Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Kevin McCann - We have done our research and the size of the carry-on will fit on the majority of domestic and international airline regulation. We have traveled with this case and with some airlines like American, we are right at their measurement restrictions any larger and we were not able to bring the case on board. In regard to the interior organization, we have developed the pockets to accommodate and safely secure typical items a person packs into a carry-on as per requests and feedback from our backers.
Finally got my case today and the disappointment continues but is finally over. This is probably the worst designed case I have ever had. For perspective, I have flown over 3 million miles and my normal luggage is the TravelPro Crew series. I took a risk on this piece because of the carbon fiber treatment. I completely regret that now given the incompetence demonstrated by Planet Traveler in the delays to get here, their lack of adequate communication and the execution of the case itself.
First, this is the smallest roll-aboard spinner that I have ever seen. It is 20% smaller than the Samsonite pieces the rest of the family have and 30% smaller than my TravelPro (even accounting for it not being a spinner), so from an exterior perspective, the designer left a lot of packing volume on the table relative to what is allowed as a carry-on bag..
Second, the design of the pockets and the interior is a disaster. There are so many pockets, clasps, straps and whatnot that there is very little room left for actual clothes or toiletries.
Just ordered my TravelPro 21"spinner as I should have done when I started this.
Just received mine today, had to pay €33 import and UPS expenses. Glad that it was not more. Unfortunately the battery box is missing I have informed Planet Traveller accordingly. First impressions are good just need to charge the battery to get everything up and running. I will post my findings after using the case a few times.
@Sarah Panizza, @TheSaint, @Jussi Jaatinen - Please contact us on private message and we can provide the information you need.
@Todd Cooper - Thank you for the support and suggestions, we are continuously working hard to improve the app.
@Jesse Welsh-Armer - Please send an email to firstname.lastname@example.org. Please include images of the broken piece along with your phone number so we can contact you.
@kennneth grubbs - We request for our backers to private message us in regard to their order due to the fact that all of the orders have different delivery times pending the item that was backed. As you know through our email communication on May 17th the Check-in size are estimated to go into production later this year. As also the Artwork pieces for both carry-on and check-in. These orders have different production dates and delivery. To avoid any confusion we will communicate accurate information to each backer personally.
@Scott Patrick Sullivan - Please contact us on private message and we can provide the information you need.
Any News about Prado design cases?
FYI this case is now for sale on https://www.ebags.com/product/planet-traveler-usa/space-case-1-20-smart-carry-on/336430…
With a delivery date of June 28th.....
Hi, I'm backer 207 and I'm curious when I can expect to receive my carry on .
My address is a forwarding address, so I need to get a tracking number to ensure it is received and forwarded to me .
I replied to the email you sent me confirmation details and colour choice. I asked to change the colour but never heard anything back?? I also need to change my shipping address so if someone could please reply to my email I would greatly appreciate it.
To hear that there are quality issues, on top of app issues, on top of years in the making ...... without even seeing mine I want to start talking about the refund and return policy. Or is that something that also requires a private conversation?
I got mine via UPS today! It's coming guys. It's real! I'm Backer #1281. The cases are pretty cool. Very stylish. Lots of features. It's smaller than you may have been expecting. More like a rolling briefcase with a lot of tech than an overnight suitcase. I can see what people mean about the app, it's not very intuitive. But is does work. I've got everything connected. It feels quality to me. I think most of you will approve!
Locking mechanism broke and fell inside the carry on case on literally the first trip I've taken it on. The features on the bag are nice, however the app needs a lot of work (still haven't got the Bluetooth to work, there are multiple misspellings within the app, etc). The quality of the build was questionable before I had the lock completely break on me. Beyond disappointed that I payed so much for this and it's already experiencing major issues and now I am still waiting on my checked case and would rather get my money back for that.
Backer 1410. Estimated delivery Nov. 2015. How do you hope in your wildest dreams to build a company when you're incapable of answering these comments? These questions, from folks who trusted you with their money, aren't difficult questions. Do you really think that telling all of us to contact you privately is seen as anything more than a dodge? How hard could it possibly be to answer people's questions?
Just looked through my email - responded to the survey in August 2015. Still waiting. Any updates? If not, has there been an established method of requesting a refund?
@Joseph Eleazar - Please contact us on private message and we can provide the information you need.
I'm backer #1659, what is the eta for shipment of my case?
@Bren - Our records show that you will receive the Space Case 1 by end of the day Monday 6/26/17. Please private message us if you need further assistance
Hmm now it's gone back to Philadelphia America. �
Looking at the track and trace for my case it has arrived here in Europe. It states that duties will need to be paid. Have other backers paid import taxes and how much did they have to pay?
@Paul Holmes - Thank you for your support, our goal is to ensure all of our backer love the Space Case 1 and we always love to hear your feedback so we can improve the product.
@Kris Fulgham , @David Knieriem, @Herrick Tam - Please contact us on private message and we can provide the information you need.
Just a note, I never had a vendor go through as much work to make sure things are well as Planet Traveller.
Just want to check if you shopped my order? If yes, any tracking no.?
Any word on when the Prado carry ons will be available?
Can you please update me on the status of my order?
@Lei Sun, @Lee Eng Hua, @Luca Crudeli - Please contact us on private message and we can provide the information you need.
@Francois Duclos - Thank you very much for your feedback.
@Julie Patrick - Thank you very much for your suggestions we are always improving the app and updates to the app will be out soon. We are always open to our backers suggestions. If you have more suggestions on how to improve the app please email email@example.com
Same here. I paid in August 2015 and have not heard back.
I am backer #156 and have yet to receive any email or survey. Please update as soon as possible.
No one contacted me, don't know when I will get the case. What's going on indeed?
Carry-On received, thanks! Overall great suitcase; I'm quite happy with it. Looks and feels good and sturdy. The app can be improved but I trust it will. For instance, recording a new fingerprint isn't very intuitive and the alkaline battery meter doesn't really work. It doesn't always display and, when it does, it only displays for a fraction of a second and then it reverts back to the smart battery level. The a-gps isn't showing the suitcase anywhere near me (it shows it about 30 km away) but that's a common issue with a-gps in areas with limited cell coverage (outside urban areas). Initially, the zippers were quite stiff but using them a dozen time seems to have loosened them a bit. The scale feature works well but I have yet to validate accuracy. The lock mechanism is pretty clever!
Got the fingerprint scanner to work! App is still very wonky and needs major overhaul. Taking my first trip with the case in 2 days, will let you know how it goes.
Received my case today, and the App is HORRIBLE, like really bad. They desperately need new app developers and fast. I still can't get my fingerprint scanner to work at all, and the videos don't help. We need something on the support page that addresses common problems. Like, "if you get this message, do this". or, "if you can't connect your phone, try that", or "if you can't add your fingerprints, try this". The videos are basically the same as the instructions just in video format. I need a troubleshooting guide.
@All Backers - We have created instructional videos to assist you in connecting your Space Case 1 to the APP, Pairing the Bluetooth Speaker to your device and operation of the of the features on the APP. To view these videos please go to the support section on our website.
@Bryce Salter - Please contact us on private message and we can provide the information you need.
@creator what is the status of the checked luggage?
Hey everyone, I received the Plant Traveler email to confirm my address and color selection today! I will post pics when it arrives. Backer # 1281 in California.
@Viva Book - Please contact us on private message and we can provide the information you need.
@Khoi Nguyen - your order has been shipped please check your private message for tracking number
@Josh Smith - Please check your private message for all information regarding your delivery.
Is this a con? What do you think you are doing with peoples hard earnt money. Is there some chance that the people who backed your idea, your dream are ever going to be provided with the goods you promised them. You indicate that this is all harder than you thought - well thats the case for every backer. You need to tell the people who put faith in you the truth about what is going on. Its 2017 now not November 2015. Be respectful and be thoughtful and provide either refunds or the original intended goods. I am thinking of legal action now to retrieve my funds.
I have been contacting you on "private message" for months now and getting the run around. No information is ever provided. I have been talking to Joseph Pagan and he doesn't seem to be reviewing past conversations. I have confirmed my address via the same cut and paste emails with him twice now, first one on May 11th. I was promised a tracking number and immediate shipping, none of which has happened. You keep wanting to keep these conversations private but it needs to be out in the light.
Around a month and a half ago I received an email confirming my Information for shipping. I have yet to receive any tracking number or any replies from my numerous emails. When can I realistically expect to receive this product?
@Jeremy Rex - The new UPS tracking numbers have been sent to you via private message
@Jim Miller @Khoi Nguyen - Please contact us on private message and we can provide the information you need.
I have backed this product since June 2015, with and estimated delivery of November 2015. You are well past all estimated delivery dates. I have messaged you numerous times privately only to be asked to do one frivolous thing after another and yet no case. Can we all get a more solid delivery date? What number backer are you on? How many have you shipped out exactly?