Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Re: Physical rewards: We're sorry for the wait! They're coming soon we just don't have an exact ETA yet. But they are coming and we'll announce more about that as soon as we know the exact time frames for shipping, etc.
Update on the remainder of physical goods?
Please send an email to email@example.com and she'll get you set up with a MAC DRM-free build of Tokyo Dark. :)
Is there any update on when the MAC build will be available? I haven't had a Windows/PC in over a decade. :(
Amusingly, I apparently missed my key back in September. Don't check Kickstarter that often so I didn't even realize it was out. Was going to email but I managed to find my key in the depths of my inbox. Excited to play, cheers!
For how long this game has been out? ... I haven't receive any updates or the key for the game. What should I do?
and that's how it should be done (:
Sorry just came from multiple other "failed, failing" projects where there's no response or updates, so it gladdens me to see updates still going strong here and relevant ones.
Keep it up (:
@Misc-E We're working on those now. The art book is will be sent to printers VERY soon.
Sorry we've been slow on post-launch updates, while it might seem quiet here, there is LOTS going on behind the scenes. :) When we have the big stack of final goodies in-hand we'll update with photos and all the details. We'll also reach out to re-confirm mail addresses. I don't want to put an exact date on delivery, as things can happen with manufacturing that are out of our control. But rest assured they are all budgeted for, printers & manufacturing secured & confirmed. They'll will be with you as soon as we have them!
Any questions etc. please shoot us a message to firstname.lastname@example.org
Any word on the physical game/art book/music cds?
Hey everyone - Quick reminder to reach us on: Contact@cherrymochi.com for questions about your pledges etc. Thanks! :)
News on DRM free build?
Sent an Email to email@example.com with a request for Key, Hope you can get back to me. Thanks
Can you guys resend my download link email? Seems to have gone to the junk mail folder and been deleted.
@Steven Tedra will have resent your key, if you are still having trouble please white-list firstname.lastname@example.org and check your junk email folder. If you can not find a reply please shoot us over another email explaining and we'll get your key to you another way, sorry for the trouble. :)
Just emailed email@example.com with a request for the key. Any help would be appreciated.
Thanks for letting us know you're working on Mac version. Hopefully we'll see it soon.
Thanks, link worked like a charm.
Hi Peter, thanks for letting us know. I've resent your download link and password to soundtrack and art book via Kickstarter this time. If anyone else is missing these (backed at digital+ pack, selected DRM free build and did not receive their soundtrack & artbook download password) please drop us a message to: firstname.lastname@example.org
I backed a Digital+ pack and requested a DRM-free download. I got my download, but it doesn't include the soundtrack/artbook. Does that only come with the Steam version?
Final parts of physical rewards will be sent out in 2018. Not ETA for now, as we've not started production yet (we've been working on Mac build). We'll post an update with info as soon as the artbooks and CDs are in production. :)
Hey when does the last portion of the physical rewards ship out like the game soundtrack/game disc etc?
I also have never received a key. Have messaged through kickstarter and email@example.com with no response. Just sent a second e-mail.
Hi all, everyone's keys were sent out in September. Some email hosts have pretty strong anti-spam protection and some put mass emails straight into junk. If you don't have your key please email (not KS message) firstname.lastname@example.org and be sure to whitelist email@example.com on your email if you have high anti-spam levels set - so that you can get our reply and your keys. :) All emails about keys sent to firstname.lastname@example.org have been replied to, so be sure to check your whitelists if you can't see our reply and fee free to shoot us over another email to follow up if you're still having problems.
No ETA for Mac build yet, but we're working on now, it and have it running.
when is the MAC version out ????
Hi, I backed at the game level. Was I supposed to get a key?
Are there any updates or news on the drm-free version?
Quick update: We've got back to everyone who has dropped us a message about their Steam Keys being filtered out by spam protection etc. If you still can't find your key. (In most cases it's just moved been to 'junk' or 'promotions' folder) then please don't hesitate to contact us on: email@example.com and we'll get you set up with your key via direct email or KS message asap.
I got the Collector's pack and still haven't gotten my Steam key either. I suspect it was sent to a now invalid email address. I already updated my Kickstarter's email but I can't update this campaign's. Who do I contact to have it corrected? Thanks
Still have not received my steam key either :(
Hello, I still haven't received my key, but I know that my email provider likes to filter things. I tried adding the email you suggested to white list, but I'm not sure that it would work. If possible could the key be sent via kickstarter? Thanks.
Just incase it's read quicker than the e-mail I just sent. Received CE upgrade key but not the steam key for base game, thanks
Just finished my first playthrough, so glad I backed this. Very satisfying and I look forward to the other endings.
Still have not recieved my code
@Johnson Chen: We'll be sending out CE upgrades to non Steam backers next week. :)
Hey so I'm one of the DRM-Free backers that backed at Digital + pack.
Do i still get access to the Collector's Edition?
For those of you who have emailed but not received a reply, please be sure to whitelist firstname.lastname@example.org also. I have replied to every key request email I have received so far, so if you haven't gotten a response, your email might be filtering it.
Seems some web services have slightly overzealous anti-spam email protection. I've re-sent keys directly via Kickstarter to those who have posted here. Please check your Kickstarter messages. :)
For anyone else missing their key, please email: email@example.com with your Kickstarter details. It seems Gmail often places the key in the 'Promotions' folder and Hotmail can bounce mass emails. We'll make sure everyone gets their keys, just let us know.
@cherrymochi I sent an email several days ago and still haven't received my key. Is there something wrong?
I also sent an email and haven't gotten my key.
@cherrymochi I'm in the same situation as Matthew Lynch on this one... :/
@Matthew Lynch, Really sorry! your email must have slipped through the net. I've re-sent you your Steam key via a Kickstarter message.
@Cherrymochi I sent an email on the 8th and still haven't received my code. Have I missed something?
Just finished my first play through and I'm loving it, looking forward to many more times through the game.
@Matthew change it from windowed mode maybe?
I just played through it for the first time, and the game is quite delightful! well done!
If anyone hasn't received their Steam Key yet, please send an email to firstname.lastname@example.org from the email you use for kickstarter :)
Hmm. I'm assuming I should have received my email by now. Guess I'll give it till tomorrow morning.
Just finished it and it's a damn good story, can't wait to try out New Game+, I'm happy I backed it up.
Hey, is anyone having an issue where the taskbar is still visible after you boot up the game
Lol I messaged and just noticed I needed to email u guys!