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Make every chair ergonomic! 15 mins a day to perfect posture. Now with heat/ice for back pain relief & healing. Instant health boost!
We are in production! Click below to pre-order your BetterBack Therapy for delivery in May!
We are in production! Click below to pre-order your BetterBack Therapy for delivery in May!
10,838 backers pledged $1,021,481 to help bring this project to life.

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    1. CHS Grl 4 days ago

      Decided to take the Better Back on a cross country flight as airplane seat have no lumbar support. It worked well but it is heavy and somewhat clunky. Would love to see a thinner version that does not take up so much room in my carry on.

    2. BetterBack 2-time creator 4 days ago

      DumpsterJedi: Hi there! So sorry to hear that you're unhappy with your BetterBack. :( Unfortunately, as stated on our campaign page, we aren't able to offer refunds on Kickstarter rewards. That being said, I'd love to talk to you more about your concerns and help make BetteBack as comfortable and supportive as possible for you!! Feel free to reach out anytime here, or via email at hi@getbetterback.com. Have a great day!

    3. BetterBack 2-time creator 4 days ago

      Anna: Hi there! :) Thanks so much for your comment, but unfortunately we don't have tracking numbers for all of our packages :( Your order was definitely shipped out though, and should have arrived by now! Have you checked with your local post office? There's a good chance that they're holding it for you already! Thanks so much, Anna, and let me know!

    4. BetterBack 2-time creator 4 days ago

      Remington: Hi there! Thanks so much for your comment. Your package was shipped, and most likely should have arrived in your country by now :) I'd recommend going in and checking with your local post office in case they're holding it for you already and you missed their contacting you! If they don't have it, let me know and I can investigate a bit more :) Thanks SO much!

    5. BetterBack 2-time creator 4 days ago

      Nick: Hey there! so sorry to hear that you're still waiting on your BetterBack! I do have that it was shipped out, so it should have arrived at this point — I'd recommend checking with your local post office, there's a good chance that they're holding it for you!! If they're not, circle back with me and I can look into it with our fulfillment company :) Thanks SO much, and hope this helps!

    6. BetterBack 2-time creator 4 days ago

      Nael: Hurrayyyy! So happy to hear that you love your new BetterBack Therapy and thank you SO much for the support! :)

    7. DumpsterJedi
      Superbacker
      5 days ago

      I recieved the product(finally) and it is clunky, uncomfortable and quite the opposite of what was promised. I demand a refund

    8. Anna Teikari 6 days ago

      Hi. I have not received my betterback, can you please send me a tracking number!! Thanks!

    9. Remington Chan on August 11

      I haven't received a notice from our post office yet (which is how delivery works here, and they charge a fee to claim it). Is there a way to check if the package has arrived in the country?

    10. Nick Cheng on August 10

      Still not received my yet either. Location: Shanghai, China.

    11. Nael Saba
      Superbacker
      on August 9

      Amazing product really!! Happy to be a backer

    12. BetterBack 2-time creator on August 3

      ghannam: Hi there! SO sorry to hear you haven't received your BetterBack Therapy yet, but thank you so much for checking with your local post office! And no worries, I can definitely help you track it down :) I've just sent a message to our fulfillment company (who handles all of our shipping) and asked them to look into it for you. So, stay tuned, I'll get back to you as soon as I hear from them! Thanks so much for your patience, and have a wonderful day!!

    13. BetterBack 2-time creator on August 3

      Benjamin: Hi there! So sorry to hear you didn't receive your survey — it might have gotten lost in your Junk/Spam folder. That being said, we can definitely still send you your BetterBack! :) I'm just sending you a link to your survey now here in your Kickstarter inbox. Once you fill that out, we can ship out your BetterBack Therapy :D Thank you so much and let me know if you have any questions!

    14. BetterBack 2-time creator on August 3

      Armand: Hey there Armand! Thanks so much for checking in. You did fill out the survey, and your BetterBack was shipped out! If you haven't received it yet, I'd recommend checking at your local post office... there's a good chance that they're holding it for you. :) If you're still having any issues though, just let me know and I can look into it some more! Thank you SO much for your support!

    15. BetterBack 2-time creator on August 3

      Remington: Hi there! Thanks so much for your comment :) I can definitely confirm that your BetterBack has shipped out, and I'm sorry you haven't received it! I'd recommend checking with your local post office, there's a good chance that they're holding it for you now! If not, just let me know and I will investigate a bit more. :D Thanks so much, Remington, and have an awesome day!!

    16. Missing avatar

      ghannam
      Superbacker
      on August 1

      Where is my betterback
      I checked with Post office
      Ther is nothing!!!

    17. Missing avatar

      Benjamin Stanley on August 1

      My product was never shipped and I never received a survey.

    18. Missing avatar

      Armand Hajdú on August 1

      Hi!

      I still haven't received my betterback. I'm sure I filled out the survey, could you check it?
      thanks

    19. Remington Chan on July 31

      Hello!

      I'd just like to ask about my shipment details, if it's on the way or any other update really.

    20. BetterBack 2-time creator on July 31

      prottoy: Hey there! So sorry to hear that you haven't received it yet! It was shipped out, so unfortunately I can't change your address at this point. Were you able to be at the address we shipped it to to receive it? You can also check with your local post office, they might be holding it for you :) Let me know, prottoy, and I'm more than happy to help you track it down!! Thanks so much for your support and have the best day!

    21. BetterBack 2-time creator on July 31

      Eskil: Hi there!! Thanks so much for your comment :) I sent you a message here on Kickstarter a few days ago — unfortunately, you didn't fill out your survey, so we don't have an address to send your BetterBack to! The message that I sent you has the link you can use to complete your survey :) Let me know if you have any questions!!

    22. prottoy
      Superbacker
      on July 30

      Still haven't received it! Also how can I change my address?

    23. Missing avatar

      Eskil Månsson Nord on July 30

      Still haven't received anything, waited over 6 months now.

    24. BetterBack 2-time creator on July 27

      Chamil: Hi there! Thanks so much for your comment:) It looks like you filled out our survey a few weeks back, so your order will be shipped out in the next batch! :D Should be pretty shortly, so stay tuned! And, you'll receive an order confirmation as soon as it goes out. Thanks so much, Chamil, and have a really great day! :)

    25. BetterBack 2-time creator on July 27

      Zach: Hey you!! Just sent you a new survey link, not sure why the other one wouldn't have worked. If you're still having issues with the new one let me know and I can sort it out for you! :) Have an awesome day!!

    26. Chamil Kulasekera on July 27

      Still havent recieved my item. Pls check

    27. Missing avatar

      Zach Haenert on July 25

      Hi, can you please send me another survey link. The link I received says login expired and I do not receive a new link when requested through the backerkit site.

    28. BetterBack 2-time creator on July 20

      Ami: Hey there! Thank you SO much for checking that out... so strange that they don't have it! Unfortunately, there isn't tracking set up for your order, but I've gone ahead and sent a note to our fulfillment company and they'll check it out for you. Stay tuned! Thank you sooo much for your patience, Ami!

    29. BetterBack 2-time creator on July 20

      Baruch: Hey there! So sorry to hear you haven't received your BetterBack yet :( We have shipped it out to you already, so if you haven't received it yet, I'd recommend checking with your local PO! They're probably holding it for you. :) If still nothing, ping me back and I'll look into it for you! Have a great day, Baruch!

    30. Missing avatar

      Ami Damri on July 20

      I checked my PO still no package
      Thanks for any help on the matter

    31. Missing avatar

      Baruch blau on July 18

      Hi,
      I still not received my betterback
      Can you tell me when you going to ship it to me?

    32. BetterBack 2-time creator on July 14

      Antron: Hey there! Yep, that's the Posture 5 video in our most recent update :) :)

    33. Antron
      Superbacker
      on July 14

      Hi, Is that the posture 5?

    34. BetterBack 2-time creator on July 13

      Raffi: Hi there! Hope you're having a great day! And thank you for your comment — yes, we are more than happy to cover any customs/duties fees, so no problem there :) Unfortunately, we can't control what the border will charge on packages, but we can definitely reimburse you for it. All you need to do is send us a copy of the receipt within 30 days to hi@getbetterback.com, and we can reimburse you. Thanks so much, Raffi,and hope this helps. Definitely let me know if you have any more questions!

    35. BetterBack 2-time creator on July 13

      Zach: Hey there! Thank you so much for your comment!! We've actually been trying to contact you via email — unfortunately, you didn't fill out the survey we sent over, and since we didn't have your address from the survey, we weren't able to send you your BetterBack. :( But, I can definitely get it to you now!! I'm just sending the survey link to your email as well as to your Kickstarter Messages folder... definitely let me know if you have any issues accessing it! Thank you so much, Zach!

    36. Missing avatar

      Raffi Afarian on July 13

      Hi,

      On May 20th, I received notification from Canada Post that this parcel arrived. At pick up, I realized that there was a COD (Cost on Delivery) for an amount of $23.81. I thought there wasn't any fees upon delivery as customs and taxes were covered as stated. I had to pay for it to claim it as Canada Post doesn't deal with inquiries about this additional cost. I have a photo of the parcel showing this cost.

      Is there anything that can be done about this additional cost?

      Thanks.

      Can

    37. Missing avatar

      Zach Haenert on July 13

      Also still waiting for mine. An update would be greatly appreciated.

    38. BetterBack 2-time creator on July 11

      Ami: Hi there Ami! Thank you so much for your comment, and I'm sorry to hear that you haven't received your BetterBack yet! However, I can definitely confirm that it was shipped out to you via DHL — have you tried checking with your local PO? They might be holding it for you or have some more information! Thank you SO much, and let me know if you still have any issues! Have an awesome day, Ami!

    39. BetterBack 2-time creator on July 11

      prottoy: Hi there and thanks so much for your comment! I'm sorry to hear that you haven't received your BetterBack yet! Have you tried contacting your local PO? There's a good chance that they're holding it for you! :) If it's a no, ping me back here and I'll contact our shipping service to track it down. Thank you SO much, prottoy, and sending you the best!! Have a great day!

    40. BetterBack 2-time creator on July 11

      ghannam: Hey there!! Thank you so much for your comment + for all of your patience! I do have on file that your order was shipped out — from what I've heard from other backers in your country, it sounds like your post office might be holding the package. I'd definitely recommend getting in touch with them, and if you're still having any issues please let me know! :) Thanks so much, Ghannam, and hope you get it soon!

    41. Missing avatar

      Ami Damri on July 11

      Still waiting for Mine.
      An update will be greatly appreciated.

    42. prottoy
      Superbacker
      on July 9

      Still haven't received it!

    43. Missing avatar

      ghannam
      Superbacker
      on July 6

      Hi,
      I still not received my betterback
      Can you tell me when!!!

    44. Cherlyn Chong on July 6

      Please delete if not OK to post here! If there's anyone in Singapore who needs a BetterBack Therapy, I have an extra BetterBack that I bought for my dad but unfortunately, he doesn't want to use it.

      I got it at US$59, with two therapy packs, so I'm selling it at that price (S$82). You'll be getting it at the lowest price without the shipping cost. Contact me at cherlyn4@gmail.com if interested, thanks!

    45. BetterBack 2-time creator on July 5

      Nathan: Hey there! SO happy to hear this :)! And it really is perfect for studying/anytime you need to be sitting for a while. Thank you sooo much for sharing, and if you ever have any questions, I'm here! Have a great day!!

    46. Missing avatar

      Nathan Murton on June 30

      Solid product! Really pleased with it.

      Immediately gave relief and, honestly, wore it too long. But this is great for studying and when the back gets sore from sitting, I just pop it on for about 15-20 minutes. The pressure is great and the relief is substantial

    47. BetterBack 2-time creator on June 27

      Nhi: Hey there! It's really great to hear from you, we've actually been trying to email you! Unfortunately, you didn't fill out our shipping survey with your address, and since we didn't have an address we weren't able to get out your BetterBack :( That being said, I can get it shipped out to you ASAP! Just sending you a message now with your survey link, which you can fill out with your shipping address:) Thank you so much for your patience, and hoping you have a great day, Nhi!

    48. BetterBack 2-time creator on June 27

      Taelor: Hi you! SO great to hear from you, we've actually been trying to email you! Unfortunately, you didn't fill out our shipping survey with your address, and since we didn't have an address we weren't able to get out your BetterBack :( That being said, I can get it shipped out to you ASAP! Just sending you a message now with your survey link, which you can fill out with your shipping address:) Then, I'll get it sent out ASAP! Thank you SO much and have an awesome day!

    49. BetterBack 2-time creator on June 27

      Daniel: Hey there! Thanks so much for your message:) I just checked on your order, and yours was shipped out last month! So, it should be there shortly if it isn't already! I'd recommend checking with your local PO to see if they're holding it for you, since often that's the case. :) Thank you soo much, Daniel, and let me know if you have any questions!

    50. BetterBack 2-time creator on June 27

      Ewerton: HURRAY! Sooo happy to read your comment!! The biggest of thank yous from me + our whole team. This kind of thing means the world!

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