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Make every chair ergonomic! 15 mins a day to perfect posture. Now with heat/ice for back pain relief & healing. Instant health boost!
15 minutes a day to perfect posture. Get heat/ice healing and pain relief for your lower back. Make every single chair ergonomic.
15 minutes a day to perfect posture. Get heat/ice healing and pain relief for your lower back. Make every single chair ergonomic.
10,838 backers pledged $1,021,481 to help bring this project to life.

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    1. BetterBack 2-time creator about 20 hours ago

      Hi Willa! Your feedback is GREATLY appreciated and I am so sorry BetterBack didn't solve your needs better. I've DM'd you with some more info and definitely want to get you taken care of!

    2. Xavier Tiafvoon 2 days ago

      Hello,
      I'm quite satisfied until now, the product is fine.
      The only problem occured yesterday, the pouch exploded in the microwave.
      I put it as usual at 900 watts for 1 min, then suddenly a poof sound was heard and slimy balls were spread everywhere in the oven.
      Is there a warranty?

    3. Willa Wylde 2 days ago

      I got the product and it doesn't work, they are not obligated to give you your money back either, nor do they care about customer service. Don't waste your money on this company or their products.

    4. BetterBack 2-time creator 5 days ago

      Hi Daniel! I am so sorry if you haven't gotten an answer! I've DM'd you just now, so we can definitely help you out!!

    5. Missing avatar

      Daniel 6 days ago

      Hi, I also haven’t received anything from you. I emailed at least 5 times and have gotten no answer other than invites to purchase more product. Please DM ASAP with a solution.

    6. BetterBack 2-time creator on November 14

      Hi Carlos! I sent you a DM with some more info on your order! Thanks for your patience, and sending good back vibes your way! :)

    7. Carlos 'Grury' Santos on November 14

      What's going on with the delivery, I have not received mine nor any updates from you in months.

    8. BetterBack 2-time creator on November 1

      Meric Berke Tez: HUGE thanks for your patience as we look into this! We DM'd you some info and would love to make sure you get your BetterBack! Please let me know if you have any other questions! Thanks again, and wishing you the absolute best!

    9. BetterBack 2-time creator on November 1

      Remington: I am SO glad to hear you're enjoying your BetterBack! Yayyy! And thank you for the kind words, it has really put a smile on my face! :) Feel free to spread the love and tell a friend about BetterBack! Thanks again, and have an awesome day!

      I hope you have a fabulous day!

    10. BetterBack 2-time creator on November 1

      Hi Michael Crow! Thank you so much for your patience! It looks like you're BetterBack was delivered! *Happy Dance* I'd love to know what you think of it. :) Let me know if I can do anything else for you. Have an awesome day!

    11. BetterBack 2-time creator on November 1

      Hi Saravanan: I am so sorry for the delay! We've DM'd you with some information and would love to get you your BetterBack! Let me know via DM if you have any questions. I hope you have a fantastic day!

    12. BetterBack 2-time creator on November 1

      @Gordon Sunyes Hi! Thank you so much for your patience! Yes, Shark Tank had a rerun mid September with the founder, Katherine, in it :)

    13. Missing avatar

      Daniel on October 31

      Haven’t received my product yet :( when will we get it?

    14. Anna Teikari on October 29

      Still waiting to hear back from you!

    15. Missing avatar

      LIM YEE CHUNG on October 24

      a great piece of invention, amazing result

    16. Missing avatar

      Ami Damri on October 17

      Still waiting for an update on my package

    17. Robert Bernat on October 8

      Does anyone have a good solution for returning the pads and straps to the case for easy closure. The fit is so tight that I'm afraid the zipper will break.

    18. Gordon Sun on September 28

      Did I just see you on Shark Tank?! ��

    19. Saravanan Sahadevan on September 23

      I have no got my products yet! I’m from Malaysia. When will I get it?!

    20. Missing avatar

      michael crow on September 21

      I have not received anything from you guys. And that was several months ago that was supposed to been shipped out. If you want to send it to me great. But if not please refund my money.

    21. Toby Adamson on September 21

      Still waiting - wondering if you can help with the delivery that was returned to CHina..?

    22. iNaphar on September 16

      THX I received it, thx for help me out all long way. wish you a best wishes.

    23. Missing avatar

      Tzfardaya
      Superbacker
      on September 14

      Did you folks fill out the shipping survey?

    24. Missing avatar

      ghannam
      Superbacker
      on September 14

      Update!!!
      Have not received my product.

    25. Avijit Michael on September 8

      Hi, I haven't got my shipment either. Can you let us know when we might receive it?

    26. Meric Berke Tez on September 7

      Hello. I still haven't gotten my shipment and mine was supposed to be sent in april! Please help.

    27. Missing avatar

      alaa abu soud on September 6

      I never received mine. Can we get a timeline of when to expect it please. Thank you

    28. Remington Chan on September 3

      I got mine, and first time to use it now as I'm typing this comment. �

      Better back looks great and feels even better!

    29. Nick Cheng on September 3

      My package wasn't at the post office, could you please check again where it could be? Thanks

    30. Dean Schirwing on August 30

      I forgot I had backed this project. I didn't fill out a questionnaire. and I have never received my reward. PLease could I cancel my backing

    31. Missing avatar

      Ami Damri on August 29

      I just checked with my previous post office cause i just moved and still no package i also want to change my address for the delivery
      Thanks for any help on the matter

    32. BetterBack 2-time creator on August 27

      Patrick: Hey! Thank you SO much for your comment, and for your patience here! I have on record that your BetterBack Therapy was shipped out in May. I'd suggest checking with your local post office to see if they're holding it for you, and in the mean time I'll look into it on my end with our fulfillment agency and get them to locate it. Stay tuned, I'll get back to you ASAP with more info. Thanks so much, Patrick, and hoping you're having a great weekend!! :)

    33. BetterBack 2-time creator on August 27

      Anna: Hi there! So sorry to hear that you haven't received it yet :( There are a couple things that could've happened, but no worries, we can definitely track it down for you!! We're just contacting our fulfillment agency now to locate it, and I'll touch base with you as SOON as I hear back! Thank you so, so much for your patience, and hoping that you have a wonderful day!

    34. Patrick Siki on August 25

      Hey guys! I never received my BetterBack. it's been months now that I'm waiting for it :/

    35. Anna Teikari on August 22

      I checked with my post office, it's not there! :( What happens now?

    36. BetterBack 2-time creator on August 21

      Remington: Hey there! Unfortunately not all of our packages have complete tracking :( Let me know how it goes at the post office, and I'm here and happy to help you track down your BetterBack! Have a great day, Remington!!

    37. BetterBack 2-time creator on August 21

      CHS Grl: Hi there! Glad to hear that you used BetterBack on a plane, I know it's one of my favorite ways to use it :) And thank you SO much for the feedback! We've actually got something in the works... ;) Have a great day, and thank you again!!

    38. Remington Chan on August 20

      Hello!

      I'll try to visit my local post office soon to check for the package.

      Just in case, is there tracking information available for my package?

    39. CHS Grl on August 15

      Decided to take the Better Back on a cross country flight as airplane seat have no lumbar support. It worked well but it is heavy and somewhat clunky. Would love to see a thinner version that does not take up so much room in my carry on.

    40. BetterBack 2-time creator on August 15

      DumpsterJedi: Hi there! So sorry to hear that you're unhappy with your BetterBack. :( Unfortunately, as stated on our campaign page, we aren't able to offer refunds on Kickstarter rewards. That being said, I'd love to talk to you more about your concerns and help make BetteBack as comfortable and supportive as possible for you!! Feel free to reach out anytime here, or via email at hi@getbetterback.com. Have a great day!

    41. BetterBack 2-time creator on August 15

      Anna: Hi there! :) Thanks so much for your comment, but unfortunately we don't have tracking numbers for all of our packages :( Your order was definitely shipped out though, and should have arrived by now! Have you checked with your local post office? There's a good chance that they're holding it for you already! Thanks so much, Anna, and let me know!

    42. BetterBack 2-time creator on August 15

      Remington: Hi there! Thanks so much for your comment. Your package was shipped, and most likely should have arrived in your country by now :) I'd recommend going in and checking with your local post office in case they're holding it for you already and you missed their contacting you! If they don't have it, let me know and I can investigate a bit more :) Thanks SO much!

    43. BetterBack 2-time creator on August 15

      Nick: Hey there! so sorry to hear that you're still waiting on your BetterBack! I do have that it was shipped out, so it should have arrived at this point — I'd recommend checking with your local post office, there's a good chance that they're holding it for you!! If they're not, circle back with me and I can look into it with our fulfillment company :) Thanks SO much, and hope this helps!

    44. BetterBack 2-time creator on August 15

      Nael: Hurrayyyy! So happy to hear that you love your new BetterBack Therapy and thank you SO much for the support! :)

    45. DumpsterJedi
      Superbacker
      on August 15

      I recieved the product(finally) and it is clunky, uncomfortable and quite the opposite of what was promised. I demand a refund

    46. Anna Teikari on August 14

      Hi. I have not received my betterback, can you please send me a tracking number!! Thanks!

    47. Remington Chan on August 11

      I haven't received a notice from our post office yet (which is how delivery works here, and they charge a fee to claim it). Is there a way to check if the package has arrived in the country?

    48. Nick Cheng on August 10

      Still not received my yet either. Location: Shanghai, China.

    49. Nael Saba
      Superbacker
      on August 9

      Amazing product really!! Happy to be a backer

    50. BetterBack 2-time creator on August 3

      ghannam: Hi there! SO sorry to hear you haven't received your BetterBack Therapy yet, but thank you so much for checking with your local post office! And no worries, I can definitely help you track it down :) I've just sent a message to our fulfillment company (who handles all of our shipping) and asked them to look into it for you. So, stay tuned, I'll get back to you as soon as I hear from them! Thanks so much for your patience, and have a wonderful day!!

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