Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Sean: I'm so SO sorry you don't like your BetterBack. I'm sending an email now so I can try to resolve this! Thanks for the note, and I hope you have a fantastic day! :)
Never used it a overly hyped poor product.
Julie: I'm so sorry BetterBack didn't work for you! Please shoot us a message if you'd like to get started on the return process! We're always here to help!
Great concept, never used it beyond the first try. Shrugs. It’s just too complicated and unbecoming to turn into a habit.
Paid over two years ago, never received a product, or any emails regarding shipping or otherwise, and have sent followup requests, which have not been answered. Thanks for the scam. Send me a refund.
Spencer: Hey there! Sounds like the shipping survey must've gotten lost in your inbox! Just sending you a message now on Kickstarter and we can get one right over to you! :) :)
Hey I never received my better back yet either. I must have missed out on this shipping survey. Can you resend pleasee
Tian: SO sorry to hear that you're not happy with your BetterBack! I'm just sending you a message right now so that I can get some more details and hopefully do my best to help you out! Thanks so much for bringing this to my attention, and have a great day!! :)
So; I ordered the BetterBack; got it delivered, and have only decided you use it today (for the first time).
I have to say; the idea & concept is great. However the exterior materials chosen are of VERY poor quality.
The zip is ridiculously stiff and I felt like I almost broke it just trying to close it after unzipping it. That said; I broke the little "leather" attachment to the zip on the first attempt at closing it up; and do not feel comfortable in the workmanship to keep zipping and unzipping this as its intended use. Has anyone else had similar problems? Could my product just be defected? Please advise. Thank you.
Are Paul Krug and Pam Krug relatives?
Mohamed: Just got your message — following up now so that we can get you your BetterBack! :)
Sean: I'm sorry to hear that you're unhappy with your BetterBack — sending over a message now!
I never received my BetterBack too!
A piece of junk!
Richard: So sorry to hear that you never received your BetterBack!! This is definitely not our intention — I'm here to help you now and make sure that you get it :) Our records are showing that your BetterBack was delivered in October 2015... just sending you an email right now, and I'm sure we can find a solution!!
***DO NOT ORDER FROM THESE HUSLTERS*** I've ordered my unit from Katherine Krug (Better Back) over a year ago and still have yet to receive my order. Even after they've contacted me and apologized still nothing. Kathrine Krug (Better Back) is a hustler and a scam. She's earned over a million dollars on her last campaign and still has not delivered on many orders...just look at the comments below. Katrhine Krug if you can't deliver on your promise why start a 2nd campaign? Why dont you try fulfilling the first buyers that have been waiting for over a year to receive their awards? The greed and irresponsible business practices makes me like many other not want to trust kickstarter projects anymore.
Tiffany: So, so sorry to hear that this — we truly want to do our very best to make it right for you. Just sent you a message with more details. Wishing you all the best and let's get this sorted out! :)
DO NOT BOTHER WITH MAILING THE PRODUCT. JUST RESPOND TO MY RIGHTS TO DEMAND MY FULL REFUND ASAP. CON OF THIS CENTURY!
Never received my product and this entire established refused to acknowledge my inquiry, and administering a refund. Are you a scam? I paid $56 almost 2 years ago. What kind of savages running your "business"?
Love love love my better back. I have experience amazzzzzzzing relief for my chronic back pain.
Love my Better Back. My posture has improved and lower back pain relieved. Ordering and delivery was a breeze. Thank you so much
Better Back retrains your body to sit perfectly. Relieves back pressure. I needed for rest of office once I started using. Thankfully delivery was quick. Everyone anxious to use. Think I will do a one stop for all my Christmas shopping. Thks BB.
BetterBack is amazing!
I've used my BetterBack for 15 minutes at a time and literally just 15 minutes helps me train myself to have better posture.
It's comfortable to wear, easy to carry with you, and just works!
A number of my friends have tried BetterBack and they all rave.
I can't wait to get the next version of BetterBack!!
Hi Gulde! Most unfortunately you didn't get your BetterBack because you didn't fill out our shipping survey. :( We tried to reach you a few times over the summer last year and never got a response. We delivered all BetterBacks on time to people who provided their shipping address. The good news is we can get you your BetterBack now! We will drop you an email in just a moment. :) Hope you have an amazing day!!
More than a year passed and I still havent received my order? What should we do? Where can I write or call? I even moved to somewhere else recently but there is no way provided us to change our address even! Can somebody please do something? I want my order or my money back! My email address: firstname.lastname@example.org
Hey lovelies! It sounds like you haven't filled out our backer survey. Kickstarter is unique: when you pledge, we don't receive any of your information. Instead, you receive a survey through Kickstarter for each project you back asking for your mailing address. We sent this survey out right after our campaign ended and sent a handful of reminders over the following months. We shipped all rewards on time last Fall, but unfortunately if we didn't have your address, there was no way we could get your package to you.
We're happy to do it now though!! Just hop into your Kickstarter account and you’ll see a yellow notification bar at the top of the site for any missed surveys. We'll also ping you directly to make sure you're taken care of. :) :)
Can't wait to get you your BetterBacks. Big hugs!!
Hi, i still havent received the Betterback. Why?
I haven't received my product yet. Please advise.
I haven't received my BetterBack. Would you please tell me the reason? thanks
I still haven't received my BetterBack.
Absolutely love the BetterBack support. It's helped me so much with my back pain.
Awesome product!! THANK YOU!!! �
@Vincent you didn't do *much* research. One opinion on one website. Here's some more info.
From this campaign:
How is this different than the Nada Chair?
Let me start by pouring heaps of praise and adoration on Dr. Toso who came up the knee form to help people with their posture. I have tried the Nada Chair and while I loved the stabilization it offered, it unfortunately hurt my knees very badly to wear after just a few minutes. It wasn’t a solution for me as a result.
BetterBack uses the same knee form as the Nada Chair, but the design and construction of the knee pads, back support and straps are new, incorporating six rounds of prototyping with two amazing Industrial Designers and the feedback of 62 wonderful backs who beta tested it last year and this year. Here are some of the ways BetterBack is different:
Piece of crap!
I bought Betterback last year and love it. All the more I was very DISAPPOINTED when I just found out that BetterBack is a RIP OFF of the Nada Chair invented over 30 years ago. You can find out more about the original here: http://www.nadachair.com/ and about the rip off here: http://www.ripoffreport.com/r/Katherine-Krug/internet/Katherine-Krug-BetterBack-on-Kickstarter-BetterBack-project-on-Kickstarter-not-new-ripoff-1227468
Kickstarter should do a better job at ensuring this doesn't happen and take the campaign down when it does. One could actually sue Betterback for lying to its backers about the originality of the product. Kickstarter doesn't allow for a copy of a product to be promoted.
I would just like to say this is the best Kickstarter I have ever backed! And it's about backs. ;) I adore the packaging (which included all the names of the people who backed the Kickstarter, I think?), the time and effort put in to making it happen in a timely manner, and the final product is pretty much flawless. My back THANKS YOU!
I Havent got my BetterBack
I Never got my BetterBack
I LOVE my BetterBack. I use it while working on my computer and I feel so much better!
I'm sure this has been answered before but can my partner wear this while pregnant?
Update : Scratch #2 on my 'flaws' list. I had thing thing upside down, that's what the problem was. My fault! However #1 still stands though. The leather ripped off easily on the zipper.
So after spending some time with the BetterBack product I think you have a great idea but I've found some big flaws that need changing for upcoming new models of BetterBack.
#1 Instead of a zipper to close everything, a 3 button clip system would work a lot better and a lot faster. With the current zipper system you either end up hurting your hand trying to shove everything in and using just the hard part of the zipper to zip it because as we all found out, if you try to pull with just the leather, the leather will get pulled out instantly.
2. The (optional) clip that puts your legs together has the biggest flaw of all. When your legs are pushed together to clip it, it attaches, no problem but as you relax, your legs begin to naturally widen. Why doesn't the clip in the middle have a top where you reach it from one side and clip it onto the other side to hold it together. Currently with all the clips provided my legs naturally pull apart the middle clip and it slides out no problem. The clip in the middle really needs a better way to hold both legs together because I love how I felt when everything worked right and the legs closed together for the brief second it worked.
Again, I think you're on the right track. Please fix those issues in future BetterBack models and you'll have a return customer, no problem. Keep up the great work!
Can you send me the tracking number instead of automatic reply from the back system? I'm the backer 3479, you sent me a linkage of the package but the DPD website showed no records now although it showed something before, pls advise asap
Could you upload the clip from Shark Tank somewhere? :)
hi... i havent received my product either... can you confirm the status? appreciated
Congrats on the Shark Tank deal!!!!
Where is mine? Typical of Kickstarter to never deliver on there projects. How is it that do many ppl have already received theirs "on time"
You did great! It was really cool seeing a product I bought and support highly on this show for once. Well done!!!
Thank you SO much, Mark! WHAT A NIGHT! My sister was FaceTiming the TV so I could watch on the West Coast. Dancing and smiling and soaking it all in! Thanks for making this happen. <3
Congrats on the Shark a Tank deal! Proud to be part of your journey and success!
Hi Lovelies! We still have over 900 people who haven't filled out their shipping survey and it sounds like you are among them! Kickstarter is different from a store: every time you back a project, you pay Kickstarter your pledge amount but they don't provide the project creators with any of your details. You need to respond to the shipping survey itself so we can collect your shipping information. Please check the email address associated with your Kickstarter account and search for both messages from Kickstarter and us about the shipping survey from August and September. Or, if it's easier, send us a direct message on here with your shipping info and we will get you taken care of!
I am truly so excited to get your BetterBacks to you!