Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Nhi: Hey there! It's really great to hear from you, we've actually been trying to email you! Unfortunately, you didn't fill out our shipping survey with your address, and since we didn't have an address we weren't able to get out your BetterBack :( That being said, I can get it shipped out to you ASAP! Just sending you a message now with your survey link, which you can fill out with your shipping address:) Thank you so much for your patience, and hoping you have a great day, Nhi!
Taelor: Hi you! SO great to hear from you, we've actually been trying to email you! Unfortunately, you didn't fill out our shipping survey with your address, and since we didn't have an address we weren't able to get out your BetterBack :( That being said, I can get it shipped out to you ASAP! Just sending you a message now with your survey link, which you can fill out with your shipping address:) Then, I'll get it sent out ASAP! Thank you SO much and have an awesome day!
Daniel: Hey there! Thanks so much for your message:) I just checked on your order, and yours was shipped out last month! So, it should be there shortly if it isn't already! I'd recommend checking with your local PO to see if they're holding it for you, since often that's the case. :) Thank you soo much, Daniel, and let me know if you have any questions!
Ewerton: HURRAY! Sooo happy to read your comment!! The biggest of thank yous from me + our whole team. This kind of thing means the world!
Max: OOPS! Didn't see that was you who wrote that next comment ;) Well thank you sooo much!! I am so, so thrilled that you're loving it so far, and I'm so happy that it's helping you out!! HURRAY! Keep on being awesome and have a great day!
Max: Hey there!! Thanks so much for your message :) I've checked on your order, and you did fill out the survey! It was shipped out last month and should be there any day now... it might actually have already arrived! I'd recommend checking with your local PO to make sure they aren't holding it for you. Thanks SO much, Max, and let me know if you have any questions!
Angeline: Hi there! Thank you soo much for your comment! :) We've actually sent you a few emails about this, but it looks like you never filled out the shipping survey, and since we didn't have your address we unfortunately weren't able to send you your BetterBack. :( BUT, I can get it out for you now ASAP! I'm sending you a link to your survey which you can complete, and we'll get your BetterBack Therapy out and on its way as soon as that's done. :) Thank you sooo much for your patience, and have an amazing day!
I still have not received the Betterback. Who can I message?
I have not received my product. Can you give an update? Thank you!
Hi guys, I haven't received my betterback yet, nor have I any news about it. What can I do?
CREATOR!! It's amazing!! I am so happy with this product That i am Making a few propagandas for u!! Thanks!!!
Ignore my last post Katherine.. it had been delivered and put in the wrong place... love ,love, love it.. beautifully made, very compact in a great, strong and portable bag. But most importantly it takes the strain off my lower back beautifully. Thank you .
I too have not received anything. I pledged in january not received a shipping survey as yet???
Hello, I am backer 8,956. I have not received any notifications about my order. Could you tell me when I might receive my BetterBack? Thank you.
Adil: Hi there! Thank you so, so much for your comment and I'm really sorry to hear that you've been unhappy with the situation and how we handled it. :( This kind of thing is super important to us, and I definitely want to make it right!! Unfortunately, we don't automatically get notified from our shipping company about something like a damaged shipment, so we wouldn't have known when we emailed you :( So sorry on this, Adil! We've shipped out your replacement, and I'll be sure to personally send you your tracking information as SOON as it becomes available! Again, I am so sorry about all of this, Adil, and thank you so much for all of your patience. Sending you all the best, and hoping that you have a wonderful day!
I am very sorry to say but you guys have a lot to learn about customer service!
My betterback was first shipped on 4/25. I did not receive any email notification or tracking. When I posted a comment on 5/24 I was told that the product was on the way and I should get it in 2-7 days.
I posted another comment on 5/31 when I did not receive the product. At that time I was provided with a tracking number which showed that the product had been damaged in shipping on 5/03.
Clearly, you should have seen this information on 5/24 and told me of it. I had no tracking number so there was no way I would know!
After this, you should have been pro-active in shipping me a replacement. But while I was told you will ship one to me, I have not got any tracking number yet. Telling me to be patient is not the solution.
Accidents and issues happen and I am not blaming you for that. However, how you guys have handled it has led much to be desired.
At this point I am not even sure I want this product. If you put so less attention on customer service, I cannot imagine how you can deliver a quality product.
Teng: SO great to hear this!! Excited to hear what you think and hope you love it :) :)
Thomas: Hi there!! Thanks so much for your comment :) I just checked on your order, and it looks like it was definitely shipped out! I'd recommend contacting your local PO to see if they're holding your package for you. Let me know how it goes, Thomas, and have an awesome weekend!! :D
Carlos: Hey there! Sorry to hear that it's being a bit delayed... Tzfardaya is right, it might just be held up by customs, unfortunately. I'd definitely recommend contacting your local PO office to see if they might be holding it for you, or if they know where it is/where it's being held. Hope this helps and keep me posted with how it goes, Carlos! Have a great day :)
Li-Cheng: Hey hey! Thanks so much for the heads up :) It sounds like a lot of them are getting found in Junk folders, so this is maybe what happened, but in any case I'm sooo glad to hear that you received it! Hoping that you love it so much :D Have a great weekend!
Sultan: Hey there!! SO happy to hear this. I'm really glad you're liking it so far, and if you ever have any feedback we're all ears :D Have an awesome day!
I have not received mine yet.
Maybe customs has decided to hang on to it for a while longer... Happens all the time here...
Hi. I haven't received my Betterback yet. In DHL tracking it says "Arrived at delivery terminal" since May 26th and no updates since then. Tried calling DHL with no luck. Hopefully you can shed some light here? Thanks!
OK, got my stuff. But I didn't receive the shipping notice. Just let you guys know. It gave me a surprise.
I have received my Perfect Posture Belts and happy with it.
Thank you so much
Prasert: Hey there! So great to connect :D You're right that it does look like your shipment is running a bit late. :( So sorry on this, Prasert! It might be held up in customs. I definitely recommend checking with your local PO and see if they're holding it for you, and if not, let me know and I'll do some investigating :) Thank you so much, Prasert!
Ewerton: That sounds amazingggg! Thank you so much, I'm so excited to hear what you think! :D The only thing I should mention is that it's unfortunately not safe to wear BetterBack while you drive (since you don't have enough leg mobility to make sudden movements), but ANY other time you're sitting is totally fine! Let me know if you have any questions and thank you soo much :)
Dear team I'm a backer from Thailand #7121 as of Today June12th I still have not received anything. In your previous update you said 2+ more pack should be arrived with in 4-9 business days and today has been far way delayed from the shipping date please let me know
Thanks Creator! I am really looking forward to get better back! Recently i went to the orthopedist and he told me that i needed something to help me to sit the correct way! I am full of hope that it will be a life changing to me, since i drive and stay sited lots of hours per day! Best regards!
Ewerton: Hey there! Thanks so much for your message:) I've just checked on your order, and your BetterBack was shipped out May 18th. From there, it takes about 5-16 business days to arrive, depending on if you live somewhere urban/more rural. So, it's on its way and should be arriving any day now!! Thanks soo much for your patience, and hoping that you're having a wonderful day! :D
Iam from Brazil and i still haven't received any messages or emails about the shipment, do you guys have a solid answer when it will arrive?
Antron: Hurray!! Sooo happy about this. Hope that you love the Challenge and definitely keep me posted with your thoughts! :D
Megha: Hi there!! So sorry for the delayed response, and thank you so much for getting in touch. We're just looking into your order for you and will get back to you ASAP with more detailed info! :) Thank you so, so much for your patience, and just sending you another message now. Have a lovely day!
Hi - I've tried reaching you over message but no response. I still haven't received my betterback or any shipping notification. It was due in April, and I had the shipment changed to the US because I was going to be there for two weeks in June. My two weeks are almost over, and no sign of the shipment. Please could you update me? It's frustrating to have no contact.
Yes! I did! Sent another one again, thank you for all! =)
Antron: Awesome to hear!! I'm so so glad that you're loving it so far. :D And sorry to hear that you had an issue joining the challenge. I'll look into it for you, but in the meantime did you message us JOINCHALLENGE (all one word) on Facebook? That should automatically start it up for you! Let me know and have a great day!
Clare: Hey there! Sooo thrilled to hera that you got your BetterBacks all the way in New Zealand! :D Hurray! I'm so happy that you love it so far, and I can definitely attest to the larger size being super comfy :) Thank you so much for sharing and for the kind words! We're really hoping to come up with an alternative therapy pack that works another way, but for now they should be safe to live in the freezer. Thanks again, Clare, and let me know if you have any more questions!
Great news! I love my better back and is great product! I have pm to the facebook page to receive the join challenge programme however no replies. =(
Received a huge package yesterday from Germany (I'm in New Zealand) and couldn't work out what on Earth it could be, so was delighted to open it and find my two BetterBacks! So far I have only tried the regular size, but it's absolutely wonderful and I can only imagine the larger will be even better .. From someone on disability with chronic back pain I Thank-You sooooo much!!
I also don't have a microwave so keen to hear if you come up with an alternative heating method, but ice is better for inflamation, so I'll still be making good use of packs once I make room for them in the freezer .. Actually wondering if they can just live in there permanently?
Antron: Hey there! Great question! The finishing touches and final tweaks are being made right now, and we're really pushing to have it done this week... so stay tuned, we'll be sending it out very shortly! :D Have an awesome day!
Abdul: Hi there! Would love to help — by "you give straight to your knees," do you mean that your knees are uncomfortable? If this is the case, you can always try adjusting the knee straps, and moving the knee pads lower down on your knees. If this isn't what you meant, let me know and I'd be more than happy to help!! :)
When will we receive the posture 5?
Tried that. I give straight to my knee after 30 minutes.
Wong: Hi hi! Thanks so much for your comment. Just looking into your order, and it doesn't look like we shipped yet. Did you fill out the survey relatively recently? This might be why... I'm investigating this on my end and will get back to you ASAP! Stay tuned and thank you so so much for your patience, Wong!
BUtterfly effect: Hi there!! Sooo sorry to hear this :( I haven't heard of this happening, but we definitely want to investigate and if there's a defect, of course replace this for you! Mind sending me some photos of what happened to firstname.lastname@example.org, and we can get you all sorted out? Thank you SO much and sending you all the best! Thanks for your patience :)
Abdul: Hi there! Great question! You can absolutely use BetterBack seated cross-legged. Unfortunately, we don't have a video of this, but if you scroll down on our Campaign page here on Kickstarter, you'll come across some photos of folks wearing BetterBack cross-legged. But, here are some short instructions: Sit cross-legged. Then, place the back pad against your pack. Place the knee pads on your knees, then pull the straps on the side to tighten + adjust. Note that you won't be able to use the center clip this way ;) Hope this helps and have a great day!! :D
Prakhar: Hi! So happy to hear that your BetterBack has arrived safe and sound! :D So, right now the therapy packs are only safe to be heated up according to the instructions we included in your microwave. We'd love to come out with a therapy pack that can be heatable another way, so definitely stay tuned. Sorry if this is a frustration, Prakhar! In the meantime, the cold therapy is pretty popular too, and so is just using BetterBack as an awesome back support + posture trainer! Hope this helps and let me know if you have any more questions :) :)
Daniel: Hey you! SO so so happy to hear all of this! I'm so glad that your family is loving BetterBack so far, and keep me posted with how things go :) If you're interested in grabbing a few more, they're available for pre-order on Indiegogo right now: indiegogo.com/projects/betterback-therapy-improve-posture-and-back-pain-meditation-travel/x/3789557 Have an awesome day, Daniel! :D