Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi from West Australia. I ordered 2 of your cases and haven't yet heard anything. Really looking forward to receiving them.
@Rayme Gorniak - Please direct message us for full details on your order status
@yhakmafa - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update
@brett archer - Please direct message us for full details on your order status
@Damon R. - Please check your email for our reply.
Thank your for at least responding.
Last week I was informed I would hear about shipping by this week. I have not heard anything with no updates.
I didn't receive any thing yet. When are you going to ship the bags.
hi Backer 1204. Same question....when do i get my luggage????
I'd like a refund before I submit a chargeback. I've just spoke with my credit card company, and I'd like to give you the opportunity.
@Gabriel Sanhueza - please check you email for our reply
@John Curran - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update
Hey guys I've emailed you already without a response, it's been 2 years and I've found something better already so please can I have my money back!!!
Oh yes, I'm backer #925, and so I'm surprised others have received shipments, yet the earliest backers have not.
It's been two years, so I'm asking for an update on my order status
@Pat McClellan, @Brett Robinson - Please direct message us for full details on your order status
@Zycro Wong - Please check your email for our reply
@Chad Harrison Ford, @allenjuang - Please direct message us for full details on your order status
@Chad Bscherer - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update
I'm backer #2036......will I EVER see my luggage? Owning retail stores myself, I know ignoring customers inquiries is a good way to go broke.......just saying.
Good to see that some people have received theirs -- as I was concerned that this was a scam. Last I heard from the company was 5/19/17 with an announcement that the second production run has been received. That is useless information unless you know where you are in the queue. What I want to know is WHEN WILL I RECEIVE MY SPACE CASE that I ordered over 2 years ago?
Hi Planet Traveler, thanks for the reply, but something is still missing.
You promise to deliver the battery by end June 2017.
Now is mid-August and I am still waiting for it. Please refer to the email on what Joseph has said before. Thank you.
When I can get my space case.I did not got any information for your company！
Hi Planet Traveler...I was wondering what kind of information you can give me about the two units that I ordered for myself and my wife? Thx
Please update me on shipping status of my order. Your delivery is long overdue. I am unhappy. Thanks
@Zycro Wong - Please check your email for support.
@Richard Barnes - Thank you for your feedback
My phone won't read the qr code on the space case neither will my other phone
Hi Planet Traveler, I have written in for the following:
1) Battery to be delivered by end June 2017. I did not receive the battery and now is mid-Aug.
2) A number of faults and I could not send via the app and therefore screenshot and sent to firstname.lastname@example.org.
So far with I sent a reminder email and I am still waiting for a reply.
Are you able to look into this please?
Fast response. Thank you. The lock is not broken. It was my ineptitude. Great service.
@Richard Barnes - Please check your email for detailed instructions. If the instructions do not work please email email@example.com
@Stacey Ray - Please contact us via direct message and we can provide the information you need
@Fearlessleader - Please check your email for our response to your quesiton
@Brett - Please contact us via direct message and we can provide the information you need
I received mine today. Unfortunately I cannot get in to it as it's locked and the combination lock appears to be broken. Have emailed so hope to have a response soon.
I am very upset as I backed this over 2 years ago on Kickstarter and have yet to hear a word about why I haven't received my case. I just sent yet another email hoping for a response. This makes no sense to me.
I wish they respond to their email. Still waiting ages for an answer to my reply.
Still waiting for an update,email,or any information on my case !!!
@creator if you are currently “working” to fulfill order for your backers (who backed over 2 years ago) how are you fulfilling orders on ebags and amazon now?? The wiring for the carry on is very disappointing and isn’t something I would expect from a “advanced” suitcase
@Sam - We have replied to your email in regard to UPS. We will do our due diligence in this matter as well. Please let us know if you need any assistance
For others waiting, it took 1 month of silence to get updated through an email that UPS are waiting for me to pay duties on my case. I received that e-mail tonight and the picture attached showed UPS had been waiting for me to contact them since the start of july. Have now been told to open an investigation, also their company name is Hontus for anyone stuck in the same boat. That's who i need to contact apparently
@David DeCasper - We can reassure you this is not a scam. We have be working hard to fulfill backer orders. Many backers have received the case and have left reviews on this forum. Please check your email associated with this account regarding information on your order status.
@Steven James - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update
@Rayme Gorniak - We have already responded through Direct messaging and received your reply
Sorry for the misspellings.
First off "Be respectful and considerate." I would ask you to do the same with my money!!! Secondly, I think we all need to get it through our heads, we got fucked. (and yes, I am being respectful because I'm not writing what I really want) They had an amazing scam. The comments from "New Your Times" and all the other shit they posted on their site suckered me. Good job guys. I am usually fairly cynical and for some reason, like a idiot, I sent these guys money. I have really held out hope one day they would arrive at my house but it's been 3 years and if what they're saying is true, they've had setback after setback, the people running this company are complete jackasses. NO ONE has this many set backs. I've invested in other projects, received the product and it works amazing. I'll give them this, they were smart enough to sucker over a million dollars out of all of us. My only regret is not filing the lawsuit years ago and MAKING them come to the table and answer for their bullshit. Great job guys.
Hi can you tell me on the status of my bags
It seems like you wont check DMs, but respond here. Can I please get a tracking update? I have DM'd you and nothing.
@Greg Hoesly - We are currently fulfilling orders to our backers.We will provide an update as soon as there are new developments