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Fingerprint Opening, Global Tracker, Lift-less Self Weighing Scale, Speakerphone and Power Bank all combined in a super smart luggage
Fingerprint Opening, Global Tracker, Lift-less Self Weighing Scale, Speakerphone and Power Bank all combined in a super smart luggage
Fingerprint Opening, Global Tracker, Lift-less Self Weighing Scale, Speakerphone and Power Bank all combined in a super smart luggage
1,976 backers pledged $920,122 to help bring this project to life.

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    1. Missing avatar

      Jane Terren
      Superbacker
      about 20 hours ago

      Hi from West Australia. I ordered 2 of your cases and haven't yet heard anything. Really looking forward to receiving them.

    2. Planet Traveler Creator 1 day ago

      @Rayme Gorniak - Please direct message us for full details on your order status

    3. Planet Traveler Creator 1 day ago

      @yhakmafa - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update

    4. Planet Traveler Creator 1 day ago

      @yhakmafa - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update

    5. Planet Traveler Creator 1 day ago

      @brett archer - Please direct message us for full details on your order status

    6. Planet Traveler Creator 1 day ago

      @Damon R. - Please check your email for our reply.

    7. Damon R.
      Superbacker
      1 day ago

      Thank your for at least responding.

    8. Rayme Gorniak 1 day ago

      Last week I was informed I would hear about shipping by this week. I have not heard anything with no updates.

    9. Missing avatar

      yhakmafa 2 days ago

      I didn't receive any thing yet. When are you going to ship the bags.

    10. Missing avatar

      brett archer 2 days ago

      hi Backer 1204. Same question....when do i get my luggage????

    11. Damon R.
      Superbacker
      2 days ago

      I'd like a refund before I submit a chargeback. I've just spoke with my credit card company, and I'd like to give you the opportunity.

      Thank You.

    12. Planet Traveler Creator 2 days ago

      @Gabriel Sanhueza - please check you email for our reply

    13. Planet Traveler Creator 2 days ago

      @John Curran - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update

    14. Gabriel Sanhueza 2 days ago

      Hey guys I've emailed you already without a response, it's been 2 years and I've found something better already so please can I have my money back!!!

    15. Missing avatar

      John Curran 2 days ago

      Oh yes, I'm backer #925, and so I'm surprised others have received shipments, yet the earliest backers have not.

    16. Missing avatar

      John Curran 2 days ago

      It's been two years, so I'm asking for an update on my order status

    17. Planet Traveler Creator 3 days ago

      @Pat McClellan, @Brett Robinson - Please direct message us for full details on your order status

    18. Planet Traveler Creator 3 days ago

      @Zycro Wong - Please check your email for our reply

    19. Planet Traveler Creator 3 days ago

      @Chad Harrison Ford, @allenjuang - Please direct message us for full details on your order status

    20. Planet Traveler Creator 3 days ago

      @Chad Bscherer - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update

    21. Brett Robinson 3 days ago

      I'm backer #2036......will I EVER see my luggage? Owning retail stores myself, I know ignoring customers inquiries is a good way to go broke.......just saying.

    22. Missing avatar

      Pat McClellan 3 days ago

      Good to see that some people have received theirs -- as I was concerned that this was a scam. Last I heard from the company was 5/19/17 with an announcement that the second production run has been received. That is useless information unless you know where you are in the queue. What I want to know is WHEN WILL I RECEIVE MY SPACE CASE that I ordered over 2 years ago?

    23. Zycro Wong 3 days ago

      Hi Planet Traveler, thanks for the reply, but something is still missing.
      You promise to deliver the battery by end June 2017.
      Now is mid-August and I am still waiting for it. Please refer to the email on what Joseph has said before. Thank you.

    24. allenjuang 4 days ago

      When I can get my space case.I did not got any information for your company!

    25. Missing avatar

      Chad Harrison Ford 4 days ago

      Hi Planet Traveler...I was wondering what kind of information you can give me about the two units that I ordered for myself and my wife? Thx

    26. Chad Bscherer 4 days ago

      Please update me on shipping status of my order. Your delivery is long overdue. I am unhappy. Thanks

    27. Planet Traveler Creator 4 days ago

      @Zycro Wong - Please check your email for support.

    28. Planet Traveler Creator 4 days ago

      @Richard Barnes - Thank you for your feedback

    29. Gerard Lelliott
      Superbacker
      4 days ago

      My phone won't read the qr code on the space case neither will my other phone

    30. Zycro Wong 5 days ago

      Hi Planet Traveler, I have written in for the following:
      1) Battery to be delivered by end June 2017. I did not receive the battery and now is mid-Aug.
      2) A number of faults and I could not send via the app and therefore screenshot and sent to support@planettravelerusa.com.

      So far with I sent a reminder email and I am still waiting for a reply.
      Are you able to look into this please?

    31. Missing avatar

      Richard Barnes 5 days ago

      Fast response. Thank you. The lock is not broken. It was my ineptitude. Great service.

    32. Planet Traveler Creator 5 days ago

      @Richard Barnes - Please check your email for detailed instructions. If the instructions do not work please email support@planettravelerusa.com

    33. Planet Traveler Creator 5 days ago

      @Stacey Ray - Please contact us via direct message and we can provide the information you need

    34. Planet Traveler Creator 5 days ago

      @Fearlessleader - Please check your email for our response to your quesiton

    35. Planet Traveler Creator 5 days ago

      @Brett - Please contact us via direct message and we can provide the information you need

    36. Missing avatar

      Richard Barnes 5 days ago

      I received mine today. Unfortunately I cannot get in to it as it's locked and the combination lock appears to be broken. Have emailed so hope to have a response soon.

    37. Missing avatar

      Stacey Ray 6 days ago

      I am very upset as I backed this over 2 years ago on Kickstarter and have yet to hear a word about why I haven't received my case. I just sent yet another email hoping for a response. This makes no sense to me.

    38. Missing avatar

      Fearlessleader
      Superbacker
      on August 12

      I wish they respond to their email. Still waiting ages for an answer to my reply.

    39. Missing avatar

      Brett on August 11

      Still waiting for an update,email,or any information on my case !!!

    40. Missing avatar

      Bryce Salter on August 11

      @creator if you are currently “working” to fulfill order for your backers (who backed over 2 years ago) how are you fulfilling orders on ebags and amazon now?? The wiring for the carry on is very disappointing and isn’t something I would expect from a “advanced” suitcase

    41. Planet Traveler Creator on August 11

      @Sam - We have replied to your email in regard to UPS. We will do our due diligence in this matter as well. Please let us know if you need any assistance

    42. Missing avatar

      sam on August 11

      For others waiting, it took 1 month of silence to get updated through an email that UPS are waiting for me to pay duties on my case. I received that e-mail tonight and the picture attached showed UPS had been waiting for me to contact them since the start of july. Have now been told to open an investigation, also their company name is Hontus for anyone stuck in the same boat. That's who i need to contact apparently

    43. Planet Traveler Creator on August 11

      @David DeCasper - We can reassure you this is not a scam. We have be working hard to fulfill backer orders. Many backers have received the case and have left reviews on this forum. Please check your email associated with this account regarding information on your order status.

    44. Planet Traveler Creator on August 11

      @Steven James - Thank you for requesting your order info via direct message. Please check your direct message inbox in regard to your shipment update

    45. Planet Traveler Creator on August 11

      @Rayme Gorniak - We have already responded through Direct messaging and received your reply

    46. David DeCasper on August 11

      Sorry for the misspellings.

    47. David DeCasper on August 11

      First off "Be respectful and considerate." I would ask you to do the same with my money!!! Secondly, I think we all need to get it through our heads, we got fucked. (and yes, I am being respectful because I'm not writing what I really want) They had an amazing scam. The comments from "New Your Times" and all the other shit they posted on their site suckered me. Good job guys. I am usually fairly cynical and for some reason, like a idiot, I sent these guys money. I have really held out hope one day they would arrive at my house but it's been 3 years and if what they're saying is true, they've had setback after setback, the people running this company are complete jackasses. NO ONE has this many set backs. I've invested in other projects, received the product and it works amazing. I'll give them this, they were smart enough to sucker over a million dollars out of all of us. My only regret is not filing the lawsuit years ago and MAKING them come to the table and answer for their bullshit. Great job guys.

    48. Steven James on August 10

      Hi can you tell me on the status of my bags

    49. Rayme Gorniak on August 10

      It seems like you wont check DMs, but respond here. Can I please get a tracking update? I have DM'd you and nothing.

    50. Planet Traveler Creator on August 10

      @Greg Hoesly - We are currently fulfilling orders to our backers.We will provide an update as soon as there are new developments

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