Frequently Asked Questions
Tamaggo is carrying the vision that sharing new experiences can reconnect people together. The camera is ready, the app is finalized, we are ready for production. What we need now is your support for the last mile to make it happen!Last updated:
For any question feel free to contact us either via the Kickstarter messaging platform or at email@example.com.
In addition, a hotline has been set up just for you, available 16 hours a day, from 8 am to 12 pm (GMT, business day) :
IMPORTANT NOTE : Please don’t hesitate to contact us if you have questions about the details in your pledge or any change in the pledge. Don’t forget to add your backer number and confirm exactly what you have paid for.Last updated:
You’ll receive an email at the end of the campaign with all the details to prepare your personal product. You’ll be able to select your colour preference (guaranteed for ‘Ultra’ and ‘Mega’ kits), either the White Pearl or the Titanium version of the camera. This will also be the right time to confirm your shipping address.Last updated:
We currently estimate that the Tamaggo 360 LiveCam will be ready for delivery by July 2017. We are confident in meeting this deadline and we will keep you updated on the time to delivery and we will ship out the cameras to backers as soon as they are ready.
We already have setup hubs in Europe and in the US. It should take up to 1-2 weeks from when the cameras reach our 2 shipping hubs and then a couple of days from the hubs to our backers.Last updated:
• USA, Canada, European Union, Switzerland, UK: $5 USD / unit for ‘I love Tamaggo’ kit.
For Ultra/Mega/Super kits, $15 USD for 1st unit, $5 USD / unit for additional units in the same dispatch.
For Premium Tamaggo 360 kit, $20 USD for 1st package ($15 for Switzerland), $10 USD / package for additional packages in the same dispatch.
For Special Tamaggo 360 kit, $15 for Switzerland, UK, US, Canada, and 25 USD / package for EU countries, $10 USD / package for all for additional packages in the same dispatch.
• All Other: $10 USD / unit for ‘I love Tamaggo’ kit.
For Ultra/Mega/Super kits, $25 USD for 1st unit, $10 USD / unit for additional units in the same dispatch.
For Premium Tamaggo 360 and Special Tamaggo 360 kits, $35 USD for 1st package, $20USD / package for additional packages in the same dispatch.Last updated:
SHIPPING & DELIVERY : How are the import duty fees handled ? Can you indicate zero amount or a lower value when shipping to me ? I would like to avoid high custom costs
Good news! Our products will be delivered customs cleared to the following destinations : USA, European Union
For all other countries you may check the import duty fees with your local customs office as we cannot handle these fees.
Please note that whatever the destination, the products need to be valued with a price since this is required by customs, so we can’t declare this with zero value as a gift or donation.Last updated:
You will only be charged once the Tamaggo 360 LiveCam is successfully funded at the end of the campaign.Last updated:
The battery life is 2h when remaining in video mode.Last updated:
Yes absolutely ! And it will definitely enhance the Tamaggo experience. The Tamaggo App is compatible with iOS and Android and it will be free. It allows you to remotely control the Tamaggo 360 LiveCam, to live stream in 360° and to manage or share the content of the cameraLast updated:
The App will be available on iTunes and Android Play Store in July. Should we have a delay in posting the App on the stores we will set up a dedicated process exclusive to the backers so that you receive both camera and app at the same time (we will email you the details).Last updated:
Yes a portfolio of exclusive accessories for the Tamaggo 360 LiveCam is part of our future product proposition. We are convinced that accessories really complete the experience so for Kickstarter we decided to develop an offer with a VR mask included. On top of this we have created stretch goals adding accessories to all backers as soon as the goal is achieved. Check the Kickstarter page for the details.Last updated:
Yes absolutely. The Tamaggo 360 LiveCam includes a standard screw mount at the back of the camera allowing you to plug a tripod or any other compatible accessory. We are also proposing a Screw Connector allowing you to mount the Tamaggo 360 LiveCam on GoPro compatible accessories.Last updated:
From Iphone5 on, all iPhones are compatible.
For Android, all products with a software version above 5.0 are compatible.Last updated:
Of course! The firmware can be updated via the Tamaggo Application as soon as new releases are published.Last updated:
Your Tamaggo-branded camera will be warrantied against defects in materials and workmanship for a period of one (1) year, or for a period corresponding to the minimum legal requirements valid in the country of initial purchase of the product.
The Warranty Period starts from the date of the initial purchase of the product. If a defect arises during the Warranty Period, Tamaggo or its service partners, at their option and to the extent permitted by law, will either (1) repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, or, (2) replace the product with a functionally equivalent product that is new or equivalent to new in performance and reliability, or (3) refund the original purchase price in accordance with the terms and conditions stipulated.
Should the camera need warranty service, it should be returned within the Warranty Period to the dealer from whom it was purchased along with proper identification, a return authorisation number obtained from the Tamaggo website or provided by a Tamaggo representative, and the original proof of purchase.
Information stored on the device
Tamaggo and its service partners will not protect, recover, or return data during the warranty service. The personal settings, downloads and other information may be lost when product is repaired or replaced. At present, Tamaggo may be prevented by applicable law, other regulation or technical restrictions from making a backup copy of certain downloads. Tamaggo will not take any responsibility for any lost information of any kind and will not reimburse for any such loss. Backup copies should be made by users before sending the camera for repair or replacement.
This warranty excludes damage resulting from normal tear and wear, misuse, accident, modifications, liquid and highly humid areas, or other causes that are not defects in materials and workmanship. It does not cover any failures caused by (1) installations, modifications, or repair or opening of the product performed by a person not authorized by Tamaggo, or (2) use of accessories or other peripheral devices which are not Tamaggo-branded original accessories intended for use with the product.
Tamaggo and its service partners reserve the right to charge a handling fee if a returned camera is found not to be under warranty according to the warranty conditions.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, TAMAGGO, ITS AFFILIATED COMPANIES AND SERVICE PARTNERS ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF THE USE OR SERVICE OF THE PRODUCT. THE WARRANTY AND REMEDIES DESCRIBED HEREIN ARE EXCLUSIVE AND REPLACE ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESSED, STATUTORY OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, TAMAGGO, ITS AFFILIATED COMPANIES AND SERVICE PARTNERS DISCLAIM ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, THEN SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
Any recovery is limited to the original purchase price. No other person is authorized to modify this limited warranty, and the seller is solely responsible for any other warranties.
Some countries/states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions will apply to the extent permitted by applicable law.Last updated:
We are focused on excellence! As such we are glad to say that the Tamaggo 360 LiveCam is FCC (US) and CE (EU) certified. For countries outside US and EU, product certification is in progress and delivery time will be adjusted to local certification schedules.Last updated:
Early bird deals are exclusive deals with a very special price compared to the planned retail price. You also get the chance to receive the product before anyone else. These offers have limited availability so don’t hang around!Last updated:
Yes it is possible to pledge for additional cameras. Just choose your Deal and send us a message detailing your request. Please note that you won’t be able to ask for the limited Deals that have reached their limits.
1. If you would like to add 1 or 2 or more of exactly the same Deal you already pledged for, simply double or triple or multiply your pledge in line with the initial unit cost and send us a message (including your backer number and the details of your order)
2. If you would like to add a different Deal, just send us a message with the details and we will confirm to you how to proceed
IMPORTANT NOTE : If you contact us about the details in your pledge or any change in the pledge don’t forget to add your backer number and confirm exactly what you have paid for. If you don’t contact us, it becomes very difficult for us to know exactly which products you want and this could delay us getting the reward to you.Last updated:
1. Click on the ‘Manage My Pledge’ Button you see in the top right (when signed in) of the project page (link) .
2. Adjust your pledge and follow the steps communicated.
3. Please remember to send us a message with your backer number to confirm exactly what you have paid and the details of your order.Last updated:
The retail launch price of the Tamaggo 360 LiveCam (without the additional accessories) is planned at $449, so with the Ultra Tamaggo360 Early Bird reward or the Special Tamaggo360 2x bundle, you'll save 33% on your Tamaggo 360LiveCam!Last updated:
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