Production Completed (Shipping dates, address changes, and more...)
It's been a of couple weeks since our last update and we have a lot of exciting news!
We'll start with a very brief recap for those of you who missed our last update.
In our last update we talked about how we ran into an extensive delay with our package that was held up by UPS and customs. The package that was delayed contained the adhesive that is used to attach the pads onto the mounts. This was the final piece we needed in order to complete production. Our package had to reach China by January 7 in order to give our factory enough time to complete the mounts before they closed on January 14 for the Chinese New Year.
We'll start with the BAD NEWS first...
Unfortunately the package didn't make it to China in the time frame we needed it there by. Meaning our factory couldn't complete the mounts by January 14.
NOW TO THE GREAT NEWS...!!!!
So after talking with our factory for over a month about this situation and trying to figure out what to do if the package didn't make it there on time, they figured out a solution. They were able to convince their workers to work overtime and even work on Saturdays and Sundays to complete the mounts before the Chinese New Year.
This brings us to our great news!! We're very happy to announce that production has been complete...eleMounts, elePads, and eleCaps!! Everything has been packed and is currently on the way to our headquarters here in Chicago! We can't thank our factory enough for pulling through and helping us out by making this possible.
Our factory had some trouble laying down the pads and it took much longer than we thought it was going to take. But the good news is that they were able to finish with plenty of time and ship out our inventory before they left for their break!
We waited a couple of days to send this update because we needed confirmation that everything was completed and shipped out. As we've done before, we didn't want to give out information and then take back what we said. Below are some pictures that will make everyone pretty happy!!!
2 Quick Fun facts...
1. All of the eleMount inventory that our factory produced would stack up to be the 3rd tallest building in the world!!! ....that would be one good looking building!
2. We will be shipping an eleMount to every continent in the world! We will even be shipping to Antarctica!
eleMount Shipping Date
This brings us to our ship date! We know you're all asking, "When will we get our rewards?" As of right now our factory is telling us that we should expect to receive all our inventory towards the end of February or early March (subject to change). They warned us that this could change if anything gets held up in customs because of the very high value and large load size.
The day we receive our inventory we will begin shipping all the rewards to our backers. We have all our shipping materials ready for that day so we could get them out the door ASAP.
Address Changes and Private Messages
It's very important if you plan on moving around early March or have moved since you filled out backerkit please let us know ASAP. We know a couple of you didn't get responses back when you sent us a message but we could assure you we will respond ASAP.
Every time we resolve an individual case you will receive a message through kickstarter that says "RESOLVED" If you haven't received a "RESOLVED MESSAGE please send us another friendly reminder. Thanks
We know we are behind answering all our messages. We are doing our best to answer all of them and will hopefully be done by this weekend. We currently have 150+ unanswered messages that we have to get to. Again once we respond and have resolved your individual case we will send you a message that says "RESOLVED"
We are in the final stages of this project and it has been a very long journey. We can't thank everyone enough for all the support and nice comments you have sent us. We truly appreciate all the help everyone has given us to make this project a reality. So again, thank you for understanding why we are delivering late but we hope the delay was worth it.
To be perfectly honest we don't know when our next update will be. We will send it out with enough time so if you need to make last minute order changes or address changes we can have that confirmed.