At Moondo, we want you to be 100% satisfied with your purchase and if not satisfied, you can return your backpack for a refund. Here are the details of our Policy.
Item(s) must be purchased from Moondo.
Items must be returned within 30 days and include all packaging and contents.
Orders over 10 units are not eligible for returns. International orders are not eligible for returns.
Returned orders must have an RMA (return merchandise authorization) number before the order is returned to Moondo. Contact us at firstname.lastname@example.org to request the RMA.
Please include all used and unused products to receive refund.
We do not refund shipping costs in either direction, returner is responsible for return shipping costs
Please allow up to two weeks for refunds to be processed.