Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi, order is not yet received?
Hi Gus - Thank you so much for reaching out! I just DM'd you with some more info. I can't wait to get you your BetterBack! :)
I never got anything?
Hi Infantry Co.! I just sent you a message with some info to get you taken care of ASAP. Thanks so much for your note! :)
still havent receive anything
Xavier: Thanks so much for the kind words! We absolutely want to do our best to take care of everyone! Wishing you all the best! :)
I just wanted to say that Betterback did answer my questions and was very efficient and understanding in their reaction.
Thanks Betterback for the good service!
Hey Tzfardaya! Thanks so much for the tip - you're absolutely right! We're a tiny team and there are so many people to answer :). Xavier: I've checked the messages, but let me know if there's anything else we can do to help! Thanks for the support and patience!
Try a dm instead... That sends them an email telling them about the message. Posting here doesn't, and you have to wait until they check back and read it.
an answer would be appreciated please.
Hi Willa! Your feedback is GREATLY appreciated and I am so sorry BetterBack didn't solve your needs better. I've DM'd you with some more info and definitely want to get you taken care of!
I'm quite satisfied until now, the product is fine.
The only problem occured yesterday, the pouch exploded in the microwave.
I put it as usual at 900 watts for 1 min, then suddenly a poof sound was heard and slimy balls were spread everywhere in the oven.
Is there a warranty?
I got the product and it doesn't work, they are not obligated to give you your money back either, nor do they care about customer service. Don't waste your money on this company or their products.
Hi Daniel! I am so sorry if you haven't gotten an answer! I've DM'd you just now, so we can definitely help you out!!
Hi, I also haven’t received anything from you. I emailed at least 5 times and have gotten no answer other than invites to purchase more product. Please DM ASAP with a solution.
Hi Carlos! I sent you a DM with some more info on your order! Thanks for your patience, and sending good back vibes your way! :)
What's going on with the delivery, I have not received mine nor any updates from you in months.
Meric Berke Tez: HUGE thanks for your patience as we look into this! We DM'd you some info and would love to make sure you get your BetterBack! Please let me know if you have any other questions! Thanks again, and wishing you the absolute best!
Remington: I am SO glad to hear you're enjoying your BetterBack! Yayyy! And thank you for the kind words, it has really put a smile on my face! :) Feel free to spread the love and tell a friend about BetterBack! Thanks again, and have an awesome day!
I hope you have a fabulous day!
Hi Michael Crow! Thank you so much for your patience! It looks like you're BetterBack was delivered! *Happy Dance* I'd love to know what you think of it. :) Let me know if I can do anything else for you. Have an awesome day!
Hi Saravanan: I am so sorry for the delay! We've DM'd you with some information and would love to get you your BetterBack! Let me know via DM if you have any questions. I hope you have a fantastic day!
@Gordon Sunyes Hi! Thank you so much for your patience! Yes, Shark Tank had a rerun mid September with the founder, Katherine, in it :)
Haven’t received my product yet :( when will we get it?
Still waiting to hear back from you!
a great piece of invention, amazing result
Still waiting for an update on my package
Does anyone have a good solution for returning the pads and straps to the case for easy closure. The fit is so tight that I'm afraid the zipper will break.
Did I just see you on Shark Tank?! ��
I have no got my products yet! I’m from Malaysia. When will I get it?!
I have not received anything from you guys. And that was several months ago that was supposed to been shipped out. If you want to send it to me great. But if not please refund my money.
Still waiting - wondering if you can help with the delivery that was returned to CHina..?
THX I received it, thx for help me out all long way. wish you a best wishes.
Did you folks fill out the shipping survey?
Have not received my product.
Hi, I haven't got my shipment either. Can you let us know when we might receive it?
Hello. I still haven't gotten my shipment and mine was supposed to be sent in april! Please help.
I never received mine. Can we get a timeline of when to expect it please. Thank you
I got mine, and first time to use it now as I'm typing this comment. �
Better back looks great and feels even better!
My package wasn't at the post office, could you please check again where it could be? Thanks
I forgot I had backed this project. I didn't fill out a questionnaire. and I have never received my reward. PLease could I cancel my backing
I just checked with my previous post office cause i just moved and still no package i also want to change my address for the delivery
Thanks for any help on the matter
Patrick: Hey! Thank you SO much for your comment, and for your patience here! I have on record that your BetterBack Therapy was shipped out in May. I'd suggest checking with your local post office to see if they're holding it for you, and in the mean time I'll look into it on my end with our fulfillment agency and get them to locate it. Stay tuned, I'll get back to you ASAP with more info. Thanks so much, Patrick, and hoping you're having a great weekend!! :)
Anna: Hi there! So sorry to hear that you haven't received it yet :( There are a couple things that could've happened, but no worries, we can definitely track it down for you!! We're just contacting our fulfillment agency now to locate it, and I'll touch base with you as SOON as I hear back! Thank you so, so much for your patience, and hoping that you have a wonderful day!
Hey guys! I never received my BetterBack. it's been months now that I'm waiting for it :/
I checked with my post office, it's not there! :( What happens now?
Remington: Hey there! Unfortunately not all of our packages have complete tracking :( Let me know how it goes at the post office, and I'm here and happy to help you track down your BetterBack! Have a great day, Remington!!
CHS Grl: Hi there! Glad to hear that you used BetterBack on a plane, I know it's one of my favorite ways to use it :) And thank you SO much for the feedback! We've actually got something in the works... ;) Have a great day, and thank you again!!
I'll try to visit my local post office soon to check for the package.
Just in case, is there tracking information available for my package?
Decided to take the Better Back on a cross country flight as airplane seat have no lumbar support. It worked well but it is heavy and somewhat clunky. Would love to see a thinner version that does not take up so much room in my carry on.
DumpsterJedi: Hi there! So sorry to hear that you're unhappy with your BetterBack. :( Unfortunately, as stated on our campaign page, we aren't able to offer refunds on Kickstarter rewards. That being said, I'd love to talk to you more about your concerns and help make BetteBack as comfortable and supportive as possible for you!! Feel free to reach out anytime here, or via email at email@example.com. Have a great day!