Worst product I've ever bought. Non-existent customer service, claims no return policy. Sorry but thats illegal in Canada, try again. Still waiting for these whack jobs to contact me back so I can refund this order. Bought three, only 2 opened up and even those don't work at all. Flimsy, shoddy construction, came late in a busted up box, garbage videos and instructions. no support, and Kickstarter could care less. Will not buy anything from this vendor or Kickstarter ever again as a result of this experience.
I have still not received my Betterback. It said it was shipped on the 15th and now it is the 31st and still no sign of it. Can I get some tracking information?
Hi BetterBack! I love how responsive you are =) Some other campaigns I'm backing are unforunately lacking in that department. I received the product today and I'm very pleased with the design, quality and information. Love the unique lunch bag style packaging! I can't wait to give the challenge a go in the coming days =) Cheers!
Brighton: Hi there! SO awesome to hear that it's helping and that you received it!! Hurrayyyy! For one of the straps being a bit longer, you should actually be able to pull on the other one, and they should even out :) Hope this helps, and have a great day!!
BUtterfly effect: Hey there!! Ah, sounds good! I'm just double checking on your package anyways with our fulfillment company to make sure that everything is totally okay, although it should be on its way to you with no issues! Thank you soo much and have an awesome day! Keep me posted! :)
Benedict: Hey there! :) The therapy packs are right now only safe to be heated up in the microwave :) There were instructions included with your BetterBack Therapy, and I definitely recommend checking those out to make sure that you don't over-heat your therapy pack and keep things safe! :D Have an awesome day and hope this helps!!
Andi: This is so awesome to hear! I am sooo happy to hear that it's helping out with your back pain, that's just amazing. Hope that you have a really awesome day and thanks so much for the kind words! :D
Xudeen: Hey there!! Thank you sooo much for your support! I've checked on your order, and it shipped out for sure and is on its way over to you! :) We published an update with a shipping timeframe doc in it, you can check that out to see how long it'll take to reach you! :) Have an awesome day!
Uhm... You said that my package is stucked in customs, but my package is in Germany and I live in South Korea.... I don't know much about customs, but is this normal that the package stuck in foreign country during the delivery?
Ghassan: Hey there!! Happy to say that your order has definitely been shipped out to you, so it should arrive shortly! The timeline is just a guideline, and there's a chance it could get briefly held up at customs — I'm going to contact our shipping company to see if they have any info to make sure that there aren't any issues :) In the meantime, hoping that it arrives shortly! Have a great day, Ghassan! :D
chaichan: Hi there! Thanks so much for your comment, and I'm really sorry to hear that you're disappointed with our no returns policy :( Unfortunately, we are a small business, and even though we raised more than expected, this extra money covers BetterBacks for the additional folks who pledged that amount. Again, as a super tiny business we just don't have the resources of a larger business to process this sort of thing:( So sorry if this is a frustration, chaichan, and let me know if there's another way that I can help you out instead. Sending you all the best!
Stephane: Hey there Stephane!! Thanks so much for your comment, and sorry to hear that you haven't heard anything about your package :( I've just checked on your order and we did ship it out and send you a confirmation email! You can always check your Junk folder, and it would've gone to whatever email address is associated with your Kickstarter account. I'm just trying to locate a tracking number now, and will get back to you as soon as I find it out! Thanks so much, Stephane, and sending you all the best!! :D
BUtterfly effect: Hey! Thanks so much for your comment!! It sounds like your package is probably stuck at customs — unfortunately, we can't do anything to make it cross customs faster, and it's up to the country itself. But, they should release your package shortly! You can also try contacting your local PO to see if there's anything to be done to help expedite the process :) Thanks so much, and hope that this helps a bit! Crossing my fingers it arrives shortly, and keep me posted!
Ariff: Hi! Awesome to hear that you got your BetterBack :D And yes, haha, good point! Thanks for pointing that out ;) In any case, I'm so happy to hear that you received yours, and definitely keep me posted with how you like it! Sending you all the best, Ariff!
Andi: Hey there! :D I've checked on your order and it has shipped out, so it's on its way to you as we speak! Orders are still landing in Singapore, so it should be there soon :) Thanks so much for all your patience, Andi, and hoping that it arrives ASAP! Have an awesome day!
Prasert: Hey there!! Thank you so much for your message. :) Very unfortunately, we've using a range of courier/shipping methods, and this means that not everyone will receive a tracking number :( That being said, shipping to Thailand takes approx. 7-21 business days on average, so your package is still on time and on its way over to you! Thank you SO much for your patience, Prasert, and crossing my fingers you receive it ASAP. Have a great day!!
Hello there. I am backer no 6095 from Bahrain. According to the excel sheet it would take 5 to 10 working days to arrive. Till now nothing. Can you check the shipment status. Thank you.
Hi, I have bought 2 sets and already received 1 set. I have canceled 1 set but instead of refunding me you just hold my money and gave me credit instead. Since you have sold a lot already over one million. Why you still want to hold my money which less than 100 dollars. Do you really need this money? I hope you understand doing good business is to keep your customers happy so they will keep coming to your brand. I wish you to have more success in your campaign.
it has been a month since the last update. I live in Canada and still haven't received any confirmation numbers, confirmation emails and obviously no packages either...
I am backer #50 and I also received a tracking number via e-mail. However, the package seems to be stuck for nine days and it doesn`t move. Can you please check my package status and what it is going on?
Thanks for the reply! It finally just arrived in Singapore. Guess it wasn't air flown thus the long duration. By the way, we don't have any rural areas in Singapore. Things usually gets shipped within a day or two once it's in our shores.. :)
Hi Team,
Im backer #7121 from Thailand again. On May16th you said you have checked the status of my order and it've been shipped but as of today May27th I have not received anything, not even a tracking no. for the shipment. Please advise on where and How can I check the status of the items
Sb: Hey there!! So happy to hear that you've received your BetterBack Therapy and great question! The 15 minutes is just a guideline — that's the minimum amount you need to (on average) wear your BetterBack per day to feel a difference. But, you can actually wear your BetterBack for as long as you feel comfortable and supported... I wear mine all day, for example! We do recommend getting up and moving around every hour or so, but that's about it. Hope this helps, and if you have any more questions I'm always here! :D
Francis: Hi there! I've just looked up your order, and it officially was shipped out :D You can check out our most recent update, there's a Google Doc in there with some country-specific shipping timelines! Hope this helps, Francis, and excited for you to get your BetterBack! :)
Brian: Hey there!! Yep, Tzfardaya is right here! We are more than happy to refund any customs/duties you had to pay :) Just send over an email to hi@getbetterback.com with a receipt within 30 days of payment and we can process a refund for you. Hope you're liking your new BetterBack and have an awesome day!!
Haidar: AMAZING. Thank you so, so much for the kind words! So stoked to hear that you're loving this gen even more! Have an awesome day and thanks again for your support :) :)
Hi there! Can you please confirm if mine has been sent? I haven't received a tracking number though... Been looking forward to this for months! Thanks in advance!
@brian
So...you haven't been reading the updates have you?
They explained about customs fees, duties, vat, etc in both update 11 and update 13 (probably in others too...)
I just received mine today and I have to say, you guys never disappoint. When I first bought the first gen last year, I liked it, but I'm loving the 2nd gen. =D
Prakhar: Hey there!! I've checked on your order and I'm happy to confirm that your BetterBack Therapy was definitely shipped out to you! :D Depending on where you live in India, shipping can take between 7-21 business days, so it should still be on its way! Hope you get it soon and thank you so, so much for your patience, Prakhar! Have a great day!! :)
Manuel: Hi there!! So great to hear that you're liking your BetterBack Therapy so far :D We're just putting the finishing touches on the Posture 5, and will be sending it out as soon as we can!! Stay tuned! :)
Ariff: Hey there!! Thanks so much for your comment. Shipping to Singapore can take from 7-21 business days — it mainly depends on if you live in a larger, urban area versus a more rural part of the country. :) I hope this helps, Ariff, and crossing my fingers that your BetterBack Therapy arrives ASAP!
Utiliza este espacio para comunicarte con el creador, y para comunicarte con otros patrocinadores.
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Mostrar comentarios anterioresHash K. hace 8 minutos
Worst product I've ever bought. Non-existent customer service, claims no return policy. Sorry but thats illegal in Canada, try again. Still waiting for these whack jobs to contact me back so I can refund this order. Bought three, only 2 opened up and even those don't work at all. Flimsy, shoddy construction, came late in a busted up box, garbage videos and instructions. no support, and Kickstarter could care less. Will not buy anything from this vendor or Kickstarter ever again as a result of this experience.
Adil Jagmag hace aproximadamente 3 horas
Hi,
I have still not received my Betterback. It said it was shipped on the 15th and now it is the 31st and still no sign of it. Can I get some tracking information?
Thanks.
-adil
Tzfardaya
Superbacker
hace aproximadamente 4 horas
@Andrei
Yes, send betterback a dm with the customs amount and your PayPal address for a refund.
Andrei hace aproximadamente 6 horas
Hi, I got my better backs therapy today. I had to pay customs (Ireland), is that normal?
Benedict Huang hace aproximadamente 21 horas
Hi, Katherine, I'm asking here because I don't have the handout inside my betterback pack. And it's not on the website either ☹️
Matthew Chan hace aproximadamente 21 horas
Hi BetterBack! I love how responsive you are =) Some other campaigns I'm backing are unforunately lacking in that department. I received the product today and I'm very pleased with the design, quality and information. Love the unique lunch bag style packaging! I can't wait to give the challenge a go in the coming days =) Cheers!
BetterBack 2 proyectos propios hace 1 día
Brighton: Hi there! SO awesome to hear that it's helping and that you received it!! Hurrayyyy! For one of the straps being a bit longer, you should actually be able to pull on the other one, and they should even out :) Hope this helps, and have a great day!!
BetterBack 2 proyectos propios hace 1 día
BUtterfly effect: Hey there!! Ah, sounds good! I'm just double checking on your package anyways with our fulfillment company to make sure that everything is totally okay, although it should be on its way to you with no issues! Thank you soo much and have an awesome day! Keep me posted! :)
BetterBack 2 proyectos propios hace 1 día
Benedict: Hey there! :) The therapy packs are right now only safe to be heated up in the microwave :) There were instructions included with your BetterBack Therapy, and I definitely recommend checking those out to make sure that you don't over-heat your therapy pack and keep things safe! :D Have an awesome day and hope this helps!!
BetterBack 2 proyectos propios hace 1 día
Andi: This is so awesome to hear! I am sooo happy to hear that it's helping out with your back pain, that's just amazing. Hope that you have a really awesome day and thanks so much for the kind words! :D
BetterBack 2 proyectos propios hace 1 día
San-Yuan: HURRAY! SO so happy to hear this!! Keep us posted and have the most wonderful day! :)
BetterBack 2 proyectos propios hace 1 día
Xudeen: Hey there!! Thank you sooo much for your support! I've checked on your order, and it shipped out for sure and is on its way over to you! :) We published an update with a shipping timeframe doc in it, you can check that out to see how long it'll take to reach you! :) Have an awesome day!
Brighton How hace 1 día
just received mine in Singapore today... works well for my sis... THANK YOU!!!
*side note: weirdly... the strap on 1 side is much longer then the other... but it doesnt affect its performance...
BUtterflyeffect hace 1 día
Oh, never mind about the previous comment! :( I misunderstood. Thanks.
BUtterflyeffect hace 1 día
Uhm... You said that my package is stucked in customs, but my package is in Germany and I live in South Korea.... I don't know much about customs, but is this normal that the package stuck in foreign country during the delivery?
Benedict Huang hace 1 día
How hot are you supposed to heat up the therapy pack??? Not sure how I should set it up in the microwave.
Andi hace 1 día
Received the package today 30/05. Its really a big relief for my back and neck pain. Kudos for coming with this product.
-Cheers
San-Yuan Wang hace 2 días
I have received mine on 5/26. It's very comfortable.
Xudeen A. Latif hace 2 días
Hi im backer form malaysia, any updates on my plage? Tq
BetterBack 2 proyectos propios hace 2 días
Ghassan: Hey there!! Happy to say that your order has definitely been shipped out to you, so it should arrive shortly! The timeline is just a guideline, and there's a chance it could get briefly held up at customs — I'm going to contact our shipping company to see if they have any info to make sure that there aren't any issues :) In the meantime, hoping that it arrives shortly! Have a great day, Ghassan! :D
BetterBack 2 proyectos propios hace 2 días
chaichan: Hi there! Thanks so much for your comment, and I'm really sorry to hear that you're disappointed with our no returns policy :( Unfortunately, we are a small business, and even though we raised more than expected, this extra money covers BetterBacks for the additional folks who pledged that amount. Again, as a super tiny business we just don't have the resources of a larger business to process this sort of thing:( So sorry if this is a frustration, chaichan, and let me know if there's another way that I can help you out instead. Sending you all the best!
BetterBack 2 proyectos propios hace 2 días
Stephane: Hey there Stephane!! Thanks so much for your comment, and sorry to hear that you haven't heard anything about your package :( I've just checked on your order and we did ship it out and send you a confirmation email! You can always check your Junk folder, and it would've gone to whatever email address is associated with your Kickstarter account. I'm just trying to locate a tracking number now, and will get back to you as soon as I find it out! Thanks so much, Stephane, and sending you all the best!! :D
BetterBack 2 proyectos propios hace 2 días
BUtterfly effect: Hey! Thanks so much for your comment!! It sounds like your package is probably stuck at customs — unfortunately, we can't do anything to make it cross customs faster, and it's up to the country itself. But, they should release your package shortly! You can also try contacting your local PO to see if there's anything to be done to help expedite the process :) Thanks so much, and hope that this helps a bit! Crossing my fingers it arrives shortly, and keep me posted!
BetterBack 2 proyectos propios hace 2 días
Ariff: Hi! Awesome to hear that you got your BetterBack :D And yes, haha, good point! Thanks for pointing that out ;) In any case, I'm so happy to hear that you received yours, and definitely keep me posted with how you like it! Sending you all the best, Ariff!
BetterBack 2 proyectos propios hace 2 días
Andi: Hey there! :D I've checked on your order and it has shipped out, so it's on its way to you as we speak! Orders are still landing in Singapore, so it should be there soon :) Thanks so much for all your patience, Andi, and hoping that it arrives ASAP! Have an awesome day!
BetterBack 2 proyectos propios hace 2 días
Prasert: Hey there!! Thank you so much for your message. :) Very unfortunately, we've using a range of courier/shipping methods, and this means that not everyone will receive a tracking number :( That being said, shipping to Thailand takes approx. 7-21 business days on average, so your package is still on time and on its way over to you! Thank you SO much for your patience, Prasert, and crossing my fingers you receive it ASAP. Have a great day!!
Ariff Munshi hace 3 días
ok it's here! Just unpacked it and it looks good. Can't wait to try it on. Like I said one day one it's in Singapore.
Ghassan Alkoureiti hace 3 días
Hello there. I am backer no 6095 from Bahrain. According to the excel sheet it would take 5 to 10 working days to arrive. Till now nothing. Can you check the shipment status. Thank you.
chaichan hace 3 días
Hi, I have bought 2 sets and already received 1 set. I have canceled 1 set but instead of refunding me you just hold my money and gave me credit instead. Since you have sold a lot already over one million. Why you still want to hold my money which less than 100 dollars. Do you really need this money? I hope you understand doing good business is to keep your customers happy so they will keep coming to your brand. I wish you to have more success in your campaign.
Thank you in advance,
Stephane Chenier
Superbacker
hace 3 días
hi.
it has been a month since the last update. I live in Canada and still haven't received any confirmation numbers, confirmation emails and obviously no packages either...
BUtterflyeffect hace 3 días
I am backer #50 and I also received a tracking number via e-mail. However, the package seems to be stuck for nine days and it doesn`t move. Can you please check my package status and what it is going on?
Ariff Munshi hace 4 días
Thanks for the reply! It finally just arrived in Singapore. Guess it wasn't air flown thus the long duration. By the way, we don't have any rural areas in Singapore. Things usually gets shipped within a day or two once it's in our shores.. :)
Andi hace 4 días
Hi,
Any more shipment coming to Singapore? I'm backer #4345.
Hope that there is somekind of shipment tracking for the shipment.
-Cheers
Prasert hace 5 días
Hi Team,
Im backer #7121 from Thailand again. On May16th you said you have checked the status of my order and it've been shipped but as of today May27th I have not received anything, not even a tracking no. for the shipment. Please advise on where and How can I check the status of the items
BetterBack 2 proyectos propios hace 5 días
Sb: Hey there!! So happy to hear that you've received your BetterBack Therapy and great question! The 15 minutes is just a guideline — that's the minimum amount you need to (on average) wear your BetterBack per day to feel a difference. But, you can actually wear your BetterBack for as long as you feel comfortable and supported... I wear mine all day, for example! We do recommend getting up and moving around every hour or so, but that's about it. Hope this helps, and if you have any more questions I'm always here! :D
BetterBack 2 proyectos propios hace 5 días
Francis: Hi there! I've just looked up your order, and it officially was shipped out :D You can check out our most recent update, there's a Google Doc in there with some country-specific shipping timelines! Hope this helps, Francis, and excited for you to get your BetterBack! :)
BetterBack 2 proyectos propios hace 5 días
Vicky: Hi over there in Singapore!! Awesome to hear this. :) Have a great weekend, Vicky, and thanks so much for your amazing support!
BetterBack 2 proyectos propios hace 5 días
Brian: Hey there!! Yep, Tzfardaya is right here! We are more than happy to refund any customs/duties you had to pay :) Just send over an email to hi@getbetterback.com with a receipt within 30 days of payment and we can process a refund for you. Hope you're liking your new BetterBack and have an awesome day!!
BetterBack 2 proyectos propios hace 5 días
Haidar: AMAZING. Thank you so, so much for the kind words! So stoked to hear that you're loving this gen even more! Have an awesome day and thanks again for your support :) :)
Sb.Reta hace 6 días
Shouls we use it JUST or AT LEAST for 15 minutes per day?
Some products are not good if you use them too much...
Sb.Reta hace 6 días
I got it today!!
Starting to learn how to use it. Great quality, thanks : )
Francis Alegado hace 6 días
Hi there! Can you please confirm if mine has been sent? I haven't received a tracking number though... Been looking forward to this for months! Thanks in advance!
Vicky hace 6 días
Backer from Singapore! Recieved mine today. I love it! Its really comfortable :)
Tzfardaya
Superbacker
hace 6 días
@brian
So...you haven't been reading the updates have you?
They explained about customs fees, duties, vat, etc in both update 11 and update 13 (probably in others too...)
Brian Chi-Da hace 6 días
Hi I got a FedEx bill of 23.33 for duty to be paid. Why do I have to pay for duty? You never mention anything about extra charges
Haidar Mu'ien hace 6 días
I just received mine today and I have to say, you guys never disappoint. When I first bought the first gen last year, I liked it, but I'm loving the 2nd gen. =D
BetterBack 2 proyectos propios hace 6 días
Prakhar: Hey there!! I've checked on your order and I'm happy to confirm that your BetterBack Therapy was definitely shipped out to you! :D Depending on where you live in India, shipping can take between 7-21 business days, so it should still be on its way! Hope you get it soon and thank you so, so much for your patience, Prakhar! Have a great day!! :)
BetterBack 2 proyectos propios hace 6 días
Manuel: Hi there!! So great to hear that you're liking your BetterBack Therapy so far :D We're just putting the finishing touches on the Posture 5, and will be sending it out as soon as we can!! Stay tuned! :)
BetterBack 2 proyectos propios hace 6 días
boblu: Amazing!! This is just too great to hear :) Sending all the best to you both!
BetterBack 2 proyectos propios hace 6 días
Ariff: Hey there!! Thanks so much for your comment. Shipping to Singapore can take from 7-21 business days — it mainly depends on if you live in a larger, urban area versus a more rural part of the country. :) I hope this helps, Ariff, and crossing my fingers that your BetterBack Therapy arrives ASAP!