Key yet, please send an email to email@example.com from the email you use for kickstarter :)
Hmm. I'm assuming I should have received my email by now. Guess I'll give it till tomorrow morning.
Just finished it and it's a damn good story, can't wait to try out New Game+, I'm happy I backed it up.
Hey, is anyone having an issue where the taskbar is still visible after you boot up the game
Lol I messaged and just noticed I needed to email u guys!
I can't remember if I requested a Steam or DRM-free key either (although the rewards tier says we should get both?). Is there no way to check this? I suspect I may have requested DRM-free but given the delay it would be really awesome if we could get a Steam key as well ...
I activated the Steam Key, but I'm running mac OS X, and it says it only plays on windows. When will a mac version work? Thanks!
Wow that was very quick, thankyou very much :)
@cherrymochi, email sent :)
@Cherrymochi Thanks! Sending now... :D
@Thomas I think they sent out the CE keys first for some...if not all. Weird. Oh well, we've waited years for this game to come out, what's another hour (or so) :P
Hey everyone, if you haven't got your Steam Key yet, we can speed the process up! :) Just shoot us an email ( to the address in the KS message we sent out) and we'll pull your code from our list and email it back to you.
@Aurelien I'll have to try that :)
Got my keys with absolute no problem this morning (CET time). Wishing you a successful launch and I'll be dwelving in Tokyo Dark starting on Monday after some business trip which I wish I could avoid to stay home and play TD :D
@John it might be an issue with your email service, maybe you should create an email with another provider to check things :) I believe it might be that on big services a lot of emails being sent shortly can trigger some antispam rules. In my case I'm hopefully on a dedicated server with my own domain and adresse so I've never had such issue :)
I understand that we have to wait for the emails to be received, but I feel like I am always in that group that gets their keys or games last. its not your fault but I am sick of it :(
Hmmmm I got my CE upgrade key before my steam key...sigh..... now i must wait...patiently :)
mac version will be released later but you only need 1 key for steam
Mac version cancelled?
Hi, Steam Keys will be sent out *immediately* after launch, Kickstarter messages will be sent out to let you know the game is live and you key has been sent (later today in Japan time). We hope to get requested DRM keys out within 2 weeks of our Steam launch. Let's all hope for a great launch day! :)
Tokyo Dark seems to be released on Steam today (7th september). But I've never had any Steam key. So I was wondering if I've missed something, because it's weird to let anyone to play to this game instead of letting the backers of the project being the first to play. And if I remember, the backers will have both the Steam key and the DRM-free version. So, I hope I'll have a great email soon with my key and the ddl link ^_^ Can't wait to play to your game !
I don't remember if I asked a steam or a drm-free key... Someone can tell me where I can find this information?
If you can't get this game on Vita then PSTV is a fantastic alternative .
So when is the beta access again? Or did I sleep through that phrase already?
@Devon It was a long time ago but you responded to the survey on Jun 19 2015, right before we sent out the [ Physical pack ] rewards. Your remaining rewards are digital, so will not need an address change. Just keep your email address up to date.
For the tiers that still have physical rewards to come [ Total pack ]+ we will be in direct contact for confirmation before we send anything. So no one needs to worry about address changes. We won't send out anything without confirming details again.
Please send us a message if you have further issues so we can solve any problems and discuss your details (address we have on record, survey info given etc.) with you privately.
it says i can change my address when there are surveys sent, where are the survay?
@Devon You can update your details via Kickstarter: https://www.kickstarter.com/help/faq/backer+questions [ Total pack ] + Backers will receive their art books, box sets & CDs later this year. (We will ask backers to re-confirm their addresses before sending out anything). All other tiers will receive their remaining rewards digitally via Kickstarter email, so no need to worry about physical address changes, though please keep your Kickstarter email address up to date! Drop us a message if you have any trouble for further questions. :)
Quick question, if i an noving, how do i change the adress to where i want the game to send when it comes out? Thanks
The new preview trailer jumps around far too much. That's not an issue in itself (other than giving a low-quality vibe), but if the actual game includes such sharp, jerky transitions, you'll be alienating all of us players with visual perception issues [where such rapid, shaky motions cause us quick and painful headaches and/or nausea, thus effectively preventing us from being able to play the game].
Nice April fools :D
For a while I supposed the message Wars real ;-)