Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Hi Betterback, I have not received any email for the feb shipment till now, can someone check for me if its been shipped yet or not?
This is seriously a game changer to the community thank you so much my parents love it and it's helping my back also. My mother recently broke her back in three places and is barely able to walk. She tried the better back today and said that this is better than daily therapy. Much love to everyone who supported this project and blessings from up high ! :)
Hello. I still don't have mine. Teresa
I want to know when can I receive？
Hi @betterback I haven't received any notification yet and the time has past.let me know what happens as it feels like I am an april backer and paid more than guys in April.
I just received my BetterBack and I could not be happier!! Thank you for making a wonderful product!
JP: YES! Music to my ears. So so happy to hear this! :D
Kerri: Hi Kerri! Thanks so much for this, I'm so happy to hear that you received your BetterBack!! :) I'm so sorry to hear that you didn't get your therapy pack, just contacting you now about this!
Daniel: Hurrayyyy! I'm SO happy that you received your BetterBack Therapy! I'm super glad to hear that it arrived earlier than it said it would! That's fantastic :) Yes, all our our backers in the first shipment should definitely be getting their shipment much sooner than the second shipment! Definitely keep us posted with how you're liking your BetterBack and have a great day!
Tzfardaya: Hey there! Thanks for this — the packages are going out in batches, but I'll pass your comment on so that we can make sure that it's on its way :) Thanks so much and have a great day!
Andrew + Kevin + Blizz: Hey there!! Thanks so much for your comments :) Unfortunately, not every backer will receive a tracking number. We're using a variety of courier services to get you your BetterBacks ASAP at this point, so whether you get a tracking number will depend on where you live (country and region of that country). But, you will definitely get an email confirmation when your BetterBack Therapy ships out, and after that rest assured that your BetterBack Therapy is on the way! :)
Feb backer from Singapore n have yet to receive my tracking number
Hi, I am also Feb backer and wondering when will I get a tracking number?
Got mine today. Already used it twice. Really nice design. Easy to use. Now I just have to try it with the hot/cold pack. Woohoo.
Received mine, thank you. I did not receive the extra pack however.
Hi, I have not received any mail yet. Can you check, please, that all is correct? Thank you very much! I'm glad to be in your hands and I value a lot all your positive feedback ever.
I received my package today via FedEx Surepost. Since I had previously signed up for FedEx Delivery Manager, I was notified that a package was being shipped to me due to arrive on Sat., Mar. 28. One of the features of Surepost in that it is delivered to your door by the USPS with your regular mail so you do not have to be home to sign for it when the FedEx truck would come by. It only took 5 days although it said it would take 11 days (including weekends).
For those who are bothered that they paid extra to get earlier delivery that has been delayed, remember that even the later delivery can get delayed too. From what I read, those who are expecting April delivery may not receive their BB Therapy (+) until May.
Hi, I am a Feb backer and wondering if I will get a tracking number? I have not received any email yet. Will I get it before the april backers?
Still no betterback here, no shipping notice either.. :-(
Michelle: Hi hi! SO great to hear and I am so thrilled that you have your BetterBack Therapy! It's just too exciting to hear about everyone receiving them, so thank you so much for sharing :) Definitely good to know! If you or your husband need any help with finding a way to wear BetterBack Therapy that's super comfy and keeps your back supported, I'm always here to help. Hope you love it and have an amazing day!
Kevin: Hey there! Thanks so much for your comment :) We're pushing to do our best to get it out at the end of April, and while we still don't have the exact date, we'll be sure to update you as soon as we find out more :) If you think you might be moving, I'd recommend changing your address just in case! If this sounds good to you, please send us your new address whenever you can! Thanks so much, Kevin, and have a great day!
For what it's worth, I got no notifications of shipment and so it was a surprise delivery last night (USPS delivers late for us). The lack of notifications is usually the fault of USPS in my experience, so just watch the mail if you're the early backer group but don't have a notification at all. :)
Mine arrived yesterday as well. It became a belated birthday gift for my husband, but he tried it out last night and seemed to like it. Will take a bit to get used to and figure out the best position for it, but hopefully it helps resolve some of his back issues (related to his poor posture!). Thanks!
Just wondering, when should we expect the April shipment to come out? Im moving towards to end of April and would like to hopefully receive it by then
Brandi: Hi there! HURRAY! I'm SO happy that your BetterBack Therapy reached you... music to my ears! :) Although, I'm sorry to hear that you're disappointed by the extra shipping cost for the hot/cold therapy packs — even though they're small, the extra weight certainly adds up. If it helps at all, we did charge you about half the cost of how much they actually cost to ship... although I agree, it's surprising that something so small can change the price! In terms of the texting support, we haven't received a message from you, but I'll definitely look into it — it's a new system we're testing out so there might be a little issue. For your knees, if you're feeling uncomfortable with the pressure, you can try loosening the straps, or moving the pads further down on your knees — the best way to wear your BetterBack Therapy is however you feel most comfy and supported. :) If you have any more questions about wearing your BetterBack, I'm ALWAYS here to help you out, Brandi! Thanks so much for your feedback. :) Much appreciated.
Peter + ScottC1s: Hey there! Thanks so much for your comments... first off, I am so sorry about the shipping delay. We paid extra to get your BetterBacks out ASAP and our fulfillment company in the US quoted us the 3-5 business days, but we just found out this morning that a few backers have tracking information which says much longer :( :( This is completely unexpected but we're doing our best and have been communicating with them on and off all day to see if there's anything that can be done. So sorry again about this, really :( Thank you so much for your patience and I'll be sure to update you when I find out more!
Since having used it today, I am hoping my back is just getting used to the device. The heat and cold packs are way thinner than I expected from the pictures. In addition, I'm disappointed that I had to pay extra shipping for my extra therapy pack but it came shipped in the same package with everything else, I don't believe it cost as much extra to add this thin pack to the package.
I am trying to use the texting offering from the backers where they said they'd text us answers back directly but I haven't heard anything. It adds odd pressure to my kneels and I'm unsure of how tight to wear the straps and there are a few manufacturing flaws that bother me.
Looking forward to hearing what everyone else thinks once they get theirs.
knowing what I know now, I wouldn't of paid the extra 30 dollars for the first shipment. Also saddens me you choose one of the slowest shipping options after already being delayed. I back because I felt valued by you and now I just feel taken advantage of.
I just read the FAQ and it shows shipping should take 3-5 days and it was suppose to be upgraded to the fastest delivery, so why was mine sent FedEx SmartPost? Doesn't really seem all that fast at 12 days of shipping. Shipped out 3/16, due to arrive 3/28. Looks like I got downgraded in the shipping department. Kind of disappointed here, had I known this I would have just saved myself $30 and waited for the April batch.
I'm glad that my Better Back has shipped. But I am kind of disappointed it is going to take 12 days to get to me. I would have thought with the delays and the extra cost for early delivery, it would have shipped FedEx Express rather than FedEx Ground. But regardless I'm still glad it has finally shipped.
Next time it would be nice to ship via FedEx Express so those who paid to have it early can have it soon rather than later.
Got an email today saying my BetterBack had shipped, clicked on tracking and saw it's been delivered! I can't wait to get home and have it for work tomorrow!!!
Fellow Feb backers! Which lucky folks have gotten their shipments!? Tell us how awesome it is!
Wong Ho + Michelle: Thank you both so much for your comment! :) We did just publish an update a couple of days ago with tons of news/info about shipping I would definitely recommend checking out! :) We have started shipping out — basically what this means is that our fulfillment center can send out hundreds of BetterBack Therapys every day, but not thousands, so they've been batched into a couple different days. You'll get a shipping confirmation as soon as yours is on the way :) The April shipment won't be going out until later in April, so you're still a whole month-ish ahead of them, if that helps. Let me know if you have any more questions and thank you both so much for your support. Excited for you to get your BetterBack Therapy! :)
Cindy: Hi! Tzfardaya is correct! :) Kickstarter may say this, but no worries — we received your shipping survey. :) We still don't have the exact date we'll be sending out the April shipment, but I would just keep an eye on your inbox for our project updates and we'll be sure to post on there when we know more!! Have a great day, Cindy! :)
Kaushik87: Hey there! We did just publish an update a couple of days ago and are officially shipping out the first round of BetterBack Therapys! Wahooo! Just click "Updates" above to read more :) Thanks tons and have a great day!!
Techheng: Hi there!! Just checked on your pledge — unfortunately, you didn't fill out our shipping survey, and without doing that we don't have an address where we can send your pledge! :( Just sending you a message via Kickstarter with more info on next steps. Thanks so much, Techheng!
Agree, early backers are now getting dangerously close to the April backers who paid $30 less for the product. Any news on shipping? Is there any compensation if we barely ship 3 weeks apart at this point?
＠creator backer 517, still nothing heard about shipment but you said you have begun shipping out?
@Kaushik87 "No news or update?" Are you serious? look 2 comments below your last comment... Or an update that was issued 3 days ago...
Kickstarter won't show the survey, as it was sent via backerkit.
Go to the Backerkit website and enter the email you signed up to Kickstarter with.
Hi, can you please check my pledge? As it is showing "no survey sent" on my page...
I am in UK London, when will I get the product? As I might need to move to another country later, I just want to make sure I will be still in this address when it is delivered. Thx :)
No news or update? Please can u refund the pledge amount if delivery takes months..
@creator: can you check me my pledge? Still no tracking number so far
Steven: Hey hey! Thanks so much for your comment:) Currently we're on-track to ship out the second run in the second half of April, and we're crossing our fingers that we won't hit any snags! But, of course, we'll be sure to update you if anything changes! Have an awesome day, Steven!
Tzfardaya: Thanks for having our back, Tzfardaya! :)
Ritrup: I just checked on your pledge, no worries, it's all filled out!! Thanks so much for checking in :) :) Have a great day!
Is the second run going to be on time?
Go to backerkit.com and enter in the email address you use for kickstarter.. Should find any surveys for projects that you've backed that use that site.
@creator in you latest update you have talked about some servey. But unfortunately I have not received it yet. I really needed this product ASAP, hence paid extra for it. So could you check and let me know when my shipment will start and does the servey has any repercussions on my delivery time. Hope you understand my problem, participate a response asap.
Alejandro: Hey there! So sorry to have disappointed you about our shipping :( :( If it helps at all, you'll definitely still be getting your BetterBack Therapy in your first batch, before the April backers. We were planning on doing an update on Monday, but are just waiting for a bit more info before we publish so that you are all getting the most up-to-date and accurate possible shipping info. Again, so sorry on this. Stay tuned for an update coming at you with more precise info on all of this! :) Thanks tons for your patience, Alejandro. Have a great day!