Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
My BetterBack came today. I'm using it right now and the heat pack feels amazing. Thank You BetterBack.
Sorry to say but I was in feb group and still no better back. Anyone in europe got it?
In April group in USA. Just received mine today. Will have to try it out tomorrow.
Mary Rose: Hi there! Just wanted to say thank you SO much for the kind words!! :D :D We're a super small team and we're doing the best that we can to provide awesome updates + support to you, our Kickstarter backers. :) Thanks so much with the kind words, just shared them with the rest of the team! :) Keep on being awesome and have a great day!!
Antron + Aden: Hey there!! Thanks so much for your comments... unfortunately, at this point we don't know who will and who won't have a tracking number :( It's up to our fulfillment company, but we'll definitely keep you posted as we go along! So sorry I don't have a more concrete answer here, but know that we'll update you anytime we have more info! Thanks so much and have an awesome day :D
Ohh noo. Who will know they have tracking number?
Will singapore backers be having their tracking number?
Just got to the latest update. Looking forward to getting ours. Just wanted to compliment you on the great communication. Your FAQs answered all my questions. You guys seem very organized and on top of things. Thank you!!
Brian: Hey there! :) Almost all of our US backers should have gotten a confirmation by now! :D If not, stay tuned! Let me know if you have any questions and have an awesome day!!
Colin: Hey there! Tzfardaya, thanks so much for that! :D Colin, Tzfardaya is totally right... but just to sum it up, we're more than happy to refund international duties/VAT, all you have to do is submit a receipt to firstname.lastname@example.org within 30 days of payment and we can refund that amount via PayPal. :) Thanks so much and let me know if you have any more questions!!
Luca: Hi over there in Italy! SO glad to hear this and so glad you like it!! Have the best day and thanks so much for sharing! :D
Hunter + LocksmithArmy + Jose: SO SO excited for you to get your BetterBack Therapy!! Hope it arrives shortly and that you love it! :) Definitely keep us posted with what you think! :D Have an awesome day!
Sirarin + Tum + Borislav + KK: Hey guys!! Thank you so much for your comments :) Very unfortunately we've run into a couple of issues but we are pushing super hard to get international orders out as soon as humanly possible — we'll be sure to update you ASAP when we know more. So sorry for the inconvenience, but know that we're doing everything that we can to get your orders out super soon! Thank you so, so much for your patience, and have a great day :)
Mansour: Hi there! We have on our end that your order has shipped, so no worries, your BetterBack Therapy is on its way! So excited for you to get it and hear what you think!! :D
Update 11 has the instructions on how to get your refund of customs duties/fees.
Anyone in the April backer group in the United States receive their unit or at least shipping notification?
Received my shipping confirmation! :)
Your update #6, "we are going to pay for duties/VAT on all BetterBack packages!!"
Today I have been contact by revenue and had to pay a total of €30.28, revenue has stated that it is up to me the buyer and you the seller to settle the refund, below is the outline of the costs.
Total Value of Goods - €101.23
Customs Duty - € 0.00
VAT @ 23% - € 23.28
An Post Fee - € 7.00
Total for Collection - € 30.28
Can you please contact me and I can provide details for my refund.
Haven't received anything including shipping notification.
But my status was changed to "Collected".
What should I do?
I recieved my shipping notification today.
Hi. I am baker from Bulgarian and i did not receive email with shipping info. Where can i see shipping schedule or something like that.
Recived today, in Italy! Just tryed, amazing! Thanks a lot!
Mine shipped today guys! They're coming!
Hi, When can we expect the shipments?
Haven't receive my product and my status changes as collected. This is ridiculous!!
Hi, thanks for the reply.
I always go through my spam and I just checked again, nothing there about any shipments.
Today is April 25th...
Melissa: Hi! Unfortunately, right now microwaving for the recommended amount of time is the only safe and tested way of heating up the hot/cold therapy packs at this point. You could try running it under hot water, as long as it's not hot enough to burn yourself, but I don't think it'd be enough to heat up the therapy packs. We haven't tested anything else yet besides the recommended microwave times, but we're looking into it! Thanks so much and have a great day!! :)
NattavutT: Hey there! Right now we're just about to ship out, and unfortunately we're not able to make any address changes at this point :( So sorry about this, and we definitely do recommend setting up mail forwarding if you aren't able to grab your package when it's delivered! Thanks so much for your understanding, and have a great day :)
Vincent: Hey there!! We published an update about this, but right now it's looking like we'll be shipping out around April 25th :D You should get an email confirmation around then, but we'll definitely post an update if any of this changes! Thanks so much and excited for you to get your new BetterBack Therapy!! :)
Is there any other way to heat my therapy pack other than microwaving it? Can I run it under hot water?
I backed for the second batch
BETTERBACK THERAPY // 2ND SHIPMENT $59
Unfortunately I just move to a new address recently,
Is it still ok to ship to a new address and how?
Hi , i would like to check you , when can i expect to received the second shipment BetterBack Therapy ?
Gillian: No problem at all, and happy to hear it! Excited for you to get your BetterBack Therapy :) :) Have an awesome day!
Bobby: Hey there!! Thanks SO much for sharing this. Unfortunately, these types of things regularly come up, where people are re-selling a fake version of BetterBack that's much, much worse quality :( :( Thank you SO much for passing this on, our team will definitely reach out to them to sort this out. Sending all the best and thanks again!!
Mansour: Hey there! Unfortunately, like you might have read, our first shipment was delayed :( You should've received an email confirmation, though! If you haven't, you can check the email address that's associated with your Kickstarter account, it might be in your Junk folder! Let me know if you have any issues, Mansour :) and have an awesome day!!
Roy: SO soon! :) So happy to hear you're excited to get your BetterBack Therapy, can't wait to hear what you think :D
Thanks for the quick response regarding the duty and the pack replacement! I received the refund for the duty already and I look forward to receiving the pack!
did you not get a patent?
How can anyone sell your product at retail when there are clones well below wholesale
So there are clones https://www.bonanza.com/listings/Back-Support-Strap-Correct-Back-Posture-While-Sitting-Better-Than-Better-Back-/430270999…
I was supposed to get my delivery in February but till today I haven't got any tracking number or any email regarding my shipment.
I filled up all the requirements BTW in time.
Appreciate looking into it.
April 25th! That's real soon! Really looking forward to it!
Godspeed to all the shipments!
Sultan: Hi there!! There's still just a couple of days to change your shipping address! You can do this by sending it to us directly :D I'll send you a message right now! Have an awesome day!!
Lu + Nathan + Jasmine: Hey there! Thanks for your comments :) :) We published an update the other week with your shipping schedule, but right now I'm happy to say that your BetterBack Therapys are scheduled to ship out on April 25th! You should receive an email confirmation around then with more info. Stay tuned and let me know if you have any questions! :D
Ignasi: AMAZING! So happy to hear that it's already helping you out :D Have a great day and thanks so much for sharing!! :) :)
Vishvas: Hey there!! So sorry to hear about the shipping delay :( :( Sometimes when the packages cross overseas there can be a delay between the postal services to update the tracking info. So sorry to have disappointed you on this, Vishvas. Crossing my fingers you get your BetterBack Therapy ASAP! :) Have a wonderful day!!
Hi, just checking when is my shipping scheduled? Was hoping to probably receive early May!
@Tzfardaya and @BetterBack thanks for the updates :)
Hello, I want please to change my delivery address due to leaving UK soon. How I can change it please????