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Aurga helps you shoot perfect photos, make timelapse videos, and also serves as a secure personal cloud storage.
Aurga helps you shoot perfect photos, make timelapse videos, and also serves as a secure personal cloud storage.
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941 backers pledged $109,257 to help bring this project to life.

Shipment Updated!!!

Posted by Aurga (Creator)
13 likes

Hi Backers,

Phoenix is here. We have shipped all packages in June 1th (only a few which haven’t updated their shipping addresses). One batch of packages might get a “returned” alert because that day a postman was off duty so the packages were returned to original post office. Don’t worry, they are delivered again. Some of you might still get “locked order” status on your order page. Because we haven’t get tracking information from DHL agent yet. We’ll finish that as quick as possible.

For the packages, the bracket might be in bag, cables & SD adapters are in a tiny box under the Aurga. SD card is inserted in SD Adapter.

Please send us an email if we sent wrong accessories. We’ll track by your email or order number.

Thanks & Best, Phoenix

Comments

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    1. Sun Moon Lee on

      So I know this is month late but I didn’t get my product. Where is it?!?!

    2. Aurga Creator on

      @Harald Tröstl: You parcel arrived at a sorting center. Just sent an email to you. Best

    3. Aurga Creator on

      @Meino van der Broek: Sorry for the delay. You parcel was returned. We'll ship it again.

      Best,
      Aurga Team

    4. Missing avatar

      Harald Tröstl on

      I also did not get my Aurga. But as I know I updated my adress..... Please inform me when you send me Aurga....

    5. Meino van der Broek on

      When can I expect my product? I did not get a track and trace yet.

    6. Aurga Creator on

      @Shyam CSG: You haven't updated your shipping address. We just send you an email with a link, please check if you could receive it. Otherwise, please contact us by this email (info@aurgadslr.com).
      Thanks & Best,

    7. Missing avatar

      Shyam CSG on

      Hi team,

      I have not received my product. Please let me know when I'll receive.

    8. Aurga Creator on

      @OJ: Just checked your parcel, it is not shipped to Austria, it is being returned to us. We’ll ship it ASAP once we get it. Also we’ll send an email to you about the shipping status. Best,

    9. Missing avatar

      OJ on

      Hi,

      My order is sent to Moonee Ponds, Australia. However, I'm living in The Netherlands. This is my track code: LZ389046517CN. My adress at de website is correct. Pleasehelp

    10. Missing avatar

      Johan Norberg on

      Hi,
      I seem to have the same problem as Günter Hartl and Str. I received a notification that my shippment is being returned to sender (9th of June). But my address on the shipping link is correct... What will happen now?

    11. Missing avatar

      Mihir on

      Hi ,

      I just got call from DHL and I have been told I need to pay and additional duty which seems to be some 50% of total value.

      Does anyone else been asked for same specially in india , please let me know.

      Thanks ,
      Mihir

    12. Stefan Rossbach on

      Same to me :-( last message is returned to sender on first of June... Address on the shipping link from your website is correct...

    13. Missing avatar

      Günter Hartl on

      Hi,

      I got the return alert. Do I get a new tracking no, or does it keep the same?

      Because shipping has not been updated since the alert appeared (1 st June).

      Regards,

      Günter

    14. Aurga Creator on

      @Christine Pillari: Just sent an email and asked some questions. Best,

    15. Missing avatar

      Christine Pillari on

      I recieved my Aurga today. Everything looks like it is included.
      So just a question i have the SD card adapter that was included, no SD card. So presume i have to purchase the micro SD card myself.?
      Also i have tried all evening to get the Aurga to connect to my iphone throuh the app and it just will not work. The wifi picks up the unit but the app will not connect.
      I would like some help please