Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Can you guys resend my download link email? Seems to have gone to the junk mail folder and been deleted.
@Steven Tedra will have resent your key, if you are still having trouble please white-list firstname.lastname@example.org and check your junk email folder. If you can not find a reply please shoot us over another email explaining and we'll get your key to you another way, sorry for the trouble. :)
Just emailed email@example.com with a request for the key. Any help would be appreciated.
Thanks for letting us know you're working on Mac version. Hopefully we'll see it soon.
Thanks, link worked like a charm.
Hi Peter, thanks for letting us know. I've resent your download link and password to soundtrack and art book via Kickstarter this time. If anyone else is missing these (backed at digital+ pack, selected DRM free build and did not receive their soundtrack & artbook download password) please drop us a message to: firstname.lastname@example.org
I backed a Digital+ pack and requested a DRM-free download. I got my download, but it doesn't include the soundtrack/artbook. Does that only come with the Steam version?
Final parts of physical rewards will be sent out in 2018. Not ETA for now, as we've not started production yet (we've been working on Mac build). We'll post an update with info as soon as the artbooks and CDs are in production. :)
Hey when does the last portion of the physical rewards ship out like the game soundtrack/game disc etc?
I also have never received a key. Have messaged through kickstarter and email@example.com with no response. Just sent a second e-mail.
Hi all, everyone's keys were sent out in September. Some email hosts have pretty strong anti-spam protection and some put mass emails straight into junk. If you don't have your key please email (not KS message) firstname.lastname@example.org and be sure to whitelist email@example.com on your email if you have high anti-spam levels set - so that you can get our reply and your keys. :) All emails about keys sent to firstname.lastname@example.org have been replied to, so be sure to check your whitelists if you can't see our reply and fee free to shoot us over another email to follow up if you're still having problems.
No ETA for Mac build yet, but we're working on now, it and have it running.
when is the MAC version out ????
Hi, I backed at the game level. Was I supposed to get a key?
Are there any updates or news on the drm-free version?
Quick update: We've got back to everyone who has dropped us a message about their Steam Keys being filtered out by spam protection etc. If you still can't find your key. (In most cases it's just moved been to 'junk' or 'promotions' folder) then please don't hesitate to contact us on: email@example.com and we'll get you set up with your key via direct email or KS message asap.
I got the Collector's pack and still haven't gotten my Steam key either. I suspect it was sent to a now invalid email address. I already updated my Kickstarter's email but I can't update this campaign's. Who do I contact to have it corrected? Thanks
Still have not received my steam key either :(
Hello, I still haven't received my key, but I know that my email provider likes to filter things. I tried adding the email you suggested to white list, but I'm not sure that it would work. If possible could the key be sent via kickstarter? Thanks.
Just incase it's read quicker than the e-mail I just sent. Received CE upgrade key but not the steam key for base game, thanks
Just finished my first playthrough, so glad I backed this. Very satisfying and I look forward to the other endings.
Still have not recieved my code
@Johnson Chen: We'll be sending out CE upgrades to non Steam backers next week. :)
Hey so I'm one of the DRM-Free backers that backed at Digital + pack.
Do i still get access to the Collector's Edition?
For those of you who have emailed but not received a reply, please be sure to whitelist firstname.lastname@example.org also. I have replied to every key request email I have received so far, so if you haven't gotten a response, your email might be filtering it.
Seems some web services have slightly overzealous anti-spam email protection. I've re-sent keys directly via Kickstarter to those who have posted here. Please check your Kickstarter messages. :)
For anyone else missing their key, please email: email@example.com with your Kickstarter details. It seems Gmail often places the key in the 'Promotions' folder and Hotmail can bounce mass emails. We'll make sure everyone gets their keys, just let us know.
@cherrymochi I sent an email several days ago and still haven't received my key. Is there something wrong?
I also sent an email and haven't gotten my key.
@cherrymochi I'm in the same situation as Matthew Lynch on this one... :/
@Matthew Lynch, Really sorry! your email must have slipped through the net. I've re-sent you your Steam key via a Kickstarter message.
@Cherrymochi I sent an email on the 8th and still haven't received my code. Have I missed something?
Just finished my first play through and I'm loving it, looking forward to many more times through the game.
@Matthew change it from windowed mode maybe?
I just played through it for the first time, and the game is quite delightful! well done!
If anyone hasn't received their Steam Key yet, please send an email to firstname.lastname@example.org from the email you use for kickstarter :)
Hmm. I'm assuming I should have received my email by now. Guess I'll give it till tomorrow morning.
Just finished it and it's a damn good story, can't wait to try out New Game+, I'm happy I backed it up.
Hey, is anyone having an issue where the taskbar is still visible after you boot up the game
Lol I messaged and just noticed I needed to email u guys!
I can't remember if I requested a Steam or DRM-free key either (although the rewards tier says we should get both?). Is there no way to check this? I suspect I may have requested DRM-free but given the delay it would be really awesome if we could get a Steam key as well ...
I activated the Steam Key, but I'm running mac OS X, and it says it only plays on windows. When will a mac version work? Thanks!
Wow that was very quick, thankyou very much :)
@cherrymochi, email sent :)
@Cherrymochi Thanks! Sending now... :D
@Thomas I think they sent out the CE keys first for some...if not all. Weird. Oh well, we've waited years for this game to come out, what's another hour (or so) :P
Hey everyone, if you haven't got your Steam Key yet, we can speed the process up! :) Just shoot us an email ( to the address in the KS message we sent out) and we'll pull your code from our list and email it back to you.
@Aurelien I'll have to try that :)
Got my keys with absolute no problem this morning (CET time). Wishing you a successful launch and I'll be dwelving in Tokyo Dark starting on Monday after some business trip which I wish I could avoid to stay home and play TD :D
@John it might be an issue with your email service, maybe you should create an email with another provider to check things :) I believe it might be that on big services a lot of emails being sent shortly can trigger some antispam rules. In my case I'm hopefully on a dedicated server with my own domain and adresse so I've never had such issue :)
I understand that we have to wait for the emails to be received, but I feel like I am always in that group that gets their keys or games last. its not your fault but I am sick of it :(
Hmmmm I got my CE upgrade key before my steam key...sigh..... now i must wait...patiently :)