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Make every chair ergonomic! 15 mins a day to perfect posture. Now with heat/ice for back pain relief & healing. Instant health boost!
15 minutes a day to perfect posture. Get heat/ice healing and pain relief for your lower back. Make every single chair ergonomic.
15 minutes a day to perfect posture. Get heat/ice healing and pain relief for your lower back. Make every single chair ergonomic.
10,838 backers pledged $1,021,481 to help bring this project to life.

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    1. Missing avatar

      Tzfardaya
      Superbacker
      on March 31

      @wendya
      Yes, you need to fill out the survey on backerkit.com for this project... I would also suggest sending a dm or email to the project creator to see what else you may need to do this late in the project.

    2. Missing avatar

      Wendya Kirana on March 28

      Hi, i have yet to receive the product. Is there any survey i needed to fill?

    3. David Palau
      Superbacker
      on March 1

      I have not received my reward, can you offer any assistance?

    4. Missing avatar

      Wendya Kirana on February 20

      Hi, order is not yet received?
      Help please?
      Thank you.

    5. BetterBack 3-time creator on January 30

      Hi Gus - Thank you so much for reaching out! I just DM'd you with some more info. I can't wait to get you your BetterBack! :)

    6. Gus Orr on January 30

      I never got anything?

    7. BetterBack 3-time creator on January 29

      Hi Infantry Co.! I just sent you a message with some info to get you taken care of ASAP. Thanks so much for your note! :)

    8. Infantry Co. on January 29

      still havent receive anything

    9. BetterBack 3-time creator on December 27

      Xavier: Thanks so much for the kind words! We absolutely want to do our best to take care of everyone! Wishing you all the best! :)

    10. Xavier Tiafvoon on December 22

      Hello everyone,
      I just wanted to say that Betterback did answer my questions and was very efficient and understanding in their reaction.
      Thanks Betterback for the good service!

    11. BetterBack 3-time creator on December 8, 2017

      Hey Tzfardaya! Thanks so much for the tip - you're absolutely right! We're a tiny team and there are so many people to answer :). Xavier: I've checked the messages, but let me know if there's anything else we can do to help! Thanks for the support and patience!

    12. Missing avatar

      Tzfardaya
      Superbacker
      on December 6, 2017

      @xavier
      Try a dm instead... That sends them an email telling them about the message. Posting here doesn't, and you have to wait until they check back and read it.

    13. Xavier Tiafvoon on November 25, 2017

      an answer would be appreciated please.

    14. BetterBack 3-time creator on November 21, 2017

      Hi Willa! Your feedback is GREATLY appreciated and I am so sorry BetterBack didn't solve your needs better. I've DM'd you with some more info and definitely want to get you taken care of!

    15. Xavier Tiafvoon on November 21, 2017

      Hello,
      I'm quite satisfied until now, the product is fine.
      The only problem occured yesterday, the pouch exploded in the microwave.
      I put it as usual at 900 watts for 1 min, then suddenly a poof sound was heard and slimy balls were spread everywhere in the oven.
      Is there a warranty?

    16. Willa Wylde on November 20, 2017

      I got the product and it doesn't work, they are not obligated to give you your money back either, nor do they care about customer service. Don't waste your money on this company or their products.

    17. BetterBack 3-time creator on November 17, 2017

      Hi Daniel! I am so sorry if you haven't gotten an answer! I've DM'd you just now, so we can definitely help you out!!

    18. Missing avatar

      Daniel on November 16, 2017

      Hi, I also haven’t received anything from you. I emailed at least 5 times and have gotten no answer other than invites to purchase more product. Please DM ASAP with a solution.

    19. BetterBack 3-time creator on November 14, 2017

      Hi Carlos! I sent you a DM with some more info on your order! Thanks for your patience, and sending good back vibes your way! :)

    20. Carlos 'Grury' Santos on November 14, 2017

      What's going on with the delivery, I have not received mine nor any updates from you in months.

    21. BetterBack 3-time creator on November 1, 2017

      Meric Berke Tez: HUGE thanks for your patience as we look into this! We DM'd you some info and would love to make sure you get your BetterBack! Please let me know if you have any other questions! Thanks again, and wishing you the absolute best!

    22. BetterBack 3-time creator on November 1, 2017

      Remington: I am SO glad to hear you're enjoying your BetterBack! Yayyy! And thank you for the kind words, it has really put a smile on my face! :) Feel free to spread the love and tell a friend about BetterBack! Thanks again, and have an awesome day!

      I hope you have a fabulous day!

    23. BetterBack 3-time creator on November 1, 2017

      Hi Michael Crow! Thank you so much for your patience! It looks like you're BetterBack was delivered! *Happy Dance* I'd love to know what you think of it. :) Let me know if I can do anything else for you. Have an awesome day!

    24. BetterBack 3-time creator on November 1, 2017

      Hi Saravanan: I am so sorry for the delay! We've DM'd you with some information and would love to get you your BetterBack! Let me know via DM if you have any questions. I hope you have a fantastic day!

    25. BetterBack 3-time creator on November 1, 2017

      @Gordon Sunyes Hi! Thank you so much for your patience! Yes, Shark Tank had a rerun mid September with the founder, Katherine, in it :)

    26. Missing avatar

      Daniel on October 31, 2017

      Haven’t received my product yet :( when will we get it?

    27. Anna Teikari on October 29, 2017

      Still waiting to hear back from you!

    28. Missing avatar

      LIM YEE CHUNG on October 24, 2017

      a great piece of invention, amazing result

    29. Missing avatar

      Ami Damri on October 17, 2017

      Still waiting for an update on my package

    30. Robert Bernat on October 8, 2017

      Does anyone have a good solution for returning the pads and straps to the case for easy closure. The fit is so tight that I'm afraid the zipper will break.

    31. Gordon Sun on September 28, 2017

      Did I just see you on Shark Tank?! ��

    32. Saravanan Sahadevan on September 23, 2017

      I have no got my products yet! I’m from Malaysia. When will I get it?!

    33. Missing avatar

      michael crow on September 21, 2017

      I have not received anything from you guys. And that was several months ago that was supposed to been shipped out. If you want to send it to me great. But if not please refund my money.

    34. Toby Adamson on September 21, 2017

      Still waiting - wondering if you can help with the delivery that was returned to CHina..?

    35. iNaphar on September 16, 2017

      THX I received it, thx for help me out all long way. wish you a best wishes.

    36. Missing avatar

      Tzfardaya
      Superbacker
      on September 14, 2017

      Did you folks fill out the shipping survey?

    37. Missing avatar

      ghannam
      Superbacker
      on September 14, 2017

      Update!!!
      Have not received my product.

    38. Avijit Michael on September 8, 2017

      Hi, I haven't got my shipment either. Can you let us know when we might receive it?

    39. Meric Berke Tez on September 7, 2017

      Hello. I still haven't gotten my shipment and mine was supposed to be sent in april! Please help.

    40. Missing avatar

      alaa abu soud on September 6, 2017

      I never received mine. Can we get a timeline of when to expect it please. Thank you

    41. Remington Chan on September 3, 2017

      I got mine, and first time to use it now as I'm typing this comment. �

      Better back looks great and feels even better!

    42. Nick Cheng on September 3, 2017

      My package wasn't at the post office, could you please check again where it could be? Thanks

    43. Dean Schirwing on August 30, 2017

      I forgot I had backed this project. I didn't fill out a questionnaire. and I have never received my reward. PLease could I cancel my backing

    44. Missing avatar

      Ami Damri on August 29, 2017

      I just checked with my previous post office cause i just moved and still no package i also want to change my address for the delivery
      Thanks for any help on the matter

    45. BetterBack 3-time creator on August 27, 2017

      Patrick: Hey! Thank you SO much for your comment, and for your patience here! I have on record that your BetterBack Therapy was shipped out in May. I'd suggest checking with your local post office to see if they're holding it for you, and in the mean time I'll look into it on my end with our fulfillment agency and get them to locate it. Stay tuned, I'll get back to you ASAP with more info. Thanks so much, Patrick, and hoping you're having a great weekend!! :)

    46. BetterBack 3-time creator on August 27, 2017

      Anna: Hi there! So sorry to hear that you haven't received it yet :( There are a couple things that could've happened, but no worries, we can definitely track it down for you!! We're just contacting our fulfillment agency now to locate it, and I'll touch base with you as SOON as I hear back! Thank you so, so much for your patience, and hoping that you have a wonderful day!

    47. Patrick Siki on August 25, 2017

      Hey guys! I never received my BetterBack. it's been months now that I'm waiting for it :/

    48. Anna Teikari on August 22, 2017

      I checked with my post office, it's not there! :( What happens now?

    49. BetterBack 3-time creator on August 21, 2017

      Remington: Hey there! Unfortunately not all of our packages have complete tracking :( Let me know how it goes at the post office, and I'm here and happy to help you track down your BetterBack! Have a great day, Remington!!

    50. BetterBack 3-time creator on August 21, 2017

      CHS Grl: Hi there! Glad to hear that you used BetterBack on a plane, I know it's one of my favorite ways to use it :) And thank you SO much for the feedback! We've actually got something in the works... ;) Have a great day, and thank you again!!

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