Frequently Asked Questions
Kickstarter is not a traditional store; instead, it's a platform to support creatives as they bring projects to life. In our case, when you back our campaign, you'll be supporting the creation of SuperStraps and getting the chance to pre-order the very first that come into the world.
Here's how you pledge:
1. Choose your reward here: http://kck.st/2F0sfMw
2. When our campaign ends (on April 27th), Kickstarter will charge your credit card. Until then, feel free to change or cancel your pledge in your profile.
3. When we get close to shipping, we will send you a survey to collect your shipping information.
You'll be the very first to receive SuperStraps and you'll lock in Kickstarter-only discounted pricing for your early support. Plus, you'll have our undying gratitude and we'll have your back forever.Last updated:
Our goal is to start shipping SuperStraps this October. We'll be working super hard to finish production and get you your reward as soon as possible! To date we’ve delivered over 30,000 Kickstarter rewards on time.Last updated:
Kickstarter restricts people to one reward each. But it’s easy to get around that and add multiple rewards! Here’s how:
1. If you’ve already backed our project and picked a reward, click on “Manage My Pledge”. If you haven’t pledged yet, click “Back This Project” and pick a reward (you can only pick one reward level).
2. To add another reward, just increase your pledge amount by the cost of the additional reward.
3. And that’s it! When we get close to shipping, we’ll reach out to collect shipping information and preferences for all your rewards.Last updated:
SuperStraps acts as a super muscle that hoists your load and stops you from slumping. When you carry your backpack with SuperStraps, the weight of your bag is distributed more evenly, with pressure points taken off of your back, neck and shoulders.
So with SuperStraps, you can wear your backpack comfortably and with great posture, all day long. :)Last updated:
SuperStraps comes in one size and has a nearly universal fit. It is 2” wide (the most common backpack strap size) and fits most backpack straps that are 1 to 3” wide. It’s recommended for everyday backpacks, ideally hauling 7-21 pounds.Last updated:
SuperStraps works best on loads from 7-21 pounds. It will still help relieve weight and pressure on heavier backpacks, and under 7 pounds it is more of a fashion statement — a super cool one!Last updated:
We’re estimating that SuperStraps will retail for $75.00. By pre-ordering your SuperStraps now, you'll get a super discount off the estimated retail price... an amazing 35+% off!Last updated:
Shipping costs vary depending on the country and the size of the reward. You can view shipping prices by clicking on a reward here, and then picking your country to see the shipping cost.Last updated:
In our past campaigns, we have shipped product to over 105 countries. We optimize our couriers and shipping routes after we have collected the information from your shipping survey. Unfortunately that means we don’t have specifics to share right now.Last updated:
Customs, VAT and other taxes are not included in our rewards, since they are different for each country and we are shipping worldwide. This means it is up to our international backers to pay these duties and taxes on delivery.
If you need some help calculating duties, check out this great tool:
Canada has very specific import laws, so anything over $25 CAD will be subject to duties and taxes. All of our prices are in US dollars, so remember to convert to the correct currency when calculating.
If you want to do the clearance yourself, you can go to one of the CBSA offices below and save some serious dollars:
If there’s a problem with your order, never fear! We’re always here to help you out. :) If you have any issues, just send Angela a note at firstname.lastname@example.org or send a message through Kickstarter.Last updated:
While all of our products are guaranteed for life, unfortunately, we don’t accept returns or refunds on Kickstarter pledges. SuperStraps is considered a reward, instead of a traditional purchase, and the pledge you make is what allows our business to create tooling, order supplies, continue designing and bringing SuperStraps to life! We are so, so grateful for your support, so we send the reward as a token of appreciation.Last updated:
You bet — SuperStraps comes with a 10 year warranty! If we can't fix or repair a manufacture defect, we will replace the product, no questions asked.Last updated:
Send us a message, or shoot us an email at email@example.com.Last updated:
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