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Face-Recognizing Alerts | Motion Detection | 1080p Full HD | No Monthly Fee | Free Local Storage | Night Vision | Weatherproof (IP66)
8,803 backers pledged $3,139,558 to help bring this project to life.

Shipping Update

Posted by Eufy Security (Creator)

Hey Backers,

Good Day!

Here’s an update about eufyCam’s shipping progress.

For backers in US: 

All the backers with orders of 1 camera, or 2 cameras, plus one HomeBase combo have received their orders. Last weekend, we shipped out all the rest of US orders. So the remaining US backers should receive all their packages within the week.

For backers who pledged $800 or more, we will separate your rewards into different packages to avoid high customs taxes, so please, don’t worry if you only receive a portion of your reward from one delivery - the other parts are still on their way. We apologize for the inconvenience caused.

For backers in Canada and Australia: 

We also shipped out all your packages last weekend. The estimated arrival date is around the 30th of November.

For backers in Europe and Singapore: Your packages are in our logistics company’s warehouse now and will be shipped out this weekend. The estimated arrival date is around the 15th-20th of December.

We will email the tracking number for your local delivery once we have it. If you have any questions about the product, you can also reach us at the eufy community in

Thanks for all your patience!

eufy Security Team


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    1. Missing avatar

      Ricardo G. Neufville on

      haven’t received mine nor have I received a tracking number....?

    2. Missing avatar


      I haven’t received mine nor have I received a tracking number....?

    3. Missing avatar

      Michael Hanson on

      I have tried a few times through Kickstarter. Apparently nobody is monitoring that?

      Will try again through email.

    4. Eufy Security Creator on

      @Florian Zdarsky - Send us an email to, as this shouldn't be the case!

      @David R Yanukas - Do you have a ticket number associated with the email conversation you had with us?

      @Michael Hanson - Have you sent an email to us?

    5. Missing avatar

      Michael Hanson on

      Have not received mine yet. No response from anyone yet.

    6. Missing avatar

      David R Yankunas on

      I've written tried calling and they ask me if I have a receipt haven't received my equipment but I've been charged

    7. Missing avatar

      Pedro Mendes on

      Got mine yesterday (7th december) to Portugal!!

    8. Florian Zdarsky

      Got mine yesterday and it seems that two of three sync buttons on the cams are loose/defective...
      Please advise!

    9. Missing avatar

      Bart Cruyt on

      Impressed!!!! Waaw

    10. Missing avatar

      Mark Orton on

      Backer 1,675 in the US and have not received my eufyCam, nothing on email.

    11. Julio Miguel Guerreiro on

      Arrived yesterday (5th december) to Portugal!!.... Finally... :)

    12. Missing avatar

      steven on

      Received mine from Canada . well packing....Thanks

    13. Missing avatar

      Steve Kadlecik on

      Just wondering where my package is? Backer # 4113

    14. Missing avatar

      steve c on

      For those wondering about Canada. In Vancouver. Received my package today via FedEx. No tracking number beforehand.

    15. Missing avatar

      Chuck Landry on

      Should I be concerned? The update said we would have most delivered last week. I haven't even gotten an email yet. Backer #2098.

    16. Missing avatar

      Joshua on

      @Mike Simon that is fairly normal for this shipping method via DHL. You will likely get a shipping update very soon.

    17. Mike Simon on

      Hi, I received a tracking number on November 22, but the USPS says it still doesn’t have the package. Can someone please check on this? Backer 7093.

    18. Missing avatar

      James Anderson on

      This product is in stores in Australia yet us “backers” don’t even have a tracking number. Piss poor effort mate.

    19. Missing avatar

      Dave Taylor on

      My order arrived in New Mexico USA this evening 11-27-18.
      Cameras (4) on charge. will start the install tomorrow

    20. Patsy Kravitz on

      My order arrived! I've charged the cameras and how to set them up next weekend.

    21. Missing avatar

      John Frankhuisen on

      Nice to see Eufy available in Australia at JB HI-FI while their Kickstarter backers still have not received any product. Nice slap in the face. Good Work Eufy!!!

    22. Missing avatar

      Robert Vermeulen on

      Any chance you can inform when we can expect our shipment?

      Robert Vermeulen

    23. No one important

      Just FYI: There is a postal strike in Canada, and I do not have mine yet.

    24. Missing avatar

      Mark Si Ramona Harris on

      Please can we get some response to our queries or provide a direct contact email or phone number thank you

    25. Missing avatar

      Geoffrey G Myers on

      When can I expect the Delivery for my Pledge and Add On in Australia?
      I have not received any updates since #16

    26. Kane Harrison on

      Why are so many people interested in a tracking number? A delivery will turn up on a set day whether you know the tracking number or not.

    27. Missing avatar

      Joshua on

      Finally got an email with a tracking number. That's encouraging. Looking forward to trying out the new cams. Thanks for the update. For others still waiting on info, I was backer #162. I'm in the US and ordered the 2 cams with base station and then added one cam with the backer kit.

    28. Edmond Seal

      Received mine 4 days ago. I’ve been very busy with the holidays and haven’t opened it yet but the packaging looks nice.

    29. Jack Song on

      I haven't received my order either. Thank you #7,429

    30. Missing avatar

      Ron Hamako on

      I ordered 2 cameras but I haven't received my order

    31. Mike Simon on

      PS - I'm backer 7,093

    32. Mike Simon on

      I haven't received my order or a tracking number. I ordered the single camera, then opted in for a second. Please contact me.

    33. Missing avatar

      Dean Nguyen on

      #1785, US address, 2 cam + base station + 1 addition cam. Haven’t received any shipping confirmation or tracking number yet either.

    34. Missing avatar

      Mark Si Ramona Harris on

      Can I get my order expedited by 3 to 5 days ? I will pay extra but I Risk not being there for a month and the package being returned to sender.

    35. Petr Svarny

      Thanks for the update.

    36. Tim Shiles on

      Thank you for the update.

    37. Missing avatar

      Stuart Ng on

      Hi Eufy,

      I am backer 6,106 in the US with the 2 camera + homebase + order an extra camera via Backerit afterwards. I have not receive the order nor a tracking number. This email that all US orders have been ship is concerning me. Would you please reply?

    38. Missing avatar

      Gary Bunn on

      Backer #943. No shipment. No shipping information.

    39. Missing avatar

      Tim mooney on

      I have not received any shipping info. Please email/dm/whatever. According to your update I should have been informed or received by now. Please contact regarding my order. Thanks.

    40. Missing avatar

      Carlos Roberto Sanchez Wolf on

      Backer #299, US address, 2 camera unit with additional camera addon. No email with shipping info here.

    41. Missing avatar


      I have not received mine, 1 cam and home base combo. Backer no 7,683. Do you have any tracking number for the shipment ?

    42. Missing avatar

      Jay Dyess on

      Backer #2209 here, US address, 1 cam/1 base - no sign of mine yet. Where can we check the shipping status or get a tracking number?

    43. Missing avatar

      Wanfung Lee on

      Are BackerKit statuses updated to reflect shipping? I have a US order that isn't marked as shipped.

    44. Missing avatar

      Christopher Washburn on

      I also would like to get an additional camera

    45. Missing avatar

      Smeghead on

      Any plan to share tracking numbers? Hearing that they shipped at the weekend was news to me.

    46. Missing avatar

      Kerry Coleman on

      Got mine a few days ago (4 Cam+3Door).

      Glad the hardware is complete, but software needs work, missing lots of the options its listed with, and right now seems limited to the android and ios app, didnt see a windows app or web portal yet, kinda useless for REAL use as a security system if cant be used without android/ios...

    47. Naveed Ihsanullah on

      What if you want more cameras now. Any path to that?