Use this space to cheer the creator along, and talk to your fellow backers.
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pledge 902 here, what is an ETA on my delivery for a carry-on + check-in?
@Creator I appreciate that you resolve the issues on a one to one basis with the lucky ones that have received their space cases, but what about us that has not received anything ?
We have backer 107, 133, 207 etc not receiving any email and are completely in the dark about your plan for fulfillment . Did you start with backer one and so on or is it a lucky draw who gets their space case first?
Still waiting here in Australia
Thanks @PlanetTraveler for getting everything resolved so quickly. I look forward to the new case.
What was the color choice for those getting the mix & match cases... silver and black? As in stealth black? Just wondering as that is the color I chose. Wishing I'd picked carbon fiber if that is the one that is all black.
The color that you received is correct for the Polish Black case. he Black will have a black front pocket, silver frame and silver back shell and the silver case will have a silver front pocket, black frame and back shell.
This is the response I received with my mix and match carry on (front black and back silver) it's amazing because the case featured on the video is all black with the exception of the middle piece ....
Hello - I am backer number 1,754. When will I receive my email confirming address and choices?
@backers & creator
Can anyone post photos or video of their carryon?
@Gregory D. "Fly" Schaatt - Please contact me at firstname.lastname@example.org with your phone number so we can troubleshoot the issue you are experiencing.
@Diana J. Brodie - Your case is the correct color for Silver. The silver case will have a silver front pocket, black frame and back shell. The Black will have a black front pocket, silver frame and silver back shell. Your replacement is being shipped today please notify me the color you prefer.
@TheSaint - We are definitely addressing all of the issue our backers are having via private email. We are working quickly to resolve all issues
@Bryce Salter - Please send images of your case to email@example.com so we can better assist you.
@Daniel Chang - Please contact me at firstname.lastname@example.org with your phone number so we can troubleshoot the issue you are experiencing.
@Tim Rice - Please be sure the combination is set to the word "LUCK". If the combination is set to "LUCK" there is a button with a key hole. Slide that button forward or back to unlock the zipper. If you are still experiencing difficulty please contact me email@example.com
Backer #1305. I received my Carbon Fiber carry-on. It seems to be in goot shape. However, I also am having issues with the app for iOS.
Bryce mine was also 1/2 black 1/2 silver but it was also cut up on the side. I emailed them about the broken case. They got back to me really quick & I sent it back. Waiting now for them to ship the replacement back to me. Hopefully the replacement will come quickly. And hopefully it will be all silver like I ordered. I've been pretty patient and i'm trying to be understanding.
I have emailed firstname.lastname@example.org and the contact us link on the site about my carry on multi color issue no response
@creator I received my carry-on a couple of days ago and I'm having a few issues with the Global Tracker and Bio Lock and emailed you a couple of days ago and today at email@example.com but I'm not getting a reply.
I'm expecting the creator to give us an update of the current status of deliveries, what is happening with damaged,half built suitcase, non-functioning app, black/silver suitcases, speakers not working etc. it seems to be a serious lack of QC, and the planning of shipment seems to be none existing based on my review of the previous comments here. Please try to restore a little bit of confidence in this project. I'm backer 207 and p.t. I feel that my money is wasted. Prove me wrong !
My carry on arrived, half black half silver .....not what I ordered or expected
@creator More than a month has passed since your last update. You should stop spending your precious time answering individual comments here and just post a comprehensive update. Let us know what email address we should be on the lookout for, what colors you have in stock, what backers are your working on right now, and a projected timeline for the remaining backers.
It literally takes 5 minutes to write a quick update. Now that production has started and final products are being shipped out, let us know what your plans is...
...unless you don't have one. In which case, the 2,000 or so that backed you aren't really surprised.
@creator I got most of the iOS app to work except for the Bluetooth speakers. It says speaker on or speaker off when I hit those buttons respectively. But no sound plays out of it. The Bluetooth is definitely connected (show connected on both the regular and ble on my phone).
I am backer #424 and not yet received any email asking to confirm my shipping details can you please let me know what's happening?
Tim the combo is luck
just got my space case carry on, still waiting on check in back. but how the heck i get in the bag.. the zipper is locked and i see no code? can't get in it to the code to scan in app. so confused.
It appears one of the backers got their carbon fiber carry-on. I upgraded to the carbon fiber carry-on and checked combo... SO if you have carbon fiber in stock, when will I get my survey?
I have not yet received my survey. Please advise as to when I will receive my bag.
I was a Super Early Bird #117. I have not heard anything about delivery. Could you please let me know when I might get my shipping details.
Hello Backers - We are working as fast as possible to fulfill all orders. The check- in and Prado will be available Summer 2017
@Konstantinos Beis @Alex Rich - I have emailed your email address associated with your kickstarter account. Please check your email and reply so I can better assist you.
@Creator, what is the timeline for the check in + carry on carbon option delivery? Thank
So I just got the first case of many that I ordered and it is missing half the fucking case. like seriously - what the hell guys, year plus late and the piece of crap turns up half built and I have no idea who to resolve this shit with. The quality is crap even if you actually sent a working case but sending out something missing half of it is just unfathomable????
May I ask, when will I get my Prado Butterfly cases (check-in and carry-on) with two batteries?
I am backer 861
I have no email from planet traveler. When are you sending the email? You are not delivering on your promises.
Still awaiting my email to confirm shipment....
I can't make the fingerprint work. I always get scan unsuccessful.
Also the Bluetooth speaker doesn't work even though it is connected to my iPhone.
"We are contacting each backer on the one to one basis"
How many backers are you contacting a day? A week? Rather than copy-pasting responses or only responding to backers that already HAVE their carry-on, how about addressing questions by those who are still in the dark about...everything.
Still no email
When will I be getting the confirmation email. its becoming a joke.
When are the confirmation emails being sent out ???
have not received my carbon fiber Space Case 1 yet!!!
I have received my Space Case!!!!!!!!
Looks very nice. Can't wait to try it's features tomorrow morning :-)
Thanks, @Darrel Cox. I hope one day I will receive an email saying my case is ready to ship. If Amazon shipped this way there wouldn't be an Amazon!
@Daniel Chang - I have sent you an email to your email address associated with this account in regard to the issue you are experiencing. The email will be coming from firstname.lastname@example.org. Please reply with the answer to the questions and contact phone number so we can better assist you
Backer 1714. When can I expect an email?
DHL is holding carry on hostage - £27 extortion fee for VAT -
Battery in June (didn't say which year)
27" bag - some time in the future says the company
Review on Monday IF bag arrives...
@Creator, what is the timeline for the check in + carry on carbon option delivery? Thanks